Reach Kay Jewelers Corporate Office Headquarters 

Kay Jewelers, Bad Customer Experience! I purchased an online Gift Card for my wife for her birthday, I understand the Terms & Conditions of the gift card but my wife did not open the gift card and look at it on that same day because her birthday was the next day. I communicated with a live agent via chat and also spoke with a representative on your 800#, both refused to give a refund, even though my wife could not find anything that she wanted at kay Jewelers The gift card is only returnable within 60 minutes of purchase, that seems to be very difficult for an individual to be able to fulfill those conditions when I asked could there be any exceptions made? The answer was no, this is a very bad customer experience. As a result of this, I would no longer do business with kay Jewelers, nor will I ever recommend them. Not sure what I intend to so with the gift card as I do not want to throw away my money. I am very disappointed as I have spent thousands of dollars on watches and jewelry through Kay, but this was the first time I ever purchased a gift card.

Kay Jewelers, Southridge Mall Greendale Wi. Could Not Show Me A 3 Mm Size Stone And Had No Clue. Also Could Not Answer Any Questions. Went To Rodger And Hollands And Shocked That Kay Jewelers Had No Tools…Rodger And Hollands Answered All My Questions Within 10 Minutes.

Kay Jewelers, I will never shop at Kay Jewelers again due to their biased and unwelcoming behavior. There are plenty of other fine places to shop that treat customers with respect.

Kay Jewelers, After reading about the firing of an employee at one of your Ohio stores, I’ve decided to take my business elsewhere. What Kay Jewelers did was deeply disappointing, and I cannot overlook such actions.

Kay Jewelers, Expert Customer Service. I love good jewelry but always need to be assured of the value and my confidence built before I make an expensive purchase. Allison Pape, the manager of the North Port, Florida store is a true knowledgeable professional. She understands your needs and does everything to provide the necessary information for you to make that desired purchase. Allison always has a smile, impeccably dressed, always a pleasure to deal with. All your employees should aspire to reach her level of competency. I am a Kay Jewelers customer because of Allison Pape.