Gucci’s U.S. corporate and customer operations include official addresses in New York and New Jersey. Gucci America, Inc. lists 195 Broadway in New York City as its postal address and 50 Hartz Way in Secaucus, New Jersey, as its registered office. Gucci is part of global luxury group Kering.
This page provides current Gucci USA corporate contact information, Client Services phone and email support, returns and repair resources, careers information, ownership details and complaint-escalation guidance.
Important address clarification: Older listings commonly describe 195 Broadway, New York, NY 10007 simply as the Gucci USA headquarters. Gucci’s current official corporate information more specifically identifies 195 Broadway as the postal address for Gucci America, Inc. and lists 50 Hartz Way, Secaucus, NJ 07094 as the company’s registered U.S. office.
Gucci USA Corporate Office and Contact Information
- Brand: Gucci
- U.S. Company: Gucci America, Inc.
- Parent Group: Kering
- Gucci America Registered Office: 50 Hartz Way, Secaucus, NJ 07094, USA
- Gucci America Postal Address: 195 Broadway, New York, NY 10007, USA
- Gucci Client Services Phone Number: 1-877-482-2430
- Client Services Hours: Monday-Saturday, 10 a.m.-8:30 p.m. ET; Sunday, 11:30 a.m.-8:30 p.m. ET
- Gucci USA Email: as********@*********************ci.com
- Gucci Client Services: Gucci Contact Us
- Gucci Corporate Information: Gucci Corporate Information
- Store Locator: Find a Gucci Store
- Careers: Gucci Careers
- Official Website: Gucci.com
Where Is Gucci USA Headquarters?
Gucci’s U.S. corporate information identifies two different official addresses for Gucci America, Inc.
Registered Office:
Gucci America, Inc.
50 Hartz Way
Secaucus, NJ 07094
USA
Postal Address:
Gucci America, Inc.
195 Broadway
New York, NY 10007
USA
This distinction is useful for people searching for the Gucci headquarters, Gucci USA headquarters, Gucci corporate office NYC, Gucci New York corporate office or Gucci corporate mailing address.
195 Broadway remains a valid official Gucci America postal address, but Gucci’s own current corporate-information page describes 50 Hartz Way in Secaucus as the registered office.
Is 195 Broadway the Gucci Corporate Office?
195 Broadway is an official Gucci America address, but Gucci currently describes it specifically as the company’s postal address.
For that reason, it is more accurate to describe 195 Broadway as Gucci America’s New York postal and corporate-contact address rather than presenting it as the company’s sole or registered U.S. headquarters.
Gucci America, Inc.’s registered office is in Secaucus, New Jersey.
What Is the Gucci Corporate Phone Number?
Gucci currently publishes 1-877-482-2430 for U.S. Client Services.
The number is widely described by third-party directories as the Gucci headquarters phone number or Gucci corporate number, but Gucci itself presents it as its Client Services telephone number.
Customers should therefore use it for assistance rather than assuming it directly reaches corporate executives, Human Resources or a separate complaints department.
Gucci Customer Service Phone Number and Hours
Gucci Client Services can be reached at 1-877-482-2430.
Current U.S. Client Services hours are:
- Monday-Saturday: 10 a.m.-8:30 p.m. Eastern Time
- Sunday: 11:30 a.m.-8:30 p.m. Eastern Time
Gucci also provides email, live chat and WhatsApp support through its official Contact Us page.
Client Services can help with issues including:
- Online purchases
- Product availability
- Order status
- Delivery questions
- Returns and refunds
- Exchanges
- Product care
- Repairs and after-sales service
- Boutique information
- Appointments
- MY GUCCI accounts
- General complaints and feedback
Gucci USA Email Address
Gucci’s current corporate information lists:
as********@*********************ci.com
for Gucci America, Inc.
Gucci also encourages customers to use the email option available through its official Client Services page. That online form can route the message by subject, including product questions, delivery, returns, payments, order issues, technical assistance and repairs.
The older Cl****************@******ci.com address appears in previous listings, but Gucci’s current corporate information instead publishes as********@*********************ci.com. This page therefore uses the currently published address.
How to File a Complaint With Gucci
Gucci does not currently publish a separate national telephone number specifically labeled as a “complaints department.” The standard Client Services team is the appropriate first point of contact for most customer complaints.
- Contact Client Services: Call 1-877-482-2430, use live chat, WhatsApp or submit an email inquiry.
- Contact the boutique involved: If the issue involves an in-store purchase or service experience, contact that Gucci location and ask for management.
- Document the issue: Keep receipts, order information, return tracking, repair documentation, photographs and previous correspondence.
- Ask for additional review: If the initial Client Advisor cannot resolve the concern, request escalation or further review.
- Explain the requested resolution: Clearly state whether you are seeking a refund review, replacement, repair, delivery investigation, account correction or another outcome.
- Use written correspondence when appropriate: Gucci America’s official postal address is 195 Broadway, New York, NY 10007.
Gucci Online Order and Delivery Problems
Customers with an online-order or delivery complaint should start with Gucci Client Services and retain the order confirmation, tracking information and any carrier correspondence.
Useful information to have available includes:
- Order number
- Purchase date
- Item ordered
- Tracking number
- Delivery status
- Photographs of damaged packaging when relevant
- Previous Client Services contacts
If an item is shown as delivered but has not been received, notify Gucci promptly and keep all carrier and delivery information while the issue is investigated.
Gucci Returns and Refunds
Gucci offers online return tools for eligible Gucci.com purchases and provides prepaid return instructions for qualifying returns.
Current Gucci return confirmations state that merchandise received back by Gucci.com is generally processed within approximately seven to ten business days. After Gucci processes a refund, additional time may be required before the funds appear in the customer’s account.
Refunds are normally issued to the original payment method, subject to Gucci’s current terms and the eligibility of the merchandise.
Customers should begin a return through Gucci’s official order and return system instead of mailing merchandise directly to the New York or New Jersey corporate addresses.
Gucci Repairs and Product Care
Gucci Client Services assists with product-care and repair requests for eligible Gucci merchandise. After-sales assistance is also available through Gucci boutiques and authorized retailers.
A repair request can involve products such as:
- Handbags
- Leather goods
- Shoes
- Jewelry
- Watches
- Accessories
Gucci may need to assess an item before determining the available repair options, timing and cost.
Keep the purchase information and any existing repair documentation when contacting Client Services about an unresolved repair.
Gucci Authenticity and Counterfeit Concerns
Luxury products are frequent targets for counterfeit sellers, fake websites and misleading social-media advertisements.
Gucci provides an Authenticity Tag on selected merchandise. Compatible products can be scanned through the Gucci App using NFC technology to access product identity and after-sales information.
The authenticity feature is available only on selected Gucci products and should not be treated as a universal authentication service for every item ever produced by Gucci.
Consumers considering a Gucci purchase should use Gucci stores, Gucci.com or another authorized source and be cautious of unfamiliar websites offering supposedly new Gucci merchandise at unusually low prices.
Gucci Stores and Boutique Complaints
If a complaint involves service at an individual Gucci boutique, start with that location. Store management may be able to address local issues involving appointments, pickup, employee interactions, product availability or an in-store transaction.
Gucci provides store-specific contact information through its official store locator.
If the boutique cannot resolve the issue, contact Gucci Client Services at 1-877-482-2430 and provide the store location, visit date and relevant purchase information.
Gucci Human Resources and Careers
Gucci does not prominently publish a general U.S. Human Resources telephone number for job applicants on its customer-service page.
People seeking Gucci employment should use the official Gucci Careers page or Kering’s employment resources.
Career areas can include retail, merchandising, communications, technology, finance, operations, supply chain, design and other corporate functions.
Current employees should use the internal Human Resources and People contacts provided by Gucci or Kering rather than ordinary Client Services.
About Gucci
Gucci was founded in Florence, Italy, in 1921 by Guccio Gucci and developed into one of the world’s best-known luxury fashion houses.
Its product categories include:
- Handbags and leather goods
- Women’s and men’s ready-to-wear
- Shoes
- Belts and accessories
- Jewelry and watches
- Travel products
- Children’s fashion
- Décor and lifestyle products
- Fragrances and beauty products
Gucci’s Italian company, Guccio Gucci S.p.A., is registered at Via Tornabuoni 73/r, 50123 Florence, Italy.
Who Owns Gucci?
Gucci is part of Kering, the global luxury group whose portfolio includes several major fashion, leather-goods and jewelry houses.
Gucci operates through entities including Guccio Gucci S.p.A. in Italy and Gucci America, Inc. in the United States.
Who Is the CEO of Gucci?
Francesca Bellettini is President and Chief Executive Officer of Gucci.
She was appointed to lead Gucci in September 2025 after previously serving in senior leadership positions within Kering and as President and CEO of Saint Laurent.
Because Gucci is part of Kering, major group-level governance and ownership matters are also handled through the Kering organization.
Gucci Competitors and Related Corporate Offices
Gucci competes globally with luxury fashion houses selling designer apparel, leather goods, accessories, footwear and jewelry.
- Louis Vuitton Corporate Office — luxury fashion, leather goods and accessories
- Chanel Corporate Office — luxury fashion, handbags, beauty and accessories
- Prada Corporate Office — luxury fashion, footwear and leather goods
Related Kering brand: Saint Laurent / YSL Corporate Office is another Kering luxury house. Gucci and Saint Laurent maintain separate brands and customer-service operations even though they share the same parent group.
Gucci Reviews on CorporateOfficeHeadquarters.com
There are currently no reader reviews published on this Gucci CorporateOfficeHeadquarters.com page.
Because there is not yet a body of firsthand COH feedback to evaluate, this page does not assign positive or negative complaint trends to Gucci.
Customers who have dealt directly with Gucci Client Services, a Gucci boutique, online ordering, returns, repairs or another Gucci service can share a firsthand experience below.
Frequently Asked Questions
Where is Gucci USA headquarters?
Gucci America, Inc. lists a registered office at 50 Hartz Way, Secaucus, NJ 07094 and an official postal address at 195 Broadway, New York, NY 10007.
What is the Gucci corporate address in New York?
Gucci America’s official New York postal address is 195 Broadway, New York, NY 10007.
Is 195 Broadway the registered Gucci USA headquarters?
No. Gucci’s current corporate information identifies 195 Broadway as Gucci America, Inc.’s postal address. Its registered office is 50 Hartz Way, Secaucus, NJ 07094.
What is the Gucci USA corporate phone number?
Gucci currently publishes 1-877-482-2430 for U.S. Client Services. Gucci does not describe it as a separate executive-office or headquarters switchboard.
What is the Gucci customer service number?
Gucci Client Services can be reached at 1-877-482-2430.
What are Gucci Client Services hours?
Current U.S. hours are Monday through Saturday from 10 a.m. to 8:30 p.m. Eastern Time and Sunday from 11:30 a.m. to 8:30 p.m. Eastern Time.
What is Gucci’s USA email address?
Gucci’s current corporate information lists as********@*********************ci.com for Gucci America, Inc. Customers can also use the email form on Gucci’s official Client Services page.
How do I complain to Gucci?
Start with Gucci Client Services at 1-877-482-2430 or use email, live chat or WhatsApp. If the issue involves a particular boutique, contact store management as well. Keep receipts and correspondence and request additional review if necessary.
Does Gucci have a separate complaints department phone number?
Gucci does not currently publish a separate national number specifically labeled as its complaint department. Its Client Services number is 1-877-482-2430.
How do I contact Gucci about an online order?
Call Gucci Client Services at 1-877-482-2430 or use the official online contact page. Have the order and delivery information available.
How do I request a Gucci repair?
Contact Gucci Client Services or a Gucci boutique. A Client Advisor can provide information about product-care and repair options after the item is assessed.
Where is Gucci’s global corporate office?
Guccio Gucci S.p.A. is registered at Via Tornabuoni 73/r, 50123 Florence, Italy. Gucci is part of the Kering luxury group.
Who owns Gucci?
Gucci is part of Kering.
Who is the CEO of Gucci?
Francesca Bellettini is President and Chief Executive Officer of Gucci.
Does Gucci publish an HR phone number?
A dedicated general Gucci Human Resources phone number for applicants is not prominently published through Client Services. Job seekers should use the official Gucci Careers page or Kering’s recruiting resources.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, phone numbers, customer-service contacts, complaint-escalation information and reader reviews. This Gucci page distinguishes Gucci America’s New York postal address from its New Jersey registered office and separates corporate information from Client Services, boutique support, repairs and careers contacts.
Page Update Note
This Gucci page was updated on August 19, 2026, to clarify the difference between Gucci America’s New York postal address and New Jersey registered office, verify the current Client Services number and hours, update the official U.S. email address, remove the inaccurate description of Client Services as a dedicated headquarters and complaints number, update company leadership and ownership information, add returns, repairs and authenticity guidance, verify relevant CorporateOfficeHeadquarters.com links and confirm that no reader reviews are currently published.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Gucci, Gucci America, Inc., Guccio Gucci S.p.A., Kering or any Gucci boutique or authorized retailer. This page is provided for informational, review, complaint and feedback purposes.
Corporate addresses, phone numbers, Client Services hours, return policies, repair procedures, store information and company leadership can change. Confirm time-sensitive information directly through Gucci before mailing merchandise, sending formal correspondence or providing private information.
Gucci Complaints, Reviews and Feedback
Have you contacted Gucci Client Services, a Gucci boutique, online-order support, returns or repair services? Share a firsthand review below. Useful feedback may address online purchases, delivery, refunds, exchanges, product care, repairs, boutique service, Client Services or complaint handling.
Describe what happened, approximately when it occurred, which Gucci contact route you used and how the company responded. Do not publish complete order numbers, payment-card information, passwords, home addresses or other sensitive personal information.