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  • Assurance Corporate Office Headquarters HQ

Assurance Corporate Office Headquarters HQ

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    1. I may be that person. I was approved. Sent a phone. Tried to activate it with no luck. Then was told by an auto-response voice that I was no longer eligible for the ACP act. Can’t find a human to talk to. Not happy but still trying.

  1. I had safelink my phone broke so called safelink they said they send me a new phone so i got new phone,i called safelink told them i got new phone had to register it so we did,phone worked for about a week then they shut off said i wasnt enrolled to call enrollment so did call enrollment not 1time but 2 times each time they said i had to wait 30 days before get minutes ok so now it was june i called back then they said send me a new SIM ok,got new SIM got on site got sim registerd still didnt work they then tell me to call so 1st week July I call they took info had to do another application this is 3 apps in 3 months then they give me a number to an national verifier i called get things registerd with them i call safe link back this guy tells me after he told me to call him back that he has no info that i called verifier to call verifer back?????so i called verifier back told them/again the whole story she said they cant tell if i called them to call safelink back get a superviser so i did that spoke to superviser she looked at my case said great news the application went through and was excepted,i have service i said great then she tried to register SIM and couldnt she transfer me to someone who could and yup they couldnt,so they sent me a new SIM i got on line to register that one yup didnt work she said my new phone was the problem send me another new one never got another new phone but yup a new SIM i get on line to register SIM and this guy has me do a factory reset yup lost what was on phone then he tells me after an hour to call i cant call,i want this fixed now 4 months and nobody there knows how to get my phone on????worst company

  2. Very Rud Tech Support in either India or some other overseas local. Received a replacement smartphone that could not be activated. I spent 6 hours for 4 day each and got nowhere with help. Turned over from Customer Service to Tech Support and they don't know anything about helping to activate a phone. All I know is that a former phone I had was turn off and could not be reactivated because assurance no longer carries the phones from this company. Now I am without a EBT phone which I use when I go to my doctor or to the store. With a health problem I am now stuck in my home with only a home landline phone. Assurance needs to get stateside American's for customer service and Tech Support instead of relying with overseas people.

  3. I am calling channel 5 news when I get a phone line again. Per their records, I paid for over 2k min, used just over 1400 min. and here I sit without a phone with a heart condition and 2 days ago in the e.r. with near pneumonia, trying to get worked in to see my doctor and I told them this. They still cant explain to me where my minutes are nor will they leave my phone working.I have spent hrs of this nightmare with them. Just keep saying I used them and have to put more $ on the account. Oh and they refuse to give me any corporate contact #'s.

  4. Never, Ever, Use a representative who is set up on the street. He is there to make commissions, not to help you. And if you already have service with another carrier, walk the other way. I found out the hard way. Still trying to get my phone working again.

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