Reach Lyft Corporate Office Headquarters 

Lyft, No Live Support, Unacceptable in 2025. Lyft, it’s frustrating that a company operating in the U.S. has no live customer service support. In 2025, waiting 5–7 business days for a response is completely unacceptable. If a business can’t provide timely support, it shouldn’t be operating here. Customers deserve better service and real-time help when issues arise.

Lyft, Disappointing Customer Service Experience. I’ve been using Lyft for a while and expected better treatment than what I recently experienced with one of your drivers. While I acknowledge I may have played a part in the situation, I believe it could have been handled more appropriately. Instead, I was asked to exit the vehicle at a location I didn’t want to be at, with no effort made to assist me as a loyal customer. This experience left me upset and unsettled. Communication with the driver was difficult, and I felt unwelcome during the ride. I’ve never had issues with Lyft until now, and I hope to continue using your service. However, I would like assurance that similar situations will be handled with more care in the future.

Lyft, this has been the worst experience I’ve had with a company in terms of communication. I am considering pressing charges against your driver for theft. Your website is difficult to navigate, and it seems like you avoid direct customer support.

Lyft Cancel Lock Pass. I wrote your agency a letter to cancel my lock pass on December 1, 2024 because your instructions for canceling on the App is not working.. I do not need it due to me not working because I am retired. You do not need to debit my card for the service on January 8, 2025. Every phone number I have called is either not working or not in service. It appears you do not want to speak with your customers. I am going to delete the App from my phone because I moved to the expired option, however I did not see anything pertaining to cancelling. Should you debit my card I will make a complaint to CFPB immediately.

Lyft, Sending a low rating due to what? I say this because I have received two emails from your firm giving me a low rating, and I am threatened that my account will be suspended if I do not follow Lyft guidelines. I have no idea what they are talking about, I speak when I enter the car and stay silent unless I am spoken to. I do not bother the driver, nor ask for anything. The only thing I can think of is that I do not tip everyone because I cannot afford it due to my hours and days at work being cut. If it is about my purse and schoolbag, they need to unload their trunk to utilize it. Otherwise, I am clueless as to what they are talking about.