Reach BJ’s Brewhouse Corporate Office 

I ordered a beer dinner voucher on Nov 22, 2023 for a Dec 4, 2023 dinner Unfortunately, I got Covid on Dec 3 and could not attend. My husband canceled the reservation on Dec 4. He spoke with the manager and they said they would refund us. It is now Dec 18 and We have yet to see our refund. We have made several calls, and spoken with several managers and I have been added to the corporate email chain, and still no response. I called corporate and left a message and still no response. I screenshot my receipt when I bought the voucher for proof but no one has ever asked me for my copy. So I attached it to the email and still no response. This is terrible business and I should not have to go to such lengths to get a refund. Your lack of appreciation in this matter is very disheartening.

BJ’s Brewhouse, Horrible Service Provided By Server On January 13, 2025 BJ’S Brewhouse Located At Fresno Fashion Fair Mall.We had a party of 3 people at BJ’s Brewhouse this evening on Monday, January 13, 2025. We ordered 2 orders of calamari as our appetizers. Then we ordered a Caesar salad for all three of us. We also ordered 3 prime rib sandwiches with au jus, cold slaw, and a fully loaded baked potatoes for each of us. We also ordered lemonade and 2 sodas which were rarely refilled. All evening, this server stated that he would take care of our requests, and stated, “I’m on it!”; however, he was fake and lying to us the entire evening and never fulfilled any of his promises. He either never returned to take care of our requests or else he took forever to return.

The servers, was absolutely horrible. We waited about 15 minutes at our table before he even arrived and greeted us. Finally, he took our orders and it took forever to receive the 2 orders of calamari and aoli garlic sauce. We specifically told our server not to place our dinner orders until we finish eating our appetizers. He did not follow instructions and instead sent the order in right away. We barely started eating our appetizers when another server from the kitchen brought us our salads. We told the employee to return the salads to the kitchen, because they would get warm and we were not ready to eat them until we had finished our appetizers. It took forever to get refills on our drinks. In fact, we had to walk up to another servers and a busboy to get someone to refill our drinks. As we were eating our salads, the general manager, Matt, came to us and told us that our dinners were sitting under the heat lamp for a long time. He told the cooks not to allow anyone to serve those dinners that were probably cremated by then. He ordered to the cooks to prepare new prime rib sandwiches for all three of us. Meanwhile, our server never came to dinner our salads or dinners the entire time. The General Manager had to do all the work, because our server was extremely poor and neglected our table.

Our total bill was approximately $153 with an undeserved tip of $20 going to the server who didn’t deserve it.We complained to the General Manager, Matt, that our server was horrible, all the other servers, hostesses, and busboys were doing all his work for him.

I am requesting that this server be suspended for poor service.

We have been regular customers at BJ’s in Beavercreek Ohio since it opened. We love it and the people who work there. The restaurant is clean, the servers are friendly and very good at their jobs. This location is always busy, which shows how great it is. My complaint is about the menu change. Why remove tomato basil soup and lentil soup? There are other items that were removed that fit the Dayton Ohio area so well. Please bring them back.

I am writing to express my disappointment with the experience I had at your restaurant. The server was unhelpful and distracted by his nose ring. We were served our drinks without utensils, and our food was thrown on the table. However, Liz, the manager, was understanding and provided excellent customer service. I wanted to bring this to your attention and acknowledge Liz’s exceptional service.