Reach Dick’s Corporate Office Headquarters 

I ordered an eyeglass strap. I returned it because my son didn’t like it. I was emailed a shipping label from Dicks Sporting Goods. I printed it and taped it to the package. I dropped it off at Post Net on October 28th. I have been told that the FedEx tracking number is invalid, and no one is helping me with anything. I am confused. Why is DSG making such a fuss over $20.75. If the tracking number is invalid that is not my fault. DSG’s is cheap and don’t care about their customers at all. I will never do business with this company again. My order is #20105869225. I have already spoken with several customer service people about this. Thank you for your time. Karen Milliron

Dick’s, Employee went above and beyond. Went into store tonight to make a purchase for my granddaughter, upon checking out I asked the store employee to use my drivers license to look up my Dick’s charge card. Unfortunately it had been canceled for not being used for a year. So I reapplied and was approved. I got a printed paper card, but trying to use it was a Real hassle!!! The sales representative called a manger named Luke and Luke went above and beyond to get it to work, even calling the card company, going to 3 different registers, he was so wonderful!!! Needless to say it never worked! But just because of the way Luke took the time and didn’t brush me off (which unfortunately happens everywhere now a days). He is greatly appreciated by me and You as a company are truly lucky to have him!! I will now be shopping at his store for my grandkids sporting items regularly!!

Dick’s, Don’t shop early. Bought an Under Armour sweatshirt for $60 on 9/4/24 for a christmas gift. Now today 12/31/24 we went to exhange it for a different size. We were told even though we have the receipt we can not exhange it because it is passed the 90 days. If we want another we can get one for the current cost $45 minus the lowest cost this item was sold for in this store which they claim was $11.99, so we can pay another $35 and “exchange” it for a another one. We get a different size for the total cost of $95!!!!!! Our original $60 plus the $35. What a stupid policy. Don’t bother to shop early at Dick’s.

Dick’s, I’ve recently learned that employees at your stores are instructed not to intervene in cases of shoplifting. This policy seems to enable theft, where individuals could potentially walk in with an empty bag, take items, and leave without consequence. If true, this approach not only undermines the shopping experience for paying customers but may also contribute to increased prices to offset losses. As a loyal shopper, I find this deeply concerning. Supporting such practices, whether intentionally or not, seems counterproductive and unfair to honest customers. It’s disappointing to think this could be a company-wide policy. Dick’s needs to address this issue to maintain the trust of its customers.

Dicks staff is unhelpful! Listing items online in incorrect sizes . Glendale and Pasadena CA do this often.