Reach BJ’s Brewhouse Corporate Office 

I ordered a beer dinner voucher on Nov 22, 2023 for a Dec 4, 2023 dinner Unfortunately, I got Covid on Dec 3 and could not attend. My husband canceled the reservation on Dec 4. He spoke with the manager and they said they would refund us. It is now Dec 18 and We have yet to see our refund. We have made several calls, and spoken with several managers and I have been added to the corporate email chain, and still no response. I called corporate and left a message and still no response. I screenshot my receipt when I bought the voucher for proof but no one has ever asked me for my copy. So I attached it to the email and still no response. This is terrible business and I should not have to go to such lengths to get a refund. Your lack of appreciation in this matter is very disheartening.

We have been regular customers at BJ’s in Beavercreek Ohio since it opened. We love it and the people who work there. The restaurant is clean, the servers are friendly and very good at their jobs. This location is always busy, which shows how great it is. My complaint is about the menu change. Why remove tomato basil soup and lentil soup? There are other items that were removed that fit the Dayton Ohio area so well. Please bring them back.

I am writing to express my disappointment with the experience I had at your restaurant. The server was unhelpful and distracted by his nose ring. We were served our drinks without utensils, and our food was thrown on the table. However, Liz, the manager, was understanding and provided excellent customer service. I wanted to bring this to your attention and acknowledge Liz’s exceptional service.

We met the family at your Vacaville restaurant last night. It was not a pleasant meal (not counting our family visit.) I ordered a salad and “fresh steamed broccoli” as sides for the rib dinner. Got salad and about two bites of my meal were delivered. Way too soon. My food was sitting there getting cold, which was a nonissue since my broccoli was already not even remotely warm. My fresh broccoli look microwaved more than once. It was neither fresh nor steamed or possibly steamed at 10 am and then microwaved for meals. The bases of all the broccoli were brown which means they are old offerings. I was very specific with my server…no butter, oil, or sauce on it. She offered asparagus as a substitute. It too was nuked to death, very dried out, and covered in either butter or oil. I have digestive issues and could not even try the asparagus. The oil or butter makes me ill. I gave up and came home hungry after my $75.00 dinner. My husband had a margarita that he was disappointed in. It was watery and was supposed to be blended and came in a water glass not a bar glass for a cocktail like that. I had a dessert with my meal that I couldn’t eat. Way too greasy. One of those cookie desserts. My niece and brother had rice pilaf and it was not edible. Dried out. Haven’t done much dining out since covid hit and for sure will not go back to your restaurants. Too many other places to choose from and actually get food I have a chance at enjoying. The ribs were good but dinner does not mean just meat! Thank you for listening. This was overall not a pleasant experience. Gave two stars because the salad was tasty and the ribs were pleasant. Being rushed, cold and unappetizing sides and watery drinks were zeroes.