Sunrun Corporate Office, Customer Support and Complaints 

Sunrun’s corporate office handles company-level, investor, legal, governance and business matters. Existing customers who need help with billing, payments, system production, repairs, agreements, roof concerns or a home sale should normally begin with the Sunrun App or the company’s dedicated customer-support number.

Sunrun’s principal executive office is located at 600 California Street, Suite 1800, San Francisco, California 94108. The corporate telephone number is 415-580-6900. Existing-customer support is available separately at 1-855-478-6786.

Sunrun Corporate Office Contact Information

• Company: Sunrun Inc.
• Corporate telephone: 415-580-6900
• Principal executive office: 600 California Street, Suite 1800, San Francisco, CA 94108
• Official website: Sunrun.com
• Corporate and investor website: Sunrun Investor Relations

The San Francisco office is not a solar-equipment return location, service warehouse or emergency repair center. Do not send panels, batteries, inverters, payment information or original property documents to the corporate address without written instructions.

Sunrun Customer Support

• Existing-customer support: 1-855-478-6786
• Monday-Friday: 5:00 AM-7:00 PM Pacific
• Saturday: 6:00 AM-4:00 PM Pacific
• Sunday: Closed
• Customer contact page: Contact Sunrun
• Account login: Open your Sunrun account
• Solar FAQs: Review Sunrun FAQs
• Guarantee information: Review the Sunrun Guarantee

Sunrun does not currently publish a general customer-support email on its main contact page. Use the Sunrun App, live account chat or the verified customer-support telephone number.

Sunrun Sales and New Quotes

• Solar Advisor telephone: 1-833-324-5886
• Monday-Saturday: 6:00 AM-7:00 PM Pacific
• Sunday: 7:00 AM-3:30 PM Pacific
• Request a quote: Start a Sunrun quote

The sales number is intended for prospective customers. Existing customers should use the customer-support number or account tools.

Best Sunrun Contact by Issue

• Billing or payment: Use the Sunrun App, online account or customer-support line.
• Low or missing production: Review production in the app and open a support case.
• Inverter or equipment problem: Contact customer support and request diagnostic or service assistance.
• Battery problem: Use app support and identify the battery model and error condition.
• Roof leak or property damage: Document the condition and contact Sunrun promptly.
• Roof replacement: Contact Sunrun about panel removal and reinstallation before scheduling the roofing work.
• Performance Guarantee: Review the signed agreement and request a production evaluation.
• Missing contract or system design: Check Contracts & Docs in the Sunrun App.
• Moving or selling the home: Use the Service Transfer Portal or call customer support and select extension 3.
• Utility bill or net-metering concern: Review both Sunrun production and the utility account.
• Solar loan: Contact the lender identified in the finance agreement.
• Corporate or investor matter: Contact Sunrun’s corporate office or Investor Relations.

Information to Have Before Contacting Sunrun

• Customer name
• Service address
• Sunrun account or agreement reference
• System activation date
• Type of plan, such as subscription, lease, PPA, purchase or loan
• Equipment model and serial number
• Dates when the problem began
• Production screenshots
• Error messages or indicator-light patterns
• Sunrun invoices
• Relevant utility bills
• Photographs of property or equipment damage
• Existing support-case number
• A concise description of the requested resolution

Provide account numbers, contracts, utility bills, photographs and property details only through private official channels. Do not publish them in a review.

How to Submit a Sunrun Complaint

1. Log in to the Sunrun App or online account.
2. Open the Support section and review any system alerts.
3. Contact live chat or call 1-855-478-6786.
4. Describe the issue in chronological order.
5. State the resolution being requested.
6. Ask for a case or service-request number.
7. Upload supporting photographs or records through a private channel.
8. Save chat transcripts, emails and appointment confirmations.
9. Follow up using the same case number.
10. Send a concise corporate escalation if ordinary support does not resolve the issue.

Posting a public review does not open a Sunrun service case or preserve a warranty, contract, cancellation or regulatory deadline.

Sunrun Billing and Payments

Customers with a Sunrun subscription can view invoices through the Sunrun App, the logged-in website or email. The invoice may show a fixed monthly solar and battery charge, the current energy rate, production information and any annual escalator contained in the agreement.

Before disputing a bill, compare:

• The Sunrun agreement
• The current Sunrun invoice
• The payment history
• The stated annual escalator
• The utility bill
• The system’s production record

Sunrun charges and electric-utility charges are separate. Paying Sunrun does not necessarily eliminate all utility charges.

Unexpected Utility Bills

A higher utility bill does not always mean the solar system has failed. Possible causes include:

• Lower seasonal production
• Clouds, storms, smoke, snow or shading
• Increased household electricity use
• A new electric vehicle or appliance
• Additional residents
• Utility rate changes
• Connection or minimum charges
• Net-metering changes
• An annual true-up adjustment
• Equipment or communications problems

Compare the system’s production in the Sunrun App with the utility’s recorded consumption and export data. Contact the utility about its rates, meter, credits and true-up calculations. Contact Sunrun about solar production and equipment operation.

Low Solar Production

Solar production changes with the weather and seasons. A short period of lower production does not necessarily indicate a defect.

Contact Sunrun when:

• The app shows no production.
• Production remains substantially below the displayed target.
• An inverter or battery shows an error.
• Monitoring data has stopped updating.
• The system has been offline for an extended period.
• A service alert remains unresolved.

Save screenshots showing dates, production levels and error messages. Do not attempt electrical or rooftop repairs yourself.

Sunrun Equipment Repairs

Repair responsibility depends on the agreement and ownership plan.

• Qualifying lease or PPA: Sunrun generally monitors and maintains the system during the agreement.
• Subscription or Protection Plus plan: Coverage may include monitoring, maintenance, parts, labor and performance protection.
• Purchased system: The owner may be responsible for service outside the applicable Sunrun or manufacturer warranty.
• Third-party loan: The lender finances the purchase but may not service the equipment.

Review the signed agreement before assuming that a repair, replacement part, technician visit, roof repair or lost production is covered.

Inverter and Battery Problems

The inverter converts the system’s electricity for household use. A failed or offline inverter can significantly reduce or stop production.

When reporting an inverter or battery problem:

• Record the model and serial number.
• Photograph the display or indicator lights.
• Record the error code.
• Note when production stopped.
• Check the app for alerts.
• Ask whether remote troubleshooting is possible.
• Ask for the expected next service step.

Do not open electrical equipment, remove covers or reset components unless Sunrun’s instructions specifically authorize the action.

Sunrun Performance Guarantee

Sunrun advertises performance protection for certain subscription, monthly lease, PPA and Protection Plus arrangements. Eligibility, calculation periods and remedies depend on the customer’s agreement and location.

When requesting a review:

1. Locate the production estimate in the agreement.
2. Confirm whether a Performance Guarantee is included.
3. Review the applicable measurement period.
4. Compare the guarantee with recorded production.
5. Ask Sunrun to explain any exclusions or adjustments.
6. Request the calculation and resulting credit in writing.

A high utility bill by itself does not prove that the Performance Guarantee has been triggered. The guarantee generally concerns system production rather than every charge imposed by the utility.

Roof Leaks and Property Damage

Sunrun states that roof penetrations created during installation are made watertight and covered by a workmanship warranty. Whether a particular leak or other property condition is covered depends on its cause, timing, agreement and inspection findings.

If water intrusion or property damage is discovered:

1. Protect people and property from immediate danger.
2. Photograph the affected roof, ceiling and surrounding area.
3. Record the date and weather conditions.
4. Contact Sunrun promptly.
5. Request a property-damage or workmanship case number.
6. Ask whether an inspection will be scheduled.
7. Retain estimates, reports and receipts.
8. Notify the homeowner’s insurer when appropriate.

Do not state publicly that Sunrun caused the damage before the cause has been investigated. Do not delay emergency mitigation when active water intrusion presents an immediate risk.

Possible Mold or Indoor Environmental Concerns

Customer service representatives cannot determine whether mold is present or provide medical advice.

For a suspected moisture or mold problem:

• Address active water entry promptly.
• Document visible staining, moisture and odors.
• Consider a qualified independent inspection.
• Keep reports and repair estimates.
• Contact an appropriate medical professional about health symptoms.

Do not publish medical information, photographs identifying children or complete property records in a review.

Roof Replacement and Panel Removal

Customers who need a new roof should contact Sunrun before a roofer removes or modifies the solar installation. Sunrun states that customers generally pay for temporary panel removal and reinstallation when replacing a roof after the solar system has been installed.

Ask for:

• A written removal and reinstallation quote
• Scheduling requirements
• Roofing-contractor coordination instructions
• Equipment-storage responsibility
• Expected system downtime
• Warranty implications
• Written confirmation after the system is restored

Solar Battery and Power-Outage Support

Battery performance depends on the battery model, available charge, household usage, reserve settings and system design.

Before an expected outage:

• Confirm that the battery is online.
• Review the reserve setting in the app.
• Identify which household circuits receive backup power.
• Reduce unnecessary consumption.
• Review any weather or storm alerts.

A solar-only system should not be assumed to power the home during an electric-grid outage. Backup capability depends on the installed battery and system configuration.

Sunrun Installation and Activation Delays

A solar project can involve several separate stages:

• Site survey
• System design
• Homeowner approval
• Permits
• Utility interconnection application
• Equipment installation
• Inspection
• Permission to operate
• Account activation

Sunrun may control some stages, while a city, county, utility, homeowners association or subcontractor controls others. Ask which party currently has the project and what action remains outstanding.

Sales Agreements and System Designs

Customers should receive and retain a complete written copy of the agreement and final system design.

Before approving installation:

• Confirm whether the plan is a purchase, loan, lease or PPA.
• Review the contract term.
• Review any annual price escalator.
• Confirm estimated production.
• Review cancellation terms.
• Confirm equipment ownership.
• Review maintenance and warranty responsibility.
• Review home-sale and transfer requirements.
• Confirm the roof layout and equipment locations.
• Obtain copies of every signed or recorded disclosure.

System designs and agreements may be available in the Contracts & Docs section of the Sunrun App. Contact customer support if a document is missing.

Sunrun Contract Cancellation Questions

Cancellation rights depend on the agreement, project stage, transaction method and applicable state law.

Act promptly if you believe a contract was entered incorrectly:

1. Locate the signed agreement and cancellation notice.
2. Identify the cancellation deadline and required delivery method.
3. Contact Sunrun immediately.
4. Submit the request through the method stated in the agreement.
5. Keep delivery or submission confirmation.
6. Contact a lender separately when a third-party loan is involved.

A telephone call or public comment may not satisfy the contract’s cancellation requirements.

Moving or Selling a Home With Sunrun

Sunrun provides a Service Transfer Portal for customers selling a property with a Sunrun agreement.

• Service Transfer Portal: Start or track a transfer
• Transfer support: 1-855-478-6786, extension 3
• Moving information: Review Sunrun’s moving guidance

The process may require information from the seller, buyer, real-estate agent and escrow company. Begin early enough to avoid delaying closing.

Customers who purchased the system outright or through a separate loan should confirm ownership, payoff and lien-release requirements with the responsible lender or title party.

Sunrun, Utilities, Lenders and Contractors

• Sunrun: Solar agreement, system monitoring, qualifying service, billing and customer support
• Electric utility: Grid electricity, net metering, meter credits, rates and true-up statements
• Solar lender: Loan payments, payoff figures, liens and credit reporting
• Equipment manufacturer: Manufacturer warranty when applicable
• Roofing contractor: Roofing work and its own workmanship
• Local government: Permits and inspections
• Home insurer: Coverage decisions for qualifying property damage
• Homeowners association: Community approval requirements

Identify the responsible company before escalating. One organization may not have access to another organization’s account or records.

How to Escalate an Unresolved Sunrun Complaint

1. Open a customer-support case.
2. Ask for the case number and assigned department.
3. Submit supporting records privately.
4. Request a written explanation of the next action.
5. Follow up through the same case.
6. Ask for supervisory review when the response is incomplete.
7. Send a concise written corporate escalation when ordinary support has been exhausted.
8. Contact the responsible lender, utility, insurer or contractor when that party controls the issue.
9. Consider an appropriate state or federal complaint process when the matter remains unresolved.

External Solar Complaint Resources

• Federal Trade Commission: Report suspected fraud or deceptive marketing
• Consumer Financial Protection Bureau: Submit an eligible financing complaint
• State consumer office: Find a state consumer-protection agency
• Sunrun contractor licenses: Review state licensing information

The correct agency depends on whether the concern involves sales, financing, contracting, permits, utility service, property damage or another issue. External agencies have eligibility rules and cannot guarantee a particular outcome.

Sunrun Scam and Impersonation Warnings

• Verify sales and support contacts through Sunrun.com.
• Do not trust a telephone number solely because it appears in a sponsored search result.
• Do not assume that a solar offer is a government program.
• Be cautious of guarantees that the utility bill will disappear completely.
• Do not sign blank or incomplete documents.
• Request written copies of every agreement and disclosure.
• Do not share account passwords or verification codes.
• Do not allow an unexpected caller to control a computer or phone remotely.
• Do not pay an individual salesperson through gift cards, cryptocurrency or a personal payment account.
• Verify unexpected requests involving ownership, refinancing, liens or service transfers.

Protect Your Personal and Property Information

Do not include the following information in a public review:

• Complete property address
• Sunrun account or agreement number
• Utility account number
• Complete contracts
• Loan or lien documents
• Payment-card or bank information
• Account password or verification code
• Equipment serial numbers
• Service-transfer documents
• Unredacted utility bills
• Insurance claim information
• Medical information
• Names or private contact information of individual employees or contractors

Sunrun Corporate Structure and Leadership

• Company: Sunrun Inc.
• Stock exchange: Nasdaq Global Select Market
• Ticker: RUN
• Chief Executive Officer: Mary Powell
• President and Chief Revenue Officer: Paul Dickson
• Chief Financial Officer: Danny Abajian

Sunrun acquired Vivint Solar in 2020. Vivint Solar should therefore not be described as a current independent competitor.

Sunrun Investor Relations

• Telephone: 415-373-5206
• Email: in*******@****un.com
• Website: Sunrun Investor Relations

Investor Relations does not handle residential billing, system repairs, solar agreements or property-damage complaints.

Sunrun Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays four Sunrun reviews dated between October 2024 and April 2025.

The visible reviews describe alleged issues involving roof or property damage, delayed service, concerns about system performance and overall energy costs, long telephone waits, an inverter-replacement delay, sales documentation and limited follow-up.

These are individual, unverified customer allegations. They should not be treated as evidence of company-wide customer sentiment, confirmation that Sunrun caused property damage or proof that a system failed to meet a contractual guarantee. No Sunrun or CorporateOfficeHeadquarters.com response is currently visible beneath the reviews.

Related Corporate Office Pages

• Tesla Corporate Office

Share Your Sunrun Experience

Have you contacted Sunrun about an installation, payment, utility-bill concern, low production, repair, inverter, battery, roof issue, contract or home sale? Leave a factual review below describing the support channel used, approximate response time and whether the administrative issue was resolved.

Comments and photos are moderated. Do not post property addresses, account numbers, contracts, utility bills, financial information, passwords, serial numbers, insurance documents, medical details or names of individual Sunrun employees or contractors.

Posting on CorporateOfficeHeadquarters.com does not contact Sunrun. It does not open a service case, stop a payment, cancel an agreement, schedule a repair, report a roof leak, request a production credit, transfer an agreement or protect a warranty or legal deadline.

Last Updated: July 14, 2026

Corporate Office Headquarters Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with Sunrun Inc., any Sunrun sales or installation partner, electric utility, solar lender, equipment manufacturer, roofing contractor, insurer or government agency.

Corporate addresses, telephone numbers, support hours, plans, warranties, guarantees, billing procedures, transfer requirements and complaint channels can change. Verify current information through Sunrun’s official website, app and signed customer agreement.

This website cannot access an account, monitor a system, issue a production credit, schedule a technician, cancel an agreement, stop a payment, transfer solar service, inspect a roof or submit a complaint to Sunrun.