At Home Corporate Office: Address, Phone & Complaints 

At Home’s corporate office is located in Coppell, Texas, in the Dallas metropolitan area. At Home is a home décor retailer offering furniture, rugs, wall décor, storage, seasonal merchandise, outdoor products, bedding, bath items, and decorative accessories. This page provides the At Home corporate office address, headquarters phone number, customer-care email, complaint-escalation steps, careers information, ownership details, and official support links.

At Home Corporate Office and Headquarters

Headquarters update: At Home previously listed 1600 East Plano Parkway in Plano, Texas. The company’s official Help Center now identifies 9000 Cypress Waters Boulevard in Coppell as its corporate office. At Home sometimes describes the location as Dallas because it is within the Dallas metropolitan area.

Which At Home Contact Should You Use?

At Home does not publish a general 24-hour customer-service telephone number. The 972-265-6227 number is the corporate-office number and should not be presented as round-the-clock order support.

How to File an At Home Store Complaint

Customers with an At Home store, product, order, return, delivery, or employee-service complaint can use the following escalation process:

1. Collect the details. Keep the receipt, order number, product SKU, store location, purchase date, photographs, delivery confirmation, and previous correspondence.
2. Contact the store manager. Store-level issues involving checkout, merchandise, returns, pickup, employee service, or store conditions may be resolved locally.
3. Contact At Home Customer Care. Email cu**************@****me.com or use the official support form.
4. Explain the requested resolution. State whether you are requesting a refund review, replacement, delivery update, account correction, manager response, or another reasonable outcome.
5. Request a case number. Retain the submission confirmation, case number, email history, receipts, and notes from telephone conversations.
6. Escalate unresolved corporate matters. Call the At Home corporate office at 1-972-265-6227 or send written correspondence to the Coppell headquarters.

A useful complaint identifies the store, date, product or order, what occurred, whom the customer already contacted, and the resolution being requested. Avoid submitting only a general statement such as “poor service,” because specific information makes the issue easier to investigate.

Common At Home Customer-Service Issues

Customers may contact At Home regarding:

• Online orders that are delayed, missing, or damaged
• Incorrect items or incomplete orders
• Store pickup and order-readiness problems
• Third-party local delivery issues
• Returns, refunds, and store-credit decisions
• Damaged or defective merchandise
• Product availability and inventory questions
• Insider Perks coupons and account concerns
• Gift-card problems
• At Home credit-card questions
• Website, app, or checkout errors
• Store cleanliness, accessibility, or employee service

At Home Returns and Refund Complaints

At Home’s published return policy generally allows returns of unused merchandise in its original packaging within 60 days. Insider Perks members may receive a 90-day return period when the purchase can be verified through an account or receipt. Exceptions and additional conditions apply to certain merchandise, clearance items, mattresses, cushions, seasonal products, and unverified purchases.

Customers should review the current At Home return policy before requesting a refund. Policies can change, and the specific terms in effect at the time of purchase may apply.

When disputing a return decision, retain:

• The original receipt or Insider Perks purchase record
• The product packaging, tags, and SKU
• Photographs of any damage or defect
• The date and location of the attempted return
• The reason supplied for denying the return
• Any customer-care case or reference number

At Home Delivery and Shipping Support

The previously listed Select Express telephone number should not be used as a general At Home delivery number. At Home currently uses different independent delivery providers depending on the store and order. These may include Instacart, Uber, Roadie, DoorDash, or another local provider.

Customers experiencing a delivery problem should check the confirmation email or tracking information to identify the provider. They should then contact the local At Home store and submit the details to At Home Customer Care.

At Home states that local delivery generally does not include white-glove service or furniture assembly. Delivery options, costs, and providers vary by location.

At Home Order Status and Store Support

• Order status: Use the At Home Order Lookup.
• Local store number: Search the At Home Store Locator.
• Customer-care email: cu**************@****me.com
• Written support request: Submit a Request

At Home Human Resources and Careers

At Home does not publish a dedicated general HR phone number on its consumer Help Center. Job seekers should search current openings through the At Home careers page.

The company lists opportunities in four primary employment areas:

• Hourly store positions
• Store management
• Corporate and home-office positions
• Distribution-center positions

At Home identifies its corporate or home office as being in Coppell, Texas. Distribution operations may use different addresses, so applicants should rely on the location shown within the individual job listing.

At Home Company History

At Home traces its history to 1979, when the first Garden Ridge Pottery store opened. The business changed its merchandise focus, ownership, and name over the following decades, eventually becoming At Home, a warehouse-style home décor retailer.

The company sells furniture, rugs, wall art, mirrors, storage products, kitchen and dining accessories, bedding, bath products, outdoor merchandise, artificial floral products, and seasonal décor. Its large-store format is designed to offer a broad assortment across different styles and price points.

At Home Bankruptcy Restructuring and Current Status

At Home entered a court-supervised Chapter 11 restructuring process in June 2025. The company completed that process in October 2025 after reducing its funded debt and obtaining new financing.

At Home says it is not going out of business. Following the restructuring, the company continued operating 229 stores across 39 states as well as its e-commerce website. Customers should use the current store locator to confirm whether a particular location remains open.

Ownership transitioned to a lender group that includes funds affiliated with Redwood Capital Management, Farallon Capital Management, and Anchorage Capital Advisors. At Home remains a privately held retailer.

At Home Competitors

At Home competes with home décor, furniture, seasonal, and general-merchandise retailers. Major competitors and related retailers include HomeGoods, Target, IKEA, and Bed Bath & Beyond, along with furniture stores, craft retailers, discount stores, and local home-furnishing businesses.

At Home differentiates itself through its warehouse-style stores, large seasonal departments, broad décor assortment, and emphasis on products for different rooms, budgets, and decorating styles.

At Home Reviews and Ratings

Customer experiences can vary by store, product, delivery provider, and order type. A useful At Home review should identify the store city and state, approximate date, whether the purchase was made online or in-store, the product or service involved, and how management or Customer Care responded.

Reviews should describe a genuine firsthand experience. Do not publish private payment information, complete order numbers, personal contact information, or unsupported accusations about individual employees.

At Home Frequently Asked Questions

Where is the At Home corporate office?

At Home’s corporate office is located at 9000 Cypress Waters Boulevard, Coppell, Texas 75019. The company may describe the headquarters as Dallas because Coppell is within the Dallas metropolitan area.

What is the At Home corporate phone number?

The At Home corporate-office phone number is 1-972-265-6227.

Did At Home move from Plano?

Yes. At Home previously listed 1600 East Plano Parkway in Plano. Its current official corporate-office information lists 9000 Cypress Waters Boulevard in Coppell.

What is the At Home customer-service phone number?

At Home does not currently publish a general customer-care telephone number or 24-hour support line. Customers can email cu**************@****me.com, submit an online request, or contact the applicable store directly.

What is the At Home customer-service email?

At Home’s Help Center publishes cu**************@****me.com for Customer Care assistance.

How do I complain to At Home corporate?

Contact the store manager first, then submit a documented complaint through At Home Customer Care. If the issue remains unresolved, call the corporate office at 1-972-265-6227.

What is the At Home HR phone number?

At Home does not publish a dedicated general HR phone number for applicants. Employment candidates should use the official careers page and job portal.

Is At Home going out of business?

No. At Home completed its Chapter 11 financial restructuring in October 2025 and continues operating stores and its e-commerce website. Customers should check the store locator for current locations.

Who owns At Home?

Following its 2025 restructuring, At Home transitioned to a lender ownership group that includes funds affiliated with Redwood Capital Management, Farallon Capital Management, and Anchorage Capital Advisors.

Does At Home still offer delivery?

Yes. Delivery availability and providers vary by store. At Home uses independent delivery services, and the available provider should appear during checkout or in the order confirmation.

Official At Home Resources

• At Home Official Website
• At Home Help Center
• Submit a Customer-Care Request
• Order Lookup
• Store Locator and Store Phone Numbers
• Return Policy
• At Home Careers
• Official Restructuring Update

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, telephone numbers, complaint-routing information, official support links, company updates, and a public forum for customer reviews. Contact information is checked against company-published resources when this page is updated.

Page updated August 2026. Corporate addresses, telephone numbers, customer-care options, store counts, ownership, and retail policies may change. Confirm time-sensitive information through the official At Home website.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with At Home Stores LLC, At Home Group, or its owners. This page is provided for informational, review, complaint, and feedback purposes. It cannot access orders, issue refunds, locate deliveries, modify customer accounts, or resolve store complaints.

Share Your At Home Complaints, Reviews, and Feedback

Have you shopped at an At Home store or ordered from AtHome.com? Share your experience below. Include the general store location, purchase method, type of issue, and how At Home responded. Do not publish private payment information, account credentials, complete order numbers, gift-card numbers, or personal employee details.