Credit One Bank, National Association is a national bank and credit card issuer headquartered in Las Vegas, Nevada. Customers often search for the Credit One Bank corporate office when they need the headquarters address, corporate phone number, customer service, mailing address, payment help, fraud or dispute assistance, deposit support, regulatory complaint information, or a way to escalate an unresolved concern.
Credit One Bank’s Las Vegas headquarters is a corporate campus. It is not a retail bank branch, payment center, dispute office, or walk-in customer-service location.
Credit One Bank Corporate Office and Contact Information
- Legal Bank Name: Credit One Bank, National Association
- Credit One Bank Corporate Office Address: 6801 S Cimarron Road, Las Vegas, NV 89113, USA
- Commonly Listed Corporate Office Phone Number: 1-702-269-1000
- Credit Card Customer Service: 1-877-825-3242, toll-free and TTY/TDD
- Customer Service Outside the United States: 1-702-405-2042
- Credit Card Application Information: 1-800-752-5493
- Deposit Account Support: 1-877-628-1610, Monday through Friday, 7 a.m. to 5 p.m. PT
- Credit One Bank Help Center: Credit One Bank Customer Service and FAQs
- Online Account Access: Sign In to Credit One Bank
- Security and Fraud Information: Credit One Bank Security Center
- Current Card Agreements: Credit One Bank Card Agreements
- Deposit Products: Credit One Bank CDs and Savings
- Careers: Credit One Bank Careers
- Media Relations Email: **@*******ne.com, for media inquiries only
- Official Website: CreditOneBank.com
- FDIC Certificate: 25620
- OCC Charter Number: 20291
- Primary Federal Regulator: Office of the Comptroller of the Currency
Where Is Credit One Bank Headquarters?
Credit One Bank’s corporate headquarters is located at:
Credit One Bank, N.A.
6801 S Cimarron Road
Las Vegas, NV 89113
United States
This address is identified by Credit One Bank, the Federal Deposit Insurance Corporation, and the Office of the Comptroller of the Currency as the bank’s headquarters or corporate office.
Credit One operates primarily through telephone, mail, online account access, its mobile app, and other digital support channels. It does not operate a traditional nationwide network of retail branches. Do not travel to the Cimarron Road headquarters expecting teller service, a walk-in dispute department, card replacement, cash payments, or access to an account representative.
What Is the Credit One Bank Corporate Phone Number?
1-702-269-1000 has long been listed as Credit One Bank’s headquarters or corporate switchboard number. Credit One’s current customer-facing website does not prominently promote that number for account support.
For a credit card, payment, fraud claim, dispute, online account, verification request, application, fee, balance, or replacement-card issue, use 1-877-825-3242 or the telephone number printed on the back of the card.
The corporate number should not be described as a dedicated Human Resources, complaint-department, fraud, payment, or customer-service number.
Best Credit One Bank Contact Route by Issue
- Credit card account, payment, fee, balance, rewards, or account restriction: Call 1-877-825-3242.
- Calling from outside the United States: Call 1-702-405-2042.
- Lost or stolen credit card: Call Customer Service immediately at 1-877-825-3242.
- Unauthorized or suspicious transaction: Contact Customer Service promptly and follow the official dispute instructions.
- Missing or misapplied payment: Call Customer Service and provide the payment date, amount, method, confirmation, and bank record.
- Credit card application information: Call 1-800-752-5493.
- Online account access: Use the official Credit One Bank sign-in and account-recovery tools.
- High-yield jumbo savings or CD account: Call Deposit Support at 1-877-628-1610.
- Employment application: Use the official Credit One Bank Careers website.
- Media inquiry: Email **@*******ne.com. This address is not for cardmember support.
- Unresolved account complaint: Document the issue, request further review, follow up in writing, and consider an appropriate regulator when the bank has not resolved the matter.
Credit One Bank Customer Service, Online Support and Email
The primary Credit One Bank cardmember-support number is:
Customers outside the United States can call:
Customers can also use the Credit One Bank website or mobile app to review balances, transactions, statements, payments, account settings, documents, and other available account information.
Does Credit One Bank Have a Customer Service Email?
Credit One Bank does not currently publish one general email address for cardmember account questions, billing complaints, disputes, payments, verification documents, or online account problems.
The bank advises customers not to use ordinary email for account-specific questions because normal email is not generally encrypted. Use Customer Service, secure account access, the official file-upload process, or the appropriate mailing address instead.
ab***@*******ne.com is only for forwarding suspicious emails or text messages that appear to impersonate Credit One Bank. It is not a customer-service or complaint email.
**@*******ne.com is only for journalists and media inquiries. Credit One states that the media inbox is not regularly monitored for cardmember account questions.
Credit One Bank Mailing Addresses by Purpose
Credit One uses different mailing addresses for different account functions. Using the headquarters address for every issue can delay processing.
General Correspondence
Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
This address can be used for ordinary written correspondence and certain requested account documents. Check any instructions provided by Credit One before mailing sensitive records.
Credit Card Payment Address
Credit One Bank Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500
Include the required payment information and allow enough mailing time. Verify the payment address on the current statement before mailing because account instructions can change.
Credit Card Dispute Address
Credit One Bank
Attn: Dispute Department
P.O. Box 98876
Las Vegas, NV 89193-8876
A mailed dispute should contain the information requested by Credit One and must be signed. Keep a copy and proof of mailing.
Deposit Account Correspondence
Attn: Deposits
Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
Deposit customers should call 1-877-628-1610 before mailing documents when they are uncertain which process applies.
Lost Cards, Fraud and Credit One Bank Transaction Disputes
If a Credit One Bank credit card is lost or stolen, call 1-877-825-3242 immediately. Customers outside the United States can call 1-702-405-2042.
Credit One’s current security guidance says customers should report a suspicious transaction by phone or in writing within 60 days after the potential error appears on the statement.
When disputing a transaction, be prepared to provide:
- Account information through a private and secure channel
- Merchant name
- Transaction date
- Transaction amount
- Detailed explanation of the dispute
- Receipts, cancellation confirmations, return tracking, credit slips, or merchant correspondence
- Previous Credit One dispute or case number
A written dispute should be signed and sent to the Dispute Department address. Keep copies of the letter, supporting documents, mailing receipt, delivery confirmation, and any response.
Do not send a full card number, Social Security number, password, PIN, one-time security code, identity document, or complete account statement through ordinary email or a public comment form.
Credit One Bank Payment, Verification and Account-Access Complaints
Credit One customers can make payments through the official website, mobile app, AutoPay, telephone system, or payment mailing address. A fee can apply to certain payment options, depending on the account and method selected.
If a payment is missing, reversed, returned, delayed, or applied incorrectly, gather:
- Payment date and amount
- Payment method
- Confirmation or reference number
- Bank-account or card record showing the withdrawal
- Date the payment posted, disappeared, or was reversed
- Any related fee or account restriction
- Prior Customer Service case numbers
Call 1-877-825-3242 and ask the representative to explain whether the payment is pending, returned, reversed, misapplied, held for verification, or under review.
If Credit One requests bank verification, identification, or another document, use the secure Forms & File Uploads area when available. Record the upload date and save the confirmation. When documents are mailed, use the address provided by Credit One and retain copies.
Account fees, annual fees, interest rates, payment terms, available-credit holds, and other conditions can differ by card agreement and offer. Review the agreement for the specific account rather than relying on terms associated with another Credit One card.
How to File and Escalate a Credit One Bank Complaint
- Use the correct account-support route. Call 1-877-825-3242 for cardmember concerns or 1-877-628-1610 for deposit-account concerns.
- Describe the problem precisely. Identify the account or product type, relevant transaction, dates, amounts, prior contacts, and requested resolution.
- Request a reference number. Ask how the issue is being tracked and when the next response should be expected.
- Ask for further review. Request a supervisor, fraud specialist, dispute specialist, payment-research team, verification team, deposit specialist, or another appropriate department.
- Create a written record. Use secure account tools or send concise correspondence to the appropriate mailing address.
- Follow special dispute instructions. Fraud, billing-error, transaction-dispute, and payment issues can have specific addresses and reporting deadlines.
- Keep supporting records. Save statements, payment confirmations, receipts, uploaded documents, letters, delivery records, screenshots, case numbers, and responses.
- Consider the appropriate regulator. When Credit One has had a reasonable opportunity to review the complaint but the matter remains unresolved, customers can review OCC and CFPB complaint options.
Office of the Comptroller of the Currency Complaint
Credit One Bank is a national bank regulated by the Office of the Comptroller of the Currency. The OCC’s Customer Assistance Group accepts qualifying complaints involving national banks.
The OCC recommends first trying to resolve the matter directly with the bank. Customers should then gather a concise description, important dates, amounts, bank responses, and supporting documents before filing.
- OCC Customer Assistance: 1-800-613-6743, Monday through Friday, 7 a.m. to 7 p.m. Central Time
- Online Complaint: File an OCC Bank Complaint
- Mail: Comptroller of the Currency, Customer Assistance Group, P.O. Box 53570, Houston, TX 77052
Consumer Financial Protection Bureau Complaint
The Consumer Financial Protection Bureau accepts complaints involving credit cards, deposit accounts, debt collection, credit reporting, and other consumer-finance products.
Use the CFPB Consumer Complaint Center after organizing the main facts, supporting documents, prior bank contacts, and the resolution requested. The CFPB routes eligible complaints to the appropriate company or government agency.
Credit One Bank 2026 California Debt-Collection Settlement
On February 20, 2026, the Riverside County District Attorney announced that a California court entered a stipulated judgment resolving a civil enforcement action involving Credit One Bank’s debt-collection calls to California residents.
The government complaint alleged that Credit One and its agents made collection calls with unreasonable or excessive frequency and, in some instances, continued calling after consumers asked for the calls to stop or called incorrect numbers. Credit One denied the allegations.
The judgment required Credit One to pay $10.2 million, consisting of $9 million in civil penalties and $1.2 million in investigative costs. It also requires compliance with applicable state and federal debt-collection-call laws and specified business practices.
The District Attorney’s announcement describes penalties and investigative costs. It does not announce a consumer refund, reimbursement, or claims-submission program. Be cautious with websites or messages claiming that every Credit One customer automatically qualifies for a payment.
Customers with a current collection-call complaint should record the dates, times, calling numbers, messages, account involved, requests to stop calling, and responses received. Legal rights can depend on the location and circumstances, so customers seeking legal advice should consult an appropriate qualified professional.
Credit One Bank Careers, Human Resources and Media Contacts
Careers and Human Resources
Credit One Bank does not publicly identify 1-702-269-1000 as a dedicated Human Resources hotline.
Job seekers should search and apply through the official Credit One Bank Careers website. Current employees should use internal Human Resources, payroll, benefits, leave, workplace, or employee-relations systems rather than cardmember Customer Service.
Media Relations
Journalists can email Credit One Bank Public Relations at **@*******ne.com.
This inbox is for media inquiries only and is not regularly monitored for cardmember account questions. Customers should not send card numbers, disputes, account documents, payment information, or complaints to the media address.
About Credit One Bank, Ownership and Leadership
About Credit One Bank
Credit One Bank was founded in 1984 and is headquartered in Las Vegas. It was originally established as First National Bank of Marin, relocated its headquarters to Las Vegas in 1998, and adopted the Credit One Bank name in 2006.
Credit One Bank offers products including:
- Cash-back and points-based credit cards
- Credit cards for a range of credit profiles
- Secured credit cards
- Visa and American Express card products
- Co-branded and affinity cards
- High-yield jumbo certificates of deposit
- Jumbo bump-up certificates of deposit
- High-yield jumbo savings accounts
- Online and mobile account-management tools
Credit One Bank is an FDIC-insured national bank under FDIC Certificate 25620. FDIC insurance applies to eligible deposit accounts within applicable legal limits and ownership categories. It does not insure credit limits, credit card transactions, rewards, or amounts owed on a credit card.
Who Owns Credit One Bank?
The Office of the Comptroller of the Currency identifies Credit One Bank as a wholly owned subsidiary of Credit One Financial.
The OCC also states that Credit One Financial is not a bank holding company and that Credit One Bank is affiliated with Sherman Financial Group, LLC through common beneficial ownership. Sherman Financial Group is privately held.
This wording is more precise than simply saying that Credit One is a division of another consumer bank.
Who Is the CEO of Credit One Bank?
Robert DeJong is President and Chief Executive Officer of Credit One Bank.
Executive roles can change. Corporate correspondents, applicants, vendors, journalists, and others needing current leadership information should verify the title through Credit One Bank’s official corporate materials.
Credit One Bank Competitors and Related Corporate Offices
Credit One Bank competes with credit card issuers and financial institutions offering rewards cards, secured cards, cards for building or rebuilding credit, and deposit products.
Competitors and related COH pages include:
- Capital One Corporate Office
- Discover Card Corporate Office
- American Express Corporate Office
- Chase Bank Corporate Office
Other competitors can include First PREMIER Bank, Synchrony, Mission Lane, OpenSky and other issuers serving overlapping credit-card markets.
Is Credit One Bank the Same as Capital One?
No. Credit One Bank and Capital One are separate financial institutions with different ownership, headquarters, products, account systems, telephone numbers, websites, and regulators.
Because the names and logos can appear similar, verify the issuer shown on the card, statement, account website, application, or correspondence before providing information or making a payment.
Credit One Bank Reviews and Complaints on CorporateOfficeHeadquarters.com
Four Credit One Bank reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from September 11, 2024, through April 4, 2025.
Three reviews are titled “Disappointing Customer Service,” and one is titled “Poor Customer Service.”
Issues described in the visible reviews include:
- Difficulty reaching a representative or obtaining a satisfactory resolution
- Different information being provided during separate calls
- Delays or uncertainty involving fraud investigations and temporary credits
- Payment-method verification and document-review delays
- Payments allegedly being reversed and fees being assessed
- Balance-transfer or payment-posting concerns
- Online account-access problems
- Difficulty obtaining authorization to discuss an account for another person
These reviews describe individual reader experiences and allegations. CorporateOfficeHeadquarters.com has not reviewed the private account records, call recordings, investigation files, payment records, or final outcomes and does not claim that every Credit One customer will have the same experience.
A useful Credit One Bank review should identify the general product involved, approximate date, issue category, support route used, whether a case or dispute number was provided, what resolution was requested, and whether the matter was resolved.
Privacy warning: Do not include complete card or account numbers, Social Security numbers, passwords, PINs, one-time codes, home addresses, telephone numbers, payment details, bank statements, identification documents, credit reports, or private correspondence.
Frequently Asked Questions About Credit One Bank Corporate Office
Where is Credit One Bank headquarters?
Credit One Bank is headquartered at 6801 S Cimarron Road, Las Vegas, NV 89113.
What is the Credit One Bank corporate office phone number?
1-702-269-1000 is commonly listed as the Credit One Bank corporate or headquarters switchboard. Use 1-877-825-3242 for credit card account support.
What is the Credit One Bank customer service number?
Call 1-877-825-3242 for cardmember Customer Service. Customers outside the United States can call 1-702-405-2042.
What is the Credit One Bank application phone number?
Call 1-800-752-5493 for credit card application information.
What is the Credit One Bank deposit-support number?
Call 1-877-628-1610, Monday through Friday from 7 a.m. to 5 p.m. Pacific Time, for high-yield jumbo savings and CD support.
Can I visit the Credit One Bank headquarters?
The Cimarron Road location is a corporate headquarters and not a normal retail bank branch or walk-in cardmember service center. Use official telephone, online, mobile-app, secure-document, or mailing channels.
Does Credit One Bank have an HR phone number?
Credit One Bank does not prominently publish a general public HR hotline. Job seekers should use the official Credit One Bank Careers website, while employees should use internal HR resources.
Does Credit One Bank have a customer service email?
Credit One does not publish one general email for account-specific customer service. The bank advises customers not to send account details through ordinary email. Use Customer Service, secure account access, file upload, or the appropriate mailing address.
What is the Credit One Bank general correspondence address?
Send general correspondence to Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873.
Where do I mail a Credit One Bank payment?
The current payment address is Credit One Bank Payment Services, P.O. Box 60500, City of Industry, CA 91716-0500. Confirm the address on the latest statement before mailing.
Where do I mail a Credit One Bank transaction dispute?
Mail a signed written dispute to Credit One Bank, Attn: Dispute Department, P.O. Box 98876, Las Vegas, NV 89193-8876. Follow the current instructions and reporting deadlines.
How do I file a complaint against Credit One Bank?
Start with Credit One Customer Service, request a case number, ask for further review, and follow up through a secure or written channel. If the matter remains unresolved, review complaint options through the OCC or CFPB.
Who owns Credit One Bank?
Credit One Bank is a wholly owned subsidiary of Credit One Financial. The OCC states that it is affiliated with Sherman Financial Group through common beneficial ownership.
Who is the CEO of Credit One Bank?
Robert DeJong is President and Chief Executive Officer of Credit One Bank.
Is Credit One Bank the same company as Capital One?
No. Credit One Bank and Capital One are separate financial institutions.
Official and Related Credit One Bank Resources
- Official Credit One Bank Website
- Credit One Bank Help Center
- Credit One Bank Account Sign-In
- Credit One Bank Security and Fraud Center
- Credit One Bank Card Agreements
- Credit One Bank Deposit Products
- Credit One Bank FDIC Institution Record
- OCC Bank Complaint Form
- CFPB Consumer Complaint Center
- Identify an Unknown Credit Card or Merchant Charge
About This Page and Disclaimer
This Credit One Bank corporate office page was reviewed and updated on August 20, 2026. The update verified the Las Vegas headquarters address, current cardmember and deposit-support numbers, application number, payment and correspondence addresses, fraud and dispute instructions, FDIC and OCC records, corporate ownership, executive leadership, careers and media routes, 2026 California debt-collection settlement, related COH pages, and all four visible reader reviews.
CorporateOfficeHeadquarters.com is an independent corporate-information, complaint, review, rating and feedback website. It is not affiliated with Credit One Bank, Credit One Financial, Sherman Financial Group, Visa, American Express, the FDIC, the OCC, the CFPB, any card network, or any government agency.
CorporateOfficeHeadquarters.com cannot access a Credit One Bank account, view a statement, process a payment, remove a fee, unlock an account, verify documents, issue temporary credit, investigate fraud, stop collection calls, change credit reporting, close an account, return deposited funds, or respond on behalf of Credit One Bank.
Telephone numbers, mailing addresses, executives, account terms, deposit products, support procedures, dispute deadlines, regulatory contacts, and company details can change. Verify time-sensitive or account-specific information through Credit One Bank, the current statement, the applicable account agreement, or the appropriate government agency.