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Furniture Row, In August of 2023 we purchased a leather couch for around $1800.00 on sale. Also, at that time we purchased a bedroom suite, dining set, totaling $3280.00. In addition to those items, we purchased 2 side chairs for $1661.70. No, we did not purchase a warranty but if I would have known the leather would start rubbing off the couch after 14 months I would have done so. Now I am afraid other places are going to start popping up. The spot is in a place that does not get any wear. In the past we have purchased many items as have our son and daughter. We took a picture to the Furniture Row in Clarksville, IN. Response ” so sorry no warranty”. and they gave a name of leather repair man. Needless to say, we will no longer be shopping at Furniture Row in the future.

Furniture Row is the worst furniture company we have ever dealt with. Purchased (2) bedroom sets for our children back in September. Have since made payments. Was told furniture arrived and set up delivery. At time of delivery window today I received call stating furniture was not in and could not tell me when. I now have both of my kids with no beds to sleep on. I called the store, and the store manager (Phillip) cannot give me an exact date of when furniture will arrive. I have called corporate office number store manager gave me which is online sales, and they cannot give me an exact date of when furniture will arrive. I keep getting passed back and forth between online sales named Ilse and store manager Phillip and both think it’s funny. Completely unprofessional and unacceptable. I need to know how long my kids are going to be without beds to sleep on.

Furniture Row, A Blue 24 hours. We purchased a beautiful leather couch and loveseat at the Springfield MO store Memorial Weekend 2024. We opted to have the furniture shipped to the Columbia MO location because it is closer to our home and we planned to pick up the furniture ourselves. The salesperson; Christopher, was very helpful and attentive. We were informed the furniture would ship in 6-8wks. We paid a percentage of the cost Memorial weekend and within 3 days paid the remaining balance. After a long wait we finally picked up the furniture on 9/26/24. While unpacking the furniture we received a Navy Blue piece and ours is an Oyster color. We immediately call the Columbia location and were advised to call Springfield since we purchased through that store. After phone and texting on 9/26 we decided to wait and contact the store the next day so we could speak with our sales rep. At least 10 different phone conversations and causing an exponentially large amount of frustration we were informed that store had to have the wrong piece Before we would receive the right one. Cutting to the chase Ambrose a wonderful salesperson at the Columbia location figured out where the right piece was and had it delivered the following week. Ambrose is a gem and Furniture Row is very lucky to have him. There were a couple of other problems besides the wrong piece, our disappoint came with all the crazy back and forth phone calling and feeling like we had done something wrong. I believe the Springfield location needs to work on customer service and management. Also, Miles at the Columbia store is great as well, he contacted us to reaffirm the delivery knowing the craziness that had occurred. We do love our new furniture and it looks fantastic in our home. I will shop at Furniture Row again only at the Columbia store and I will ask for Ambrose. Thank you.