Reach Kay Jewelers Corporate Office 

Kay Jewelers, Dishonest and worst customer service – over charged interest charges!! Kay Jewelers is the worst when it comes to customer service. I purchased several items and some with a “interest promotion”. the first issues were when I called three days after the promotion expired to pay off the balance and they told me that they don’t have any grace period if is not paid on the expiration date. Then a few months later, I paid off a balance. Then I received a remaining balance supposedly for some rollover interests from when I purchase the items??!!! claiming that there were some rollover interests from the “rollover”, even though the statement stated the payoff amount at the moment they received the payment. Is there a class action lawsuit for this company? I’m sure I’m not the first one that they have over charged on fake interests. I will publish all this in all social media platforms. I will Never, Never Buy anything from this store. I’m warning future buyers, be aware!!

Kay Jewelers, Disorganized and unprofessional. I purchased my wife’s engagement ring, wedding band, my wedding band, & a pair of earrings for my wife at the Wilton, NY location. My wife has been taking her jewelry to the Niskayuna, NY location & every time she is there the staff gives her a hard time. Stating they cannot find any piece of jewelry on the account, even though we’ve purchased the lifetime warranties. Today was the straw that broke the camel’s back as my wife called me crying, saying she felt like they were treating her like a criminal and acting like the jewelry wasn’t hers because they couldn’t locate it on the account. After some back and forth, the jewelry was somehow magically found but she couldn’t add the inspection on the account because the system wouldn’t let her but would “make a note”. We’ve been told they were going to make a note just about every time we’ve gone in and it’s the same experience every time we go back. Needless to say, we are only going to keep up with the inspections and cleanings. At this point, I would not make another purchase from Kay Jewelers unless we ended up getting some out of this world customer service.

My husband and I have been buying from Kay’s in the Staten Island Mall for years, we have bought cards from there, well over the years, and every time the employees changed their manners, I am a 60-year-old who was treated like I was dirt, they even turn their nose up at me..very nasty, rude, disrespectful and unprofessional.. I will not stand for this and plan to take actions!

I took my ring to be inspected, the young woman that was helping me was very professional and presented herself well. After she inspected my ring and collected the information to have it sent for repair, I inquired about making another purchase. As soon as she started to help me another employee, I guessed was the store manager, interupted us and told the young lady to go to lunch and he took over. I was very put off by this man! First, way he just took over! He did not ask if I would mind since she needed to take a lunch break. Second, his personal hygiene, just nasty. Not only was appearance sloppy, but it looked as if he had just come in from working on a greasy car or something. His fingernails were not only long but caked with black dirt! I have worked in customer service as a salesperson and as a manager. In a business where customer service is of the upmost importance, so is personal hygiene! Another thing, he was so loud and arrogant he acted as if I should have known that the store had moved to a new location and kept repeating when the move was made. I live more than an hour from the store and do not go into that area very often. I felt offended by the way he kept addressing me.

I finished my purchase with him. He told me that if I changed my mind on either of the items I was ordering to give him a call. I found at a different store exactly what I was looking for so I called him early the next morning to let him know I wanted to cancel one of the items. I was informed by him that I would have to come into the store do so. I live over an hour away, why would he tell me to call him if he couldn’t take care of the cancellation over the phone? My husband and I have purchased many items from this location over the last 23 years. I most likely will not return and will take my business to another retailer.

Kay Jewelers should be embarrassed having their name associated with Comenity Bank. Kay Jewelers promotes financing through Comenity Bank and they should not do this. The one year no interest payment plan through Comenity Bank should not be promoted. Comenity Bank sets up the payment plan so that the very last payment is late and then they charge a years worth of interest. Shame on Comenity Bank and shame on Kay Jewelers !!!