Reach Out To Mens Warehouse Corporate Office – Complaints 

Mens Warehouse, I was told that we could swap out colors when order arrived So we went into Houma Mens Warehouse on MLK and it was late at night like 8:10 when we walked in. We got fitted by a lady not knowing at the time she was a manager her name from paper work that she just gave my kid today on pick up is highlighted with Terms .. On paper work her name is Cayden Naquin so I was saying we informed her we were unsure of colors.. so we tried on a few handkerchiefs with jacket to see..he stated he liked the champange but would like to really see it together….. she put his measurements in and info in and we left .. So went back Friday 3/21 was helped by a Male and he also stated if we don’t like the colors when he came in to try on the tux that my son could change it .. we were told 2 times on different visits that we could change it never informed this would be considered a rush charge and if this was so . not once did anyone mention this as we stated this to both of them. So Today 3/26 my kid goes in to try on and get this final look to make his decision and we are now today that we would be charge $40 for a rush charge. So she rudely states I highlighted your paper work that night on fitting when you paid.. Well wrong we didn’t even pay the night we was there and then she states .. You got the Email. And no again I didn’t get the Email. which she sent email to a kid .. now she states she is the manger and she is the one that did his original fitting and not once was we told of a charge if we changed in her knowing we was unsure of color and being told we could change when it came in .. so she just keep rudely saying over the phone you want change or not?.. Wanna change or not? .. and then hung up the phone on me.. We just received this Terms paperwork today 3/26 with his Tux today on pick up and she made sure to highlight in pink .. I really had a horrible experience and don’t think I will be returning or recommending this place …

Men’s Warehouse, Tailored jackets don’t fit, cannot be fixed or returned! Went to Men’s Warehouse at the Valley Mall in Hagerstown Md, bought two jackets, pair pants and a tie, two jackets I liked were not in my size (42S) the employee helped me find the jackets in the color I wanted, The ones they picked out were too loose and long. Had the tailor there measure and mark ask me where I wanted the cuffs. I chose the center one. Went back a week later, they’re now too tight. They got the tailor, he again measured and marked. Came back this past weekend 3/22/25 They are Still too tight. The employee said this is how they’re supposed to fit. Uh No! the one jacket I could deal with if I had to, the other one I cannot even attempt to wear. As soon as I start to raise my arms, it gets tight, when I fully raise them, the cuffs are up to my forearm and it’s extremely tight! I am sure a hard flex could rip this jacket. They told me again this is how they fit and that most people don’t raise their arms that often when wearing a jacket. I informed them that I have a 10-year-old cheap jacket that fit better than these. He said they cannot do anything to fix this because they already let out all the material and that I cannot return them because they were altered, They picked the jacket sizes to alter not me, THEY measured me to fit, it’s not my fault they chose the wrong size. I do not understand how the jackets went from too loose to too tight and now they can’t be fixed? I would like either a refund or an exchange for jackets that fit. This would be the best outcome for both parties. As I like and wanted the jackets. I am a performer, which means I will need more jackets and suits at some point. How this gets handled will determine if I shop there or somewhere else, I will be calling when I get home this evening.

Mens Warehouse, Queue times and customer service. Saint Peters, MO, Mid River Mall location. I had to wait thirty minutes just to pickup a suit I had already purchased. Not because they were busy but because none of the 4-6 employees would talk to me. Using the same queue for people picking up one bag of things they have already paid for as the family of six who is getting fitted is absurd and horrendous customer service. Why would I spend $900 on something that is so difficult to actually receive? I will never be shopping at Mens Wearhouse again.

Mens Warehouse, I visited your Palm Desert, CA Location last week and quite honestly it was incredibly disappointing. First, on the side of the building were two homeless men with all their belongings who built a cardboard exterior on the side of the store and were doing drugs. Secondly, the store is in dire need of a renovation. Very unappealing. Thirdly, the store had a very limited assortment of casual clothing. This is a desert location and not enough casual clothes. Way too many suits. Someone needs to take a hard look at this location and spend some capex to make it a destination worth going to.

Mens Warehouse, Does not refund money they agree they owe. Do Not Order online, I attempted to order a E-gift card and they kept canceling it. I then called them to see what was going on and they apologized and ordered it for me. I then received an email stating they were again cancelling it and would not be charging me. They did charge me not only the $75 for the E-gift card but also $8 for delivery (yes they charged a delivery fee for an E-Gift Card) I have called several times to get the refund and they agree that I am owed this but never refund. It has been Over 2 Months. I Want My $83 Back!!!!!!!!!!!!!!!!!!