Reach Out To Kaiser Permanente Corporate Office – Complaints 

Kaiser Permanente, To The CEO of Kaiser Permanente, I have been humiliated and mistreated by the pharmacy staff at Kaiser Premiere, Colorado Springs, for the last time. The manager, Ryan, has been unable to take care of the needs of more than a dozen Kaiser customers that I know of over the last five years. I have filed numerous complaints, including receiving the wrong medication, receiving the wrong quantity, being provided warm medication that is supposed to be kept cold, and not having medication ready for pick up when promised. Ryan also allows staff like Creed to be rude on a regular basis with apologies or promises it will no longer happen. In fact, Creed made a completely inappropriate comment to me about the number of meds I take. He said, “No wonder you are sick with all this medicine you’re taking”. I filed a complaint with the office and Kaiser customer service, so Creed and Ryan have continued to be rude and disrespectful to me and others. Most recently, a few weeks ago on a Friday night (January 24th), Ryan, the pharmacy manager, had a line going all the way to the lobby, and only one person waiting on customers–Creed. Instead of jumping in to help, Ryan closed all the merchandise doors and helped a customer who skipped to the front of the line. I had waited in line for 20+ minutes when another clerk started helping customers. Unfortunately, I was called to Creed’s window, and once again, he treated me horribly from the start. He started by stating that my medication wasn’t ready. I told him I called the refills in the night before, but the new meds were sent in by my doctor that day. He told me that they had until Monday to fill the prescriptions and tried to call the next person. I told him to wait a minute and that I needed them before I went out of town. He repeated that they wouldn’t fill them that night and the next customer again. Meanwhile, the extremely sweet lady with blond hair had waited on and was getting several customer’s meds filled while they waited. Creed said (which I wrote down), “If you want your meds, you can go north or go south, but you’re not getting them filled here!” I told him I couldn’t since I just had bloodwork done down the hall and I felt dizzy. He responded by saying, “I don’t believe that happened”. Then, he added, “You don’t have a choice about which pharmacy you go to; we’re not filling this prescription tonight or ever at this location”, and he said again, “You can go north or go south, but you’re not staying here!” Ryan yelled my name so the entire waiting area could hear, and he said, “I’m not doing this with you. I’m calling security.” I responded by saying, “Good, I’ll go with you!” I told the security guard what happened, and he told me, “Sorry for the trouble, Mam.” At that point, I thanked the security guard and left. I drove 25 minutes to the Briargate pharmacy and asked if she could fill my meds, and she did so on the spot! Today, Ryan told the customer service rep that security had to escort me out that night! What a liar!

I have filed two complaints and tried repeatedly to get ahold of someone at the corporate offices, but to no avail. So, I am posting this review instead! My wonderful doctors are at Kaiser Premier, but that pharmacy refuses to fill my prescriptions. That is just wrong!!!

Kaiser Permanente, Difficulty Accessing Needed Medical Test. I am extremely frustrated with Kaiser Permanente’s policy requiring a companion for certain medical tests. I need a test to check for cancer, but since I don’t have anyone to accompany me, I’m unable to get it done. I have reached out to social workers, volunteer organizations, and medical services, but none have been able to help. Despite calling multiple numbers in Seattle, I haven’t made any progress. As members, we should have direct access to corporate headquarters to address the policies that impact our healthcare.

I have been trying to work for Kaiser Permanente since 1999. I do admit I stopped when my Mom took ill. Now I was offered a job, but it was in San Francisco. I couldn’t take it at the time, due to the fact my Father had taken ill. I know the first time the person in charge of hiring was Ms. Lawson. She was married to my Friend’s husband and she let it be known she wasn’t going to hire me. the rest, I have been trying since 2015.

I was told no charge for light therapy then suddenly they made a mistake and wanted to charge but waited to let me know this after I owed for 9 visits. So, I then owed $450.00 I went for almost two years being told at the window and office no charge then suddenly they did this. I understand they want to start charging me but tell me, so I have the decision to stop going. If I went 3 times a week, I would have to pay them $7020.00 a year. It would be cheaper to take a pill or do light therapy at home. They say I can use one of their light machines at home for free I don’t know If they may change their minds and charge me. I don’t know If I can trust what they say to me. They say in my claim they made a mistake but making me pay the $450.00 is like them saying I owe for two years which would be $14000.00. all I ask is to not charge me up until you let me know you made the mistake. at that time, I stop going to therapy…….I’m retired on a fixed income don’t charge me for your mistake. Is anyone listening? I didn’t make the mistake and they admit they did in my dispute claim in Gwinnett Georgia.

I can’t see a specialist for over a month or call my primary physician?!! I have a complex health problem and am not able to find anyone in the network aside from urgent care or ER! Kaiser has been only offering rudimentary care that might be great for screenings but not for me. I have terrible pain and comorbid conditions that need a specialist and carefully applied knowledge and experience. I can’t explain it over and over to nurses and non-specialists. It’s hard to state and they don’t understand. I paid for medical care I’m not getting to use it. I am losing mobility!