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Bath and Body Works, Defective Wallflower plugs. I have purchased. 5 Wallflower plug ins at different times. 2 are the same exact one. Two turtles. I used the first one and after about about a month a orange sticky goo starting oozing out of the bottom of the plug and also turned the top grid orange. I brought it to the store to show them what was happening. The sales clerk said they have never seen that and because I can’t come up with a receipt she could only give me store credit for a $7.95 generic Wallflower. They know that this had to cost at least $16.95 because all of them start at that price. But she said she could only offer me a free plain one. So I had to accept it though not happy. Well I am now using the 2nd one I have with the two Turtles. After one bottle of fragrance this one is doing the same thing. Orange sticky stuff is oozing out again. I have 3 other wall flowers that are working fine. I feel there is a definite defect with these turtle plugs. I don’t feel I want to go back to the store as I don’t have my receipt and they won’t give me credit for it again. I can return the piece to your quality control or send pictures of what is happening if needed. At the price of these fancy Wallflowers I feel when something like this is happening it should be looked into. These may have come from a different manufacturer and that is why they are doing this. Because none of my others have done this. Please help with this as I am upset I sent over $30 on these two and now can’t use them.

Bath and Body Works, I can’t even believe you give me an $18.95 reward, which excludes Wallflower plugs (which I generally used my rewards on), and then charge me $10.99 shipping, leaving me in fact with less than an $8 reward! Your Rewards program is less than ridiculous!

Yesterday was my birthday and I was out collecting my rewards. My 3rd stop was at Bath & Body Works. My cellphone was acting up and I was having trouble accessing the App. So, as soon as I got in the store, I stopped the salesclerk that welcomed me in to tell her my problem. She immediately started helping me navigate the phone and to my surprise, I had Several Rewards pending. So, Thank You Kinsi at the Evergreen Park location for helping me and making my day even more special. Not only will I be smelling good, so will my home with my new candle. Yeah Me!!!

Bath and Body Works, We are not able to accomodate you. I am sending this email hoping I will get someone to help me out. Some of your customer representatives have been hanging up on me from live chat to phone calls. I am one of your big customers spending over $10,000 a year to buy Bath and Body Works products. Products are delivered to me and since most are big orders they are delivered damaged, packing is not well done and when items are put in one box they get damaged especially body creams and men’s body spray. When I get items damaged I call and tell the representative and the ones that are damaged are replaced.

Thursday September 19th I received some missing and some damaged, and when I called the representative, I was told, “We cannot accommodate you.” Items are missing and no one wants to help me. This is unfair and then no one wants to assist.

Where to begin? Rude and unprofessional customer service online chat. Bath and Body Works online chat is a joke. The reps end chats when they feel like it. I have been “hung up” on multiple times. The online agents leave you waiting for minutes on end and then come back with some pointless questions that they already know the answer to. like “Let me verify is this the item” when they already know. Then put you on hold for minutes more to verify. They misspell words and their grammar is atrocious. Clearly they are working with multiple customers at once. I will not be ordering from Bath and Body Works again. I have been promised gift cards and coupons, that I never receive.