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Etsy, No customer service. I made a purchase that was not delivered. They gave me an Etsy credit which was fine because I had to make another purchase with another seller to replace the one I did not receive. However, then I did not receive the 2nd item, so I requested a Full refund which included the credit from the 1st purchase. I was told I would receive this via chat. Instead, they simply gave me another credit. I was done making purchases as it was already past Christmas. They refused to give me the ‘credit’ back as a refund to my credit card. I now have to jump through hoops to file a dispute with my credit card. I have made multiple purchases on Etsy. This is the 1st time I’ve had such problems. I may have to close my account to obtain my refund. If so, not a problem. Sellers who claim to be in the USA still obtain their items from overseas but don’t tell you that upfront. I waited over 3 weeks on some orders and longer than 6 weeks on another. Not worth the hassle.

Etsy has become disappointing and unreliable. They shut down my handmade shop, despite my being a 5-star seller since 2016 with over 28,000 sales and excellent reviews. They claimed my items weren’t handmade, which is entirely false. I even offered to provide photos of my process, but they said they didn’t have time to review it. All responses are now automated, and there’s no way to speak with a real person. Etsy has shifted its focus, allowing more drop shippers and wholesale items, which is a far cry from their original handmade ethos. I’ve since moved to a platform that values its sellers and buyers. Unfortunately, Etsy seems to be losing its way—just check their reviews, stock performance, and feedback online. Sellers and buyers, be cautious.

Etsy, Suspended for no reason. I had my Etsy store for over 3 years. Hundreds of transactions and a solid 5 star rating. Then I get an email that my store was suspended. No reason given.

I have been a seller on Etsy for over 12 years. I have over 15,000 sales. Etsy has wrongfully removed some of my listings, saying that they are not handmade. (My work is frequently copied and mass-produced in China and other companies, then sold cheaply on Temu. I’ve actually had shoppers contact me and attack me for buying these cheap copies and selling them in my shop because they saw the photos that the thieves stole from my shop page. Yes, trust me, I fight this problem every day, as do countless other artists. It’s like cutting the head off a hydra.) There is ZERO phone support for Etsy sellers. ZERO. It’s infuriating enough that they removed my listings, but I cannot speak to anyone about it. 3 separate email requests for help have been ignored. It’s been a week now. Will someone please, please, PLEASE contact me? It’s incredibly infuriating for me and sad for Etsy as a company that I have to resort to desperate attempts like this to get help.

Etsy support their scammer sellers that charge your card without shipping the item. Then when you call immigration on their scammers they send you an email harassing you. I deleted and permanently closed my account and Etsy is still able to reach out so be very careful because Etsy might be sharing and keeping your info for criminal and illegal reasons.