Reach Out To SunRun Corporate Office HQ 

SunRun, Questionable marketing methods. I was contacted by your agent, I think his name was Sam, about making changes to my solar panel installation presumably to reduce my utility charges for electric. He visited my property near the end of August, performed a site evaluation and suggested additional panels on an unused part of the roof. He addressed some of my concerns, but I don’t remember everything he said. He then set up a follow-up phone call whereby a recorded voice asked me a long list of things I agreed to without having the ability to comment on them. They were supposed to be the things we talked about during our meeting, but I don’t recall many of them. I expected an email with all the information I agreed to in written form so that I could review it and question what I needed clarified. Instead, the lengthy email I got was about the relationship between homeowner, utility provider (PSE&G) and SunRun, not much of what transpired during the conference call. I was very uncomfortable with this situation, and would have much preferred to get a written questionnaire. I have not heard from the agent since then. If he tried to call, there was nothing on my phone display to indicate the call was from SunRun. I don’t answer if I don’t recognize the name and just hang up. I would be interested in an upgrade if I knew exactly what was involved and how this configuration would look on my hip roof. My current installation angles upward in a step formation, which I was never happy about, and neighbors also thought it looked odd. Your agent assured me that many improvements have been made since then, including a design that follows the roofline. I would like to see the plan, but there has not been any communication for almost two months. My attempts to call your customer service line gave me no option to describe why I was calling. I then tried your chat bot to ask for your email address to write the aforementioned information, but got no response. Finally, I looked up corporate and found this comments section. To me, this whole process so far has been very unprofessional for a company as large as Sunrun. My request is to be provided with a copy of the questions requiring my agreement and a response to my concerns as previously mentioned. Thank you.