Tesco PLC’s head office and registered office is located at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire AL7 1GA, United Kingdom. The verified Tesco corporate-office phone number is 01992 632222. Customers with grocery orders, Clubcard accounts, store complaints, refunds, clothing orders, or Marketplace issues should use the appropriate customer-support route rather than the corporate switchboard.
This guide provides Tesco’s current head-office address, corporate telephone number, customer-service contacts, complaint-escalation steps, ownership information, leadership details, policies, official resources, and reader-review information.
Tesco Head Office Contact Information
- Company: Tesco PLC
- Head Office and Registered Office: Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire AL7 1GA, United Kingdom
- Corporate Office Phone Number: 01992 632222
- International Corporate Phone Number: +44 1992 632222
- Online Grocery Customer Service: 0800 323 4040
- Alternative Online Grocery Number: 0330 123 4040
- In-Store Customer Service: 0800 505 555
- Clubcard Customer Service: 0800 591 688
- Companies House Number: 00445790
- Official Shopping Website: www.tesco.com
- Official Corporate Website: www.tescoplc.com
- Official Contact Page: Tesco Help and Contact
The corporate-office number is intended for Tesco PLC corporate and registered-office enquiries. It should not be treated as the main customer-service number for grocery deliveries, store purchases, Clubcard accounts, Tesco Marketplace orders, refunds, billing questions, or financial products.
Where Is Tesco Head Office?
Tesco’s head office is located at:
Tesco PLC
Tesco House
Shire Park
Kestrel Way
Welwyn Garden City
Hertfordshire AL7 1GA
United Kingdom
Tesco House is both Tesco PLC’s head office and its registered company address. Customers should not assume that the head office operates as a walk-in customer-service centre. Product returns, refunds, order corrections, store complaints, and Clubcard enquiries are generally handled through Tesco stores or the appropriate customer-support department.
What Is the Tesco Head Office Phone Number?
The verified Tesco head-office phone number is 01992 632222. Callers outside the United Kingdom can use +44 1992 632222.
This number connects with Tesco PLC’s corporate office. It is not the preferred contact for:
- Online grocery deliveries
- Missing, damaged, substituted, or incorrect items
- Store-level complaints
- Clubcard accounts and points
- F&F Clothing orders
- Tesco Marketplace purchases
- Tesco Mobile accounts
- Tesco Bank or insurance products
- Job applications or employee scheduling
Using the correct department usually gives Tesco the information and authority needed to investigate the matter more efficiently.
Tesco Customer Service Phone Numbers
| Department | Contact | Published Hours |
|---|---|---|
| Online grocery orders and deliveries | 0800 323 4040 | Monday–Saturday, 7 a.m.–11 p.m.; Sunday, 8 a.m.–10 p.m. |
| Alternative online grocery number | 0330 123 4040 | Check the official contact page for current availability |
| In-store customer service | 0800 505 555 | Monday–Saturday, 8 a.m.–8 p.m.; Sunday, 9 a.m.–6 p.m. |
| Clubcard customer service | 0800 591 688 | Monday–Friday, 8 a.m.–8 p.m.; Saturday, 9 a.m.–6 p.m. |
| F&F Clothing online support | 0800 323 4040, option 3 | Monday–Saturday, 7 a.m.–11 p.m.; Sunday, 8 a.m.–10 p.m. |
| Tesco Marketplace support | 0800 323 4040, option 4 | Use after first contacting the Marketplace seller |
Tesco also offers an official WhatsApp contact route at 0800 917 7403. Telephone and messaging hours may change during public holidays or periods of unusually high demand, so customers should confirm current details through the official Tesco contact page.
Choosing the Correct Tesco Contact Route
Online Grocery Orders and Deliveries
Call 0800 323 4040 for problems involving online grocery orders, including:
- Missing or incorrect items
- Unsuitable substitutions
- Late or missed delivery
- Damaged groceries
- Delivery charges
- Refunds or account credits
- Changes or cancellation before the order cutoff
Complaints About a Tesco Store
For a problem at a particular Tesco location, begin with the store manager or customer-service desk. The store is usually best placed to review employee conduct, product availability, queues, pricing displays, accessibility, cleanliness, parking, or a local collection order.
If the store does not resolve the matter, call Tesco’s in-store customer-service team at 0800 505 555. Customers can find store addresses, facilities, and opening times through the official Tesco Store Locator.
Clubcard Accounts and Points
Call 0800 591 688 for Clubcard account access, missing points, vouchers, replacement cards, partner rewards, or account information. Do not post a Clubcard number, voucher code, login information, postal address, email address, or transaction history in a public comment.
F&F Clothing Orders
For an online F&F Clothing order, call 0800 323 4040 and select option 3. Clothing purchased in a Tesco store should normally be addressed through the store or Tesco’s in-store support team.
Tesco Marketplace Orders
Tesco directs Marketplace customers to contact the individual seller first. The seller is generally responsible for fulfilment, delivery, returns, refunds, and complaints relating to the product it supplied.
If the seller does not respond or the issue remains unresolved, call 0800 323 4040 and select option 4. Tesco Marketplace purchases should not normally be returned to a Tesco grocery store unless Tesco or the seller specifically instructs the customer to do so.
How to Make a Complaint to Tesco
- Identify the responsible department. Determine whether the issue concerns a store, online delivery, Clubcard, Marketplace seller, clothing order, Tesco Mobile, or a separate financial product.
- Contact the first-line support route. Use the store manager, official contact form, relevant customer-service number, or Marketplace seller.
- Provide specific facts. Include the store location, order date, delivery date, product name, receipt details, and a concise description of what happened.
- State the requested resolution. Explain whether you are requesting a refund, replacement, correction, explanation, account adjustment, or written response.
- Request a case or reference number. Keep the reference number, representative’s name, date, time, and any written correspondence.
- Escalate within the same case. If the first response does not address the complaint, ask for review by a supervisor or the team responsible for escalated complaints.
- Write to Tesco head office when appropriate. A concise written complaint can be sent to Tesco House when normal support channels have been exhausted or the matter concerns broader corporate conduct.
A written corporate complaint can be addressed to:
Customer Relations or Relevant Corporate Department
Tesco PLC
Tesco House
Shire Park
Kestrel Way
Welwyn Garden City
Hertfordshire AL7 1GA
United Kingdom
Include copies rather than original receipts or documents. Do not send payment-card details, account passwords, security answers, or unnecessary identification documents.
What to Include in a Tesco Complaint
- Your name and a safe method for Tesco to contact you
- The Tesco store or website involved
- The date and approximate time of the incident
- The order, delivery, or receipt reference when relevant
- The product name, size, barcode, or batch details when relevant
- A short factual timeline
- Previous case or complaint reference numbers
- The response already received
- The specific resolution you are seeking
Keep the complaint focused on verifiable events. Avoid threats, insults, unsupported criminal accusations, or personal information about individual employees.
Tesco Grocery Refunds and Order Complaints
Customers may be able to change or cancel an online grocery order before the published cutoff through their Tesco account or by contacting online grocery customer service.
For a delivered item that is damaged, missing, poor quality, incorrectly substituted, or otherwise unsuitable, contact Tesco promptly through 0800 323 4040 or the official contact page. Have the order number and product information available.
Tesco’s terms state that products generally cannot be returned to the driver at the point of delivery. Items being returned because the customer changed their mind may ordinarily be taken to a local store with the delivery note, subject to Tesco’s exclusions and product-specific conditions.
Tesco Product Quality Complaints and Returns
Tesco advises customers who are unhappy with a Tesco product to return it to a store within 30 days with proof of purchase for review, refund, or exchange, subject to the applicable policy and exclusions.
For a food-quality or possible safety issue:
- Stop consuming or using the product.
- Keep the packaging, barcode, batch code, and use-by or best-before date.
- Take clear photographs when useful.
- Retain the receipt or online order record.
- Contact the store or Tesco customer service promptly.
- Check Tesco’s official website for any applicable product-recall notice.
A quality complaint does not automatically establish a wider product defect. Tesco should be given the product information needed to investigate the individual batch or supplier.
Tesco Marketplace Refunds and Returns
Marketplace sellers generally manage their own deliveries, returns, refunds, and product complaints. Tesco’s Marketplace terms provide a return period for many eligible items, but exclusions may apply based on product type, hygiene requirements, customisation, perishability, software seals, or other conditions.
Contact the seller through the Tesco account or Marketplace order record first. If the seller does not resolve the complaint, contact Tesco Marketplace support at 0800 323 4040, option 4.
Unresolved Online Transaction Complaints
If Tesco’s internal complaint process does not resolve an online transaction dispute, customers may review their statutory consumer rights through Citizens Advice or Trading Standards. Tesco’s published information also points customers toward Consumer Arbitration for information about possible alternative dispute resolution.
The availability and suitability of an external dispute process depend on the type of transaction and the circumstances. Customers should not assume that every dispute is automatically eligible for arbitration.
Tesco Bank, Mobile, Insurance and Travel Money Contacts
Tesco’s corporate switchboard is not the correct first contact for Tesco-branded banking, credit-card, insurance, travel-money, or mobile-phone accounts.
- Tesco Bank and financial products: Use the contact information shown on the applicable statement, card, policy, or official Tesco Bank website.
- Tesco Mobile: Use the account help options and contact details on the official Tesco Mobile website.
- Insurance: Use the claims or customer-service number provided in the policy documents.
- Travel Money: Use the contact route provided with the order or through Tesco’s official travel-money pages.
Tesco completed the sale of its banking operations to Barclays in November 2024. Customers should use the current servicing details displayed on their account documents rather than sending account-specific questions to Tesco PLC’s head office.
Tesco Human Resources and Careers
Tesco does not publish its corporate switchboard as a general employee scheduling, payroll, or job-application helpline. Current and former employees should use their internal manager, people-team contact, employee portal, payroll documentation, or the contact route provided with their employment records.
Job applicants can search current vacancies and application information through the official Tesco Careers website. Applicants should not send passports, bank details, tax documents, or other sensitive employment information through an unverified email address or public comment.
Tesco Privacy and Data-Protection Concerns
Privacy concerns involving Tesco accounts, cookies, marketing preferences, personal data, or access requests should be submitted through Tesco’s official privacy and contact resources.
Before submitting a public review, remove:
- Clubcard numbers
- Order numbers that could identify an account
- Payment-card details
- Passwords or security answers
- Home addresses
- Personal email addresses and telephone numbers
- Employee surnames or personal information
- Medical or disability records not necessary to explain the complaint
CorporateOfficeHeadquarters.com cannot access Tesco accounts, issue refunds, replace Clubcards, investigate employees, or change Tesco’s internal records.
Tesco Ownership and Corporate Structure
Tesco PLC is a publicly owned United Kingdom public limited company and the overall holding company for the Tesco group. It does not have a conventional parent retail company above Tesco PLC.
The wider Tesco group includes grocery and related operations such as Tesco stores, Booker, One Stop, dunnhumby, and Tesco Mobile. Tesco’s principal retail markets include the United Kingdom, the Republic of Ireland, and parts of Central Europe.
Because Tesco PLC is publicly owned, its shareholders can change over time through normal stock-market transactions. A large institutional shareholder should not automatically be described as Tesco’s parent company or controlling owner.
Who Is the CEO of Tesco?
Ken Murphy is Tesco PLC’s Group Chief Executive.
Other senior Tesco leaders include:
- Dr Gerry Murphy: Chair
- Imran Nawaz: Chief Financial Officer
Executive and board positions can change. Current leadership and governance information should be confirmed through Tesco PLC’s official board and executive information.
About Tesco
Tesco is a multinational grocery and general-merchandise retailer headquartered in Welwyn Garden City, England. The business traces its origins to Jack Cohen’s market-stall operation in 1919 and later developed supermarkets, convenience stores, large-format locations, online grocery services, wholesale operations, mobile services, and related consumer businesses.
Tesco operates several store and service formats, including Tesco Extra, Tesco Superstore, Tesco Express, One Stop, online grocery delivery, Click+Collect, Booker wholesale operations, and Tesco Mobile.
Tesco Reviews, Complaints and Reader Feedback
Visible reader comments currently associated with this Tesco page include individual complaints about the quality of a Tesco pepperoni pizza and Tesco Finest fillet steak. Another reader asked about a Tesco gift-card competition and whether a prize winner had been announced.
The comment section also contains a complaint about purchasing a Tesla vehicle. That submission is unrelated to Tesco and should not be treated as Tesco customer feedback.
No clear positive-review pattern or meaningful aggregate Tesco rating is presently visible on this page. The remaining comments represent individual reader reports and do not establish companywide product or customer-service trends.
Tesco Competitors and Related Head Office Pages
Consumers comparing major United Kingdom supermarket companies may also find these corporate-office guides useful:
Official Tesco Resources
- Tesco Shopping Website
- Tesco Customer Help and Contact Page
- Tesco Store Locator
- Tesco PLC Corporate Website
- Tesco PLC Corporate Contacts
- Tesco Investor Relations
- Tesco Board and Executive Leadership
- Tesco Careers
- Tesco Bank
- Tesco Mobile
Frequently Asked Questions About Tesco Head Office
Where is Tesco head office located?
Tesco PLC’s head office and registered office is at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire AL7 1GA, United Kingdom.
What is the Tesco head-office phone number?
The verified Tesco corporate-office number is 01992 632222, or +44 1992 632222 from outside the United Kingdom.
Is the head-office number Tesco customer service?
No. The head-office telephone is a corporate-office number. Online grocery customers should generally call 0800 323 4040, while store-related customers can call 0800 505 555.
How do I complain about a Tesco store?
Begin with the store manager or customer-service desk. If the store does not resolve the issue, call Tesco’s in-store customer-service team at 0800 505 555.
How do I complain about a Tesco delivery?
Call online grocery customer service at 0800 323 4040. Have the order number, delivery date, affected products, and requested resolution available.
What is the Tesco Clubcard phone number?
Tesco Clubcard customer service can be reached at 0800 591 688.
How do I contact Tesco Marketplace?
Contact the Marketplace seller first through the order record. If the seller does not resolve the issue, call 0800 323 4040 and select option 4.
Who owns Tesco?
Tesco PLC is a publicly owned company held by its shareholders. It does not have a conventional parent retail company.
Who is the CEO of Tesco?
Ken Murphy is Tesco PLC’s Group Chief Executive.
Who is the chair of Tesco?
Dr Gerry Murphy is the Chair of Tesco PLC.
Can I visit Tesco head office to return an item?
Tesco House should not be treated as a walk-in returns centre. Store purchases should ordinarily be returned through an appropriate Tesco store, while online and Marketplace purchases should follow the applicable order-support process.
How do I contact Tesco Human Resources?
Employees should use their manager, internal people-team contact, employee portal, or contact details provided in their employment documents. Applicants should use the official Tesco Careers website.
Does CorporateOfficeHeadquarters.com resolve Tesco complaints?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access Tesco systems, issue refunds, manage Clubcard accounts, contact employees internally, or require Tesco to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-contact information to help consumers distinguish a company’s registered or corporate office from its customer-service departments. This page identifies Tesco’s corporate switchboard separately from grocery, store, Clubcard, clothing, Marketplace, mobile, and financial-product contacts.
Company addresses, executives, telephone numbers, policies, and support routes can change. Readers should confirm time-sensitive information through Tesco’s official websites before sending personal information, documents, products, or payments.
Page Update Note
Last Updated: July 21, 2026
This Tesco page was completely rebuilt to replace unrelated NEXT plc content. The update verifies Tesco PLC’s head-office address, corporate switchboard, ownership structure, current leadership, customer-service numbers, complaint routes, product and Marketplace guidance, related supermarket pages, and visible reader-comment themes.
Share Your Tesco Experience
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Privacy warning: Do not post Clubcard numbers, order numbers, voucher codes, payment-card details, passwords, home addresses, personal telephone numbers, email addresses, employee personal information, medical records, or other sensitive information. Comments containing threats, repetitive text, private account details, unsupported criminal allegations, or information unrelated to Tesco may be removed or edited.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Tesco PLC, Tesco Stores Limited, Tesco Bank, Tesco Mobile, Booker, One Stop, dunnhumby, Barclays, or any related company. Contact details, executives, support hours, policies, and ownership arrangements may change. This page does not provide legal, financial, employment, or consumer-rights advice.