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Kay Jewelers, Battery replacement gone bad.. Greetings: The unit is a Casio watch…it has sentimental value. The idea was battery replacement (the unit was low however still functioning properly). The unit submitted, battery replaced on the spot, about 15 minutes by a known, comparable associate. A day later it quit. I contacted the associate and they requested return for another battery service. The unit family to display or function. At disassembly I noticed the initial assembly was not propi. I returned to an store, explained the problem and battery replacement was performed again…with same failure. At disassembly I requested they observe the former reassemble attempt. They verified ut was incorrect. A case file was started and the unit was submitted to the store repair service. Almost 4 months later liability, repair, replace or compensation has not been admitted. There is constant stalling and no return contact correspondence. Hence the time passed. is outrageous service and disrespectful. I care not of replacement or compensation by $ or store credit. I wish repair or module replacement. Having no success with customer in-service I have resorted to file complaint claim with attorneys general in the Jewelers corporate state and store local state.

Kay Jewelers, Idiotioic Advertisement. Kay’s “She Does it All” or “Che does it all”, is how they say it. And that has to be just about the dumbest TV commercial I have ever seen. What does all kinds of people hugging granny’s and brother and sisters and such, have anything to do with jewelry?

Kay Jewelers, Bad Customer Experience! I purchased an online Gift Card for my wife for her birthday, I understand the Terms & Conditions of the gift card but my wife did not open the gift card and look at it on that same day because her birthday was the next day. I communicated with a live agent via chat and also spoke with a representative on your 800#, both refused to give a refund, even though my wife could not find anything that she wanted at kay Jewelers The gift card is only returnable within 60 minutes of purchase, that seems to be very difficult for an individual to be able to fulfill those conditions when I asked could there be any exceptions made? The answer was no, this is a very bad customer experience. As a result of this, I would no longer do business with kay Jewelers, nor will I ever recommend them. Not sure what I intend to so with the gift card as I do not want to throw away my money. I am very disappointed as I have spent thousands of dollars on watches and jewelry through Kay, but this was the first time I ever purchased a gift card.

Kay Jewelers, Southridge Mall Greendale Wi. Could Not Show Me A 3 Mm Size Stone And Had No Clue. Also Could Not Answer Any Questions. Went To Rodger And Hollands And Shocked That Kay Jewelers Had No Tools…Rodger And Hollands Answered All My Questions Within 10 Minutes.

Kay Jewelers, I will never shop at Kay Jewelers again due to their biased and unwelcoming behavior. There are plenty of other fine places to shop that treat customers with respect.