The Range head office is located at Elsie Margaret House, 15 William Prance Road, Plymouth, PL6 5ZD, United Kingdom. The head-office switchboard associated with the Plymouth headquarters is 01752 725572. This is a corporate-office number and is not published by The Range as a general customer-service telephone line.
Customers needing help with an online order, delivery, return, damaged product, Marketplace purchase, store experience, or refund should use The Range’s official Help Centre, live chat, email-support form, or the contact link included with the order. This guide provides The Range’s current head-office address, corporate contact information, complaint-escalation guidance, returns policy, ownership, leadership, and reader-review themes.
The Range Head Office Contact Information
- Trading Name: The Range
- Operating Company: CDS (Superstores International) Limited
- Head Office: Elsie Margaret House, 15 William Prance Road, Plymouth, PL6 5ZD, United Kingdom
- Head Office Switchboard: 01752 725572
- International Head Office Number: +44 1752 725572
- Customer Support: Live chat and email-support form through the official Contact page
- Official Contact Page: Contact The Range
- Email-Support Form: Submit a Support Request
- Official Website: www.therange.co.uk
- Help Centre: The Range Help Centre
- Store Finder: Find a Range Store
- Store Feedback: The Range Store Feedback Form
- Careers: The Range Careers
- Companies House Number: 02699203
- VAT Number: 591272335
The head-office number is intended for corporate and business matters. The Range does not currently publish a universal telephone number for every online-order, delivery, return, store, or refund issue.
Where Is The Range Head Office?
The Range’s current head office is located at:
The Range
CDS (Superstores International) Limited
Elsie Margaret House
15 William Prance Road
Plymouth
PL6 5ZD
United Kingdom
The Range’s website sometimes displays the address without the street number as Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD. Companies House lists the registered office as 15 William Prance Road.
The previous address shown on this page, 2–4 Longbridge Road, is outdated and should no longer be used as The Range’s current headquarters address.
The Plymouth headquarters supports The Range and the wider CDS Superstores retail group. It should not be treated as a walk-in returns centre or a substitute for the online customer-support process.
What Is The Range Head Office Phone Number?
The Range head-office switchboard is 01752 725572, or +44 1752 725572 from outside the United Kingdom.
This number is associated with the corporate headquarters and should not be described as a guaranteed customer-care number. The Range’s current official customer-support page directs consumers toward live chat and email rather than publishing a general customer-service telephone line.
The head-office switchboard may be suitable for:
- Corporate and business inquiries
- Supplier or vendor routing
- Property and commercial inquiries
- Company information
- Questions about which corporate department should receive correspondence
- Escalation after the official customer-support process has been documented
It should not be relied upon as the first route for:
- Tracking an online order
- Reporting a late or missing delivery
- Returning an item
- Requesting a routine refund
- Contacting a Marketplace seller
- Checking stock at a store
- Changing or cancelling an order
- Reporting a damaged product
- Managing Klarna or Clearpay payments
Does The Range Have a Customer-Service Phone Number?
The Range does not currently display one universal customer-service telephone number on its official Contact page.
The primary published support options are:
- Live Chat: Available through the official Contact page when support agents are available
- Email-Support Form: Submit an Email Request
- Order-Specific Contact: Use the contact link included in the order-confirmation email
- Store Feedback: Use the official store-feedback form for an in-store experience
- Local Store: Use the Store Finder to obtain the individual store’s telephone number
The email-support form states that The Range aims to respond within 48 hours, although responses may take longer during busy periods.
Older websites may display 0345 026 7598 as customer service, but that number is not listed on The Range’s current official Contact page. Customers should use the current official support routes rather than relying on an older number from an unverified directory.
How to Make a Complaint to The Range
- Identify the transaction type. Determine whether the complaint involves a Range store, The Range website, Click & Collect, a Marketplace Partner, Wilko, Homebase, a courier, or a finance provider.
- Use the correct official contact route. Select the relevant order, delivery, return, store, website, or product category through The Range Contact page.
- Provide the order or receipt information privately. Include the order reference, product, transaction date, store, and delivery details through the official support channel.
- Explain what happened clearly. Provide a short timeline and state whether the order was late, damaged, incomplete, incorrect, cancelled, or returned.
- State the requested resolution. Explain whether you want delivery, replacement, refund, collection, cancellation, repair, or a written explanation.
- Request a reference number. Save the support-request confirmation, chat transcript, emails, courier tracking, return receipt, and promised response date.
- Escalate within the open support case. Ask for review by a supervisor or the appropriate order, returns, Marketplace, or store team.
- Contact head office when necessary. If documented support efforts do not resolve the complaint, contact the Plymouth office and provide the existing reference history.
Customers should not rely only on a social-media comment or public review when a return, cancellation, payment dispute, or consumer-rights deadline may apply.
What to Include in a Complaint to The Range
- The order or receipt date
- The store or website used
- The product name and item number
- The order reference
- The delivery or collection method
- The courier or Marketplace seller, when relevant
- The promised delivery date
- A concise description of the problem
- Photographs of damage or missing components
- Previous chat or email reference numbers
- The resolution being requested
Provide complete order and payment information only through The Range’s official support channels. Remove private details before posting a public review.
Late or Missing Range Orders
Customers can review the expected delivery date in their order-confirmation email. Some couriers also provide a tracking link after the order has been dispatched.
For a late or missing order:
- Check the dispatch email and courier tracking.
- Confirm the delivery address.
- Check with household members, neighbours, reception areas, or parcel locations.
- Contact the courier when a delivery attempt or location is shown.
- Submit an official Range support request when the expected date has passed.
- Provide the order number and tracking details.
- Keep screenshots of changing delivery estimates.
The Range asks customers who have not received an order within 14 working days of the dispatch-confirmation email to contact Customer Care so the company can investigate.
Damaged, Incomplete, or Incorrect Orders
Contact The Range promptly when an order arrives damaged, incomplete, or incorrect.
Before disposing of packaging or assembling the product:
- Photograph the outer packaging.
- Photograph the product and damage.
- Check the number of parcels shown in the dispatch information.
- List missing parts or components.
- Keep assembly instructions and labels.
- Save the courier-delivery record.
- Submit the order information through the official support process.
For an item presenting an immediate fire, electrical, injury, or other safety risk, discontinue use and review The Range’s official product-recall page.
The Range Return Policy
In-Store Purchases
The Range’s current change-of-mind policy generally requires an in-store purchase to be returned in its original, unused condition within 14 days of receipt.
Customers should take:
- The item
- The original packaging when available
- The receipt or proof of purchase
- The payment method used
- Any included components and instructions
Online and Click & Collect Purchases
For online purchases, Click & Collect purchases, and orders placed through an in-store ordering point, customers must generally notify The Range of the intention to return within 14 days of receipt.
The item must then be returned or collection arranged within a further 14 days. The Range states that the merchandise must be returned or collected within 28 calendar days of receipt.
Made-to-Order Merchandise
Made-to-order items are excluded from the standard change-of-mind policy. The Range states that it processes these orders for production within 48 hours, after which they cannot generally be cancelled or returned merely because the customer changed their mind.
Different rights may apply when merchandise is faulty, damaged, misdescribed, or otherwise does not meet applicable consumer requirements.
Can an Online Range Order Be Returned to a Store?
Most smaller items purchased directly from The Range online can generally be returned to a store when accompanied by the delivery note.
Many larger items, including furniture, cannot be returned to a store. Customers should obtain return authorisation and instructions through Customer Care.
Marketplace Partner items cannot be returned to a Range store or The Range Return Centre.
Returning an Item by Post
The Range instructs customers to contact Customer Care and obtain authorisation before posting a return.
The current published returns address for authorised direct Range returns is:
Customer Returns
The Range
Unit 1, Gateway Boulevard
Stowmarket
IP14 5XS
United Kingdom
This is a returns-processing address, not The Range head office.
Use a tracked method and retain proof of delivery. Do not send an item to the Plymouth headquarters unless The Range gives specific written instructions.
The Range Refund Timing
The Range states that after returned direct merchandise is received, the refund should be processed within three to five working days using the original payment method.
Additional time may be required before the customer’s bank, card issuer, Klarna, Clearpay, PayPal, or other payment provider displays the credit.
If the tracking shows that a return was delivered but no refund appears:
- Confirm the return was authorised.
- Check the delivery date and tracking.
- Allow the published processing period.
- Check the original payment account.
- Contact The Range with the proof of delivery.
- Ask for a refund reference or written status update.
Does The Range Exchange Online Orders?
The Range does not generally exchange online orders. Customers must return the unwanted eligible item and place a separate order for the replacement product.
Because price and stock may change, customers should review availability before returning an item solely to obtain a different colour or size.
The Range Marketplace Complaints
The Range Marketplace allows third-party sellers to offer merchandise through The Range website. The Marketplace seller may be responsible for dispatch, delivery, returns, product information, and refunds.
For a Marketplace complaint:
- Open the order-confirmation email.
- Select the affected Marketplace item.
- Choose “Contact Seller.”
- Explain the problem and attach photographs when useful.
- Save the seller’s response.
- Contact The Range Customer Care if the seller does not respond or the issue remains unresolved.
Marketplace merchandise cannot be returned to The Range stores or The Range Return Centre. Follow the instructions supplied by the seller or Customer Care.
Store Complaints and Feedback
For an in-store complaint, begin with the department manager or store manager.
Store complaints may involve:
- Employee conduct
- Checkout service
- Displayed prices
- Stock information
- Store cleanliness
- Accessibility
- Parking
- Returns
- Product condition
- Click & Collect
Use The Range’s Store Finder to locate the individual store and its telephone number.
The official store-feedback form asks for the store, receipt information, service experience, and contact details. Use the general Customer Care process when a formal refund or unresolved complaint requires follow-up.
Price Differences Between The Range and Wilko
The Range and Wilko are connected through CDS Superstores, but they remain separate retail brands and may use different prices, promotions, stock, and sales terms.
A lower Wilko price does not automatically require The Range to refund the difference after a purchase. No universal post-purchase price-adjustment guarantee is currently published on The Range’s main support pages.
Customers seeking a discretionary adjustment should provide:
- The Range receipt
- The product name and item number
- The date of purchase
- The competing or related-brand listing
- The price and availability shown
- The requested resolution
The company may accept or decline the request based on the applicable promotion and terms.
Klarna, Clearpay, and Financing Complaints
The Range offers certain third-party payment and finance options. The retailer and finance provider may control different parts of a complaint.
Contact The Range when the issue involves:
- An incorrect order total
- A cancelled or returned purchase
- A refund The Range has not processed
- Missing or damaged merchandise
- A transaction not linked to the correct order
Contact the finance or payment provider when the issue involves:
- Payment schedules
- Account access
- Credit decisions
- Late-payment notices
- Interest or finance terms
- A refund already issued by The Range but not reflected in the payment account
Do not post financing-account numbers, payment details, or credit information publicly.
The Range Product Recalls
The Range publishes current product-safety notices through its official Product Recalls page.
When a product is recalled:
- Stop using it as instructed.
- Follow the specific storage or disposal directions.
- Do not post or transport a hazardous item when the notice says not to do so.
- Use the contact route identified for that particular recall.
- Keep the product code, batch number, receipt, and photographs.
Some Marketplace recalls are administered by the third-party seller rather than The Range directly.
The Range Human Resources and Careers
The Range does not publish its head-office switchboard as a general Human Resources number for applicants, current employees, payroll, benefits, or employment verification.
Job applicants should search and apply through the official The Range Careers page.
Current employees should ordinarily use:
- Their store or department manager
- Their local or regional Human Resources representative
- The internal employee system
- The payroll or benefits administrator
- Contact information shown on employment documents
Do not send identity documents, tax information, bank details, or employee records to an unverified recruiter.
The Range Privacy and Data-Protection Contact
Questions specifically involving personal data, privacy rights, account information, or data-protection requests can be directed to The Range’s Data Protection Officer:
- Privacy Email: dp*@*********co.uk
- Postal Address: Data Protection Officer, The Range Head Office, 15 William Prance Road, Plymouth, PL6 5ZD
The data-protection email is not a general customer-service, delivery, refund, or returns address.
Who Owns The Range?
The Range is operated by CDS (Superstores International) Limited, a privately held company registered in England.
Companies House identifies Norton Group Holdings Limited as owning at least 75% of CDS Superstores’ shares and voting rights and as having the right to appoint or remove directors.
Founder Chris Dawson and Sarah Dawson are also listed as people with significant influence or control.
The Range is not a publicly traded company and does not have a public stock symbol.
Who Is the CEO of The Range?
Alexander “Alex” Simpkin is Group Chief Executive Officer of CDS Superstores, the retail group associated with The Range, Wilko, Homebase, and Bathstore.
Chris Dawson founded the business and serves as Chairman.
Leadership positions can change. Confirm current executive details directly with CDS Superstores when the information is required for business, legal, supplier, or employment purposes.
About The Range
The Range traces its history to 1989, when the company opened its first store on Billacombe Road in Plymouth.
The retailer sells products across categories including:
- Home furnishings and décor
- Furniture
- DIY and decorating
- Garden products
- Arts and crafts
- Pet products
- Seasonal merchandise
- Kitchen and bathroom products
- Cleaning and household essentials
- Food and leisure products
The Range’s current website advertises approximately 280 stores and a large online catalogue.
The Range, Wilko, Homebase, and Bathstore
The Range’s website currently presents The Range, Wilko, Homebase, and Bathstore as members of the CDS retail family.
Customers should still use the support process associated with the brand through which the transaction was made. A purchase from Wilko, Homebase, or a Marketplace seller should not automatically be treated as a direct Range transaction.
Check the receipt, order-confirmation email, payment description, and seller information before submitting a complaint.
The Range Reviews, Complaints, and Customer Feedback
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page. All five describe negative experiences.
Reported concerns include:
- A high-value online order that allegedly failed to arrive
- Difficulty speaking with a customer-service representative
- Frustration with automated chat and support systems
- A delayed WhatsApp response
- Questions about the 14-day return period
- A requested price adjustment after a related Wilko product appeared cheaper
- Difficulty obtaining delivery or refund updates
No clear positive-review pattern or meaningful aggregate rating is currently visible.
These comments are individual reader reports. They do not establish that every Range customer, delivery, store, Marketplace seller, order, return, or support interaction will have the same result.
The Range Competitors and Related Head Offices
The Range competes with UK home, DIY, garden, variety, and discount retailers. Related CorporateOfficeHeadquarters.com pages include:
- Wickes Head Office
- Home Bargains Head Office
- Tesco Head Office
- Asda Head Office
- Lidl Head Office
- Home Improvement and Construction Corporate Offices
Official The Range Resources
- The Range Official Website
- The Range Contact Page
- The Range Email-Support Form
- The Range Help Centre
- The Range Store Finder
- The Range Store Feedback
- The Range Returns and Refunds
- The Range Product Recalls
- The Range Careers
- About The Range
- The Range Corporate Information
- The Range Privacy Notice
- The Range Terms and Conditions
Frequently Asked Questions About The Range Head Office
Where is The Range head office?
The Range head office is at Elsie Margaret House, 15 William Prance Road, Plymouth, PL6 5ZD, United Kingdom.
What is The Range head-office phone number?
The corporate head-office switchboard is 01752 725572. It is not published as a universal customer-service line.
Is 01752 723000 still The Range head-office number?
That older number could not be verified through current official information. The current corporate number associated with the William Prance Road head office is 01752 725572.
What is The Range customer-service phone number?
The Range does not currently publish one universal customer-service phone number on its official Contact page. Customers are directed to live chat, email support, order-specific contact links, and the Help Centre.
How do I email The Range?
Use the official email-support form. The Range does not currently publish one general customer-care email address on its main Contact page.
How do I complain about a late Range order?
Check the order-confirmation email and tracking, then submit an official support request with the order number, expected delivery date, courier information, and requested resolution.
How do I complain about a Range store?
Speak with the store manager and use The Range’s official store-feedback form. For an unresolved refund or transaction complaint, also contact Customer Care.
How long do I have to return something to The Range?
In-store change-of-mind returns generally must be made within 14 days. Online customers generally must notify The Range within 14 days and return or arrange collection within another 14 days. Exclusions apply.
Can I return an online purchase to a Range store?
Most smaller direct Range items can generally be returned with the delivery note. Larger merchandise and Marketplace Partner items may not be accepted in stores.
How long does a Range refund take?
The Range states that a refund is processed within three to five working days after an accepted return is received. The payment provider may require additional time.
Can I return a Marketplace item to The Range?
Marketplace Partner items cannot be returned to Range stores or The Range Return Centre. Contact the seller through the order-confirmation email or contact Customer Care.
Are The Range and Wilko the same company?
Both brands are associated with CDS Superstores, but they remain separate retail brands with potentially different prices, orders, and support procedures.
Who owns The Range?
The Range is operated by CDS Superstores. Norton Group Holdings Limited owns at least 75% of CDS Superstores’ shares and voting rights.
Who is the CEO of The Range?
Alexander Simpkin is Group Chief Executive Officer of CDS Superstores. Founder Chris Dawson serves as Chairman.
How do I apply for a job at The Range?
Search and apply through The Range’s official Careers page. Current employees should use their manager or internal Human Resources resources.
Can I return merchandise to The Range head office?
No. The Plymouth headquarters is not a public returns centre. Obtain return authorisation and follow the instructions for the particular order.
Can CorporateOfficeHeadquarters.com resolve a Range complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access orders, issue refunds, contact couriers internally, authorise returns, alter finance accounts, or require The Range to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish company headquarters from online customer support, local stores, Marketplace sellers, delivery companies, finance providers, and other departments.
Corporate addresses, telephone numbers, executives, ownership structures, returns policies, store counts, and support routes can change. Confirm important details through The Range’s official website before sending merchandise, documents, personal information, or payments.
Page Update Note
Last Updated: July 21, 2026
This page was substantially rebuilt to replace the outdated Longbridge Road address and old telephone number, verify The Range’s William Prance Road headquarters, distinguish the corporate switchboard from customer support, remove unsupported office hours, update complaint and returns guidance, explain Marketplace responsibility, correct ownership and leadership, remove unrelated company links, and summarise the visible reader reviews.
Share Your Experience With The Range
Have you contacted The Range about an online order, late delivery, damaged product, store purchase, return, refund, Marketplace seller, product recall, finance issue, or corporate complaint?
Share which store or support route you used, how long the response took, whether you received a reference number, and whether the matter was resolved. Positive experiences are also welcome.
Privacy warning: Do not post complete order numbers, receipt codes, delivery addresses, payment-card details, finance-account numbers, passwords, verification codes, personal telephone numbers, private email addresses, employee personal information, vehicle registration numbers, or photographs exposing private household or security details.
Comments containing threats, discriminatory language, repetitive text, unsupported criminal allegations, private financial or account information, employee personal details, or content unrelated to The Range may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by The Range, CDS (Superstores International) Limited, Norton Group Holdings Limited, Wilko, Homebase, Bathstore, any Marketplace Partner, courier, finance company, store operator, or related organisation.
Corporate addresses, phone numbers, executives, ownership, support options, store locations, returns policies, refund procedures, Marketplace terms, and finance arrangements may change. This page does not provide legal, financial, employment, product-safety, privacy, or consumer-rights advice.