People search for the ASDA head office when they need the Leeds corporate address, ASDA Customer Relations phone number, complaint escalation options, ownership information, or help with an unresolved store, grocery delivery, fuel, George, product-quality, refund, or payment problem. ASDA is headquartered in Leeds, West Yorkshire, and Walmart is now a minority shareholder rather than ASDA’s parent company.
ASDA Head Office Address and Contact Information
ASDA’s head office and registered company address is Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD. ASDA Customer Relations can be reached on 0800 952 0101 for general customer concerns.
- Company: Asda Stores Limited
- ASDA Head Office Address: Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD, United Kingdom
- Registered Company Number: 00464777
- ASDA Customer Relations Phone Number: 0800 952 0101
- ASDA Head Office Phone Number: ASDA does not currently identify a separate general public head-office switchboard on its official company and support pages. Use Customer Relations for customer complaints.
- ASDA Help Centre: ASDA Customer Help
- Official Contact Forms: Contact ASDA
- Store Contact Information: ASDA Store Locator
- Grocery Order Help: Help With an ASDA Grocery Order
- George Order Help: Help With a George Order
- ASDA Careers: ASDA Jobs
- Product Recalls: ASDA Product Recalls
- Corporate Website: ASDA Corporate
- Shopping Website: ASDA.com
Choose the Correct ASDA Complaint Route
ASDA operates supermarkets, convenience stores, petrol stations, pharmacies, opticians, online grocery services, George clothing and home products, ASDA Rewards, and other services. Selecting the correct route can help a complaint reach the responsible store, department, or support team.
- Store complaint: Speak with the customer-service desk or store manager before escalating the matter to ASDA Customer Relations.
- Grocery delivery or collection problem: Open the order in your ASDA account to report missing items, substitutions, damaged products, failed delivery, or another order problem.
- George order: Use the George order page to track the order, report a problem, begin a return, or review collection details.
- Fuel-payment concern: Keep the fuel receipt, station location, transaction time, payment amount, and bank information showing the pending authorisation.
- ASDA Rewards issue: Use the Help Centre and provide the email address and mobile number connected with the account, along with screenshots and transaction details.
- Product-quality complaint: Keep the product, packaging, barcode, batch or lot code, use-by date, receipt, and photographs when it is safe to do so.
- Product recall: Check ASDA’s official recall page and follow the instructions for the affected product.
- Pharmacy or optician complaint: Start with the pharmacist, optician, or manager at the specific location.
- Parking or parking-charge issue: Check whether the car park is controlled by ASDA, a landlord, or a separate parking operator. Follow the instructions on the notice when a third-party operator is involved.
- Careers or employment question: Use ASDA Jobs and the applicant contact information supplied through the careers system.
What to Have Before Contacting ASDA
Before contacting ASDA Customer Relations or sending correspondence to ASDA head office, gather information that identifies the store, order, product, or transaction involved.
- ASDA store name, town, address, and store telephone number
- Date and approximate time of the visit, order, collection, delivery, or fuel purchase
- Receipt, order number, refund request, or customer-service reference number
- Product name, barcode, batch number, and use-by or best-before date
- Photographs of damaged products, property conditions, shelf labels, or relevant signs
- Screenshots of order status, ASDA Rewards activity, pending payments, or error messages
- Name or role of the store manager or representative already contacted
- A brief timeline and the specific resolution being requested
How to Escalate an ASDA Complaint
- Start with the store or service involved. For an in-store matter, ask for the customer-service desk or store manager. For an online order, begin through Your Orders or the appropriate grocery or George help page.
- Contact ASDA Customer Relations. Call 0800 952 0101 or use the official Contact Us route. Provide the store, receipt, order number, photographs, and requested resolution.
- Request a complaint reference. Keep the reference number and copies of any forms, messages, photographs, receipts, or responses.
- Follow up in writing. If the complaint remains unresolved, send a concise summary to Asda Stores Limited, Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD. Include copies rather than original documents.
- Use the appropriate outside route when necessary. A parking appeal, regulated financial product, pharmacy complaint, product-safety issue, or data-protection concern may have its own formal review or regulatory process.
ASDA Grocery Delivery, Collection, and Refund Complaints
ASDA grocery-order complaints may involve missing items, unwanted substitutions, late or failed delivery, an order marked as delivered when it has not arrived, damaged groceries, incorrect charges, or delayed refunds.
Sign in to the ASDA account and open the affected order. ASDA’s grocery-order help allows customers to manage and track an order, review charges, report a problem, and request a refund when applicable.
For an unresolved grocery complaint, record:
- The order number and scheduled delivery or collection time
- The order status displayed in the account
- Missing, substituted, damaged, or incorrectly charged items
- The store or fulfilment location, when shown
- Any communication with the driver, store, or support team
- The refund amount and date requested
If an order was placed through a third-party delivery platform, check the order confirmation to determine whether the complaint or refund must begin with ASDA or the delivery provider.
ASDA Fuel Payment and £99 Authorisation Holds
Some reader complaints involve a temporary amount being held after a smaller fuel purchase. ASDA’s current fuel and payment guidance explains that a pay-at-pump fuel transaction may place a temporary £99 authorisation hold on the customer’s account. After fuelling, the final charge should reflect the amount of fuel purchased, and the remaining authorisation is released.
The timing of the available balance can also depend on the customer’s bank or card provider. If the amount remains pending unexpectedly:
- Keep the fuel receipt and note the petrol-station location
- Record the date, time, pump number, and actual fuel amount
- Take a screenshot showing the pending transaction without exposing full account details
- Contact the bank to confirm whether the transaction is pending or completed
- Contact ASDA Customer Relations if the final amount is incorrect or the transaction remains unresolved
Do not publish bank statements, complete payment-card numbers, or account balances in a public comment.
ASDA Store, Car Park, and Property Complaints
Store complaints may involve customer service, cleanliness, checkout problems, accessibility, employee conduct, facilities, or conditions in a store car park.
For damaged road surfaces, potholes, lighting, trolley areas, accessibility, or another property condition, photograph the problem from a safe position and record the exact location. Report it to the store manager and ask whether the area is maintained by ASDA, the site landlord, or another property-management company.
If a condition presents an immediate safety risk, notify store management promptly. Do not enter a hazardous area solely to take photographs.
ASDA Product Quality, Ingredients, and Recall Concerns
ASDA’s product-quality support covers concerns such as damaged or faulty products, foreign objects, out-of-date items, and other quality problems.
Keep the product and packaging when safe. Record the barcode, batch number, date code, store, purchase date, and receipt details. Photographs can help identify packaging damage, labelling, product condition, or the affected batch.
Questions about an ingredient, production method, animal-feed practice, allergy information, or product labelling should be submitted to ASDA with the exact product name and barcode. Reader statements about a product or possible legal violation should be treated as individual allegations unless confirmed by ASDA or an appropriate authority.
For a recalled product, follow ASDA’s official recall instructions. Do not consume a product that has been identified as unsafe or subject to a recall.
ASDA Customer Service Email and Online Contact
People frequently search for an ASDA customer-service or complaints email address. ASDA currently directs general customer enquiries through its Help Centre and issue-specific Contact Us pages instead of prominently publishing one general customer-service email address.
Using the correct online form can help route the complaint to grocery orders, George, store service, ASDA Rewards, product quality, or another department. Save a screenshot of the submitted form and any confirmation or reference number.
ASDA Careers, Human Resources, and Head-Office Jobs
ASDA Jobs lists vacancies for stores, home delivery, warehouses and logistics, pharmacy and optical services, food services, early careers, and head-office positions.
Applicants should use the official careers website for vacancies, applications, and recruitment questions. Current employees should use the internal people or Human Resources route provided through their workplace rather than sending private employment information through Customer Relations.
Who Owns ASDA?
ASDA is not currently a Walmart subsidiary. ASDA’s published ownership structure lists:
- TDR Capital: 67.5%
- Mohsin Issa: 22.5%
- Walmart Inc.: 10%
Walmart acquired ASDA in 1999 but sold majority ownership in 2021. Walmart retained a minority investment and commercial relationship with the business.
ASDA remains headquartered in Leeds. For information about Walmart’s separate United States headquarters, visit the Walmart corporate office page.
About ASDA
ASDA traces its history to the Yorkshire grocery and dairy businesses that formed the company during the twentieth century. The retailer operates supermarkets, supercentres, convenience stores, petrol stations, pharmacies, opticians, grocery delivery, George clothing and home products, and other consumer services.
ASDA opened its 1,000th store in 2024 following significant expansion of its convenience-store network. Its main corporate and head-office operations remain in Leeds, West Yorkshire.
ASDA Reviews and Complaint Topics
Visible CorporateOfficeHeadquarters.com reviews include complaints involving:
- Potholes and access conditions at an ASDA store car park
- Temporary fuel-payment authorisation holds
- Delayed or missing grocery deliveries
- Conflicting order-status information
- Product ingredients and labelling concerns
These reviews reflect individual customer experiences and allegations. They should not be treated as describing every ASDA store, employee, petrol station, delivery, product, or corporate response.
ASDA Competitors and Related Head-Office Pages
ASDA competes with major UK supermarkets, discount grocers, convenience retailers, online grocery services, and general merchandise retailers. Related corporate office pages include:
Official ASDA Resources
- ASDA Company Details
- ASDA Help Centre
- Contact ASDA
- ASDA Store Locator
- Grocery Order Help
- George Order Help
- ASDA Product Recalls
- ASDA Careers
- ASDA Corporate Website
Frequently Asked Questions About ASDA Head Office
Where is ASDA head office?
ASDA head office is at Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD, United Kingdom.
What is the ASDA head office address?
The ASDA head office and registered company address is Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD.
What is the ASDA head office phone number?
ASDA does not currently identify a separate general public head-office switchboard on its official company and support pages. ASDA Customer Relations can be reached on 0800 952 0101.
What is the ASDA customer-service phone number?
The verified ASDA Customer Relations number is 0800 952 0101.
How do I make a complaint to ASDA?
Begin with the local store or the online-help route connected with the order or service. If the matter remains unresolved, call ASDA Customer Relations or use the official Contact Us page. Keep the complaint reference and supporting documents.
Can I email ASDA head office?
ASDA directs general customer complaints through its Help Centre and issue-specific Contact Us forms. A general public complaints email address is not prominently published on the current official contact pages.
Can I write to ASDA head office?
Written correspondence can be sent to Asda Stores Limited, Asda House, South Bank, Great Wilson Street, Leeds, LS11 5AD. Routine customer complaints should normally begin with the store, Help Centre, or Customer Relations.
Is ASDA still owned by Walmart?
Walmart no longer owns a majority of ASDA. ASDA’s current published structure lists Walmart with a 10% minority interest, TDR Capital with 67.5%, and Mohsin Issa with 22.5%.
How do I complain about an ASDA grocery delivery?
Sign in to the ASDA account, open Your Orders, and report the delivery problem or request an eligible refund. Keep the order number, delivery time, screenshots, and details of missing, damaged, or substituted items.
Why did ASDA place a £99 hold on my card at a petrol station?
ASDA’s current fuel guidance explains that a pay-at-pump transaction may place a temporary £99 authorisation hold. The final charge should reflect the fuel purchased, while the remaining authorisation is released. Contact the bank and ASDA if it remains unresolved.
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CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters and head-office contact information, customer-service routes, complaint guidance, and review platforms for companies in the United States, the United Kingdom, and other countries. We review official company information, support resources, public records, and reader-submitted experiences when updating pages.
Page Update Note
This page was updated on August 5, 2026 to correct ASDA’s ownership information, confirm its Leeds head-office and registered company address, identify 0800 952 0101 as Customer Relations, remove unverified legacy contacts, and add current help, store, grocery-order, George, careers, product-recall, fuel-payment, and complaint-escalation information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Asda Stores Limited, ASDA Group, TDR Capital, Mohsin Issa, Walmart Inc., any ASDA store, delivery provider, petrol-station operator, parking company, pharmacy, optician, payment processor, or related service.
This page is provided for informational, review, and complaint purposes only. It is not legal, medical, pharmacy, financial, employment, parking-appeal, product-safety, or consumer-protection advice. Verify current information with ASDA or the organisation responsible for the specific service before taking action or sharing personal information.
Share Your ASDA Experience
If you have contacted an ASDA store manager, ASDA Customer Relations, grocery-order support, George support, a petrol station, pharmacy, optician, or ASDA head office, please share your experience below. Explain the general issue and which contact route worked, but do not publish private payment, account, medical, employment, or identifying information.