Affirm is a buy now, pay later and installment-payment company that helps eligible shoppers finance purchases at participating retailers. This page provides updated Affirm corporate office and headquarters information, including the San Francisco corporate address, principal office phone number, customer support number, refund and dispute routing, fraud and unauthorized-activity help, credit reporting guidance, review notes, and related consumer resources.
Affirm Corporate Office and Headquarters Contact Information
- Company: Affirm Holdings, Inc. / Affirm, Inc.
- Corporate Office / Principal Executive Offices: 650 California Street, San Francisco, CA 94108
- Affirm Corporate / Principal Office Phone: 1-415-960-1518
- Affirm Customer Support Phone Number: 1-855-423-3729
- Phone Support Hours: 8:00 AM to 11:00 PM Eastern Time, seven days a week
- Chat Support Hours: 7:00 AM to 7:30 PM Eastern Time, seven days a week
- Official Website: affirm.com
- Official Help Center: Affirm Help Center
- Official Contact Page: Affirm Contact Us
- Investor Relations: Affirm Investor Relations
- Careers: Affirm Careers
Headquarters / Corporate Office Update
Affirm Holdings, Inc. lists its principal executive offices at 650 California Street, San Francisco, CA 94108. Affirm’s principal office phone number is 1-415-960-1518. This is a corporate or principal office number and should not be treated as the best contact route for routine consumer support.
The older version of this page listed 1-855-423-3729 as both the corporate office phone number and customer service number. This update keeps 1-855-423-3729, but labels it more accurately as Affirm customer support.
For payment plans, refunds, disputes, unauthorized activity, Affirm Card problems, virtual card issues, credit reporting questions, account access, or merchant refund problems, the best starting point is usually to sign in to Affirm and use the Help Center, “Get support,” chat, or the phone number tied to consumer support.
How to Contact Affirm About a Complaint
For most Affirm complaints, start inside your Affirm account. Affirm support can usually work faster when the complaint is connected to the exact payment plan, merchant, purchase, refund, or account issue.
Use the official Help Center or call 1-855-423-3729 if your complaint involves a payment, refund, unauthorized account, unknown charge, credit report issue, Affirm Card transaction, virtual card, merchant dispute, or account login problem. If the issue involves a returned item, canceled order, damaged product, or missing delivery, contact the merchant first and keep written proof of the return, cancellation, or refund request.
Choose the Correct Support Route
- Corporate office or headquarters question: Use Affirm’s San Francisco corporate address or principal office phone listed above.
- Consumer support: Call 1-855-423-3729 or use the Affirm Help Center after signing in.
- Refund or canceled order: Contact the merchant first, then follow up with Affirm if the payment plan does not update.
- Purchase dispute: Sign in, choose the payment plan, and use Affirm’s dispute or order-issue tools.
- Unauthorized Affirm account or plan: Report the unauthorized activity to Affirm quickly and contact any affected bank, card issuer, merchant, or credit bureau.
- Unknown bank or card charge: Review your Affirm payment plans, then contact Affirm and your bank or card issuer if the charge is not recognized.
- Credit reporting issue: Use Affirm’s credit reporting dispute route and consider disputing with the credit bureaus when appropriate.
- Merchant support: Merchants should use Affirm Business Hub instead of the consumer support line.
- Careers or jobs: Use the official Affirm Careers site.
What to Have Before Contacting Affirm
- Your Affirm account email address and phone number
- The merchant or store name
- Order number, receipt, or checkout confirmation
- Affirm payment plan or loan details, if available
- Payment date, payment amount, and payment method
- Return tracking, merchant refund confirmation, or cancellation email
- Screenshots of errors, declined payments, emails, texts, or suspicious activity
- Case number, dispute number, fraud claim number, or support ticket if already opened
- Your requested resolution, such as refund review, payment correction, dispute review, fraud investigation, or credit reporting correction
Do not post full card numbers, bank account numbers, Social Security numbers, passwords, PINs, one-time verification codes, credit report screenshots, driver’s license images, home addresses, or private account screenshots in public reviews or comment sections.
How to Escalate an Affirm Complaint
Start with the Affirm Help Center, chat, or customer support number at 1-855-423-3729. If the issue is tied to a specific purchase, sign in to Affirm and open the payment plan before contacting support.
For refunds, returns, canceled orders, or missing merchandise, contact the merchant first and ask for written confirmation. Affirm generally needs confirmation from the store before it can cancel a plan or apply a refund to the payment schedule.
For disputes, use the payment plan’s dispute tools and upload supporting details. For unauthorized activity, report the issue to Affirm quickly and contact any affected bank, card issuer, credit bureau, or merchant. For credit reporting concerns, use Affirm’s credit reporting dispute process and keep copies of bureau communications.
If Affirm does not resolve the complaint, consumers may consider filing a complaint with the Consumer Financial Protection Bureau, the Federal Trade Commission, their state attorney general, the credit bureaus, or a payment card issuer depending on the type of issue.
Refunds, Returns, Cancellations, and Merchant Issues
Affirm refund complaints often involve a merchant return, canceled order, missing delivery, incorrect order amount, or refund that has not yet appeared on the Affirm payment plan. In many cases, Affirm cannot update the payment plan until the merchant confirms the refund or cancellation.
If you returned an item, keep the return tracking number, merchant email, chat transcript, refund confirmation, and date of return. If the merchant says the order was canceled or refunded, ask for written confirmation showing the amount and date. Then contact Affirm through the payment plan tied to that purchase.
If a merchant cannot help, does not respond, or says the order does not exist, use Affirm’s dispute tools and attach screenshots, receipts, tracking details, and merchant messages.
Payments, Late Payments, Payment Reversals, and Account Limits
Affirm payment complaints may involve scheduled payments, failed payments, autopay, duplicate payments, payment method changes, down payments, virtual card balances, account restrictions, payment reversals, or spending power changes.
If a payment was submitted by mistake, act quickly. Payment reversal requests may be time-sensitive. Save bank or card statements, payment confirmations, and screenshots from your Affirm account before contacting support.
Affirm advertises no hidden fees and no late fees, but payment problems can still affect account access, future purchasing power, credit reporting, or merchant order status depending on the product and situation.
Fraud, Unauthorized Activity, and Account Security
If you see an Affirm account, payment plan, loan, Affirm Card transaction, virtual card transaction, credit report item, email, text, or bank/card charge you do not recognize, report it quickly.
Start by contacting Affirm through the Help Center or by calling 1-855-423-3729. Also contact your bank, card issuer, credit bureaus, the merchant, the FTC, or IdentityTheft.gov when identity theft or unauthorized payment activity may be involved.
Be cautious with fake Affirm phone numbers, search ads, emails, texts, or social media messages. Do not share passwords, one-time codes, Social Security numbers, bank logins, card details, or verification information with anyone who contacts you unexpectedly.
Credit Reporting and Affirm Loans
Affirm may report some activity to credit bureaus depending on the type of product, loan, timing, and account status. If you believe an Affirm item on your credit report is wrong or unauthorized, use Affirm’s credit reporting dispute route and consider filing disputes directly with the credit bureaus.
Affirm payment options are provided by lending partners, and Affirm states that rates may range from 0% to 36% APR depending on eligibility and product terms. Affirm is not a bank. The Affirm Money account and some card or virtual card products involve partner banks, so customers should read the specific terms tied to the product they used.
Scam and Fake Support Number Warning
Customers searching for Affirm corporate office, Affirm customer service, Affirm refund, Affirm dispute, Affirm fraud, or Affirm phone number may see third-party phone numbers or ads in search results. Use Affirm.com, the Affirm app, the official Help Center, and the official support number before sharing account information.
Be especially cautious if someone asks for your one-time code, Social Security number, bank login, full card number, gift card payment, remote access, or approval of a transaction you do not recognize. If you receive a suspicious message, go directly to Affirm.com or the Affirm app instead of clicking the link.
Common Reasons Customers Contact Affirm Corporate Office
- Affirm corporate office or headquarters questions
- Customer service phone number questions
- Payment plan or scheduled payment problems
- Refunds after returns, cancellations, or missing orders
- Merchant refund not showing in Affirm
- Purchase disputes or order issues
- Unauthorized Affirm accounts, loans, or payment plans
- Unknown Affirm charges on a bank or card statement
- Affirm Card or virtual card transaction problems
- Credit reporting disputes
- Account login, phone number, identity verification, or fraud concerns
Affirm Reviews and Complaints
CorporateOfficeHeadquarters.com currently shows no live reviews for Affirm. Because there are no COH-visible reviews yet, there is not enough feedback on this page to summarize a customer complaint trend.
If you have contacted Affirm about refunds, payments, disputes, unauthorized activity, credit reporting, Affirm Card, virtual cards, identity verification, merchant refunds, account access, or a complaint, you can leave a review below to help other customers understand what worked and what did not.
About Affirm
Affirm was founded in 2012 and is a financial technology company known for buy now, pay later and installment-payment options. Affirm allows eligible shoppers to finance purchases at participating retailers with disclosed payment terms. Some offers may be interest-free, while other plans may include APR depending on eligibility, merchant, loan type, and product terms.
Affirm products may include pay-over-time checkout financing, Pay in 4, the Affirm app, the Affirm Card, virtual card options, merchant financing, and business tools for retailers. Affirm is not a bank, and some Affirm products involve lending or issuing partners.
Competitors and Related Corporate Office Pages
Affirm competes with buy now, pay later companies, payment platforms, fintech lenders, card issuers, and merchant financing tools. Related corporate office pages include Afterpay Corporate Office, Klarna Corporate Office, PayPal Corporate Office, Cash App Corporate Office, Block Corporate Office, Venmo Corporate Office, and Netspend Corporate Office.
Related Resources
- Affirm customer service, reviews, and complaints
- Official Affirm Help Center
- Official Affirm Contact Us page
- Affirm Returns and Cancellations
- Affirm Refund Help
- Dispute an Affirm Purchase
- Report Unauthorized Affirm Activity
- Affirm Credit Reporting Disputes
- Affirm Investor Relations
- Submit a CFPB complaint
- Report fraud to the FTC
Frequently Asked Questions About Affirm Corporate Office
Where is Affirm corporate office located?
Affirm Holdings, Inc. lists its principal executive offices at 650 California Street, San Francisco, CA 94108.
What is Affirm’s corporate office phone number?
Affirm’s principal office phone number is 1-415-960-1518. This is not the best route for routine customer support.
What is Affirm’s customer service phone number?
Affirm customer support can be reached at 1-855-423-3729.
How do I contact Affirm customer support?
Sign in to your Affirm account and use the Help Center, chat, or “Get support” tools. You can also call 1-855-423-3729 during published support hours.
How do I get a refund from Affirm?
Start with the merchant. Affirm generally cannot cancel a plan or issue a refund until the store confirms the cancellation or refund. Keep return tracking, refund emails, cancellation confirmations, and merchant chat transcripts.
How do I dispute an Affirm purchase?
Sign in to Affirm, select the payment plan tied to the purchase, and use the dispute or order-issue tools. Provide receipts, screenshots, merchant messages, return tracking, and a short explanation of the problem.
What should I do about an unauthorized Affirm account or charge?
Contact Affirm immediately and also contact your bank, card issuer, merchant, credit bureaus, the FTC, or IdentityTheft.gov if identity theft or unauthorized payment activity may be involved.
Does Affirm report to credit bureaus?
Affirm has credit reporting help and dispute tools for customers who believe Affirm information on a credit report is wrong or unauthorized. You may also dispute directly with the credit bureaus.
Is Affirm a bank?
No. Affirm states that it is not a bank. Some Affirm products involve lending partners or card-issuing banks.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies. This page was updated using official Affirm, SEC, CSN, and COH-visible review information where available.
Page Update Note
This Affirm Corporate Office page was updated on July 4, 2026, to clarify the difference between Affirm’s corporate/principal office phone and consumer support number, verify the San Francisco headquarters address, add the CSN link, improve refund and dispute routing, add fraud and credit reporting guidance, and note that no COH reviews are currently visible.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Affirm Holdings, Inc., Affirm, Inc., Affirm Loan Services, LLC, Cross River Bank, Celtic Bank, Sutton Bank, Evolve Bank & Trust, Stride Bank, Visa, Shopify, any Affirm merchant, or any lending partner. This page is for informational purposes only. Affirm trademarks, names, logos, products, and services are the property of their respective owners. Contact details, support hours, loan terms, APRs, dispute procedures, refund rules, credit reporting practices, partner-bank relationships, and corporate information can change. Confirm important details on Affirm’s official website, app, Help Center, or account documents before sharing sensitive financial information.
Share Your Experience
Have you contacted Affirm corporate office, Affirm customer support, chat, the Help Center, dispute support, refund support, fraud support, credit reporting support, Affirm Card support, virtual card support, or merchant support? Share your experience in the comments below. Do not post private information such as full card numbers, bank account numbers, Social Security numbers, passwords, PINs, one-time codes, driver’s license images, home addresses, credit report screenshots, or private account details.