Hickory Tavern Corporate Office, Guest Support & Complaints

Hickory Tavern is a regional sports bar and casual-dining brand owned by Artistry Restaurants. Guests commonly look for the Hickory Tavern corporate office after a restaurant-service problem, incorrect charge, order issue, cleanliness concern, gift-card question, catering problem, or complaint that was not resolved at the location involved.

Quick Answer: Hickory Tavern lists a brand office at 13900 Conlan Circle, Suite 240, Charlotte, NC 28277. The published telephone and accessibility-assistance number is 1-704-752-9600. Restaurant-specific complaints should normally begin with the manager of the location involved, followed by Hickory Tavern’s guest-feedback route if unresolved.
On This Page

  • Corporate office and brand contact information
  • Restaurant complaint escalation
  • Orders, charges, and guest feedback
  • Gift cards, catering, and rewards
  • Artistry Restaurants ownership
  • Frequently asked questions
Food-safety note: For suspected foodborne illness or a serious sanitation issue, contact the restaurant promptly and consider notifying the appropriate local health department. Seek medical care for urgent symptoms.

Hickory Tavern Corporate Office and Headquarters Information

Contact-routing note: Complaints involving food, service, an order, a charge, cleanliness, or an employee should normally begin with the manager of the restaurant involved. The Hickory Tavern contact form asks guests to identify the relevant location, which can help route the complaint correctly.

Hickory Tavern corporate office headquarters and contact information

Hickory Tavern corporate office, phone number, guest feedback, and complaint information.

How to Submit a Hickory Tavern Complaint

  1. Contact the restaurant: Speak with the manager when the concern involves a specific meal, order, employee, charge, or visit.
  2. Document the experience: Keep the receipt, restaurant location, date, time, order number, and a concise description of what happened.
  3. Use the guest contact form: Submit unresolved restaurant concerns through the official Hickory Tavern contact page and select the relevant location and topic.
  4. Follow up with the brand: Call 1-704-752-9600 or email GuestFeedback@thehickorytavern.com when appropriate.
  5. Contact the parent company when necessary: Questions involving corporate ownership or an unresolved company-level matter may be submitted through the Artistry Restaurants contact form.

For suspected foodborne illness or a serious sanitation concern, also contact the appropriate city or county health department. Disputed or unfamiliar payment-card charges should be reported promptly to the restaurant and the card issuer.

Information to Include With Your Complaint

  • The Hickory Tavern location, city, and state
  • The date and approximate time of the visit or order
  • The receipt or online order number
  • The menu items or services involved
  • A factual description of the problem
  • The name or position of anyone already contacted
  • Photos of the food, packaging, receipt, or condition, when relevant
  • The resolution requested, such as a correction, refund, replacement, or management follow-up

Reasons Guests May Contact Hickory Tavern

  • Food quality, preparation, temperature, or missing-item concerns
  • Restaurant service or management response complaints
  • Incorrect, duplicate, or disputed charges
  • Online ordering, pickup, or delivery problems
  • Cleanliness, sanitation, or food-safety concerns
  • Accessibility assistance
  • Gift card, rewards, or Fan Club questions
  • Catering and event inquiries
  • Employment and career questions

Hickory Tavern Locations and Restaurant Services

Founded in 1997, Hickory Tavern operates sports bars and casual dining restaurants in North Carolina and South Carolina. At the time of this update, the official restaurant directory lists 16 active locations across the two states.

Offerings can vary by restaurant but may include dine-in service, online ordering, sports viewing, burgers, wings, sandwiches, entrées, beer, cocktails, catering, private events, gift cards, and customer rewards. Guests should consult the individual location page for its current address, phone number, operating hours, ordering options, menu, and events.

Hickory Tavern Ownership and Company Information

Hickory Tavern began serving the Carolinas in 1997 and developed as a regional neighborhood sports-bar and restaurant brand. Artistry Restaurants later acquired Hickory Tavern and now identifies the company as one of the restaurant brands in its portfolio.

The listed Hickory Tavern brand office is in Charlotte, North Carolina. Artistry Restaurants lists its company office in Winter Park, Florida. Restaurant-level complaints should still begin with the Hickory Tavern location or the brand’s official guest-feedback form.

Hickory Tavern Competitors and Related Corporate Office Pages

Hickory Tavern competes with regional and national sports bars, neighborhood pubs, and casual dining restaurants. Related corporate office pages include Beef O’Brady’s, BJ’s Restaurant & Brewhouse, Yard House, and Twin Peaks.

Hickory Tavern Reviews and Complaints

At the time of this update, the CorporateOfficeHeadquarters.com page displays two written Hickory Tavern reviews, dated December 13, 2022 and May 21, 2025. The reviews describe individual experiences involving the delayed return of a payment card and concerns about staff professionalism at the Pinehurst restaurant.

Two reviews are not enough to establish company-wide customer sentiment. Experiences can also differ by restaurant, management team, visit date, and service conditions. Readers should treat each review as an individual account rather than a conclusion about every Hickory Tavern location.

Privacy and moderation warning: Do not post a complete payment-card number, security code, bank information, home address, personal phone number, private email address, password, medical information, or other sensitive data in a public review. Avoid publishing unnecessary private information about employees. Reviews may be edited or moderated for privacy, relevance, unsupported accusations, threats, or abusive content.

Frequently Asked Questions

Where is the Hickory Tavern corporate office?

The listed Hickory Tavern brand office address is 13900 Conlan Circle, Suite 240, Charlotte, NC 28277. Parent company Artistry Restaurants lists its office at 201 N. New York Avenue, Suite 200, Winter Park, FL 32789.

What is the Hickory Tavern phone number?

Hickory Tavern publishes 1-704-752-9600 for telephone and accessibility assistance. Restaurant-specific questions should be directed to the location involved.

How can I file a complaint with Hickory Tavern?

Begin with the manager of the restaurant involved. If the matter is not resolved, use Hickory Tavern’s official guest contact form and provide the location, date, receipt details, issue, and requested resolution.

Who owns Hickory Tavern?

Hickory Tavern is owned by Artistry Restaurants, a multi-brand restaurant company based in Winter Park, Florida.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes corporate office, headquarters, complaint, review, and escalation information to help readers identify appropriate company contact routes. Because restaurant ownership, locations, hours, phone numbers, and support channels can change, readers should verify time-sensitive information through Hickory Tavern or Artistry Restaurants before mailing documents or relying on a particular contact method.

Page Update Note

This Hickory Tavern corporate office page was updated on August 28, 2026 to review the Charlotte brand-office listing, verify the published phone number and guest-feedback routes, identify Artistry Restaurants as the parent company, update the active restaurant count, clarify complaint escalation, summarize the limited visible COH reviews, and add relevant sports-bar and casual-dining corporate office links.

Disclaimer

CorporateOfficeHeadquarters.com is not officially affiliated with Hickory Tavern, Artistry Restaurants, or any Hickory Tavern restaurant. This page is provided for informational purposes and as a platform where customers can submit reviews, complaints, corrections, and feedback about their own experiences.

Share Your Hickory Tavern Experience

Have you contacted a Hickory Tavern manager, the brand office, guest feedback, or Artistry Restaurants about a restaurant complaint? Share your experience below. Include the restaurant location, approximate visit date, issue category, contact route used, and whether the company responded, but do not publish sensitive personal or payment information.

2.0
2.0 out of 5 stars (based on 2 reviews)

Hickory Tavern Pinehurst NC Disappointing Experience

May 21, 2025

Hickory Tavern in Pinehurst, a self-styled “neighborhood gathering spot” since 1997, thrives on its vibrant sports-bar atmosphere, bolstered by an array of HDTVs and a community-focused vibe. Yet, a recent visit was marred by the strikingly unprofessional behavior of employee James Pugsley, whose open disparagement of local restaurants to customers was a masterclass in self-sabotage. In an industry where discretion and collegiality are vital, such conduct paints Hickory Tavern as petty and insecure, tarnishing the collaborative spirit of Pinehurst’s dining scene.The restaurant’s lively ambiance typically earns praise, with Tripadvisor ranking it #13 of 50 in Pinehurst for its welcoming staff and game-day energy. However, Pugsley’s unsolicited tirade against competitors overshadowed this appeal, transforming a customer’s experience into a platform for juvenile gossip. One might sarcastically applaud the audacity of such a performance, better suited to a comedy stage than a venue aiming for a “5-star, craveable” reputation. This lapse in professionalism risks alienating patrons who value Pinehurst’s local charm and hospitality, betraying the area’s communal ethos.

D

Hickory Tavern Customer Service

December 13, 2022

The manager (Jamie) left the restaurant with our Amex credit card in his pocket for 2 hours. My wife had previously had lunch at the restaurant and the server never returned the card. We called the restaurant when we got home and told the manager we would come back to pick it up and keep it there. When I arrived manager had gone with our card. A big no-no in my book. Had to wait at the restaurant for 1.5 hours before he returned and I could collect our card.

Request your investigation into this matter and provide me with your findings.

Thank you

S H