Lucky Brand is an American denim and lifestyle-apparel retailer founded in Los Angeles in 1990. The brand sells jeans, shirts, dresses, jackets, shoes, accessories, fragrances, and other products through LuckyBrand.com, Lucky Brand stores, outlet locations, department stores, and licensed partners.
Lucky Brand’s corporate structure has changed since its 2020 bankruptcy and acquisition. Authentic Brands Group owns the Lucky Brand intellectual property, while Lucky OpCo LLC and Catalyst Brands operate Lucky Brand’s primary U.S. retail stores and e-commerce business.
The address at 1411 Broadway in New York belongs to Authentic, the brand owner. It should not be described as Lucky Brand’s customer-service headquarters or used as the first destination for an order, return, refund, gift-card, product-quality, or store complaint.
Lucky Brand Corporate Office and Customer-Service Information
- Consumer Brand: Lucky Brand
- Current Operating Company Named by Lucky Brand: Lucky OpCo LLC
- U.S. Retail and E-Commerce Operator: Catalyst Brands
- Intellectual Property Owner: Authentic Brands Group
- Lucky Brand Customer-Service Phone Number: 1-866-975-5825
- Customer-Service Hours: 8:00 a.m. to 9:00 p.m. Eastern Time, seven days a week
- Lucky Brand Contact Page and Live Chat: Contact Lucky Brand
- Lucky Brand Help Center: Lucky Brand Help Center
- Order Status: Check a Lucky Brand order
- Start an Online Return: Lucky Brand Returns
- Store Locations and Local Phone Numbers: Lucky Brand Store Locator
- International Customer Assistance: International Support Form
- Official Website: www.luckybrand.com
- Lucky Brand Careers: Catalyst Brands Careers
- Brand CEO: Natalie Levy, Brand CEO for Aéropostale and Lucky Brand
- Catalyst Brands CEO: Marc Rosen
Lucky Brand’s official contact page does not currently publish a general customer-service email address. Customers can call or use live chat. The website also provides a feedback feature in its footer.
Where Is Lucky Brand’s Corporate Office?
There are three different addresses or organizations that consumers may encounter when researching Lucky Brand.
Lucky Brand Operating Company
Lucky Brand’s current privacy policy identifies the consumer-facing operating company as Lucky OpCo LLC and states that the company is part of Catalyst Brands.
Lucky Brand’s terms publish the following address for certain legal and copyright correspondence:
Lucky OpCo LLC
Attention: Legal Department
6501 Legacy Drive, Suite B-100
Plano, TX 75024
This address is published for legal matters, including Digital Millennium Copyright Act notices. It should not be treated as a walk-in return desk or the preferred address for ordinary order complaints.
Catalyst Brands is headquartered in Plano, Texas, with additional offices in New York, Los Angeles, and Seattle.
Authentic Brands Group Office
Authentic owns the Lucky Brand name and intellectual property. Its New York office is:
Authentic NYC
1411 Broadway, 21st Floor
New York, NY 10018
This is the address shown in the old article. It is an Authentic corporate office rather than Lucky Brand’s customer-service center.
Authentic handles brand ownership, licensing, partnerships, and business development. Lucky Brand customers should not expect Authentic’s office to process an online return, replace an item, locate a package, correct a gift card, or refund a store purchase.
Former Los Angeles Headquarters
Lucky Brand was founded in Los Angeles and was historically headquartered in California. Older business listings may still show Los Angeles addresses connected with the company before its bankruptcy and acquisition.
Those legacy listings should not be presented as the current primary customer-service address without confirmation.
What Is Lucky Brand’s Corporate Phone Number?
The number 1-866-975-5825 is Lucky Brand’s official customer-service number. It is not a direct number for Authentic executives or Catalyst Brands’ corporate leadership.
Lucky Brand publishes the following operating hours:
8:00 a.m. to 9:00 p.m. Eastern Time, seven days a week.
Live chat is generally available during the same hours when an agent is online. The chat icon appears in the lower-right corner of LuckyBrand.com or under the website’s Questions section.
Use customer service for:
- Online-order questions
- Order tracking
- Missing or delayed packages
- Wrong, damaged, or defective items
- Returns and return labels
- Refund status
- Gift cards
- Promotional codes
- Account problems
- Website issues
- General feedback
How to File a Complaint with Lucky Brand
The correct complaint route depends on where and how the purchase was made.
- Identify the seller. Determine whether the product was purchased from LuckyBrand.com, a Lucky Brand store, an outlet, a department store, a marketplace, or another retailer.
- Keep proof of purchase. Save the receipt, confirmation email, order number, shipping record, gift receipt, photographs, and payment details.
- Contact the store or customer service. Store purchases should usually begin with that location. Online complaints should begin with Lucky Brand customer service.
- Explain the problem clearly. Identify the product, date, amount paid, and what went wrong.
- Request a specific resolution. State whether you want a return label, replacement, refund review, price adjustment, missing item, gift-card correction, or management response.
- Save the response. Keep the agent’s name, chat transcript, case number, emails, and any promised follow-up date.
- Escalate unresolved matters. Ask for a supervisor or request that the case be reviewed by the appropriate customer-care or store-management team.
A strong complaint should include:
- The order or receipt date
- The store location or website used
- The product name, size, and color
- The amount paid
- The order or transaction number
- The date the item was delivered or returned
- Photographs of defects or damage
- Previous contacts with customer service
- The resolution requested
Do not publicly post a complete order number, payment-card information, home address, gift-card number, account password, or private customer-service correspondence containing personal information.
Lucky Brand Online-Order Complaints
Common online-order concerns may include:
- An order that has not shipped
- A package marked delivered but not received
- Missing merchandise
- The wrong size, color, or item
- A canceled order
- A promotional code that did not apply
- A duplicate or unexpected charge
- Difficulty accessing the order history
Check the order-status page and shipping carrier before contacting support. When reporting a delivery problem, verify the shipping address and look for delivery photographs, mailbox notices, package-room records, or messages from household members.
A shipping carrier may conduct a delivery investigation, but Lucky Brand customer service should still be informed when merchandise purchased from LuckyBrand.com is missing.
Lucky Brand Return and Exchange Complaints
Lucky Brand provides separate instructions for online returns, returns by mail, and returns to participating stores. Policies can differ according to where the item was purchased and whether it was marked as final sale.
Before returning an item:
- Review the current return policy.
- Keep the receipt or packing slip.
- Do not wash, wear, alter, or damage the item.
- Keep the original tags and packaging when possible.
- Confirm whether the product is eligible for an in-store return.
- Check whether a return shipping fee applies.
- Save the return tracking number.
Lucky Brand identifies merchandise marked as Final Sale, including certain items with prices ending in .97, as ineligible for return or exchange.
Customers should review the product page, receipt, and current policy before purchasing discounted merchandise.
Return-Label and Delayed-Refund Complaints
If a return label does not arrive:
- Check the email address entered with the order.
- Review spam and junk folders.
- Try the official online return portal.
- Contact Lucky Brand by phone or live chat.
- Ask for written confirmation of the return deadline.
For a delayed refund, retain the carrier’s delivery confirmation and ask Lucky Brand to verify when the return entered its processing system.
A refund may take additional time to appear after it is approved because banks, credit-card issuers, PayPal, Klarna, or another payment provider may have separate processing schedules.
Store Purchase and Employee Complaints
Complaints involving a physical store should generally begin with the manager of that location.
Contact the store for:
- A store purchase or exchange
- Employee conduct
- An incorrect price
- A dressing-room concern
- Store cleanliness
- Accessibility
- Buy-online, pick-up-in-store orders
- An item left at the register
- Store hours or inventory
Use the official store locator to find the current phone number and hours. If the manager does not resolve the concern, call Lucky Brand customer service and provide the store address, date, approximate time, receipt, and names or descriptions of the employees involved.
Damaged, Defective, or Incorrect Merchandise
Photograph damaged or defective merchandise before wearing, washing, repairing, or discarding it.
Useful photographs may show:
- The complete product
- The defect or damage
- The product tag
- The size and style information
- The shipping package
- An incorrect item received
Contact customer service promptly and ask whether the company wants the merchandise returned. Do not pay to repair or alter an item before Lucky Brand has reviewed the complaint unless immediate action is necessary for safety.
Lucky Brand Product-Quality Complaints
Product-quality concerns can involve denim, stitching, buttons, zippers, fabric, shrinkage, fading, shoes, socks, bags, jewelry, fragrance, and accessories.
Some products carrying the Lucky Brand name may be manufactured or distributed by licensed partners. The correct support route can depend on the product category and where it was purchased.
For a licensed or third-party product:
- Check the packaging for a manufacturer or distributor.
- Contact the retailer that sold the item.
- Keep the product label and receipt.
- Provide photographs and the product number.
- Ask Lucky Brand customer service whether another licensee handles the category.
A department store or marketplace purchase is generally subject to that retailer’s return and refund policy.
Lucky Brand Gift-Card Complaints
Gift-card complaints may involve:
- An incorrect balance
- A card that is not accepted
- A missing e-gift card
- An activation problem
- A card connected with a returned purchase
- A lost or damaged card
Keep the gift-card purchase receipt, delivery email, card number, and activation record. Provide card information privately to customer service rather than posting it in a public review.
Customers can access the gift-card and balance tools through Lucky Brand’s Help Center.
Lucky Brand Klarna and PayPal Complaints
When Klarna, PayPal, or another payment provider is involved, the merchant and payment provider may control different parts of the transaction.
Lucky Brand can generally review:
- The merchandise order
- Shipment
- Return receipt
- Merchant refund approval
The payment provider may control:
- Installment schedules
- Account access
- Payment reminders
- Financing terms
- The timing of credits within its system
Contact both companies when a Lucky Brand refund was approved but has not appeared in the payment account.
Who Owns Lucky Brand?
Authentic Brands Group and SPARC Group acquired Lucky Brand in 2020 following Lucky Brand Dungarees’ bankruptcy.
Under that arrangement:
- Authentic acquired the Lucky Brand intellectual property.
- SPARC became the primary operating partner and licensee.
- SPARC managed sourcing, design, development, wholesale, stores, and e-commerce.
In January 2025, SPARC Group combined with JCPenney to form Catalyst Brands. Lucky Brand became part of the Catalyst Brands operating portfolio.
Catalyst Brands’ shareholders were identified as Simon Property Group, Brookfield Corporation, Authentic Brands Group, and SHEIN.
The ownership structure means that Authentic owns the brand, while Catalyst Brands operates the primary U.S. retail and online business.
Who Is the CEO of Lucky Brand?
Natalie Levy is Brand CEO for Aéropostale and Lucky Brand. She leads the brands’ strategic direction and reports to Catalyst Brands CEO Marc Rosen.
Jamie Salter is the founder, chairman, and CEO of Authentic Brands Group, the company that owns Lucky Brand’s intellectual property.
For ordinary order, return, product, or store complaints, contacting customer service is generally more effective than attempting to contact an executive.
A Brief History of Lucky Brand
Lucky Brand was founded in Los Angeles in 1990 and developed a following for premium denim, vintage-inspired washes, casual clothing, and Americana-influenced design.
The company expanded from jeans into:
- Shirts and graphic tees
- Dresses and skirts
- Sweaters and outerwear
- Shoes
- Handbags and accessories
- Jewelry
- Fragrance
- Home and licensed products
Lucky Brand filed for bankruptcy protection in 2020. Authentic Brands Group and SPARC Group subsequently acquired the brand and operating business.
SPARC later became part of Catalyst Brands, which now operates Lucky Brand alongside several other retail brands.
Lucky Brand Reviews and Complaints
Three reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Reported concerns include:
- Difficulty obtaining a return label
- A customer-service representative allegedly ending repeated calls
- Dissatisfaction with fuzzy socks that shed material
- Disappointment with the quality of a gift item
- A requested exception to the return policy
- Difficulty exchanging jeans after they had been washed
- Multiple contacts with customer service and a store without the requested resolution
The visible reviews are negative and primarily involve returns, employee interactions, and product quality. They represent individual customer accounts and do not establish that every Lucky Brand product, store, employee, or support case will have the same result.
Lucky Brand Competitors
Lucky Brand competes with denim, casual-apparel, and lifestyle retailers, including:
- Levi’s corporate office
- Gap corporate office
- American Eagle corporate office
- Wrangler
- Lee
- Madewell
- Abercrombie & Fitch
- Buckle
- Guess
- True Religion
Official Lucky Brand Resources
- Lucky Brand Official Website
- Lucky Brand Contact Page
- Lucky Brand Help Center
- Lucky Brand Order Status
- Start a Lucky Brand Return
- Lucky Brand Store Locator
- International Customer Assistance
- Lucky Brand Privacy Policy
- Lucky Brand Terms of Use
- Catalyst Brands Corporate Website
- Authentic Corporate Website
Frequently Asked Questions About Lucky Brand
What is Lucky Brand’s customer-service phone number?
Lucky Brand’s official customer-service number is 1-866-975-5825.
What are Lucky Brand’s customer-service hours?
Lucky Brand publishes customer-service and live-chat availability from 8:00 a.m. to 9:00 p.m. Eastern Time, seven days a week.
Does Lucky Brand have a customer-service email?
Lucky Brand does not currently publish a general customer-service email on its official Contact Us page. Customers can call, use live chat, or submit website feedback.
Where is Lucky Brand’s corporate office?
Lucky Brand is operated by Lucky OpCo LLC through Catalyst Brands, headquartered in Plano, Texas. Lucky Brand’s legal terms publish 6501 Legacy Drive, Suite B-100, Plano, TX 75024 for certain legal correspondence.
Is 1411 Broadway Lucky Brand’s headquarters?
The address is Authentic’s New York office. Authentic owns Lucky Brand’s intellectual property, but the location is not Lucky Brand’s customer-service center.
Is Lucky Brand still headquartered in Los Angeles?
Lucky Brand was founded and historically headquartered in Los Angeles. Its current operating company is part of Plano-based Catalyst Brands, although Catalyst also maintains a Los Angeles office.
How do I complain to Lucky Brand?
Call 1-866-975-5825, use live chat, or contact the store involved. Keep the receipt, order details, photographs, case number, and requested resolution.
How do I start a Lucky Brand return?
Use the Start a Return link in Lucky Brand’s Help Center. Store and mail-return eligibility depends on the current policy and how the item was purchased.
Can I return a final-sale item?
Lucky Brand states that merchandise identified as Final Sale, including certain items with prices ending in .97, cannot be returned or exchanged.
Can I return a washed or worn item?
Washed, worn, altered, or damaged merchandise may not qualify for a standard return. Contact customer service before washing or altering an item when there is a fit or quality concern.
How do I report a damaged Lucky Brand item?
Take photographs, keep the receipt and tags, and contact the store or Lucky Brand customer service promptly. Ask whether the item should be returned.
Who owns Lucky Brand?
Authentic Brands Group owns the Lucky Brand intellectual property. Catalyst Brands operates the primary U.S. retail and e-commerce business through Lucky OpCo LLC.
Who is Lucky Brand’s CEO?
Natalie Levy is Brand CEO for Aéropostale and Lucky Brand. Marc Rosen is CEO of Catalyst Brands.
Can I visit a Lucky Brand corporate office to return merchandise?
No corporate address should be treated as a walk-in return center. Use the official return process or contact a participating Lucky Brand store.
Can CorporateOfficeHeadquarters.com resolve my Lucky Brand complaint?
No. CorporateOfficeHeadquarters.com cannot access orders, create return labels, issue refunds, replace merchandise, change gift-card balances, or require Lucky Brand to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent company-contact and consumer-help information.
This page distinguishes Lucky Brand customer service from its operating company and brand owner, explains the purpose of the New York and Plano addresses, provides current support routes, and summarizes reviews submitted by readers.
Corporate structures, addresses, executives, phone numbers, operating hours, store locations, return rules, promotions, and support procedures can change. Confirm important information through Lucky Brand’s official website.
Page Update Note
Last Updated: July 21, 2026
This Lucky Brand page was substantially rebuilt to separate customer service from the brand owner and operating company, replace the misleading presentation of 1411 Broadway as Lucky Brand’s customer-service headquarters, add Lucky OpCo and Catalyst Brands information, verify the customer-service phone number and operating hours, add current return, order, store, and international-support links, update ownership and leadership, explain product and payment complaints, preserve and optimize the existing image, summarize visible reviews, and target current Lucky Brand corporate-office and customer-service searches.
Share Your Lucky Brand Experience
Have you contacted Lucky Brand about an order, store purchase, return, refund, missing package, damaged product, gift card, promotion, employee interaction, or another complaint?
Share where the purchase was made, the product involved, the support route used, approximate response time, requested resolution, and whether the matter was resolved.
Privacy warning: Do not post complete order numbers, payment-card details, home addresses, private telephone numbers, email addresses, gift-card numbers, passwords, return-label barcodes, employee personal information, or confidential correspondence.
Comments containing threats, personal attacks, unsupported criminal allegations, private personal information, repetitive content, or material unrelated to Lucky Brand may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Lucky Brand, Lucky OpCo LLC, Catalyst Brands, Authentic Brands Group, Simon Property Group, Brookfield Corporation, SHEIN, any Lucky Brand store, department store, retailer, licensee, manufacturer, payment provider, or shipping carrier.
Corporate addresses, ownership, executives, telephone numbers, operating hours, stores, product availability, return eligibility, refund decisions, gift-card terms, promotions, and policies may change. This page does not provide legal, financial, employment, privacy, or consumer-rights advice.
