Afterpay is a buy now, pay later payment service that lets eligible shoppers split purchases into installments at participating retailers. In the United States, Afterpay operates through Afterpay US, Inc. and Afterpay US Services, LLC, and the service is now closely connected with Block, Inc. and Cash App Afterpay. This page provides updated Afterpay corporate office and contact information, including the U.S. legal address, official support phone number, refund and payment complaint routes, review themes, and escalation tips.
Afterpay Corporate Office and Headquarters Contact Information
- Company: Afterpay / Cash App Afterpay
- U.S. Entities: Afterpay US, Inc. and Afterpay US Services, LLC
- Parent Company: Block, Inc.
- U.S. Legal / Dispute Notice Address: Afterpay US, Inc., 1955 Broadway, Suite 204, Oakland, CA 94612, Attention: Legal
- Afterpay U.S. Support Phone Number: 1-833-844-8095
- Phone Support Hours: Daily, 8:00 AM to 9:30 PM ET
- App Chat Support: Available 24/7 through the Afterpay app
- Official Website: afterpay.com
- Official Help Center: Afterpay Help Center
- Contact Afterpay Support: Afterpay Support Phone and Contact Options
- Complaint Form: Make a Complaint About Afterpay
- Terms of Service: Afterpay U.S. Terms
Headquarters / Corporate Office Update
The older version of this page listed Afterpay’s headquarters as Level 5, 406 Collins Street, Melbourne, VIC 3000, Australia, and listed 1-855-289-6014 as U.S. customer service. For U.S. shoppers, those details should be updated.
Afterpay’s current U.S. support page lists 1-833-844-8095 as the U.S. support phone number. Afterpay also says customers can start a chat through the Afterpay app 24/7. The number 1-855-289-6014 was not verified as the current official U.S. Afterpay support number in this update.
For formal U.S. legal or dispute notices, Afterpay’s U.S. terms list Afterpay US, Inc., 1955 Broadway, Suite 204, Oakland, CA 94612, Attention: Legal. Routine payment, refund, account, fraud, and order complaints should usually start with the Afterpay app, Help Center, complaint form, or the official support number.
How to Contact Afterpay About a Complaint
For most Afterpay complaints, start inside your Afterpay account or the Afterpay app. Afterpay support will usually need to review the specific order, merchant, payment plan, refund status, payment method, and account history.
Use the official support phone number, app chat, Help Center, or complaint form when your issue involves a payment problem, refund delay, unauthorized activity, account access, frozen account, missed payment, hardship, dispute, or merchant-related order problem.
If the complaint involves the delivery or quality of an item, Afterpay’s own installment-agreement language generally points customers to the merchant first. That means you may need to work with both the retailer and Afterpay if a return, cancellation, refund, or missing-order issue is involved.
Choose the Correct Support Route
- Afterpay support phone number: Call 1-833-844-8095.
- Fastest account-specific support: Use the Help section inside the Afterpay app.
- Refund or return issue: Contact the merchant first, then follow up with Afterpay if the refund does not post to your payment plan.
- Payment issue: Use the Afterpay app or Help Center to review the payment plan, payment method, due date, and failed-payment reason.
- Account access or phone-number issue: Use the official Help Center and account support tools.
- Unauthorized activity or account takeover: Contact Afterpay immediately and also contact your bank, card issuer, or payment provider if your card or bank account was affected.
- Hardship or payment difficulty: Use Afterpay’s hardship support route through the Help Center.
- Formal legal or dispute notice: Use the legal notice address listed in Afterpay’s U.S. Terms of Service.
What to Have Before Contacting Afterpay
- Your Afterpay account email address and phone number
- The merchant or retailer name
- The order number and Afterpay payment plan details
- The payment date, amount, and payment method
- Return tracking, cancellation confirmation, or merchant refund confirmation
- Screenshots of support chats, merchant emails, order status, or payment errors
- Any case number, complaint number, or written response from Afterpay
- A clear summary of what happened and the resolution you are requesting
Do not post full card numbers, bank account numbers, Social Security numbers, passwords, PINs, one-time sign-in codes, driver’s license images, screenshots with private details, or home addresses in public reviews or comment sections.
How to Escalate an Afterpay Complaint
Start by contacting Afterpay through the app, Help Center, complaint form, or phone support at 1-833-844-8095. If the issue is tied to a specific purchase, open the exact payment plan in your Afterpay account before contacting support.
If the issue involves a refund, return, canceled order, item not received, or merchant dispute, contact the merchant first and ask for written confirmation. Afterpay may not be able to update a payment plan until the merchant confirms a refund or adjustment.
If Afterpay support does not resolve the matter, submit a detailed complaint using the official complaint form. Include the merchant name, order number, payment plan, case history, screenshots, and the specific outcome you want. For a formal dispute notice, use the legal address listed in Afterpay’s U.S. Terms of Service.
For unresolved financial, identity theft, or payment-card issues, consumers may also consider contacting the Consumer Financial Protection Bureau, the Federal Trade Commission, their state attorney general, their bank, their card issuer, or the merchant involved, depending on the issue.
Refunds, Returns, Cancellations, and Merchant Issues
Afterpay refund complaints often involve a retailer canceling an order, a returned item, a partial refund, a missing package, or a merchant saying no payment was received. In many cases, Afterpay needs the merchant to confirm the return, cancellation, or refund before the payment plan is updated.
If a merchant says an order was canceled or never processed, ask for a written cancellation or refund confirmation. Keep the email, chat transcript, order number, return tracking, and any refund receipt. Then contact Afterpay through the payment plan tied to that order.
If Afterpay says a charge is valid but the merchant says there is no order, document both sides and ask Afterpay to re-review the dispute with the merchant evidence attached.
Payments, Late Fees, Account Limits, and Hardship
Afterpay payment complaints may involve failed payments, duplicate payments, extra payments, payment-method changes, account freezes, spending-limit reductions, or late fees. Afterpay may restrict future purchases if a payment is missed or an account is past due.
If you are having trouble paying, use the hardship route in the Help Center rather than ignoring the payment plan. If you believe a payment or late fee is incorrect, gather your bank or card statement, payment confirmation, plan schedule, and support messages before filing a complaint.
Fraud, Unauthorized Activity, and Account Security
If you see an Afterpay order, payment plan, text, email, or card charge you do not recognize, act quickly. Check your Afterpay account, email, phone number, and payment methods. Then contact Afterpay support and your bank or card issuer if money was taken from a payment method you control.
Afterpay warns that its representatives will not ask for your password, PIN, full card number, sign-in code, or a test transaction. Be cautious with social media accounts, fake support numbers, search ads, emails, texts, or calls claiming to be Afterpay support.
Use the official Afterpay app, Afterpay Help Center, and 1-833-844-8095 before sharing any account information.
Common Reasons Customers Contact Afterpay Corporate Office
- Afterpay corporate office, legal address, or U.S. contact information
- Refunds after returns or canceled orders
- Merchant says no order exists, but Afterpay charged the customer
- Payment disputes or disputed payment-plan balances
- Failed payments, duplicate payments, or payment-method problems
- Late fees, account restrictions, or spending-limit questions
- Unauthorized activity, account takeover, or suspicious texts and emails
- Hardship, payment difficulty, or account closure
- Difficulty reaching a human or getting a response from support
Afterpay Reviews and Complaints
Customer comments visible on CorporateOfficeHeadquarters.com include complaints about refund delays, disputed charges, merchant order problems, support not responding, and difficulty getting money back after an order was canceled or not confirmed by the merchant.
These comments reflect individual experiences and may not represent every Afterpay account, merchant, support case, or refund dispute. When leaving a review, include the merchant, issue type, order date, support route used, and whether Afterpay provided a case number or written response. Do not post private financial or account information.
About Afterpay
Afterpay was founded in Australia in 2014 and became known for buy now, pay later checkout financing. In the United States, Afterpay lets eligible shoppers split purchases into installment payments at participating retailers. The service may appear as Afterpay or Cash App Afterpay depending on the merchant and checkout experience.
Afterpay is part of Block, Inc., the company behind Cash App and Square. In the U.S., Afterpay services are provided through Afterpay US, Inc. and Afterpay US Services, LLC. Certain longer-term or finance-fee loans may involve a lending partner such as First Electronic Bank.
Competitors and Related Corporate Office Pages
Afterpay competes with buy now, pay later and digital payment companies, including Affirm Corporate Office, PayPal Corporate Office, Cash App Corporate Office, Block Corporate Office, and Venmo Corporate Office.
Related Resources
- Official Afterpay Help Center
- Official Afterpay Support Phone and Contact Options
- Make a Complaint About Afterpay
- Afterpay Managing Your Account Help
- Afterpay U.S. Terms of Service
- Afterpay U.S. Installment Agreement
- Afterpay U.S. Licenses
- Submit a CFPB complaint
- Report fraud to the FTC
Frequently Asked Questions About Afterpay Corporate Office
What is Afterpay’s U.S. support phone number?
Afterpay’s current U.S. support phone number is 1-833-844-8095. Phone support is listed as available daily from 8:00 AM to 9:30 PM ET.
Is 1-855-289-6014 still Afterpay customer service?
That number appeared in the older version of this page, but it was not verified as Afterpay’s current official U.S. support number in this update. Use 1-833-844-8095, the Afterpay app, or the official Help Center.
Where is Afterpay’s U.S. corporate or legal address?
Afterpay’s U.S. Terms of Service list a legal/dispute notice address at Afterpay US, Inc., 1955 Broadway, Suite 204, Oakland, CA 94612, Attention: Legal.
How do I file a complaint with Afterpay?
Use Afterpay’s official complaint form and provide as much detail as possible. Include the merchant, order number, payment plan, payment dates, refund evidence, support history, and requested resolution.
How do I get an Afterpay refund?
Start with the merchant if you returned an item, canceled an order, or never received the product. Ask the merchant to confirm the refund or cancellation, then follow up with Afterpay if the payment plan does not update.
What should I do if I see unauthorized Afterpay activity?
Contact Afterpay through the app, Help Center, or 1-833-844-8095. Also contact your bank, card issuer, merchant, or payment provider if your payment method was affected.
Is Afterpay owned by Block?
Yes. Block, Inc. completed its acquisition of Afterpay in 2022. In the U.S., Afterpay is increasingly branded as Cash App Afterpay.
Does Afterpay have chat support?
Yes. Afterpay directs customers to chat support through the Afterpay app, which is listed as available 24/7.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies. This page was updated using official Afterpay, Block, and COH-visible review information where available.
Page Update Note
This Afterpay Corporate Office page was updated on July 4, 2026, to replace outdated phone-number information, add the current official U.S. support number, clarify the U.S. legal/dispute notice address, note Block/Cash App Afterpay ownership and branding, improve refund and complaint routing, add fraud warnings, and summarize COH-visible review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Afterpay, Afterpay US, Inc., Afterpay US Services, LLC, Block, Inc., Cash App, Square, First Electronic Bank, or any Afterpay merchant. This page is for informational purposes only. Afterpay trademarks, names, logos, brands, products, and services are the property of their respective owners. Contact details, support hours, dispute procedures, installment terms, refund rules, merchant policies, credit terms, and corporate information can change. Confirm important information on Afterpay’s official website, app, or terms before sending sensitive account or financial information.
Share Your Experience
Have you contacted Afterpay support, used the Afterpay app chat, called 1-833-844-8095, filed a complaint, disputed a payment, reported unauthorized activity, or tried to get a refund after a merchant return or cancellation? Share your experience in the comments below. Do not post private information such as full card numbers, bank account numbers, Social Security numbers, passwords, PINs, one-time codes, driver’s license images, home addresses, or screenshots containing personal financial details.