The Container Store Corporate Office: Headquarters & Phone

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Eric Strand

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The Container Store corporate office is located at 500 Freeport Parkway, Suite 100, Coppell, TX 75019. The Container Store headquarters can assist with corporate inquiries, while its Customer Solutions team handles orders, returns, products, Custom Spaces projects, gift cards, store concerns, and other customer service matters.

Quick Answer
The Container Store headquarters address: 500 Freeport Parkway, Suite 100, Coppell, TX 75019
Corporate office phone: 1-972-538-6000
Customer service: 1-888-266-8246
Customer service email: contain@containerstore.com
Parent company: Neighborhood Intelligence, Inc.
Parent company stock symbol: Nasdaq: NXH

How to Contact The Container Store Corporate Office

Important 2026 ownership update: The Container Store completed its financial restructuring and emerged from Chapter 11 in January 2025. On July 8, 2026, it was acquired by the company subsequently renamed Neighborhood Intelligence, Inc. The Bed Bath & Beyond retail brand is therefore part of the same parent-company portfolio and should no longer be described as an independent Container Store competitor. The parent company has also announced a transition of many locations to a combined The Container Store + Bed Bath & Beyond format.

The Container Store corporate office headquarters in Coppell Texas

Where Is The Container Store Headquarters?

The Container Store headquarters is at 500 Freeport Parkway, Coppell, TX 75019. Some current company documents specify Suite 100 at this address.

The Coppell corporate campus supports the company’s administrative and business operations. The company also operates a distribution center at the Freeport Parkway location.

For corporate correspondence, address mail to the appropriate department whenever possible. Customers needing help with an order, return, product, store visit, or Custom Spaces project will generally receive faster assistance through Customer Solutions rather than by mailing the corporate office.

Which Container Store Contact Should You Use?

  • Orders, returns, deliveries, products, or website problems: Call Customer Solutions at 1-888-266-8246 or use the official online contact form.
  • Order status: Use the company’s order lookup page.
  • Store-specific complaint: Contact the store manager first. Use the store locator to find the location’s information.
  • Custom Spaces project: Contact your project designer or Customer Solutions. Installation and measuring assistance is available at 1-888-202-7622.
  • Return-policy questions: Review the company’s returns information before contacting support.
  • Gift cards: Visit the official gift card FAQ or contact Customer Solutions.
  • Employment: Search the company’s career opportunities.
  • Corporate or administrative inquiry: Call the Coppell headquarters at 1-972-538-6000.

For additional assistance with orders, returns, Custom Spaces projects, and complaints, see The Container Store customer service information on CustomerServiceNumbers.com.

How to Submit a Complaint to The Container Store

For the best chance of reaching the appropriate department, customers can follow these steps:

  1. Gather the relevant information. Have the order number, store location, purchase date, receipt, delivery information, and a brief description of the problem available.
  2. Contact the store first when appropriate. A store manager may be able to resolve an in-store purchase, employee-service, pickup, or local installation concern.
  3. Contact Customer Solutions. Call 1-888-266-8246, email contain@containerstore.com, or use the company’s online form.
  4. Ask for escalation if the issue remains unresolved. Request that the matter be reviewed by a supervisor or the department responsible for the order, delivery, installation, or store.
  5. Keep a record. Save confirmation numbers, emails, receipts, photographs, and the dates of previous conversations.
Privacy reminder: Do not post an order number, payment information, home address, email address, phone number, or other private information in the public comment section below.

The Container Store Ownership and Restructuring

The Container Store was founded in Dallas, Texas, in 1978 and grew into a specialty retailer focused on storage, organization, and custom closet systems.

The company entered a court-supervised Chapter 11 restructuring process in December 2024. It completed that restructuring and emerged as a privately held business in January 2025 after reducing its debt and strengthening its financial position.

In July 2026, the company was acquired by Bed Bath & Beyond, Inc. That parent company changed its corporate name to Neighborhood Intelligence, Inc. in August 2026 and began trading under the Nasdaq symbol NXH.

The Container Store continues to operate as a retail brand. Its parent has announced a broader store transformation involving The Container Store, Bed Bath & Beyond, Custom Spaces, and related home-product categories.

About The Container Store

The Container Store specializes in home and office organization. Its merchandise includes storage containers, shelving, kitchen and pantry organizers, bathroom storage, office products, travel accessories, garage organization, and custom closet systems.

A major part of the company’s business is Custom Spaces, which provides designed storage systems for closets, garages, pantries, offices, living areas, and other spaces. Customers may work with a designer and arrange measuring, delivery, and installation services.

The company’s focused product selection differentiates it from general merchandise retailers. However, it competes with specialty organization businesses, home-furnishing chains, online retailers, home-improvement companies, and large mass-market stores.

The Container Store Reviews and Complaints

At the time of this update, no reader reviews were displayed on this CorporateOfficeHeadquarters.com page. Therefore, there is not yet enough visible feedback here to identify a reliable complaint pattern or calculate a meaningful reader rating.

Customers are encouraged to leave factual comments about experiences involving:

  • Online orders and shipping
  • Returns and refunds
  • Store employees and management
  • Custom Spaces design or installation
  • Product availability and quality
  • Gift cards and loyalty accounts
  • Responses from customer service

When submitting a review, include the general location and type of issue, but leave out private account and payment information.

Related Corporate Offices and Competitors

Bed Bath & Beyond is now connected to The Container Store through their parent company rather than being an independent competitor. Readers researching the company’s related retail operations may also find these pages helpful:

The Container Store competes with or operates alongside retailers offering home organization, storage, décor, shelving, and furnishings, including:

Frequently Asked Questions

What is The Container Store corporate office address?

The Container Store corporate office address is 500 Freeport Parkway, Suite 100, Coppell, TX 75019. The address is also commonly shown without the suite number as 500 Freeport Parkway, Coppell, TX 75019.

What is The Container Store headquarters phone number?

The Container Store headquarters phone number is 1-972-538-6000.

What is The Container Store customer service number?

Call Customer Solutions at 1-888-266-8246 for assistance with orders, products, returns, deliveries, store concerns, and other customer service matters.

What is The Container Store customer service email?

The Container Store customer service email listed in current company documents is contain@containerstore.com. Customers may also use the company’s online contact form.

Who owns The Container Store?

The Container Store is owned by Neighborhood Intelligence, Inc., formerly known as Bed Bath & Beyond, Inc. The acquisition was completed on July 8, 2026.

Is The Container Store still in bankruptcy?

No. The Container Store completed its Chapter 11 restructuring and emerged from bankruptcy in January 2025.

Is The Container Store publicly traded?

The Container Store is not separately publicly traded. Its parent company, Neighborhood Intelligence, Inc., trades on Nasdaq under the symbol NXH.

Are Bed Bath & Beyond and The Container Store competitors?

They should no longer be described as independent competitors. The Container Store and the Bed Bath & Beyond consumer brand are now part of the same parent-company portfolio.

How do I complain about a Container Store location?

Begin with the store manager when the problem involves a specific location. If the issue is not resolved, call Customer Solutions at 1-888-266-8246 or submit the online contact form and request escalation.

Is The Container Store still open?

Yes. The Container Store continues operating, although individual store openings, closures, relocations, and conversions can occur. Check the official store locator before visiting.

What are The Container Store customer service hours?

The detailed section of the company’s contact page currently lists Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time and Saturday through Sunday from 9:00 a.m. to 7:00 p.m. Central Time. Because posted hours may change, confirm them on the official contact page before calling.

Official Container Store Resources

Why Trust Corporate Office Headquarters?

CorporateOfficeHeadquarters.com provides corporate addresses, telephone numbers, customer service information, and a public forum for consumer feedback. This page was reviewed against current company contact information, official corporate announcements, and regulatory filings. Contact details can change, so readers should confirm time-sensitive information through the official links above.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with The Container Store, Neighborhood Intelligence, Inc., Bed Bath & Beyond, or their subsidiaries. This page is provided for informational and consumer-feedback purposes.

Page Update Note

This page was updated on August 27, 2026, to verify The Container Store headquarters address and telephone numbers, add current customer service resources, explain the company’s completed financial restructuring, and reflect its acquisition and new parent-company ownership.

Share Your Container Store Experience

Have you contacted The Container Store corporate office or Customer Solutions? Share your experience below, including whether the company addressed your concern. Please do not include private order, payment, account, or contact information.

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