Giordano’s is a privately held restaurant chain known for its Chicago-style stuffed deep-dish pizza. Founded in Chicago in 1974, the company operates a combination of company-owned and independently franchised restaurants and also ships frozen pizzas throughout the United States.
Consumers commonly search for the Giordano’s corporate office address or phone number when they need help with an incorrect order, restaurant complaint, delivery problem, refund, gift card, Club Gio rewards account, catering order, nationwide pizza shipment, franchise inquiry, or other unresolved customer-service concern.
How to Contact Giordano’s Corporate Office
Giordano’s provides separate online forms for general inquiries and feedback involving a particular restaurant. The company also publishes a general support telephone number and email address.
- Company Name: Giordano’s
- Franchise Company: VPC Pizza Franchise, LLC
- Giordano’s Corporate and Franchise Office: 60 E. Superior Street, Suite 300, Chicago, IL 60611
- Formerly Listed Headquarters and Restaurant Address: 740 N. Rush Street, Chicago, IL 60611
- Giordano’s Corporate Phone Number: 1-312-641-6500
- Customer Support Email: co*******@*******os.com
- General Inquiry Form: Contact Giordano’s
- Restaurant Feedback Form: Submit Restaurant Feedback
- Official Website: Giordanos.com
- Restaurant Locator: Find a Giordano’s Location
- Delivery and Pickup: Order Giordano’s Online
- Nationwide Pizza Shipping: Ship a Frozen Giordano’s Pizza
- Gift Cards: Giordano’s Gift Cards
- Careers: Giordano’s Jobs
- Franchise Opportunities: Giordano’s Franchising
- Corporate Status: Privately held; no public stock symbol
Giordano’s Corporate Phone Hours
Giordano’s publishes telephone assistance hours of Monday through Friday from 9:00 a.m. until 5:00 p.m. Central Time.
The company’s online “Talk to Us” page states that customers can normally expect a response within 72 hours, although responses may arrive sooner.
The 740 N. Rush Street address remains associated with a Giordano’s restaurant in Chicago. Consumers sending corporate correspondence should use the principal business address at 60 E. Superior Street, Suite 300, unless Giordano’s provides a different mailing address for a specific matter.
How to Escalate a Giordano’s Complaint
The appropriate complaint process depends on whether the concern involves a restaurant visit, pickup order, delivery, third-party delivery service, catering purchase, gift card, rewards account, or nationwide pizza shipment.
- Contact the Giordano’s restaurant where the order or incident occurred and ask to speak with the manager or general manager.
- Keep the receipt, order number, restaurant address, visit date, approximate time, photographs, delivery confirmation, and names of employees involved.
- Clearly explain what happened and state the resolution you are requesting, such as replacement food, a refund, gift-card adjustment, rewards credit, or management follow-up.
- If the restaurant does not resolve the issue, submit Giordano’s official restaurant feedback form and select the location involved.
- Attach or retain a copy of the receipt and provide enough detail for the company to locate the transaction.
- If no response is received within approximately 72 hours, follow up by calling 1-312-641-6500 or emailing co*******@*******os.com.
- Ask that the concern be escalated to the franchise owner, district manager, regional representative, or corporate customer-support team when necessary.
Many Giordano’s restaurants are independently operated by franchisees. The local franchise owner may be responsible for staffing, restaurant management, refunds, delivery arrangements, and other location-specific matters.
If the order was placed through DoorDash, Uber Eats, Grubhub, or another delivery service, review the receipt to determine which company processed the payment. Customers may need to contact both Giordano’s and the delivery provider.
For a food-quality or food-safety concern, keep the receipt, packaging, photographs, and a description of the food’s condition. Serious health or safety concerns may also be reported to the appropriate local health department.
Do not publish complete payment-card numbers, gift-card numbers, account passwords, home addresses, employee identification numbers, or other sensitive personal information in a public review.
About Giordano’s Pizza
Giordano’s was founded in 1974 by Italian immigrant brothers Efren and Joseph Boglio. The brothers opened the first restaurant on Chicago’s South Side and based their stuffed pizza on a family recipe associated with their mother’s Italian Easter pie.
The company became one of Chicago’s best-known deep-dish pizza brands and later expanded into suburban Chicago and markets outside Illinois.
- Founded: 1974
- Founders: Efren Boglio and Joseph Boglio
- Home Market: Chicago, Illinois
- Corporate and Franchise Office: Chicago, Illinois
- Chief Executive Officer: Nick Scarpino
- Business Type: Privately held restaurant operator and franchisor
- Restaurant Count: Approximately 60 locations, subject to openings and closures
- Restaurant Model: Company-owned and independently franchised restaurants
- Primary Product: Chicago-style stuffed deep-dish pizza
- Additional Products: Thin-crust pizza, tavern-style pizza, pasta, sandwiches, salads, appetizers, desserts, and catering
Who Is the CEO of Giordano’s?
Nick Scarpino is the chief executive officer of Giordano’s. He assumed the position in December 2024, succeeding longtime CEO Yorgo Koutsogiorgas.
Before joining Giordano’s, Scarpino served as chief marketing officer of Portillo’s. His previous experience also included digital and marketing leadership positions involving online ordering, delivery, menu development, restaurant growth, and brand partnerships.
Koutsogiorgas retired as CEO after leading Giordano’s since 2011 and continued as a board member and company adviser.
Who Owns Giordano’s?
Giordano’s is privately held. The company’s franchising operations are conducted through VPC Pizza Franchise, LLC, while related VPC entities are associated with company-operated restaurants and management.
An investor group led by Chicago-based Victory Park Capital acquired Giordano’s restaurant assets during the company’s 2011 bankruptcy proceedings. Because Giordano’s is privately owned, it does not publish the same detailed ownership information that a publicly traded company would provide to shareholders.
Giordano’s does not currently have a stock symbol.
Did Giordano’s File for Bankruptcy?
Yes. Giordano’s and affiliated companies entered Chapter 11 bankruptcy proceedings in 2011. Contemporary reports indicated that the filing was connected largely to financial problems involving real-estate holdings associated with the previous ownership group rather than a collapse in restaurant sales.
An investor group acquired the Giordano’s assets later that year, and the restaurant chain continued operating and expanding following the sale.
How Many Giordano’s Restaurants Are There?
Giordano’s operates approximately 60 restaurants, although the total can change as company-owned and franchised locations open, close, or relocate.
The restaurant system includes locations in the Chicago area and selected markets outside Illinois. Customers should use the official Giordano’s location finder before traveling because older online directories may include restaurants that have closed or moved.
Are Giordano’s Restaurants Franchised?
Giordano’s operates both company-owned and independently franchised restaurants. Franchise owners generally manage local employees, restaurant operations, customer service, refunds, and compliance with brand standards.
Giordano’s corporate and franchise teams provide branding, recipes, training, marketing, systems, restaurant-development support, and operating standards.
This mixed ownership structure means that customer experiences, staffing, delivery options, and complaint handling may vary among locations.
Giordano’s Menu and Pizza Styles
Giordano’s is best known for stuffed deep-dish pizza made with a bottom crust, layers of cheese and selected ingredients, a second layer of dough, tomato sauce, and Parmesan cheese.
The company’s menu may also include:
- Traditional Chicago-style stuffed deep-dish pizza
- Thin-crust pizza cut into Chicago-style squares
- Tavern-style pizza
- Specialty pizzas
- Build-your-own pizzas
- Pasta dishes
- Sandwiches
- Salads
- Appetizers
- Chicken dishes
- Desserts
- Kids’ meals
- Beer, wine, or cocktails at participating restaurants
Menus, prices, promotions, and available pizza styles may vary by restaurant.
Giordano’s Delivery and Pickup
Customers can order pickup or delivery through Giordano’s online ordering system at participating locations. Some restaurants may use third-party delivery providers rather than restaurant-employed drivers.
Before placing an order, customers should check:
- Which company will process the delivery
- Delivery fees and service charges
- Estimated delivery time
- Whether menu prices differ from restaurant prices
- Who handles refunds or missing items
- Whether promotions and rewards can be used
If a delivery arrives cold, damaged, incomplete, or late, take photographs and contact the restaurant and delivery provider promptly.
Giordano’s Nationwide Pizza Shipping
Giordano’s ships frozen stuffed pizzas to customers in the United States through its online shipping service. Shipping orders are separate from ordinary restaurant pickup and delivery orders.
Customers with a frozen-pizza shipping concern should retain:
- The shipping order number
- Delivery tracking information
- Photographs of the package and food
- The delivery date and time
- Any temperature or packaging concerns
- Emails confirming the order or promised replacement
Because frozen food is involved, customers should report a delayed, damaged, thawed, or missing shipment as soon as possible.
Giordano’s Club Gio Rewards
Giordano’s operates a loyalty program known as Club Gio. Members may receive points, promotions, exclusive offers, birthday benefits, or other rewards through the Giordano’s website or mobile application.
Program rules and benefits may change. Customers experiencing missing points, duplicate accounts, login problems, unavailable rewards, or incorrect purchase credit should keep the receipt and screenshots and contact Giordano’s through its general inquiry form.
Giordano’s Gift Cards
Giordano’s sells gift cards that can be used at participating locations. Before purchasing or using a card, customers should review whether it is accepted at every restaurant, including independently owned franchise locations.
For a gift-card problem, retain the purchase receipt, activation confirmation, partial card number, balance information, and details about the attempted transaction. Never publish the complete gift-card number or security code in a public comment.
Giordano’s Catering and Events
Participating Giordano’s restaurants offer catering for business meetings, parties, family events, school functions, and other gatherings.
Catering menus, minimum purchases, delivery areas, setup services, cancellation policies, deposits, and gratuities vary by restaurant. Customers should obtain important terms in writing, particularly for large or time-sensitive events.
Giordano’s Reviews, Complaints and Customer Feedback
The number of reviews currently visible on CorporateOfficeHeadquarters.com is limited. The comments should therefore be treated as individual customer experiences rather than a complete measure of Giordano’s overall service.
The existing reviews have mentioned the following themes:
- Third-party delivery concerns: One longtime customer objected to a restaurant using DoorDash and Uber Eats rather than accepting direct delivery orders.
- Food temperature and handling: The same reviewer expressed concern that third-party delivery could result in cold pizza or toppings shifting during transportation.
- Pizza size and value: Another customer complained that an individual deep-dish pizza appeared significantly smaller than expected for the price charged.
- Employee explanations: The customer questioned whether the pizza size matched what the restaurant employee had described.
- Positive product feedback: A five-star reviewer praised Giordano’s pizza after trying it during a visit with family.
- Requests for new locations: The positive reviewer asked Giordano’s to consider opening a restaurant in North Carolina.
These submissions involve a small number of restaurants and transactions. Delivery arrangements, pricing, portion sizes, staffing, and customer service can vary by location and franchise owner.
As additional reviews are submitted, this section can be expanded to identify broader patterns involving order accuracy, delivery, food quality, refunds, pricing, rewards, and management responses.
Giordano’s Competitive Landscape
Giordano’s competes with Chicago-style pizza restaurants, national pizza-delivery companies, regional chains, Italian restaurants, and independently owned pizzerias.
Three significant competitors include:
- Uno Pizzeria & Grill Corporate Office – Uno competes directly in Chicago-style deep-dish pizza, casual dining, appetizers, pasta, burgers, and restaurant delivery.
- Domino’s Corporate Office – Domino’s competes through nationwide delivery, digital ordering, rewards, carryout promotions, and an extensive restaurant network.
- Papa John’s Corporate Office – Papa John’s competes through delivery, pickup, online ordering, loyalty rewards, promotions, and a large franchise system.
Giordano’s also competes with regional and Chicago-focused pizza chains, including:
- Rosati’s Pizza Corporate Office – Rosati’s competes in Chicago-style pizza, thin crust, pasta, sandwiches, wings, and franchise-operated delivery restaurants.
- Happy’s Pizza Corporate Office – Happy’s competes through delivery, pizza, wings, ribs, seafood, and value-oriented menu offerings.
Other competitors include Lou Malnati’s, Gino’s East, Home Run Inn, Nancy’s Pizza, Pizza Hut, Little Caesars, local Chicago pizzerias, and restaurants specializing in deep-dish or stuffed pizza.
Related Pizza and Restaurant Corporate Office Pages
- Uno Pizzeria & Grill Corporate Office
- Domino’s Corporate Office
- Papa John’s Corporate Office
- Little Caesars Corporate Office
- Rosati’s Pizza Corporate Office
- Mellow Mushroom Corporate Office
- Pizza Ranch Corporate Office
- Happy’s Pizza Corporate Office
Additional Giordano’s Customer Resources
Consumers seeking help with a restaurant experience, order, delivery, rewards account, gift card, job, catering order, or franchise opportunity may find these official resources useful:
- Submit Feedback About a Giordano’s Restaurant
- Send Giordano’s a General Inquiry
- Find a Giordano’s Restaurant and Phone Number
- Order Giordano’s Delivery or Pickup
- Ship Giordano’s Pizza Nationwide
- Giordano’s Gift Cards
- Search Giordano’s Job Openings
- Giordano’s Franchise Information
Frequently Asked Questions About Giordano’s Corporate Office
Where is Giordano’s corporate office?
Giordano’s franchise and principal business address is listed as 60 E. Superior Street, Suite 300, Chicago, IL 60611.
Is 740 N. Rush Street the Giordano’s headquarters?
740 N. Rush Street is associated with a Giordano’s restaurant and has appeared in older corporate listings. Current franchise records identify 60 E. Superior Street, Suite 300 as the principal business address.
What is Giordano’s corporate phone number?
Giordano’s publishes 1-312-641-6500 for general assistance. Telephone hours are normally Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
What is Giordano’s customer-service email address?
Giordano’s publishes co*******@*******os.com. Restaurant-specific complaints should also be submitted through the official feedback form.
How do I file a complaint with Giordano’s?
Begin with the manager of the restaurant involved. If the matter is not resolved, submit Giordano’s restaurant feedback form and include the location, visit date, receipt, order details, and requested resolution.
How long does Giordano’s take to respond?
Giordano’s states that it normally responds to online inquiries within 72 hours, although responses may arrive sooner.
Who is the CEO of Giordano’s?
Nick Scarpino is the chief executive officer of Giordano’s. He succeeded Yorgo Koutsogiorgas in December 2024.
Who owns Giordano’s?
Giordano’s is privately held. Its franchise operations are associated with VPC Pizza Franchise, LLC. An investor group led by Victory Park Capital acquired the restaurant assets in 2011.
Is Giordano’s publicly traded?
No. Giordano’s is privately owned and does not have a public stock symbol.
How many Giordano’s locations are there?
Giordano’s operates approximately 60 restaurants, but the number can change as company-owned and franchised locations open or close.
How do I contact a specific Giordano’s restaurant?
Use the restaurant locator on Giordanos.com. Each location page provides the local address, telephone number, hours, ordering options, menu, and available services.
How do I request a Giordano’s refund?
Contact the restaurant that processed the purchase. For a third-party delivery order, also contact the delivery company. Keep the receipt, order number, photographs, and written confirmation of any promised refund.
How do I report missing food from a Giordano’s order?
Call the restaurant immediately and provide the order number and missing items. If the order was delivered through a third-party service, report the problem through that service as well.
Does Giordano’s ship pizza nationwide?
Yes. Giordano’s offers frozen-pizza shipping through its official shipping website. Availability, delivery dates, packages, and shipping fees may vary.
How do I contact Giordano’s about Club Gio rewards?
Use the general inquiry form and include the account email, transaction date, restaurant location, receipt, and screenshots showing the missing or incorrect reward.
How do I apply for a job at Giordano’s?
Visit the Giordano’s careers page or contact the individual restaurant. Hiring procedures may vary because some restaurants are independently franchised.
How do I contact Giordano’s franchising?
Use the franchise inquiry page on Giordanos.com. Prospective franchisees can review available information and submit their contact and business details.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also gives customers a place to share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns and show how experiences differ among companies, franchise owners, restaurant managers, employees, and locations.
Corporate addresses, telephone numbers, restaurant locations, ownership structures, and leadership positions can change. Visitors should verify important information through Giordano’s official website before mailing documents, providing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Giordano’s, VPC Pizza Franchise, LLC, VPC Pizza Operating Company, Victory Park Capital, or any Giordano’s franchise owner.
Giordano’s, Club Gio, Italian Born Chicago Raised, and related names and logos are trademarks of their respective owners. Corporate and restaurant information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com.
Share Your Giordano’s Experience
Have you contacted Giordano’s, worked with a restaurant manager, placed a delivery order, used Club Gio, requested a refund, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the restaurant location, approximate visit date, order method, type of concern, customer-service channel used, whether Giordano’s responded, and whether the matter was resolved.
Do not include payment-card numbers, passwords, complete order numbers, gift-card numbers, home addresses, employee identification numbers, or other sensitive personal information.
Looking for another pizza company? Browse our Pizza Restaurant Corporate Offices and Phone Numbers directory.