Lancôme Corporate Office: Address & Customer Service

Customers searching for the Lancôme corporate office or customer service may encounter several different phone numbers and addresses. The correct contact depends on whether the concern involves a Lancôme.com order, a product question, a retailer purchase, or a corporate matter.

Lancôme is part of L’Oréal’s luxury beauty business. Its U.S. parent-company headquarters is in New York City, while Lancôme publishes separate customer care, product-support, and French contact information.

Lancôme Corporate Office and Headquarters Information

Lancôme does not publish a separate U.S. brand headquarters address. For U.S. corporate matters, the appropriate listed address is the headquarters of its parent company, L’Oréal USA.

• Parent company: L’Oréal
• L’Oréal USA headquarters: 10 Hudson Yards, New York, NY 10001
• L’Oréal USA corporate phone: 1-212-818-1500
• Lancôme France manufacturer address: 14 rue Royale, 75008 Paris, France
• Lancôme France order customer service: +33 1 84 94 07 09
• Lancôme France product and consumer service: +33 9 69 36 33 88

Lancôme Customer Service Phone, Email, and Hours

Lancôme.com Orders, Returns, and Refunds

For an order placed directly through Lancôme’s U.S. website, call 1-800-526-2663. Lancôme publishes customer care hours of Monday through Friday, 10 a.m. to 7 p.m. Eastern time.

Customers can also email shop@support.lancome.com or use the Lancôme customer service form. The form accepts order numbers and allows customers to select the subject of their inquiry.

For a detailed guide covering orders, returns, refunds, damaged products, rewards, and auto-replenishment, see Lancôme customer service information on CustomerServiceNumbers.com.

General Product and Consumer Questions

L’Oréal USA lists 1-866-873-6645 for general Lancôme consumer inquiries. This route may be more appropriate for questions about product quality, ingredients, packaging, product performance, discontinued items, or a concern that is not tied to a Lancôme.com order.

Purchases From Sephora, Ulta, Macy’s, or Another Retailer

If a Lancôme product was purchased from a department store, beauty retailer, marketplace, or another authorized seller, contact that retailer first for an order cancellation, return, exchange, missing shipment, or refund. Retailer return policies can differ from Lancôme.com policies.

Customers can still contact Lancôme’s consumer inquiry line when the concern involves the product itself rather than the retailer’s transaction.

My Lancôme Rewards and Auto-Replenishment

Questions about rewards points, membership benefits, recurring shipments, or auto-replenishment should be directed to 1-800-526-2663 or submitted through the official contact form. Include the email address associated with the account when contacting support privately.

Corporate Matters

The 1-212-818-1500 number is L’Oréal USA’s corporate switchboard. It is not the primary line for checking orders, processing returns, or resolving routine product questions.

What To Gather Before Contacting Lancôme

• The order number, when the purchase was made through Lancôme.com
• The product name, shade, size, and quantity
• The purchase date and name of the retailer
• The receipt, order confirmation, or other proof of purchase
• The product lot or batch code and UPC when relevant
• Photographs of damaged packaging, an incorrect product, or a shipping problem
• Previous case numbers and the dates of earlier contacts
• The resolution requested, such as a replacement, refund, account correction, or explanation

How To Escalate a Lancôme Complaint

1. Choose the correct support route. Contact Lancôme.com customer care for direct online orders, the selling retailer for retailer transactions, or the consumer inquiry line for product concerns.
2. Request a case number. Record the representative’s name, contact date, and any resolution or follow-up date provided.
3. Follow up in writing. Use the customer service form or email so there is a written record of the complaint and requested resolution.
4. Ask for escalation. If the first representative cannot resolve the concern, request review by a supervisor or the appropriate product, order, or rewards department.
5. Use the corporate route selectively. For an unresolved corporate or systemic matter, contact L’Oréal USA at 1-212-818-1500. Routine order tracking should remain with Lancôme customer care.
6. Contact the payment provider when appropriate. For an unresolved duplicate or unauthorized charge, follow the dispute procedure provided by the card issuer after attempting to resolve the matter with the merchant.

Lancôme Reviews and Complaints

Visible comments on CorporateOfficeHeadquarters.com include concerns about a promised refund that was reportedly not received, difficulty reaching a customer service supervisor, long waiting times, discontinued products, promotional or free-gift requests, and dissatisfaction with a celebrity endorsement.

These comments are individual user-submitted accounts from 2022 through 2024. They do not provide enough information to establish a companywide rating or service trend.

Customers submitting a review can make it more useful by identifying whether the purchase came from Lancôme.com or another retailer, the type of product or order involved, the support route used, and whether the company ultimately provided a resolution.

About Lancôme and L’Oréal

Lancôme was founded in France by Armand Petitjean in 1935. The brand produces luxury skincare, makeup, and fragrances and is now part of L’Oréal’s Luxe Division.

L’Oréal manages a portfolio of beauty brands across luxury, consumer products, professional products, and dermatological beauty. More information about the parent company is available on the L’Oréal corporate office page.

Lancôme Competitors and Related Beauty Companies

Lancôme competes in luxury skincare, makeup, and fragrance with brands including Estée Lauder, Clinique, and Chanel. Lancôme products are also sold through beauty retailers such as Sephora.

Lancôme Corporate Office FAQs

Where is Lancôme’s U.S. corporate office?

Lancôme is owned by L’Oréal. L’Oréal USA’s headquarters is at 10 Hudson Yards, New York, NY 10001.

What is the Lancôme customer service number?

For Lancôme.com orders, returns, and account assistance, call 1-800-526-2663. For general product and consumer inquiries, L’Oréal USA lists 1-866-873-6645.

What are Lancôme’s customer service hours?

Lancôme publishes phone hours of Monday through Friday, 10 a.m. to 7 p.m. Eastern time for its website customer care line.

What is the Lancôme customer service email?

Lancôme’s published customer service email is shop@support.lancome.com. Customers can also use the official online contact form.

What is the L’Oréal USA corporate phone number?

The L’Oréal USA corporate switchboard is 1-212-818-1500.

Who owns Lancôme?

Lancôme is part of L’Oréal and operates within the company’s luxury beauty division.

How do I complain about a Lancôme product?

Call the general consumer inquiry line at 1-866-873-6645 or submit the official contact form. Have the product name, purchase information, lot code, photographs, and receipt available.

How do I request a Lancôme return or refund?

For a Lancôme.com purchase, contact 1-800-526-2663 or review the official return instructions. For a product purchased from another retailer, begin with that retailer’s return department.

What is Lancôme’s address in France?

Lancôme currently publishes its manufacturer address as 14 rue Royale, 75008 Paris, France.

Official Lancôme Resources

• Lancôme USA website
• Lancôme customer service form
• Lancôme order status
• Shipping and return information
• Lancôme customer service FAQs
• L’Oréal USA consumer inquiries
• Lancôme France customer service

Why Trust Corporate Office Headquarters?

CorporateOfficeHeadquarters.com compares company contact information with current official brand and parent-company sources. We also distinguish corporate switchboards, website-order support, consumer product lines, and retailer contacts so visitors can select the route that matches their concern.

Page Update Note

This page was updated on August 27, 2026. The U.S. and French addresses, corporate phone, customer care numbers, email, published hours, ownership information, official resources, and visible COH review themes were reviewed and updated.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Lancôme, L’Oréal, or any Lancôme retailer. This page is provided for informational purposes and as a public forum for customer reviews, complaints, and feedback. Contact information and support hours can change.

Share Your Lancôme Experience

Have you contacted Lancôme about an order, return, refund, damaged product, rewards account, discontinued item, or another concern? Share the type of purchase, the contact method used, and whether Lancôme or the retailer provided a resolution. Do not include private account, payment, contact, or medical information in your review.