Morrisons’ Hilmore House head office handles corporate, governance, supplier, business, media, and other company-level matters. Customers who need help with a store purchase, online grocery order, refund, More Card, delivery, product, café, pharmacy, or another retail service should normally begin with Morrisons Customer Services or the appropriate Help Hub section.
Morrisons Customer Services can be reached at 0345 611 6111. This should not be described as a dedicated corporate-headquarters switchboard. Morrisons does not currently publish one universal set of head-office and Customer Services hours, so customers should check the official Help Hub for the latest contact options.
Morrisons Head Office Contact Information
- Legal company name: Wm Morrison Supermarkets Limited
- Trading name: Morrisons
- Head office: Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL, United Kingdom
- Customer Services: 0345 611 6111
- Customer Help Hub: Morrisons Help Hub
- Retail website: Morrisons.com
- Corporate website: Morrisons Corporate
- Careers: Morrisons Jobs
Hilmore House is not a supermarket, online-order collection point, product-return counter, pharmacy, or destination for perishable, damaged, or recalled goods.
Best Morrisons Contact by Issue
- Store purchase or service complaint: Contact the store manager or use the in-store Help Hub.
- Online grocery order: Use the online-shopping Help Hub and account associated with the order.
- Missing, damaged, or substituted item: Report it through the online order and refund process.
- Delayed refund: Use the online refunds section or contact Customer Services.
- More Card issue: Use the More Card Help Hub and More account.
- Product-quality concern: Keep the product and packaging and contact the store or Customer Services.
- Food-safety or allergen concern: Stop consuming the product and contact Morrisons promptly.
- Pharmacy question: Contact the Morrisons Pharmacy involved.
- Amazon, Deliveroo, Uber Eats, or Just Eat order: Contact the platform that accepted the order or payment.
- Morrisons Daily complaint: Identify whether the location is operated by Morrisons or a partner.
- Supplier enquiry: Use Morrisons’ corporate supplier resources.
- Employment application: Use the Morrisons careers website.
- Corporate or business matter: Write to Hilmore House or use the corporate website.
How to Submit a Morrisons Complaint
- Identify the store, order, platform, product, or service involved.
- Collect the receipt, order confirmation, packaging, and relevant photographs.
- Contact the responsible store when the issue can be handled locally.
- Use the Morrisons Help Hub to select the correct support category.
- Call Customer Services when telephone assistance is needed.
- Describe the issue factually and in chronological order.
- State the resolution being requested.
- Ask for a case or reference number when one is available.
- Keep copies of forms, chats, emails, receipts, and refund confirmations.
- Escalate to the head office only after the responsible service team has had a reasonable opportunity to respond.
Posting a public review does not submit a complaint to Morrisons or create a Customer Services case.
Information to Have Before Contacting Morrisons
- Store name and location
- Date and approximate time
- Receipt or order information
- Product name, size, and barcode
- Use-by or best-before date
- Batch or production code
- Delivery or collection slot
- Payment method
- More Card details, supplied only through a secure private channel
- Photographs of the product, packaging, or damage
- Existing case number
- The requested resolution
Do not publish receipts, order numbers, More Card details, addresses, payment information, or private correspondence in a review.
Morrisons In-Store Complaints
Store management is generally the first contact for concerns involving:
- Checkout service
- Self-service tills
- Shelf or checkout pricing
- Product availability
- Store cleanliness
- Accessibility
- Café service
- Market Street counters
- Click & Collect
- Lost property
- Car parking
- Employee conduct
Record the store, date, approximate time, department, and receipt information. Avoid identifying individual employees publicly when the store can investigate the matter privately.
Morrisons Online Shopping Support
- Online-shopping Help Hub: Online shopping help
- Order help: Manage an online order
- Payment help: Online payment support
- Refund help: Online refunds
Keep the order confirmation, final receipt, delivery message, substitutions list, and photographs of damaged or unsuitable products.
Missing, Damaged, or Substituted Items
Report an online-order problem promptly through the account or Help Hub.
Before contacting support:
- Check the final receipt rather than only the original order.
- Review the substitutions and unavailable-items list.
- Confirm whether the item was charged.
- Check all bags and delivery containers.
- Photograph damaged or unsuitable products.
- Preserve packaging and date codes.
Do not consume a product that appears spoiled, contaminated, incorrectly sealed, or unsafe.
Morrisons Refunds
Morrisons provides separate guidance for requesting an online refund and for following up when a returned item has not been refunded.
Keep:
- Order number
- Receipt
- Refund request confirmation
- Item and quantity information
- Amount expected
- Original payment method
- Date the refund was approved
A processed card refund may take additional time to appear because the customer’s bank or payment provider controls final posting to the account.
Cancelled Orders and Payment Authorisations
A cancelled order, pending card authorisation, completed payment, and issued refund are different payment events.
When money appears unavailable after a cancellation:
- Check whether the transaction is pending or completed.
- Confirm whether Morrisons cancelled the order.
- Ask whether a refund was issued or an authorisation was released.
- Keep the cancellation confirmation.
- Contact the bank after Morrisons confirms its action.
Do not publish bank statements or card details in a review.
Morrisons More Card Support
- More Card Help Hub: Morrisons More help
- More account: Manage a More account
The More Card Help Hub covers:
- Account access
- Physical and digital cards
- Points
- Fivers
- Personalised offers
- The More app and website
- Partner offers
- More clubs
Do not post a More Card number, account email, password, barcode, voucher code, or points balance publicly.
Product-Quality and Food-Safety Concerns
Stop consuming a product that appears contaminated, spoiled, incorrectly labelled, unusually discoloured, or otherwise unsafe.
- Preserve the product and packaging securely.
- Record the use-by or best-before date.
- Record the batch or production code.
- Photograph the product and packaging.
- Keep the receipt or transaction record.
- Contact Morrisons promptly.
- Follow instructions concerning refrigeration, return, or disposal.
Do not mail food to Hilmore House without specific written instructions.
Allergic Reactions and Medical Concerns
Call 999 or obtain emergency medical care for a severe allergic reaction, breathing difficulty, loss of consciousness, or another potentially life-threatening condition.
Morrisons Customer Services cannot diagnose an illness or confirm what caused a reaction. Keep the product label and packaging for the treating medical professional and any later product report.
Do not publish diagnoses, detailed symptoms, prescriptions, medical records, or photographs identifying a patient in a review.
Morrisons Product Recalls
Customers should follow the instructions in the specific Morrisons or Food Standards Agency recall notice.
A recall notice may identify:
- The affected product
- Package size
- Batch code
- Best-before or use-by date
- The reason for the recall
- The health or safety risk
- Return and refund instructions
- Food Standards Agency alerts: Check current food alerts
- Morrisons Customer Services: 0345 611 6111
Do not consume a recalled product or mail it to the corporate office.
Morrisons Partner Delivery Services
Morrisons products can also be ordered through partner services, including:
- Amazon
- Deliveroo
- Uber Eats
- Just Eat
- Partner-shopping information: More ways to shop
The platform that accepted the order or payment may control:
- Driver assignment
- Delivery tracking
- Platform fees
- Refund processing
- Account access
- Promotional credits
Identify the merchant and platform shown on the receipt before contacting Morrisons head office.
Morrisons Daily Stores
Morrisons Daily locations may be operated through convenience, franchise, wholesale, or other partner arrangements.
For a Morrisons Daily complaint:
- Record the exact store address.
- Check the legal business name on the receipt.
- Contact the store manager first.
- Keep the receipt and product packaging.
- Use the Help Hub if additional Morrisons assistance is required.
The Morrisons brand does not necessarily mean that every employment, property, payment, or operational decision is made directly by Hilmore House.
Morrisons Pharmacy Complaints
- Pharmacy Help Hub: Morrisons Pharmacy help
Contact the pharmacy involved for:
- Prescription collection
- Pharmacy opening hours
- Vaccination services
- Medicine availability
- Pharmacy-service complaints
Do not publish prescription details, NHS numbers, medication information, dates of birth, or pharmacist names in a review.
Morrisons Careers
- Careers website: Search Morrisons jobs
Morrisons recruits for supermarket, convenience, manufacturing, logistics, and head-office roles through its careers site.
Be cautious of recruitment messages requesting gift cards, cryptocurrency, banking credentials, or payment for equipment. Verify the vacancy through the official careers website.
Morrisons Supplier Enquiries
- Supplier information: Morrisons supplier resources
- Corporate website: Morrisons Corporate
Suppliers should use the applicable procurement, supplier, or Groceries Supply Code of Practice contact rather than retail Customer Services.
Verify unexpected purchase orders, banking changes, invoice instructions, and account requests through established corporate channels.
Morrisons Corporate Structure and Leadership
- Legal entity: Wm Morrison Supermarkets Limited
- Ownership: Privately owned following the Clayton, Dubilier & Rice acquisition
- Chief Executive Officer: Rami Baitiéh
- Chief Financial Officer: Joanna Goff
- Company Secretary: Jonathan Burke
- Head office: Bradford, West Yorkshire
Morrisons should no longer be described as a publicly traded PLC. Leadership roles and ownership arrangements can change, so verify current information through the official corporate website.
Morrisons Operations
Morrisons’ current careers information describes a business with:
- More than 90,000 colleagues
- Nearly 500 supermarkets
- Approximately 1,600 Morrisons Daily convenience stores
- Manufacturing operations through Myton Food Group
- Seven logistics sites
- Approximately 11 million weekly customers
Store counts, colleague numbers, partnerships, and business structures can change.
When to Contact Morrisons Head Office
Hilmore House may be appropriate for:
- Corporate and governance correspondence
- Company-level business enquiries
- Supplier or wholesale matters
- Media and public-affairs correspondence
- Formal escalation after the correct customer-service process has been used
- Legal notices delivered through the proper process
Head office is generally not the fastest route for:
- An immediate store refund
- A missing grocery delivery
- A More Card points problem
- A pharmacy enquiry
- A partner-platform delivery
- A local store’s opening hours
- An urgent food-safety report
How to Escalate an Unresolved Morrisons Complaint
- Contact the store, order team, or partner responsible for the transaction.
- Use the correct Help Hub category.
- Request a case or reference number.
- Provide supporting information privately.
- State the requested outcome clearly.
- Allow a reasonable response period.
- Follow up through the same case.
- Send a concise written escalation to Hilmore House if the issue remains unresolved.
- Consider the appropriate consumer, food-safety, pharmacy, privacy, or regulatory route when relevant.
The appropriate external organisation depends on whether the issue concerns a retail purchase, food safety, pharmacy service, personal data, employment, or another regulated matter.
Morrisons Scam and Impersonation Warnings
- Use Morrisons.com and Morrisons’ official corporate and careers websites.
- Do not trust caller identification alone.
- Do not share passwords, PINs, or verification codes.
- Do not provide a More Card barcode to an unexpected caller.
- Do not pay a supposed refund, prize fee, or recruitment fee using gift cards or cryptocurrency.
- Do not allow an unknown person to control a computer or mobile device remotely.
- Verify supplier banking changes through an established contact.
- Contact the card issuer directly about an unauthorised completed transaction.
Protect Your Personal Information
Do not include the following information in a public review:
- Online order number
- Complete receipt
- More Card number or barcode
- Home or delivery address
- Private telephone number or email address
- Payment-card or bank information
- Account password or verification code
- Prescription or medical information
- Photographs identifying children
- Supplier pricing or banking documents
- Names or private information of individual employees or delivery drivers
Morrisons Head Office Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays no reviews for Morrisons. There are therefore no review dates, supported complaint themes, uploaded customer photographs, Morrisons replies, or COH responses to summarize.
Future review summaries should include only experiences visibly published on this page. A small number of individual reviews should not be presented as proof of company-wide customer sentiment.
Related Corporate Office Pages
Share Your Morrisons Experience
Have you contacted a Morrisons supermarket, Customer Services, online shopping support, the More Card team, a pharmacy, a partner delivery platform, or Hilmore House? Leave a factual review below describing the service involved, contact route used, approximate response time, and whether the administrative issue was resolved.
Comments and photographs are moderated. Do not post order numbers, receipts, More Card details, addresses, payment information, passwords, prescriptions, medical information, photographs identifying children, or names of individual employees.
Posting on CorporateOfficeHeadquarters.com does not contact Morrisons. It does not cancel an order, request a refund, report an unsafe product, restore More points, contact a store, submit a complaint, or protect a return, food-safety, contractual, regulatory, or legal deadline.
Last Updated: July 14, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with Wm Morrison Supermarkets Limited, any Morrisons supermarket, Morrisons Daily operator, Morrisons Pharmacy, Myton Food Group, Amazon, Deliveroo, Uber Eats, Just Eat, or another Morrisons business partner.
Corporate addresses, telephone numbers, support hours, store networks, leadership roles, refund procedures, loyalty programmes, partnerships, and complaint channels can change. Verify current information through Morrisons’ official websites and the business responsible for the transaction.
This website cannot access an order, issue a refund, restore loyalty points, contact a store, investigate a product, change an account, or submit a complaint to Morrisons.