Reach Out To Mens Warehouse Corporate Office – Complaints 

Absolutely Horrible ruined my daughters wedding! Absolutely ridiculousl service every groomsmen’s tuxedo fits horrible see the father of the bride – tuxedos just came in today and fit everyone horrible iincluding groom with 4 days from wedding. We want a refund! And we want this made right! I will print these pictures and stand outside your store showing people what to expect from Men’s Warehouse!

Mens Warehouse, Disappointed in Men’s Warehouse. To whom it may concern, First of all, I am pleased that you are concerned enough to seek my opinion on my recent tuxedo rental. I would first like to point out that I am a fan of Men’s Warehouse and purchased many items from you in the past. Most of my purchases were from your store located in Thousand Oaks, CA. I would also like to mention that all of the individuals that I interfaced with at Men’s Warehouse in Prescott Valley, AZ were all very friendly and professional. Having said this, I was Extremely Disappointed with my tuxedo rental in many aspects!! When I went to pick up the tuxedo, and tried it on, it was about three inches too short. My sister was with me, and she said you look like Michael Jackson and you’re ready to do the moon walk! There was no one on site to make the adjustments so I had to come back the next day. My residence is thirty-one miles from Men’s Warehouse. So, for me to return the next day caused me to drive an additional sixty miles! I returned the next day and picked up the tuxedo. I did not have the time to try it on as I had another appointment. This was my mistake, and I recognize that. However, when I did put it on it was about two to three inches too long!! By this time Men’s Warehouse was closed so I could not bring it back to be fixed and I was leaving in the morning for my trip to the wedding. The day of the wedding I was conscious of the excessive length and had to constantly pull up my trousers. Then to make things worse, the “studs” on my shirt kept coming out of the white shirt I was wearing. The top stud and button studs did Not come out… only the two in the middle! I must admit that this was more of a problem or issue than my trousers. I cannot tell you how many times individuals noticed this and brought it to my attention! Now comes another negative aspect of this tuxedo rental. Since I was in the wedding party there were numerous photos taken of me with the entire wedding party. All these pictures reveal the two black studs missing in the picture as they had slipped out. I acknowledge that the photographer should have noticed this and brought it to my attention… but that did not happen!! In summary, Men’s Warehouse is a classic store which I have patronized for years and years. You are better than this… and what happened to me Never should have happened from an outfit like yours. Ironically, I found out at this wedding that my niece is getting married next June and wants me in the wedding party. Based on this unfortunate experience… I will most likely not be renting from Men’s Warehouse. I hope this correspondence will be viewed by management and measures taken to prevent this type of scenario from happening to others.

I went in a few weeks ago with my boyfriend and this girl asked if we needed help. She claimed she was a manager, Tiffany Zapata. The entire time she fiirted with my bf while he was being fitted for some shoes and a shirt. I then wandered off to cool off when I walked back into a conversation about how she is a single mother and an avid “dro” smoker which I had no idea what that meant at that time. I was so enraged at the level of service we received that I would never shop at this store again. I love the location but your employees need an extensive amount of screening for hire, and drug screening, and the lack of professionalism from her and “TT” Longoria was unacceptable. Do NOT shop at this location on Huebner Oaks. It’s really quite ghetto now.

I dropped into your Southlake Texas location for one purpose. I needed a white shirt for a photo shoot. A young man named “Aldone”, met me at the door. This young fellow took my measurements and then went straight to the shirt that I needed. After trying on the shirt, he steam the shirt so it could be used immediately. This was NOT expected and proved you either have good training, a great employee, or both. I was impressed. I shall be back.

Is associate or management dating acceptable? I have a concern in regards to a manager at the Northstar San Antonio TX location inappropriately dating another manager at the Huebner Oaks location also in San Antonio TX. Who or how can I make a complaint?