Share0
Tweet0
Share0
  • H
  • |
  • B
  • |
  • Hawaiian Airlines Corporate Office, Customer Service and Complaints

Hawaiian Airlines Corporate Office, Customer Service and Complaints 

🗨  Comments 

Hawaiian Airlines’ corporate headquarters is located at 3375 Koapaka Street, Suite G350, Honolulu, HI 96819. The corporate switchboard commonly associated with this office is 1-808-835-3700. Travelers who need reservations, ticket changes, cancellations, Hawaiian-branded flight assistance, or preflight support should instead call Hawaiian Airlines Reservations at 1-800-367-5320.

Hawaiian Airlines is part of Alaska Air Group, Inc. The Alaska and Hawaiian operations now share one Federal Aviation Administration operating certificate and a combined passenger-service system, but Hawaiian continues as a distinct airline brand. Diana Birkett Rakow is president and chief executive officer of Hawaiian Airlines, while Ben Minicucci is president and chief executive officer of Alaska Air Group.

Hawaiian Airlines Corporate Office and Contact Information

The number 1-808-835-3700 should be treated as a corporate-office or business switchboard rather than a universal passenger-service number. It is not the appropriate first contact for ticket changes, flight disruptions, baggage reports, refund requests, accessibility arrangements, Atmos Rewards accounts, or airport assistance.

Hawaiian Airlines does not prominently publish one universal public corporate-office email address or general headquarters reception schedule. Use the official web form or department responsible for the issue instead of guessing an employee email address.

Where Is Hawaiian Airlines Headquarters?

Hawaiian Airlines’ headquarters is at 3375 Koapaka Street, Suite G350, Honolulu, Hawaii 96819. The office is near Daniel K. Inouye International Airport and supports the Hawaiian Airlines brand and Alaska Air Group’s operations in Hawaiʻi.

The headquarters address is not an airport ticket counter, baggage-service office, refund desk, lost-and-found department, public lounge, or walk-in complaint center. Do not bring luggage, passports, mobility equipment, employment records, receipts, or lost property to the corporate office unless Hawaiian Airlines gives specific instructions.

The hours published for the employee merchandise store at the headquarters should not be treated as general corporate-office hours. Hawaiian Airlines does not prominently publish public headquarters reception hours.

Hawaiian Airlines Ownership and Current Corporate Structure

Alaska Air Group acquired Hawaiian Holdings, Inc. in September 2024. Hawaiian Airlines, Inc. became part of the Alaska Air Group organization while retaining the Hawaiian Airlines brand.

In October 2025, the Federal Aviation Administration approved one operating certificate covering the Alaska and Hawaiian airline operations. The airlines subsequently moved to a shared passenger-service system in April 2026.

Customers may therefore see an Alaska flight code together with wording indicating that a flight is operated as Hawaiian Airlines. The Hawaiian brand, airport presentation, aircraft appearance, employees, and onboard service remain identifiable to travelers.

Diana Birkett Rakow serves as president and CEO of Hawaiian Airlines. Ben Minicucci leads Alaska Air Group and Alaska Airlines. Honolulu remains a major operating hub and the home of the Hawaiian Airlines brand.

Hawaiian Airlines Corporate Office vs. Customer Service

The Honolulu corporate office handles company leadership, business strategy, finance, government affairs, brand management, legal matters, employment policy, corporate communications, and broader organizational issues.

Hawaiian Airlines Reservations handles bookings, trip changes, cancellations, seats, payment questions, children traveling alone, pet arrangements, travel credits, special-service requests, and other preflight matters. Call 1-800-367-5320.

Airport agents handle same-day check-in, bag acceptance, gate questions, standby, boarding, immediate rebooking, and active disruptions. Baggage offices handle reports for delayed, lost, or damaged checked bags.

Post-travel complaints and compliments should be submitted through the official feedback or concern form. Sending an ordinary passenger complaint to the corporate switchboard may delay its delivery to the team that can investigate the flight record.

Choose the Correct Hawaiian Airlines Support Route

  • New booking or ticket change: Call Hawaiian Airlines Reservations at 1-800-367-5320 or manage the trip online.
  • Active flight delay or cancellation: Use the Alaska Hawaiian app, the website, an airport agent, a gate agent, or Hawaiian Reservations.
  • Complaint about completed travel: Use the official feedback or concern form.
  • Refund or travel credit: Start with the online trip-management or refund process associated with the ticket.
  • Ticket purchased from a travel agency: Contact the agency or ticket seller first.
  • Delayed or damaged checked baggage: Report it to the baggage-service office promptly and retain the File ID.
  • Item left aboard an aircraft: Use the airline’s lost-item reporting route.
  • Item lost at a TSA checkpoint: Contact TSA.
  • Item lost elsewhere in an airport: Contact the airport authority or the business controlling that location.
  • Wheelchair or disability assistance: Add the request to the reservation, call 1-800-503-0101, call Hawaiian Reservations, or ask airport staff for a Complaint Resolution Official.
  • Atmos Rewards account: Use the Atmos Rewards account and feedback pages.
  • Huakaʻi by Hawaiian: Use the account tools and program pages for Hawaiʻi-resident benefits.
  • Credit-card billing: Contact the financial institution shown on the card or statement.
  • Vacation package, hotel, car, or cruise: Contact the company identified on the confirmation because a third party may control the reservation.
  • Employment application: Use the official Hawaiian Airlines careers website.
  • Unresolved U.S. aviation complaint: Contact the U.S. Department of Transportation after giving the airline an opportunity to respond.

What to Gather Before Contacting Hawaiian Airlines

  • The traveler’s name exactly as shown on the ticket
  • The confirmation code or ticket number
  • The flight number and date
  • The departure, connection, and arrival airports
  • The brand and operating carrier shown on the itinerary
  • The baggage tag and baggage File ID, when applicable
  • The Atmos Rewards number, when relevant
  • Copies of boarding passes and disruption notices
  • Itemized receipts for expenses being claimed
  • Dates and approximate times of previous contacts
  • Earlier complaint, refund, or case-reference numbers
  • A concise description of the issue and the requested resolution

Provide ticket, identity, payment, medical, and account information only through a private official channel. Do not post it in a public review.

How to Escalate a Hawaiian Airlines Complaint

  1. Address active problems immediately. Ask a gate agent, airport customer-service agent, baggage representative, or Reservations agent for help while the airline may still be able to rebook the trip or correct the problem.
  2. Keep supporting records. Save boarding passes, screenshots, delay notices, baggage documents, receipts, chat transcripts, and the roles of representatives contacted.
  3. Identify the responsible company. Confirm whether the flight was Hawaiian-branded, Alaska-branded, operated by a partner, sold by a travel agency, or included in a vacation package.
  4. Submit the official feedback form. Explain the flight details, what happened, prior attempts to resolve it, and the specific result requested.
  5. Retain the confirmation. Save the case number and a copy of the submission.
  6. Escalate externally when appropriate. If the issue remains unresolved, consider the U.S. Department of Transportation or another regulator with authority over the specific matter.

Keep the complaint factual and chronological. Separate a refund request from a request for reimbursement of hotel, food, ground transportation, baggage expenses, or other out-of-pocket costs.

Flight Delay, Cancellation, and Rebooking Complaints

For an active delay or cancellation, use the Alaska Hawaiian app, website, airport agents, and Hawaiian Reservations. Confirm whether the airline has already rebooked the reservation and whether the new itinerary is acceptable before making additional arrangements.

Ask what meals, lodging, transportation, or other assistance the airline will authorize before spending money when practical. Keep itemized receipts, but do not assume every cost will qualify for reimbursement.

If the airline cancels a flight or makes a qualifying significant schedule change and the traveler chooses not to accept alternative transportation, a refund to the original payment method may be available under applicable rules. A customer who accepts and completes alternative transportation may not qualify for a full ticket refund solely because the trip was disrupted.

Hawaiian Airlines Refunds and Travel Credits

Start by reviewing the reservation online. Tickets purchased directly through Hawaiian Airlines or Alaska Airlines may be eligible for online cancellation, a refund, or travel credit depending on the fare, date of purchase, use of the ticket, and reason for cancellation.

When a refund is due, it should normally be returned to the original payment method unless the customer agrees to another permitted form. Refundable electronic tickets bought through HawaiianAirlines.com or AlaskaAir.com can generally be submitted through the online process.

If a ticket was purchased from a travel agency, online booking platform, tour operator, corporate travel department, or another airline, contact the original seller first. The operating airline may not control the payment record.

Paid seats, baggage, upgrades, lounge access, unaccompanied-minor service, pet transportation, and other optional services may have separate transaction or document records. Include each charge in the request.

Older Hawaiian Airlines Vouchers and Receipts

Hawaiian and Alaska moved to a shared passenger-service system on April 22, 2026. Some Hawaiian Airlines vouchers issued before that date may need to be converted to an Alaska Airlines bonus travel credit before use.

Receipt retrieval also depends on the purchase date. Use the dedicated Hawaiian receipt option for qualifying purchases made before April 22, 2026, and the combined Alaska and Hawaiian receipt process for newer transactions.

Never post voucher numbers, certificate codes, PINs, ticket numbers, or screenshots showing their value in a public comment.

Delayed, Lost, or Damaged Baggage Complaints

Report damaged checked baggage immediately after retrieving it. Other checked-baggage problems should be reported promptly to the baggage-service office at the arrival airport. Keep the baggage tag, ticket receipt, photographs, purchase receipts, and the File ID created by the report.

Most delayed bags are located within a relatively short period. If a bag remains delayed, use the baggage-tracing portal or contact the airport baggage office where the report was filed.

  • Central Baggage Service for travel involving the continental United States, Alaska, Canada, Latin America, or Reykjavik: 1-877-815-8253, 6:00 a.m. to 10:00 p.m. Pacific Time, seven days a week
  • Central Baggage Service for travel involving Hawaiʻi, the South Pacific, Asia, Rome, or London: 1-866-389-6654, 6:00 a.m. to 6:00 p.m. Hawaii Standard Time, seven days a week

These numbers are baggage-service contacts, not reservations or corporate-office numbers.

Reasonable essential purchases made while a bag is delayed may be considered for reimbursement. Ask the baggage representative about the process and keep itemized receipts.

Lost Property Is Different From Checked Baggage

  • Item left on the aircraft: File the airline’s lost-item report.
  • Item lost at security: Contact TSA or the responsible security agency.
  • Item lost in a terminal, parking area, restaurant, or store: Contact the airport authority or responsible business.
  • Item missing from checked baggage: Continue through the checked-baggage claim process.

Atmos Rewards and Former HawaiianMiles Accounts

HawaiianMiles has transitioned to Atmos Rewards, the combined loyalty program for Alaska Airlines and Hawaiian Airlines. Former HawaiianMiles accounts became Atmos Rewards accounts and received Atmos Rewards account numbers.

Use Atmos Rewards support for account access, missing points, status, partner-airline credit, award travel, password problems, name corrections, and account activity.

Retain ticket numbers, boarding passes, partner receipts, and screenshots when requesting missing credit. Do not publish a loyalty number, password, point balance, security answer, or account screenshot publicly.

Huakaʻi by Hawaiian continues to provide eligible Hawaiʻi residents with program-specific benefits. Questions about those benefits should be handled through the program or account-support pages rather than the corporate switchboard.

Accessibility, Wheelchair, and Mobility-Device Complaints

Request accessibility services as early as practical through the reservation or trip-management tools. Travelers needing assistance may call the accessible-services line at 1-800-503-0101 or Hawaiian Airlines Reservations at 1-800-367-5320. Dial 711 for relay service.

At the airport, confirm the request during check-in and again at the gate. Allow additional time when traveling with a wheelchair, mobility device, service animal, medical equipment, or another accommodation.

If a disability-related concern cannot be resolved by frontline staff, ask for the airline’s Complaint Resolution Official. Keep photographs, repair documents, claim records, and the names or roles of representatives involved in any mobility-device damage or assistance failure.

The U.S. Department of Transportation Disability Hotline can be reached at 1-800-778-4838 for qualifying disability-related aviation concerns. An external complaint does not guarantee compensation or a particular result.

Airport, Partner-Airline, and Third-Party Complaints

Review the itinerary for the operating disclosure. A Hawaiian-branded trip may use an Alaska flight code, while a codeshare segment may be operated by another airline. The operating carrier generally controls the aircraft, crew, onboard service, and many airport procedures for that segment.

TSA handles screening issues. Airport authorities generally handle terminal facilities, parking, common-area conditions, and airport employees. Customs and immigration authorities control border processing.

A travel agency or online ticket seller may control a ticket it issued. A hotel, rental-car company, cruise line, tour operator, or vacation-package provider may control its own reservation and refund terms.

Credit-card account servicing, interest, credit limits, disputes, fraud alerts, and rewards-card billing should be directed to the financial institution identified on the card or statement.

Hawaiian Airlines Employment and Human Resources

Hawaiian Airlines does not prominently publish the corporate switchboard as a universal public Human Resources number.

Applicants should use the official Hawaiian Airlines careers website to search for airport, inflight, maintenance, technical, customer-service, corporate, and operations positions.

Current and former employees should use authorized internal channels for payroll, benefits, retirement, leave, workplace accommodations, labor relations, schedules, and employment records.

Do not publish an employee identification number, Social Security number, payroll record, medical document, schedule, disciplinary record, or private workplace communication in a public review.

Safety and Emergency Guidance

For an immediate medical, security, fire, or personal-safety emergency, contact airport personnel, local emergency services, or call 911 where available. Do not rely on a corporate-office message or public review during an emergency.

Report unattended baggage, threats, suspicious conduct, or an active security concern to airport police, airline personnel, TSA, or the appropriate local authority.

For urgent travel changes caused by an emergency, contact Hawaiian Airlines Reservations and the original ticket seller. Travel exceptions, refunds, or fee waivers are not automatic and may require documentation.

Privacy Guidance

Alaska Air Group’s privacy notice covers personal information collected through HawaiianAirlines.com, AlaskaAir.com, the companies’ apps, call centers, airport interactions, and related services.

Share confirmation codes, ticket numbers, passport information, payment details, dates of birth, medical information, and loyalty-account data only through verified private channels.

Public reviews should not contain home addresses, telephone numbers, email addresses, travel-document numbers, account credentials, unredacted receipts, employee personal information, or information identifying a child.

Fake Hawaiian Airlines Support and Impersonation Warning

Use HawaiianAirlines.com, AlaskaAir.com, the Alaska Hawaiian app, verified airport counters, or telephone numbers published on official airline pages.

Search advertisements and social-media replies may display unofficial numbers. Be cautious when a supposed agent requests payment by gift card, cryptocurrency, wire transfer, peer-to-peer transfer, or remote access to a computer or telephone.

Do not provide a password, one-time verification code, full payment-card number, bank login, passport image, or loyalty-account credentials in response to an unsolicited call, text, email, or direct message.

U.S. Department of Transportation Complaint Option

Contact Hawaiian Airlines first and give the company an opportunity to investigate. If the matter remains unresolved, a passenger may submit an aviation consumer complaint to the U.S. Department of Transportation.

DOT complaints may involve refunds, disability accommodations, discrimination, baggage, ticketing, oversales, tarmac delays, unfair practices, or other air-travel services under the agency’s authority.

Include the ticket and flight details, a concise description, the airline complaint confirmation, and supporting documents. Filing with DOT does not guarantee reimbursement, compensation, enforcement action, or another specific outcome.

Hawaiian Airlines Reviews and Complaints

No Hawaiian Airlines reviews are currently published on this CorporateOfficeHeadquarters.com page. Therefore, there is not enough page-specific feedback to identify complaint or praise themes, calculate customer sentiment, or characterize company-wide service.

Future reviewers may describe a firsthand experience involving reservations, a delay, cancellation, rebooking, baggage, a refund, accessibility assistance, Atmos Rewards, airport service, an employee interaction, or a corporate escalation.

Useful reviews identify the approximate travel date, route, operating brand, general issue, support channel used, response time, and whether the matter was resolved. Reviews should remain factual and should not identify individual frontline employees unnecessarily.

Hawaiian Airlines Competitors and Related Corporate Office Pages

Hawaiian Airlines competes with airlines serving Hawaiʻi, the continental United States, Asia, Australia, and the South Pacific. Alaska Airlines should be identified as a related brand within Alaska Air Group rather than as an independent competitor.

Related Official Resources

Frequently Asked Questions About Hawaiian Airlines Corporate Office

Where is Hawaiian Airlines headquarters?

Hawaiian Airlines is headquartered at 3375 Koapaka Street, Suite G350, Honolulu, HI 96819.

What is the Hawaiian Airlines corporate phone number?

The corporate switchboard commonly published for the Honolulu headquarters is 1-808-835-3700. It should not be treated as the universal passenger-service number.

What is the Hawaiian Airlines customer-service number?

Hawaiian Airlines Reservations can be reached at 1-800-367-5320, 24 hours a day, seven days a week.

Does Hawaiian Airlines publish corporate-office hours?

General public reception hours for the headquarters are not prominently published. Do not use the employee Logo Store schedule as corporate-office hours.

Does Hawaiian Airlines have a corporate email address?

Hawaiian Airlines does not prominently publish one universal public corporate-office email address. Use the official contact or feedback form.

Who owns Hawaiian Airlines?

Hawaiian Airlines is part of Alaska Air Group, Inc., which acquired Hawaiian Holdings in 2024.

Who is the CEO of Hawaiian Airlines?

Diana Birkett Rakow is president and CEO of Hawaiian Airlines.

Are Alaska Airlines and Hawaiian Airlines the same airline?

They are separate customer-facing brands within Alaska Air Group. Their operations share one FAA operating certificate and one passenger-service system.

Why does my Hawaiian flight have an Alaska flight code?

Following the operating-certificate and system integration, Hawaiian-branded flights use harmonized Alaska carrier codes. The itinerary should identify the flight as operated as Hawaiian Airlines when the Hawaiian brand experience applies.

How do I complain about a Hawaiian Airlines flight?

Resolve active issues with airport staff or Reservations first. For a completed trip, submit the official feedback or concern form with the flight details and requested resolution.

How do I request a refund?

Manage the reservation online or use the applicable refund process. Contact the original travel agency when it issued the ticket.

How do I report delayed or damaged baggage?

Report the issue to the baggage-service office promptly, retain the File ID, and use the official baggage-tracing and claim process.

What happened to HawaiianMiles?

HawaiianMiles transitioned to Atmos Rewards. Former HawaiianMiles accounts became Atmos Rewards accounts.

What number should I call for wheelchair assistance?

Call accessible services at 1-800-503-0101, Hawaiian Reservations at 1-800-367-5320, or dial 711 for relay service.

Can I visit headquarters to resolve a ticket or baggage problem?

The headquarters is not presented as a public ticket, refund, baggage, or walk-in complaint office. Use the appropriate online, telephone, or airport support route.

What is the Hawaiian Airlines Human Resources number?

A universal public Human Resources number is not prominently published. Applicants should use the official careers website, and employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters, ownership, telephone, customer-service, complaint-route, and public-review information for airlines and other major organizations.

This page is structured to distinguish Hawaiian Airlines’ Honolulu corporate office from Reservations, airport teams, baggage services, refund processing, accessibility support, Atmos Rewards, third-party sellers, Alaska Air Group, and government complaint channels.

Disclaimer

CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with Hawaiian Airlines, Hawaiian Airlines, Inc., Hawaiian Holdings, Alaska Airlines, Alaska Air Group, Atmos Rewards, an airport authority, TSA, the U.S. Department of Transportation, or any airline employee or contractor.

Telephone numbers, addresses, executives, routes, schedules, operating disclosures, ticket rules, baggage procedures, refund eligibility, loyalty benefits, and complaint channels can change. Verify important information with the airline or organization responsible for the service.

CorporateOfficeHeadquarters.com cannot change a reservation, rebook a flight, issue a refund, locate baggage, restore an account, add Atmos Rewards points, arrange airport assistance, reimburse expenses, or submit a complaint to Hawaiian Airlines.

Share Your Experience

Have you contacted Hawaiian Airlines corporate office, Reservations, an airport agent, baggage support, accessible services, Atmos Rewards, Alaska Air Group, or the Department of Transportation? Share a firsthand experience involving a booking, delay, cancellation, refund, baggage issue, accessibility request, loyalty account, employee interaction, or corporate escalation.

Helpful reviews identify the approximate travel date, route, operating brand, general problem, support route used, response time, and whether the matter was resolved.

Please do not post confirmation codes, ticket numbers, baggage File IDs, loyalty numbers, travel-credit codes, voucher PINs, passport details, payment information, dates of birth, home addresses, telephone numbers, email addresses, medical records, employee personal information, or screenshots containing private data.

Posting a review on CorporateOfficeHeadquarters.com does not contact Hawaiian Airlines, Alaska Airlines, or Alaska Air Group and does not submit a complaint to the company.

Last Updated: July 15, 2026

Share0
Tweet0
Share0
Previous Article
Next Article

There are no reviews yet. Be the first one to write one.

Corporate Office Headquarters