Jersey Mikes Corporate Office Headquarters 

Bad Customer Service blaming third-party website!

21040-F Frederick Rd, Germantown, MD 20876

Has no idea why I have gotten charged for food that is not available to pick up. Told to contact the manager, and then 18 minutes later, I was told to contact their website. If you are in need of food in exchange for your money, do NOT come to this location. I told him it was not in the system and that I needed to come back to speak to David Campos. Alejandro Castillo was not able to do anything after asking to view my email confirmation, my text messages, and then their website.

It is unacceptable to place blame on the customer for their third-party app.

My time has been wasted with no energy to fuel my frustration.

41 mins

No food

Must return to the store for a possible refund if the manager chooses to respond, instead of calling me during his work shift tomorrow at 11 -6 / or so, told by Alejandro Castillo.

I was Fired for working hard & trying to get 100 lunch boxes out by 11 am. Basically by myself. Because my GM is never on time & was supposed to be there at 6 am.I arrived at 6:30 & had to do all the work. Also, he didn’t open the store until around 10:30 am. Our GM Anthony Jackson gets away with everything & we always do all the work. I have other employees that have quit because of him being so Lazy but yet we get blamed for it. So unfair

On 5/23/23 at 10:16 am I placed a customized order at my nearest Jersey Mikes 34074 on 4055 Broadway NYC 10032-1516 ticket# 01-002587-99-017189. One sub was a reg #2 with the Rosemary Bread and the second was a #2 mini with white bread. When the order arrived both subs were on the rosemary bread which prompted me to call the store and informed the manager, my order wasn’t correct. The manager at first apologized and said she would credit me the mini and gave me her cell phone number to send her the pic which I did, minutes later she texts me back she wanted a pic of my colleagues’ sub which she ate, and I informed her my colleague Penelope Duda ate it. The manager didn’t respond, and we waited for the credit on her cc today we both checked, and nothing was credited. I texted the manager today, and I have not heard back. The mini was $6.79 w/o tax, but it’s the dismissiveness that I don’t appreciate. The poor customer service and lack of follow-up. This is a new shop in Washington Heights and I have compared it with Harsdale NY Washington Heights has a lot to grow, and I get it however be more attentive to customized order specifics. Often they don’t include the banana peppers and or replace them with pickles which are two different items. I am very particular about my subs and I am unsatisfied and my mood changes when my sub isn’t prepared correctly. You can check out my account and see all the times I have ordered JM, I am a huge fan.