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  • Sainsbury’s Head Office, Customer Service and Complaints

Sainsbury’s Head Office, Customer Service and Complaints 

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Sainsbury’s head office is located at 33 Charterhouse Street, London, EC1M 6HA. J Sainsbury plc currently lists 020 7695 6000 as its corporate switchboard.

The switchboard is intended for corporate and business matters rather than ordinary store complaints, online grocery orders, refunds, Nectar accounts, Gift Cards, petrol payments, Argos purchases, or financial-services enquiries. Customers should use the support route responsible for their transaction before escalating an unresolved matter to the London head office.

Sainsbury’s Head Office Contact Information

  • Company: J Sainsbury plc
  • Head Office Address: 33 Charterhouse Street, London, EC1M 6HA, United Kingdom
  • Registered Company Number: 185647
  • Corporate Switchboard: 020 7695 6000
  • Published Head-Office Hours: Sainsbury’s does not prominently publish general switchboard hours
  • Online Grocery Support: 0800 328 1700
  • Online Grocery Support Hours: Monday-Sunday, 8:00 AM-11:00 PM
  • Store, Product and In-Store Support: 0800 636 262
  • Store Support Hours: Monday-Saturday, 8:00 AM-8:00 PM; Sunday, 10:00 AM-5:00 PM
  • Customer Help Centre: Contact Sainsbury’s Customer Care
  • Store Locator: Find a Sainsbury’s store
  • Stock Checker: Check grocery stock
  • Chief Executive: Simon Roberts
  • Chief Financial Officer: Bláthnaid Bergin
  • Chair: Martin Scicluna
  • Official Grocery Website: Sainsburys.co.uk
  • Corporate Website: J Sainsbury plc
  • Careers: Sainsbury’s Jobs

The previously listed address, 33 Holborn, London, EC1N 2HT, is outdated. Sainsbury’s currently publishes 33 Charterhouse Street, London, EC1M 6HA as its office address.

The London head office is not a supermarket, pharmacy, petrol station, grocery-return counter, Click & Collect location, Gift Card service desk, Argos collection point, Nectar account centre, or destination for damaged food.

Where Is Sainsbury’s Head Office?

J Sainsbury plc is headquartered at:

33 Charterhouse Street
London
EC1M 6HA
United Kingdom

This is the location readers generally need when searching for Sainsbury’s head office, Sainsbury’s headquarters, corporate office, main office, registered office, corporate address, or corporate switchboard.

Customers should not mail groceries, opened food, damaged products, Gift Cards, bank cards, original receipts, prescriptions, or other irreplaceable documents to the head office unless Sainsbury’s provides specific written instructions.

Sainsbury’s Corporate Structure and Leadership

J Sainsbury plc is a publicly traded UK retail company listed on the London Stock Exchange.

Its current leadership includes:

  • Chair: Martin Scicluna
  • Chief Executive: Simon Roberts
  • Chief Financial Officer: Bláthnaid Bergin
  • General Counsel and Company Secretary: Nick Grant

Sainsbury’s current business and brand portfolio includes:

  • Sainsbury’s supermarkets and convenience stores
  • Groceries Online
  • Argos
  • Habitat
  • Tu clothing
  • Nectar
  • Nectar360
  • Smart Charge
  • Sainsbury’s Money and partner-managed financial products

Sainsbury’s currently reports more than 600 supermarkets, 885 convenience stores, approximately 140,000 colleagues, and grocery market share of approximately 15 per cent.

Leadership, store counts, brands, and corporate contacts can change. Readers seeking current corporate information should review the official J Sainsbury plc website.

Head Office vs. Customer Care and Local Stores

The London head office handles company-level leadership, governance, corporate strategy, Investor Relations, legal matters, media, supplier strategy, shareholder matters, and higher-level business administration.

Sainsbury’s Customer Care handles:

  • Online grocery accounts
  • Deliveries
  • Missing items
  • Substitutions
  • Refunds
  • Click & Collect
  • Product-quality concerns
  • Store feedback
  • Gift Cards
  • Petrol-station enquiries

Individual stores generally handle:

  • Local opening hours
  • Product availability
  • Employee and manager concerns
  • Store cleanliness
  • Accessibility and facilities
  • Local refunds and exchanges
  • Petrol-station operations
  • Click & Collect handover
  • Local stock and displays
  • Immediate safety concerns

Choose the Correct Sainsbury’s Support Route

  • Online grocery account: Call 0800 328 1700.
  • Late, missing or cancelled grocery delivery: Contact Online Grocery Support.
  • Missing, damaged or substituted product: Call Online Grocery Support for an online order.
  • In-store refund or product complaint: Call 0800 636 262 or speak with the store manager.
  • Store facilities or accessibility: Contact the store and Store Customer Care.
  • Petrol-station payment: Contact the store or petrol station and Store Customer Care.
  • Gift Card: Call 0800 636 262 or use the Gift Card contact route.
  • Nectar account or points: Call 0344 811 0811 or use Nectar Help.
  • Argos purchase: Use Argos Customer Service rather than Sainsbury’s grocery support.
  • Tu order: Use the Tu Help Centre.
  • Habitat product: Use Habitat or the retailer that processed the transaction.
  • Smart Charge: Call 0800 014 2141.
  • Sainsbury’s Money or former Bank product: Contact the provider named on the account, policy, card, statement, or product website.
  • Employment: Use the official careers website.
  • Supplier enquiry: Use the corporate supplier route or Together With platform.
  • Investor or shareholder matter: Use Investor Relations or the shareholder registrar.

What to Have Before Contacting Sainsbury’s

  • Store name and location
  • Date and approximate time
  • Online order number
  • Delivery slot
  • Receipt or transaction record
  • Product name and quantity
  • Substitution information
  • Refund reference
  • Photographs of damaged products or packaging
  • Petrol-pump and transaction details
  • Nectar information, supplied privately
  • Gift Card information, supplied privately
  • Name or role of the department previously contacted
  • Existing complaint reference
  • A concise description of the requested resolution

Provide order numbers, Nectar numbers, payment information, Gift Card details, addresses, health information, and private correspondence only through official private support channels.

How to Escalate an Unresolved Sainsbury’s Complaint

  1. Identify whether the issue involves a store, online order, petrol station, Nectar, Argos, Tu, Smart Charge, or a financial-services partner.
  2. Contact the store manager or service team responsible for the transaction.
  3. Describe the issue factually and in chronological order.
  4. State the specific resolution being requested.
  5. Keep receipts, order records, photographs, payment records, and correspondence.
  6. Ask for or retain a complaint or case reference.
  7. Submit the official contact form when a written record is needed.
  8. Follow up through the same complaint reference.
  9. Request supervisory or specialist review when the initial response does not address the concern.
  10. Send a concise company-level escalation to the London office only after the responsible customer-service process has been used.

Sainsbury’s states that its complaint team aims to respond within three days, although weekends and bank holidays may cause a longer response time.

Written company-level correspondence may be addressed to:

J Sainsbury plc
33 Charterhouse Street
London
EC1M 6HA
United Kingdom

Send copies rather than original receipts, Gift Cards, medical records, court papers, identity documents, or other irreplaceable materials.

Sainsbury’s Online Grocery Support

Online Grocery Support assists with:

  • Account access
  • Delivery status
  • Missing products
  • Incorrect products
  • Substitutions
  • Damaged products
  • Refunds
  • Payment problems
  • Click & Collect
  • Delivery-driver concerns

Missing, Damaged or Substituted Grocery Items

For a missing, damaged, contaminated, or unsuitable item:

  • Keep the order confirmation.
  • Identify the affected product.
  • Photograph the item and packaging.
  • Keep the product when safe to do so.
  • Record whether the item was substituted.
  • Contact Online Grocery Support promptly.
  • Ask for a refund or other available resolution.
  • Retain the complaint reference.

Do not mail damaged or allegedly contaminated food to the head office unless Sainsbury’s provides specific written instructions.

Grocery Delivery-Driver Complaints

Contact Online Grocery Support when a concern involves:

  • Driver conduct
  • Refusal to complete a delivery
  • Incorrect delivery location
  • Property damage
  • Unsafe driving
  • Accessibility needs
  • Return of an order to the store

Record the order number, delivery slot, approximate time, and a factual description of the interaction. Do not publish the driver’s name, vehicle registration, private recordings, or photographs identifying the driver.

Call emergency services for immediate danger. A public review does not report unsafe driving or create a formal investigation.

Online Grocery Refunds

Sainsbury’s recommends calling Online Grocery Support for refunds involving:

  • Missing items
  • Damaged items
  • Unsuitable substitutions
  • Product-quality issues
  • Delivery problems

Ask Customer Care to confirm:

  • The product or amount being refunded
  • The payment method
  • The date the refund was processed
  • Any complaint or refund reference

A completed refund may require additional time to appear through the customer’s bank or payment provider.

Sainsbury’s Store Complaints

  • Store Customer Care: 0800 636 262
  • Hours: Monday-Saturday, 8:00 AM-8:00 PM; Sunday, 10:00 AM-5:00 PM
  • Store Locator: Find a store

Contact the store manager or Store Customer Care about:

  • Employee service
  • Manager conduct
  • Store cleanliness
  • Produce presentation
  • Stock replenishment
  • Checkout problems
  • Facilities
  • Accessibility
  • In-store pricing
  • Local refunds
  • Petrol-station concerns

Record the store, date, approximate time, product or facility involved, and requested resolution.

Accessibility and Store-Facility Complaints

Customers should report problems involving:

  • Disabled toilets
  • Lifts
  • Escalators
  • Accessible entrances
  • Parking
  • Hearing loops
  • Mobility equipment
  • Blocked aisles
  • Emergency exits

Ask the store whether an alternative accessible route or facility is available. Report an immediate safety concern to onsite management rather than waiting for a head-office response.

Do not post detailed medical information, disability documents, or photographs identifying other customers.

Product Availability and Stock Checker

Sainsbury’s provides an online Stock Checker for grocery products.

Stock information may change before the customer reaches the store. Contact the store before making a special trip for an essential or limited product.

Petrol-Station Payment Complaints

Contact the petrol station, store, and Store Customer Care when the concern involves:

  • Card pre-authorisations
  • Pending transactions
  • Duplicate completed charges
  • Pay-at-pump errors
  • Receipts
  • Fuel price displays
  • Forecourt service

Keep the receipt, pump number, date, time, amount, and bank transaction information. Share financial records only through a private channel.

A pending pre-authorisation and a completed card charge are different transactions. The card issuer may control how quickly a released hold disappears from the account.

Contact the card issuer directly when a completed transaction is unauthorised. Do not publish bank screenshots or account balances in a public review.

Sainsbury’s Gift Cards

Before contacting support, identify whether the card is:

  • A consumer Gift Card
  • A business Gift Card
  • An eGift Card
  • A promotional voucher
  • An Argos Gift Card

Do not publish a Gift Card number, PIN, barcode, balance, receipt, or delivery email.

Nectar Support

Nectar support assists with:

  • Missing points
  • Account access
  • Lost or damaged cards
  • Nectar Prices
  • Partner transactions
  • Offers and vouchers
  • Account details

Have the Nectar number ready when contacting support, but do not post it publicly.

Argos, Habitat and Tu Complaints

Argos, Habitat and Tu use separate order, delivery, return, and complaint processes.

Identify which website, store, receipt, or brand processed the transaction before contacting support.

Smart Charge Support

Contact Smart Charge about:

  • Charger operation
  • Charging-session errors
  • Receipts
  • Pending card pre-authorisations
  • Equipment faults
  • Charge-point access

When an app or charge card controls the transaction, that provider may control pricing, receipts, and billing support.

Sainsbury’s Money and Former Sainsbury’s Bank Products

Sainsbury’s launched Sainsbury’s Money in July 2026 after transforming its financial-services business into a partner-led model.

Sainsbury’s Bank has ceased to be PRA-authorised and no longer holds banking permissions. Depending on the product, customers may now be served by Sainsbury’s Financial Services Limited and specialist partners such as:

  • NatWest
  • Allianz
  • Fexco
  • NewDay
  • Other providers identified in the product documents

Use the contact details shown on the current statement, card, policy, account portal, or product website. Grocery Customer Care and the corporate switchboard cannot service loans, credit cards, savings, insurance claims, travel money, or Argos financial accounts.

Food Safety, Allergies and Product Recalls

Stop consuming a product that appears unsafe, contaminated, spoiled, incorrectly labelled, or subject to a recall.

Keep:

  • The product and packaging
  • The receipt
  • Barcode and batch information
  • Use-by or best-before date
  • Photographs
  • Store or order details

Read current labels every time because ingredients and manufacturing information can change.

Call 999 for a potentially life-threatening allergic reaction or other medical emergency. Customer Care cannot diagnose illness or determine medical causation.

Click & Collect and Food to Order

Online Grocery Support handles Click & Collect enquiries.

  • Click & Collect Support: 0800 328 1700
  • Food to Order and Occasions Support: 0330 123 1129
  • Published Food to Order Hours: Monday-Sunday, 8:00 AM-11:30 PM

Keep the collection confirmation, selected store, order number, collection time, product list, and payment record.

Sainsbury’s Careers

Applicants should use the official careers system. Existing colleagues should use the internal colleague service rather than Customer Care.

Be cautious of job messages requesting fees, Gift Cards, cryptocurrency, banking credentials, or equipment purchases. Do not publish National Insurance numbers, identity documents, background-check information, payroll records, or private employment correspondence.

Sainsbury’s Suppliers and Business Enquiries

Prospective suppliers should use the official corporate partner form. Existing grocery and fresh suppliers may use the Together With platform for day-to-day business activity.

Customer-service representatives may not have access to supplier invoices, purchase orders, banking changes, product proposals, or contract records.

Investor and Shareholder Contacts

Investor Relations handles investment and company-level enquiries rather than customer complaints.

Investor Relations and the registrar cannot issue grocery refunds, restore Nectar points, investigate store facilities, or resolve delivery complaints.

Sainsbury’s Privacy Requests

The correct privacy contact may depend on whether the information was collected by Sainsbury’s groceries, Argos, Nectar, Smart Charge, Tu, financial services, a store, or another group service.

Do not send passwords, complete card information, Gift Card PINs, medical documents, or unnecessary identity records through an ordinary public contact form.

Sainsbury’s Scam and Impersonation Warning

Use Sainsburys.co.uk, the official Help Centre, Nectar.com, Argos.co.uk, SmartCharge.co.uk, and contact information displayed on official sites before providing account, payment, Gift Card, employment, or personal information.

Be cautious of:

  • Sponsored customer-service telephone numbers
  • Fake refund messages
  • Fraudulent Nectar offers
  • Gift Card balance websites
  • Fake grocery-delivery messages
  • False job offers
  • Requests for passwords or verification codes
  • Requests for remote access to a device
  • Payment requests involving Gift Cards, cryptocurrency, or transfers to individuals

Contact the bank or card issuer directly about an unauthorised completed transaction.

Sainsbury’s Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays five Sainsbury’s reviews dated December 2024 through April 2025.

One reviewer reports recurring escalator problems and temporary closure of access to lifts and an accessible toilet at the Waterlooville store.

A second reviewer reports unresolved petrol-station card pre-authorisations and an alleged additional charge.

A third reviewer reports poor presentation and stock replenishment in the produce section of the Worksop store.

A fourth reviewer reports a dispute with a grocery-delivery driver and says the order was returned to the store rather than redelivered.

A fifth reviewer reports grocery products damaged by a broken jar and says a promised redelivery and refund had not been completed at the time of the review.

These are individual, unverified customer accounts. They should not be treated as proof of company-wide maintenance failures, deliberate payment withholding, universal stock problems, driver misconduct, intentional contamination, or company-wide poor service.

No Sainsbury’s or CorporateOfficeHeadquarters.com response is currently visible beneath the five reviews.

Sainsbury’s Competitors and Related Corporate Office Pages

Sainsbury’s competes with supermarkets, convenience retailers, online grocers, general-merchandise retailers, clothing businesses, loyalty programmes, and partner-led financial-services providers.

Readers comparing UK supermarket head offices, store complaints, grocery delivery, refunds, loyalty schemes, and customer support may also visit:

Related Resources

Frequently Asked Questions About Sainsbury’s Head Office

Where is Sainsbury’s head office?

J Sainsbury plc is headquartered at 33 Charterhouse Street, London, EC1M 6HA.

Is 33 Holborn still Sainsbury’s head-office address?

No. Sainsbury’s current corporate contact page lists 33 Charterhouse Street, London, EC1M 6HA.

What is the Sainsbury’s corporate switchboard number?

Sainsbury’s lists 020 7695 6000 as its corporate switchboard.

What is the Sainsbury’s online grocery customer-service number?

Call 0800 328 1700 for online grocery accounts, orders, deliveries, refunds, and product issues.

What is the Sainsbury’s store customer-service number?

Call 0800 636 262 for store service, facilities, products, prices, petrol-station concerns, and in-store refunds.

How do I complain about a Sainsbury’s store?

Contact the store manager first and call Store Customer Care if the matter remains unresolved. Keep the receipt, store details, date, and requested resolution.

How do I report a missing grocery-delivery item?

Call Online Grocery Support at 0800 328 1700 and provide the order number and affected product.

How do I complain about a Sainsbury’s delivery driver?

Contact Online Grocery Support and provide the order number, delivery slot, and a factual account of the incident.

How do I complain about a petrol-station payment?

Contact the petrol station or store and call Store Customer Care. Keep the receipt and bank transaction information and distinguish pending pre-authorisations from completed charges.

What is the Nectar customer-service number?

Nectar support can be reached at 0344 811 0811.

What is the Smart Charge support number?

Smart Charge provides 24/7 support at 0800 014 2141.

Who is the CEO of Sainsbury’s?

Simon Roberts is Chief Executive of J Sainsbury plc.

What happened to Sainsbury’s Bank?

Sainsbury’s launched Sainsbury’s Money in July 2026 after moving to a partner-led financial-services model. Sainsbury’s Bank ceased to be PRA-authorised and no longer holds banking permissions.

Does posting a COH review contact Sainsbury’s?

No. Posting on CorporateOfficeHeadquarters.com does not contact Sainsbury’s, notify a store, request a refund, dispute a petrol payment, restore Nectar points, or create a complaint case.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, telephone, ownership, complaint-route, and review information for supermarkets, retailers, financial-services businesses, restaurants, airlines, hotels, healthcare organisations, manufacturers, and other major companies.

This page is designed to help readers distinguish J Sainsbury plc’s London head office from Sainsbury’s Supermarkets, local stores, Online Grocery Support, Argos, Habitat, Tu, Nectar, Smart Charge, Sainsbury’s Money, suppliers, careers, Investor Relations, and shareholder services.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with J Sainsbury plc, Sainsbury’s Supermarkets Limited, Argos, Habitat, Tu, Nectar, Smart Charge, Sainsbury’s Money, any Sainsbury’s store or petrol station, financial-services partner, employee, supplier, delivery provider, payment processor, or government agency.

This page is provided for informational purposes only and is not legal, medical, food-safety, financial, investment, privacy, employment, accessibility, or consumer-rights advice.

Corporate addresses, telephone numbers, support hours, brands, leadership, store locations, refund procedures, financial-services partners, and complaint routes can change. Verify current information through official Sainsbury’s websites and the business responsible for the transaction.

CorporateOfficeHeadquarters.com cannot access an order, issue a refund, restore Nectar points, check a Gift Card, release a card pre-authorisation, investigate a store, arrange redelivery, service a financial account, or submit a complaint to Sainsbury’s.

Share Your Sainsbury’s Experience

Have you contacted a Sainsbury’s store, store manager, Online Grocery Support, Store Customer Care, Nectar, Gift Card support, Smart Charge, Argos, Sainsbury’s Money, or the London head office? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.

Helpful reviews may include the store city, approximate date, product or service involved, contact route used, response time, and final result.

Please do not post order numbers, complete receipts, payment-card information, Nectar numbers, Gift Card details, bank balances, petrol transaction records, home addresses, medical information, disability documents, private recordings, photographs identifying children, or private employee and driver information.

Posting on CorporateOfficeHeadquarters.com does not contact Sainsbury’s. It does not request a refund, report a missing delivery, notify a store manager, dispute a petrol payment, restore Nectar points, submit an accessibility complaint, contact a financial-services provider, or protect a refund, payment, health, contractual, regulatory, or legal deadline.

Last Updated: July 15, 2026

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Sainsburys Maintenance Issues

April 16, 2025

Sainsburys, The store in Waterlooville, Hampshire, services. The escalators, often break down. Last week the door to car park where lifts are situated was shut off.the disabled toilet was shut. This store appears to be badly maintained, and as such will probably shop in your Fareham branch or another supermarket.

M R K

Sainsburys Pre Authorization Petrol Station Question

April 8, 2025

Sainsburys, Petrol Station Payments. I have scoured the internet to try and find someone to talk to about this but no joy. Saturday 05/04/2025 Shorehead Huddersfield Petrol station took a £100 pre auth payment it bounced back immediately, they then took it again. they then took the correct payment of £50.10 but the pre auth has not gone back in. then the following morning, while still at home the same £50.10 was taken again. We went into the store and the petrol station and no one would help us saying its nothing to do with us. We have tried Monzo but we have to wait a week to raise it with them. In the meantime Sainsbury is holding £150.10 of my money and I cannot tell anyone about it. There is no ‘petrol station’ complaint hotline, nothing. What do I do???? I have nothing to feed my family with. That was my remaining budget until we are paid again. We phoned the care line twice and got nowhere; just telling my to phone the bank. How can they take my money and not give me an avenue to tell them???

C R

Sainsburys Disappointing Produce Section

February 16, 2025

Sainsburys worksop 9am. I am 77 years old. I have shopped with Sainburys for many many years and never had to complaint. But I was so not happy with the fruit and veg sections. I had to speak with the duty manager about it she said that she was sorry this was lack of shelve filling staff nocoming in until later in the morning. I thought that fresh food display was a good part of the stores trend as it is the first main two aisles customers see. But Saturday it truly was a mess! I put all my goods back and did my weekly shop else where you was 70£ out on my purchases on Saturday. Tesco were happy reply.

M I L C S

Sainsburys Disappointing Delivery Issue

January 16, 2025

Sainsburys, I had a disagreement with a delivery driver who falsely accused me of throwing something at him. Thankfully, I had a recording that proved otherwise. Despite this, the driver took the delivery back, even after I explained that I’m diabetic and disabled and needed the food. He misrepresented the situation to his manager, and they refused to re-deliver. This was a frustrating and disappointing experience.

P J G

Sainsburys Frustrating Customer Service Issue

December 11, 2024

Sainsburys, Failure to Respond to serious complaint about a food delivery. Contamination of a crate of products due to careless handling. The failure was in allowing delivery of a tray of ordered products to be damaged and the failure to respond adequately to our complaint. The crate was contaminated by a broken jar of prunes such that all products were contaminated by the sticky liquid and a liquid surface area was slopping around in the delivered tray. Over £30 worth of goods were affected but not noted or recorded by the delivery driver. There was cleaning required to our kitchen worktop and some slight spills on the floor to the front door. The promise of a redelivery the following day was made even though this it turns out was not possible. The store (Broadcut) was not notified. Your help number prevented us from contacting the store direct which would have been the best and quickest option. A promise was made by staff at the call centre hat a full refund would be forthcoming was also made and not fulfilled although how that could be when no record was made by the driver. The contacts in your call centre were extremely difficult to understand to the point that no meaningful conversation could be had. The delivery was on friday 6th December and todate (11th December) no refund has been received nor any apology made. This is the second delivery in as many months on a Friday (may or may not be relevant) where goods have been damaged by careless packing of the crate at picking time. We have been customers of Sainsburys for many years and understand the pressures you staff can be under especially at this time of year but the frustration of not being able to talk to a responsible member of staff nor contacting anyone other than the help desk (no use at all) is probably the worst aspect. We had to venture out into the storm to buy those items we were missing and clean up the mess that occured. Fortunately our kitchen and hall floors are solid and not carpeted!!

A H
Corporate Office Headquarters