Boots UK head office and Support Office operations are based at 1 Thane Road West, Nottingham, NG90 1BS. Boots UK Limited separately lists its registered office as Nottingham, NG2 3AA. Boots does not currently publish a clearly verified general head-office switchboard on its main corporate and customer-support pages, so customers should use the telephone number or support route responsible for their particular issue.
Customers with questions about a store visit, online order, delivery, refund, Advantage Card, prescription, pharmacy service, Boots Opticians appointment, Boots Hearingcare service, or Online Doctor order should contact the relevant customer team before escalating an unresolved concern to the Nottingham Support Office.
Boots Head Office Contact Information
- Company: Boots UK Limited
- Boots UK Support Office: 1 Thane Road West, Nottingham, NG90 1BS, United Kingdom
- Registered Office: Nottingham, NG2 3AA, United Kingdom
- Registered Company Number: 00928555
- General Head-Office Telephone: Boots does not prominently publish a verified general switchboard on its current official contact pages
- Store Enquiries and Feedback: 0345 070 8090
- Boots.com Accounts, Orders and Deliveries: 0345 609 0055
- Online Pharmacy Services: 0345 121 9040
- Advantage Card and Loyalty: 0345 124 4545
- Boots Photo: 01926 463 605
- Customer Contact Page: Contact Boots
- Store Locator: Find a Boots store or pharmacy
- Official Retail Website: Boots.com
- Corporate Website: Boots UK
- Careers: Boots Jobs
The previously listed number 0115 950 6111 is not prominently confirmed on Boots’ current corporate, registered-office, Support Office, or Customer Care pages. It should not remain labelled as the verified head-office number without direct confirmation from Boots.
Boots does not publish Monday through Friday, 8:00 AM to 5:00 PM as general head-office hours. Boots’ current contact page publishes general Customer Care hours of Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 8:45 AM to 5:00 PM, Sunday from 10:00 AM to 5:00 PM, and bank holidays from 9:00 AM to 4:00 PM. Easter Sunday is closed. Individual services and stores may operate different schedules.
Where Is Boots Headquarters?
The Boots UK Support Office is located on the company’s long-established Nottingham site at 1 Thane Road West, Nottingham, NG90 1BS.
This is the location readers generally need when searching for Boots head office, Boots headquarters, Boots corporate office, Support Office, main office, or Nottingham office.
Boots UK Limited’s registered office is listed separately as Nottingham, NG2 3AA. The old article combined Thane Road with the registered-office postcode, which could lead to incorrectly addressed correspondence.
The Nottingham Support Office is not a retail pharmacy, product-return counter, prescription collection point, Boots Opticians practice, vaccination clinic, online-order warehouse, or destination for medicines, damaged products, or returned merchandise.
Boots Ownership and Corporate Structure
Boots UK Limited is part of The Boots Group. The group became a privately held standalone company in August 2025 following its acquisition by Sycamore Partners in partnership with Stefano Pessina and his family.
Boots should no longer be described as currently owned by Walgreens Boots Alliance.
- UK Operating Company: Boots UK Limited
- Parent Organisation: The Boots Group
- Ownership: Privately held
- Boots Group Chairperson: Ornella Barra
- Senior Vice President and Managing Director, Boots UK and Ireland: Anthony Hemmerdinger
- UK Support Office: Nottingham, England
Boots reports more than 1,800 stores and more than 51,000 team members. Ownership, leadership roles, store numbers, and corporate contacts can change, so current company information should be checked through official Boots sources.
Head Office vs. Customer Care, Stores and Pharmacy Services
The Nottingham Support Office handles company-level leadership, business operations, strategy, corporate employment, partnerships, legal matters, media relations, governance, and higher-level administrative concerns.
Boots Customer Care assists with retail enquiries, store feedback, Boots.com orders, deliveries, refunds, Advantage Card accounts, and other consumer issues.
Individual Boots stores generally control:
- Local opening hours
- In-store product availability
- Store refunds and exchanges
- Employee and manager concerns
- Prescription collection
- Pharmacy opening hours
- Local appointment availability
- Vaccination and health-service availability
- Local accessibility information
- Immediate store safety concerns
Boots Opticians, Boots Hearingcare, Boots Online Doctor, Boots Photo, and approved third-party suppliers use separate systems and may require different support routes.
Choose the Correct Boots Support Route
- Store complaint or feedback: Call 0345 070 8090 or speak with the store manager.
- Complaint about a store manager: Contact Boots Customer Care rather than relying solely on the store.
- Boots.com order: Call 0345 609 0055.
- Missing, damaged or incorrect online item: Contact Boots.com support and preserve photographs and tracking information.
- Approved-supplier product: Follow the supplier-specific return and support instructions.
- Advantage Card problem: Call 0345 124 4545 or manage the account online.
- Online prescription service: Call 0345 121 9040.
- Local pharmacy complaint: Contact the pharmacy manager or store and request the applicable complaint procedure.
- Boots Opticians: Call 0345 125 3752 or contact the practice involved.
- Boots Hearingcare: Use the official Hearingcare contact process.
- Boots Online Doctor: Contact the Online Doctor service through the account or consultation platform.
- Boots Photo: Call 01926 463 605.
- Employment: Use the official Boots careers website.
- Corporate, partnership or legal matter: Contact the Nottingham Support Office through the appropriate formal route.
What to Have Before Contacting Boots
- Store name and location
- Date and approximate time
- Order number
- Receipt or proof of purchase
- Product name and item number
- Delivery and tracking information
- Photographs of damaged packaging or products
- Return-postage receipt or tracking number
- Advantage Card information, supplied only through a private channel
- Prescription or pharmacy reference, supplied only through a secure channel
- Name or role of the department previously contacted
- Existing complaint or case reference
- A concise description of the requested resolution
Provide order numbers, addresses, payment details, Advantage Card numbers, prescription information, NHS numbers, dates of birth, medical information, and private correspondence only through official private channels.
How to Escalate an Unresolved Boots Complaint
- Identify the store, website order, pharmacy, optician, hearing service, supplier, or other service responsible for the issue.
- Contact the store manager or relevant customer-support team.
- Explain the issue factually and in chronological order.
- State the specific resolution being requested.
- Ask for a complaint or case reference when one is available.
- Keep receipts, order records, photographs, tracking information, and correspondence.
- Follow up through the same support route and quote the case reference.
- Request supervisory or specialist review when the initial response does not address the concern.
- Use the applicable pharmacy, privacy, financial, or regulatory complaint process when the matter falls within a regulated service.
- Send a concise company-level escalation to the Nottingham Support Office only after the responsible service has had a reasonable opportunity to respond.
Written company-level correspondence may be addressed to:
Boots UK Limited
Boots UK Support Office
1 Thane Road West
Nottingham
NG90 1BS
United Kingdom
Verify the correct destination before sending a legal notice or time-sensitive document. Send copies rather than original receipts, prescriptions, medical records, identity documents, or other irreplaceable materials.
Boots Store Complaints
Store management should normally be the first contact for concerns involving:
- Employee service
- Checkout or self-service till assistance
- Promotional pricing
- Advantage Price eligibility
- Product availability
- In-store refunds
- Accessibility
- Queue management
- Store cleanliness
- Local pharmacy service
Boots advises customers to speak with the store manager. If the complaint concerns the manager, contact Customer Care through the store-enquiries number or official contact page.
Record the store, date, approximate time, product, promotion, receipt information, and resolution requested. Avoid naming individual employees in a public review when Boots can investigate the matter privately.
Promotional Prices and Advantage Prices
Some Boots promotional prices are available only to customers who use a registered Advantage Card. Shelf labels, online listings, and promotional material should be reviewed for eligibility conditions.
If a checkout price differs from the expected price:
- Check whether the offer requires an Advantage Card.
- Confirm the product size, shade, quantity, and offer dates.
- Photograph the shelf label when appropriate.
- Keep the receipt.
- Ask store staff to explain the promotion.
- Request manager review when the conditions remain unclear.
A public review does not create a request for a price adjustment or refund.
Self-Service Checkout and Privacy Concerns
Customers with concerns about cameras, sensors, notices, or personal-data processing at a Boots self-service checkout should first ask the store manager for an explanation and review Boots’ current privacy information.
When submitting a privacy concern:
- Identify the store and approximate date.
- Describe the equipment or notice observed.
- Explain what information the customer believes may have been collected.
- Avoid stating that biometric information was collected unless that has been confirmed.
- Request a factual explanation of the system and its purpose.
- Use Boots’ privacy contact process for a formal data-rights request.
- Boots Privacy Policy: Review Boots’ privacy information
- UK Information Commissioner: Review the ICO complaint process
Customers should generally raise a data-protection concern with Boots before escalating it to the Information Commissioner’s Office.
Boots Online Orders and Deliveries
Customers can contact Boots.com support about:
- Account access
- Order confirmation
- Delivery tracking
- Missing parcels
- Missing items within a parcel
- Incorrect products
- Damaged products
- Delayed delivery
- Order cancellation
- Returns and refunds
- Boots.com Support: 0345 609 0055
- Contact and Online Help: Boots Customer Care
- Delivery Information: Review Boots delivery options
One order may arrive in more than one parcel or may include products sent directly by an approved supplier. Check all tracking links and dispatch notices before reporting an item as missing.
Missing, Damaged or Incorrect Items
For a missing item within an apparently undamaged parcel:
- Check the dispatch notice and final order summary.
- Confirm whether the order was divided into multiple parcels.
- Check whether an approved supplier is sending the item separately.
- Photograph the outer package, internal packaging, label, and contents.
- Keep the packaging until Boots completes its review.
- Contact Boots.com Customer Care promptly.
For a damaged or incorrect item, do not discard the product or packaging until Boots provides instructions. Photograph the condition and retain the order information.
Submitting a complaint does not guarantee a replacement, refund, credit, or other particular outcome. Boots may review fulfilment and delivery records before deciding the request.
Boots Returns and Refunds
Eligible Boots.com products can generally be returned to a local Boots store with proof of purchase or sent back using the available Royal Mail return process.
When returning by post:
- Follow the official return instructions.
- Package the item securely.
- Retain proof of postage.
- Keep the tracking information.
- Retain copies of the order and return records.
A bank or payment provider may require additional time to post a refund after Boots processes it.
Return rights and exclusions can vary for medicines, cosmetics, hygiene-sensitive products, personalised items, opened products, and products supplied by another company. Review the current terms before sending anything back.
Products Sent by Approved Suppliers
Some products sold through Boots.com are sent directly by an approved supplier. These items may have separate delivery, return, cancellation, and support procedures.
A direct-supplier product generally should not be returned to a Boots store or ordinary Boots warehouse unless the instructions specifically permit it. Returning it to the wrong destination may delay the refund.
- Approved Supplier Information: Review Boots approved-supplier information
Keep the supplier’s return confirmation and tracking details until the refund has appeared.
Boots Advantage Card Support
Advantage Card support can assist with:
- Lost, stolen, or damaged cards
- Account access
- Personal-details updates
- Points enquiries
- Digital cards
- Physical replacement cards
- Advantage Prices
- Offers and account linking
- Advantage Card Support: 0345 124 4545
- Advantage Card Information: Manage or learn about Advantage Card
Do not publish an Advantage Card number, barcode, account email, password, points balance, offer code, or security answer.
Boots Pharmacy and Prescription Support
Boots operates community pharmacies and online prescription services. The correct contact depends on whether the concern involves a local pharmacy, repeat prescription, one-off prescription, dispensing issue, medicine delivery, pharmacist interaction, or another clinical service.
- Online Pharmacy Services: 0345 121 9040
- Pharmacy Information: Boots pharmacy support
- Store and Pharmacy Locator: Find the relevant Boots pharmacy
Contact the pharmacy that dispensed the medicine for an immediate dispensing or collection concern. Ask for the pharmacy manager when a formal local review is needed.
Do not publish prescription labels, medication names, NHS numbers, dates of birth, diagnoses, addresses, or pharmacist names in a public review.
Medical Emergencies and Urgent Medicine Concerns
CorporateOfficeHeadquarters.com and Boots’ corporate office are not emergency medical services.
Call 999 for a potentially life-threatening emergency. Use the appropriate NHS urgent-care service or contact a qualified healthcare professional for medical advice.
Do not delay urgent medical care while waiting for a store manager, Customer Care representative, corporate office, or public review response.
Escalating an NHS Pharmacy Complaint
A complaint about an NHS pharmacy service should generally begin with the pharmacy provider. In England, eligible primary-care complaints may be made either to the provider or the responsible NHS commissioner, but not to both for the same complaint.
Complaints are normally expected within 12 months of the event or when the patient became aware of it. Processes differ in Scotland, Wales, and Northern Ireland.
If an eligible NHS complaint in England remains unresolved after the final response, the Parliamentary and Health Service Ombudsman may be able to review it.
- Ombudsman Telephone: 0345 015 4033
- NHS Complaint Guidance: Review the NHS complaints process
The appropriate complaint body depends on the country, service, professional, and issue involved.
Boots Opticians
Boots Opticians uses separate appointment and customer-support routes.
- Appointments and General Enquiries: 0345 125 3752
- Boots Opticians Contact Page: Contact Boots Opticians
Contact the optician practice involved about appointments, examinations, glasses, contact lenses, orders, adjustments, and local clinical-service concerns.
Boots retail Customer Care may not have access to an Opticians clinical record, prescription, appointment, or order.
Boots Hearingcare
Boots Hearingcare provides separate services involving hearing tests, hearing aids, appointments, repairs, and aftercare.
- Hearingcare Contact Page: Contact Boots Hearingcare
Use the Hearingcare service rather than ordinary Boots.com order support for hearing appointments, hearing-aid repairs, and clinical records.
Boots Online Doctor
Boots Online Doctor provides online clinical consultations and treatment services through its own platform.
- Boots Online Doctor: Access the Online Doctor service
Use the Online Doctor account and service contacts for consultation, eligibility, prescription, treatment-order, delivery, or clinical follow-up questions.
Do not publish consultation answers, diagnoses, identification documents, medical photographs, or prescription information in a review.
Boots Product Recalls and Safety Notices
Boots publishes product-recall and safety information for affected products.
- Product Recalls: Check Boots product recalls
A notice may identify the product, batch, barcode, date information, risk, and required customer action. Follow the specific notice rather than relying on general return guidance.
Do not use a recalled product when the notice instructs customers to stop. Do not mail medicines, cosmetics, batteries, aerosols, or hazardous products to the Nottingham Support Office.
Boots Careers, Suppliers and Media Contacts
- Careers: Search Boots jobs
- Corporate Website: Boots UK corporate information
- Press Office: Boots UK media contacts
The press office is intended for journalists and media organisations. It does not monitor or resolve ordinary customer-service emails.
Applicants and suppliers should verify unexpected messages through official Boots channels before providing identification, tax, banking, pricing, or confidential business information.
Boots Scam and Impersonation Warning
Use Boots.com, Boots-UK.com, official service websites, and telephone numbers displayed on those sites before providing order, pharmacy, loyalty, employment, or payment information.
Be cautious of:
- Sponsored customer-support telephone numbers
- Fake refund messages
- Fraudulent Advantage Card promotions
- False prescription or medicine-delivery messages
- Fake recruitment offers
- Requests for passwords or verification codes
- Requests for remote access to a computer or telephone
- Payment requests involving gift cards, cryptocurrency, or transfers to an individual
Contact the bank or card issuer directly about an unauthorised completed payment.
Boots Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays three Boots reviews dated November 2024 through March 2025.
One reviewer reports confusion over a promotional price requiring an Advantage Card and raises an unverified concern about privacy at a self-service checkout.
A second reviewer reports that an aftershave was missing from an apparently undamaged online-order parcel and says Customer Care declined a replacement or refund after its records showed the product had been packed.
A third comment expresses an opinion about a Boots advertising campaign but does not clearly describe a firsthand purchase, store visit, order, pharmacy service, or customer-support interaction. It should be removed from the customer-review section or relocated.
The two substantive complaints are individual, unverified customer accounts. They should not be treated as proof that Boots collected biometric data without consent, deliberately withheld merchandise, committed fraud, or provides company-wide poor service.
No Boots or CorporateOfficeHeadquarters.com response is currently visible beneath the reviews.
Boots Competitors and Related Corporate Office Pages
Boots competes with health and beauty retailers, community pharmacies, supermarkets with pharmacy and beauty departments, online beauty retailers, opticians, hearingcare providers, and online health services.
Readers comparing UK retail head offices, store complaints, online-order support, and pharmacy-related services may also visit:
Related Resources
- Official Boots Website
- Boots Customer Care
- Boots Store and Pharmacy Locator
- Boots Delivery Information
- Approved Suppliers
- Boots Advantage Card
- Boots Pharmacy Support
- Boots Product Recalls
- Boots Privacy Policy
- Boots Opticians Contact Information
- Boots Hearingcare Contact Information
- Boots Online Doctor
- Boots UK Corporate Website
- Boots in Nottingham
- Directions to the Boots Support Office
- Boots Careers
- The Boots Group
Frequently Asked Questions About Boots Head Office
Where is Boots head office?
The Boots UK Support Office is located at 1 Thane Road West, Nottingham, NG90 1BS. Boots UK Limited’s registered office is separately listed as Nottingham, NG2 3AA.
What is the Boots head-office telephone number?
Boots does not prominently publish a verified general corporate switchboard on its current official contact pages. Customers should use the issue-specific Customer Care number that applies to their enquiry.
Is 0115 950 6111 still the Boots corporate number?
That number is not prominently confirmed on Boots’ current corporate, Support Office, registered-office, or Customer Care pages and should not be presented as verified without direct confirmation.
What is the Boots store customer-service number?
Boots lists 0345 070 8090 for store enquiries and feedback.
What is the Boots.com customer-service number?
Customers can call 0345 609 0055 about Boots.com accounts, orders, and deliveries.
What is the Boots Advantage Card support number?
Advantage Card and loyalty enquiries can be directed to 0345 124 4545.
How do I complain about a Boots store?
Speak with the store manager first. If the complaint involves the manager or remains unresolved, contact Boots Customer Care and retain the receipt and relevant records.
How do I report an item missing from a Boots parcel?
Check whether the order was divided into multiple parcels or sent partly by an approved supplier. Photograph the packaging and contents and contact Boots.com support.
How do I complain about a Boots pharmacy?
Contact the pharmacy involved and ask for the pharmacy manager or formal complaint procedure. An eligible unresolved NHS-service complaint may also follow the applicable NHS complaints process.
Who owns Boots?
Boots is part of The Boots Group, which became a privately held standalone company in August 2025 following its acquisition by Sycamore Partners in partnership with Stefano Pessina and his family.
Does posting a COH review contact Boots?
No. Posting on CorporateOfficeHeadquarters.com does not contact Boots, notify a store, submit a pharmacy complaint, request a refund, report a missing order, restore Advantage points, or create a Customer Care case.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, ownership, complaint-route, telephone, and review information for retailers, pharmacies, healthcare organisations, financial institutions, restaurants, airlines, hotels, manufacturers, and other major organisations.
This page is designed to help readers distinguish the Boots Nottingham Support Office from store Customer Care, Boots.com support, Advantage Card assistance, pharmacy services, Boots Opticians, Boots Hearingcare, Boots Online Doctor, approved suppliers, careers, and media contacts.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Boots UK Limited, The Boots Group, any Boots store or pharmacy, Boots Opticians, Boots Hearingcare, Boots Online Doctor, approved supplier, delivery provider, employee, healthcare professional, NHS organisation, or government agency.
This page is provided for informational purposes only and is not legal, medical, pharmacy, privacy, financial, employment, or consumer-rights advice.
Corporate contacts, addresses, telephone numbers, support hours, ownership, leadership, store locations, pharmacy processes, delivery procedures, return rules, loyalty terms, and complaint routes can change. Verify current information through Boots’ official websites and the service responsible for the transaction or care.
CorporateOfficeHeadquarters.com cannot access an order, issue a refund, restore Advantage points, dispense a prescription, change a medical record, investigate a pharmacy, schedule an appointment, submit a privacy request, or contact Boots on a customer’s behalf.
Share Your Boots Experience
Have you contacted a Boots store, pharmacy, Customer Care, Boots.com support, Advantage Card team, Boots Opticians, Boots Hearingcare, Boots Online Doctor, or the Nottingham Support Office? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.
Helpful reviews may include the store city, approximate date, product or service involved, contact route used, response time, and final result.
Reviews must be based on the writer’s own experience. General reactions to advertising, political commentary, third-party review statistics, and allegations based only on another person’s report may be removed or relocated.
Please do not post order numbers, Advantage Card numbers, complete receipts, payment information, prescriptions, NHS numbers, dates of birth, diagnoses, medication information, home addresses, passwords, verification codes, photographs identifying children, staff-name badges, or private employee information.
Posting on CorporateOfficeHeadquarters.com does not contact Boots. It does not report a missing order, request a refund, notify a store manager, restore Advantage points, submit a pharmacy complaint, report a privacy concern, schedule an appointment, or protect a return, prescription, NHS, privacy, contractual, regulatory, or legal deadline.
Last Updated: July 15, 2026