NatWest is a major UK retail and business banking brand offering current accounts, savings, mortgages, credit cards, personal loans, investments, insurance, business banking, digital banking, and related financial services.
NatWest customers should normally contact the department responsible for their account or product rather than calling or writing to the corporate head office. Personal banking, business banking, credit cards, mortgages, fraud claims, lost cards, complaints, bereavement cases, and shareholder matters all use different support routes.
It is also important to distinguish National Westminster Bank Plc, the legal bank behind most NatWest products, from its parent holding company, NatWest Group plc. National Westminster Bank Plc has its registered office in London, while NatWest Group plc has its registered office in Edinburgh.
NatWest Head Office and Customer Service Contact Information
- Bank and Brand: NatWest
- Legal Bank: National Westminster Bank Plc
- Parent Company: NatWest Group plc
- National Westminster Bank Plc Registered Office: 250 Bishopsgate, London, EC2M 4AA, United Kingdom
- NatWest Group plc Registered Office: 36 St Andrew Square, Edinburgh, EH2 2YB, United Kingdom
- Personal Telephone Banking: 03457 888 444
- Personal Banking From Outside the UK: +44 3457 888 444
- Personal Banking Relay UK: 18001 03457 888 444
- Personal Banking Representative Hours: Generally 8:00 a.m.–8:00 p.m., seven days a week; automated service is available 24/7
- General Credit-Card Support: 0370 333 9091
- Credit-Card Support From Outside the UK: +44 1268 508 018
- Business Banking Support: 0345 711 4477
- Business Banking From Outside the UK: +44 345 711 4477
- Lost or Stolen Cards and Cheque Books: 0370 600 0459
- Lost or Stolen Cards From Outside the UK: +44 1268 500 813
- New Mortgage Application Help: 0800 096 9527
- Bereavement Support: 0800 161 5903
- Official NatWest Website: NatWest.com
- Customer Contact Directory: Contact NatWest
- Support Centre: NatWest Support Centre
- Branch, Banking Hub, and ATM Locator: Find NatWest Banking Services
- NatWest Group Website: NatWestGroup.com
- Careers: NatWest Group Careers
- Investor Relations: NatWest Group Investors
- Stock Symbol: NWG on the London Stock Exchange; NWG ADRs on the New York Stock Exchange
NatWest does not publish one universal set of opening hours for every corporate office, branch, telephone team, complaint department, mortgage service, or business-banking specialist. Confirm the hours for the department or location you need before calling or visiting.
Where Is NatWest’s Head Office?
The registered office of National Westminster Bank Plc is:
National Westminster Bank Plc
250 Bishopsgate
London
EC2M 4AA
United Kingdom
This is the London address most closely associated with the NatWest banking entity. NatWest Group also publishes 250 Bishopsgate as an address for general correspondence and maintains significant corporate and institutional operations there.
The registered office of the parent holding company is:
NatWest Group plc
36 St Andrew Square
Edinburgh
EH2 2YB
United Kingdom
The Edinburgh address is the legal registered office of NatWest Group plc. It should not be confused with a NatWest retail branch, customer-service centre, mortgage office, card-dispute department, or payment-processing address.
NatWest Bank Versus NatWest Group
The terms “NatWest,” “National Westminster Bank,” and “NatWest Group” are related but do not always identify the same legal entity.
- NatWest: The customer-facing retail and business banking brand.
- National Westminster Bank Plc: The regulated bank responsible for many NatWest accounts and financial products.
- NatWest Group plc: The publicly traded parent holding company.
- NatWest Markets Plc: A separate group company serving corporate and institutional markets.
- Coutts & Co.: NatWest Group’s private banking and wealth-management brand.
- Royal Bank of Scotland: A separate NatWest Group banking brand serving customers principally in Scotland.
- Ulster Bank Northern Ireland: A NatWest Group brand operating in Northern Ireland.
The correct contact, legal entity, regulator, account terms, and compensation arrangements depend on the product and documentation involved.
Is +44 20 7672 1000 Still NatWest’s Head-Office Number?
The previously published number +44 20 7672 1000 is not promoted as NatWest’s current general customer-service or head-office number on its official contact pages.
Customers should use the number for their specific account or product. For general personal telephone banking, call 03457 888 444. For general credit-card assistance, call 0370 333 9091. Business customers can call 0345 711 4477.
Do not rely on a number found in an unsolicited email, text message, social-media post, search advertisement, or online directory when discussing an account. Use the number printed on the back of the card, inside the official NatWest app, on a bank statement, or on NatWest.com.
NatWest Personal Banking Customer Service
Personal customers can call 03457 888 444 for assistance with many everyday banking matters.
The line can help route questions involving:
- Current accounts
- Savings accounts
- Debit cards
- Payments and transfers
- Standing orders and Direct Debits
- Personal loans
- Overdrafts
- Online Banking
- Mobile Banking
- Account details and contact information
- General account complaints
Telephone representatives are generally available from 8:00 a.m.–8:00 p.m. seven days a week. Automated telephone banking is available 24 hours a day. Fraud and lost-card assistance has separate around-the-clock availability.
Customers can also use Cora, NatWest’s digital assistant. Cora is available through NatWest.com, Online Banking, and the NatWest app. When Cora cannot resolve an issue, the conversation may be transferred to a human support representative when one is available.
NatWest Business Banking Customer Service
Business customers can call 0345 711 4477.
NatWest states that its call centres are available 24/7 for basic business-banking enquiries. Lending and other specialist business-banking guidance is generally available from 9:00 a.m.–5:00 p.m.
Business support may cover:
- Business current accounts
- Business savings
- Payments and transfers
- Business debit cards
- Online Banking for Business
- Mobile Banking
- Loans and overdrafts
- Cash-flow concerns
- Financial difficulty
- Account applications
- Business fraud
Customers with a relationship manager should normally contact that person directly for lending, account-management, and specialist commercial matters.
NatWest also publishes +44 3457 11 4477 as its verified business-banking WhatsApp number. Check for the verified account badge before sending a message. Never send a password, full PIN, complete card number, or one-time security code through WhatsApp.
NatWest Credit-Card Customer Service
For general NatWest credit-card enquiries, call:
- UK: 0370 333 9091
- Outside the UK: +44 1268 508 018
- Relay UK: 18001 0370 333 9091
- Availability: 24 hours a day, seven days a week
For help with a new credit-card application, call 0370 333 9092, generally Monday–Friday from 8:00 a.m.–6:00 p.m.
Credit-card support may address:
- Card activation
- Payments
- Statements
- Balance transfers
- Interest and fees
- Card disputes
- Unrecognised transactions
- Lost or stolen cards
- Credit limits
- Reward-card questions
Check the number printed on the back of the card because some products, legacy cards, corporate cards, and premium accounts may use a different service number.
NatWest Mortgage Support
Customers seeking help with a new NatWest mortgage application can call 0800 096 9527.
Published hours are generally:
- Monday–Friday: 8:00 a.m.–6:00 p.m.
- Saturday: 9:00 a.m.–4:00 p.m.
- Sunday: Closed
- Public holidays: Excluded
Existing mortgage customers should use the mortgage-management tools or contact number shown in their account, statement, mortgage offer, or other correspondence.
Mortgage questions may involve:
- Monthly payments
- Interest rates
- Overpayments
- Payment-date changes
- Additional borrowing
- Moving home
- Remortgaging
- Early repayment charges
- Financial difficulty
- Mortgage complaints
For a mortgage complaint, call 0345 302 0190. Published complaint-line hours are Monday–Friday from 8:00 a.m.–8:00 p.m., with Saturday and bank-holiday availability generally from 9:00 a.m.–4:00 p.m.
Lost or Stolen NatWest Cards
Report a lost, stolen, or compromised card as soon as possible.
- UK: 0370 600 0459
- Outside the UK: +44 1268 500 813
- Relay UK: 18001 0370 600 0459
Customers may also be able to freeze a card temporarily in the NatWest app or Online Banking.
Contact NatWest immediately if:
- A card has been stolen
- A PIN may have been disclosed
- An unfamiliar card payment appears
- A cash-machine withdrawal is not recognised
- A digital wallet may be compromised
- A replacement card was intercepted
Freezing a card may not stop every type of transaction, including some previously authorised, recurring, or offline payments. Follow NatWest’s instructions for reporting and replacing the card.
How to Report NatWest Fraud or a Scam
For suspected fraud involving a personal bank account, call 03457 888 444. The fraud-reporting line is available 24 hours a day, seven days a week.
For suspected fraud involving a personal credit card, call 0370 333 9091, also available 24/7.
NatWest also allows customers to report some suspicious debit-card and credit-card transactions through the app or Online Banking.
Suspicious NatWest Emails
Forward suspicious emails that claim to be from NatWest to:
This is an automated reporting mailbox. Do not include unrelated questions, account numbers, passwords, or other sensitive information.
Suspicious NatWest Text Messages
Forward suspicious texts referring to NatWest to:
88355
Standard network charges may apply.
Suspicious Calls or Websites
Call NatWest immediately if you:
- Gave a caller account or card information
- Shared a one-time security code
- Installed remote-access software
- Entered details on a suspicious website
- Transferred money after receiving an unexpected request
- Approved a transaction you did not understand
NatWest says it will not ask for a full PIN, full password, or card-reader code by telephone, text message, or email.
Do not call a telephone number supplied by the suspected scammer. Use the NatWest app, NatWest.com, or the number on the back of the card.
Card-Payment Disputes and Refunds
A card-payment dispute is different from a fraud claim.
When a genuine retailer has not supplied goods, processed a promised refund, or provided a service as agreed, NatWest generally instructs the customer to contact the retailer first.
Keep:
- Receipts
- Order confirmations
- Delivery information
- Cancellation records
- Return tracking
- Emails and chat messages
- The merchant’s refund promise
- Bank or card statements
If the matter remains unresolved, use the “Report a dispute, fraud or scam” option associated with the transaction in Online Banking or the NatWest app, or contact the relevant card-support team.
Dispute and chargeback rights can depend on:
- The type of card
- The transaction date
- The purchase amount
- The merchant’s response
- Whether the payment was authorised
- Card-scheme rules
- Applicable consumer-credit law
Act promptly because reporting and legal deadlines may apply.
How to File a NatWest Complaint
NatWest accepts complaints through:
- The NatWest mobile app
- Online Banking
- Cora
- An online complaint form
- Telephone
- A NatWest branch
- Post
The app or secure Online Banking channel is often the safest method for an account-specific complaint because the customer is already authenticated.
A useful complaint should include:
- Your name and current contact information
- The type of account or product
- The branch or department involved
- The date the problem began
- Relevant transaction dates and amounts
- Previous complaint, dispute, fraud, or claim numbers
- A clear timeline
- Copies of relevant letters, statements, or messages
- How the problem affected you
- The resolution you are requesting
Do not include a full password, PIN, card-reader code, complete card number, or unnecessary identity documents in ordinary email or public comments.
NatWest Personal-Account Complaints
Call:
- UK: 03457 888 444
- Outside the UK: +44 3457 888 444
- Minicom: 0800 404 6161
Personal-account complaints can be mailed to:
Customer Relations Manager
1st Floor
2 St Philip’s Place
Birmingham
B3 2RB
United Kingdom
Do not use this address for card payments, deposits, mortgage payments, or time-sensitive fraud reports.
NatWest Credit-Card Complaints
Call:
- UK: 0370 333 9091
- Outside the UK: +44 1268 508 018
- Minicom: 0370 154 1192
Credit-card complaints can be mailed to:
NatWest Card Services
PO Box 5427
Southend-on-Sea
SS1 9AJ
United Kingdom
NatWest Mortgage Complaints
Call:
- UK: 0345 302 0190
- Minicom: 0800 917 0526
Mortgage complaints can be mailed to:
NatWest Mortgage Centre
PO Box 123
Greenock
PA15 1EF
United Kingdom
NatWest Business Complaints
Start-ups and businesses with turnover below £2 million can call:
The line is available 24 hours for basic support. Businesses with turnover above £2 million should normally contact their relationship manager.
Business complaints can be mailed to:
Business Complaints Team
2 St Philip’s Place
Birmingham
B3 2RB
United Kingdom
NatWest publishes separate complaint routes for services such as invoice finance, asset finance, NatWest Markets, and other specialist group businesses. Use the complaint information associated with the relevant product.
What Happens After a NatWest Complaint?
NatWest says it aims to resolve complaints as quickly as possible.
The bank may:
- Confirm receipt and provide a complaint reference number.
- Contact the customer for additional information.
- Investigate account records, calls, messages, and transaction information.
- Provide progress updates.
- Issue a final response explaining the outcome.
Keep the complaint reference number and copies of all correspondence. For an existing complaint, use the contact details supplied in NatWest’s acknowledgement or final-response communication. Customers using Online Banking or the app can also ask Cora about an existing complaint.
Escalating a NatWest Complaint to the Financial Ombudsman Service
An eligible customer may be able to refer a complaint to the Financial Ombudsman Service when:
- NatWest issues a final response and the customer remains dissatisfied, or
- NatWest has not resolved the complaint within eight weeks.
After receiving a final-response letter, the customer generally must contact the Financial Ombudsman Service within six months.
The Financial Ombudsman Service can be contacted at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
United Kingdom
- Phone: 0800 023 4567
- Alternative Phone: 0300 123 9123
- From Outside the UK: +44 20 7964 1000
- Website: Financial Ombudsman Service
Eligibility and deadlines depend on the complainant, product, business size, final-response date, and applicable rules. A complaint to NatWest’s head office does not suspend a Financial Ombudsman, court, limitation, fraud-reporting, card-dispute, repossession, or other deadline.
NatWest Branches, Banking Hubs, ATMs, and Post Offices
Use NatWest’s official branch and service locator to find:
- NatWest branches
- Opening hours
- ATMs
- Cash and deposit machines
- Banking hubs
- Available branch services
- Accessible facilities
Available branch services vary. Customers may be able to:
- Pay in cash or cheques
- Withdraw cash
- Discuss account concerns
- Provide identity or estate documents
- Book certain appointments
- Request accessibility support
NatWest customers can also complete selected everyday banking transactions through participating Post Office locations. Post Office employees are not NatWest employees and cannot resolve every account, lending, complaint, fraud, or online-banking issue.
NatWest Online Banking, Mobile Banking, and Cora
NatWest offers digital services through Online Banking and its mobile app.
Services may include:
- Viewing balances and statements
- Making payments
- Managing Direct Debits and standing orders
- Freezing a card
- Reporting certain transactions
- Sending secure messages
- Updating contact information
- Managing savings and loans
- Accessing support through Cora
Use only the official NatWest website or mobile application. Be cautious of search advertisements, fake applications, cloned login pages, remote-access requests, and unexpected messages containing links.
NatWest will not ask a customer to move money to a “safe account.”
NatWest Accessibility and Additional Support
NatWest provides accessibility support for online, telephone, and branch banking.
Available support may include:
- Relay UK
- Accessible account information
- Large-print, braille, or audio communications
- Sign-language support
- Branch-access information
- Support for customers with hearing, sight, mobility, cognitive, or communication needs
- Banking My Way profiles
Banking My Way allows a customer to record support or adjustment needs so employees can better understand how to assist.
Visit:
Contact the branch before visiting when a particular physical accommodation, appointment format, interpreter, or communication method is required.
NatWest Bereavement Support
The fastest way to notify NatWest about a death is generally through its online bereavement form.
Other options include:
- Bereavement Phone: 0800 161 5903
- From Outside the UK: +44 1204 684 658
- Relay UK: 18001 0800 161 5903
- Published Phone Hours: Monday–Friday, 9:00 a.m.–5:00 p.m., excluding bank holidays
- Webchat: Generally Monday–Friday, 8:00 a.m.–5:00 p.m.
- Official Guide: NatWest Bereavement Support
Next of kin, executors, administrators, and solicitors may need to provide:
- A death certificate
- A will
- Probate or letters of administration
- Identity documents
- Authority to act for the estate
Use NatWest’s secure document-submission process rather than emailing sensitive estate or identity documents to a general address.
NatWest Financial-Difficulty Support
Customers who are struggling to make payments should contact NatWest as early as possible.
Support may involve:
- Current-account or overdraft concerns
- Loan payments
- Credit-card repayments
- Mortgage arrears
- Business cash-flow problems
- Collections or recoveries
- Budgeting and independent debt advice
Visit the official NatWest financial-difficulty page or contact the support number for the applicable product.
Do not ignore payment notices, court documents, possession proceedings, default notices, or regulatory deadlines while waiting for a corporate response. Consider seeking independent debt or legal advice when appropriate.
NatWest Privacy and Data Requests
NatWest’s privacy notice explains how the bank collects, uses, shares, stores, and protects personal information.
Customers may have rights concerning:
- Access to personal data
- Correction of inaccurate information
- Deletion in certain circumstances
- Restriction of processing
- Data portability
- Objection to certain uses
- Automated decision-making
- Marketing preferences
Review:
A data-subject access request asks whether NatWest is processing personal information and requests a copy of eligible data. Be as specific as possible about the account, communication, transaction, recording, or period requested.
NatWest may need to verify identity before releasing data. Do not submit banking passwords, PINs, or complete card details with a privacy request.
NatWest Products and Services
NatWest personal banking products may include:
- Current accounts
- Reward accounts
- Student and youth accounts
- Savings accounts
- Cash ISAs
- Fixed-term savings
- Credit cards
- Personal loans
- Overdrafts
- Residential mortgages
- Buy-to-let mortgages
- Investments
- Home, life, and travel-related insurance products
Business and institutional services may include:
- Business current accounts
- Business savings
- Cards and payments
- Overdrafts and loans
- Asset and invoice finance
- Commercial property finance
- International trade and foreign exchange
- Cash-management services
- Bankline
- Corporate and institutional banking
- Capital-markets services through group companies
Products are subject to eligibility, credit assessment, terms, rates, fees, geographic restrictions, and regulatory requirements.
NatWest Rewards and Membership Benefits
NatWest offers MyRewards and membership benefits with certain eligible Reward accounts and credit cards.
Benefits may include:
- Cash rewards on eligible spending
- Rewards linked to qualifying Direct Debits
- Partner offers
- Travel or insurance benefits on selected packaged accounts
- Reward redemption options
Reward eligibility, monthly fees, merchant offers, minimum redemption amounts, earning rules, and account benefits can change. Review the terms for the exact account or card before relying on a benefit.
A customer-service representative cannot override product terms merely because an offer appeared in an advertisement or third-party comparison.
Financial Services Compensation Scheme Protection
Eligible deposits held with a UK-authorised bank may be protected by the Financial Services Compensation Scheme.
The current standard deposit-protection limit is:
£120,000 per eligible person, per authorised firm
The limit increased on December 1, 2025.
Important points include:
- The protection is generally per eligible depositor, not per account.
- Different brands may share or use different banking authorisations.
- Joint accounts are assessed under FSCS rules for each eligible holder.
- Temporary high balances may qualify for additional protection in limited circumstances.
- Investments are not protected against ordinary market losses.
- Some products and customers may not qualify.
Use:
NatWest Regulation
National Westminster Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The Financial Services Register can be used to verify:
- The legal name of the firm
- Authorisation status
- Regulatory permissions
- Official contact details
- Firm Reference Numbers
Use the official Financial Services Register rather than relying on details supplied by an unexpected caller or investment promoter.
The FCA and PRA regulate financial firms but do not replace NatWest’s customer complaint process or the Financial Ombudsman Service for most individual disputes.
Who Owns NatWest?
NatWest is part of NatWest Group plc, a publicly traded financial-services holding company owned by its shareholders.
NatWest Group’s ordinary shares have a primary listing on the London Stock Exchange under the ticker NWG. American Depositary Receipts also trade in New York.
The UK government acquired a major shareholding following the 2008–2009 financial crisis. It gradually sold those shares and completed its exit on May 30, 2025.
NatWest Group is therefore now in full private ownership and should not be described as currently owned or controlled by the UK government.
Who Is the CEO of NatWest?
Paul Thwaite is Group Chief Executive Officer of NatWest Group plc.
Current senior leadership includes:
- Paul Thwaite: Group Chief Executive Officer
- Katie Murray: Group Chief Financial Officer
- Solange Chamberlain: CEO, Retail
- Emma Crystal: CEO, Private Banking & Wealth Management
- Robert Begbie: CEO, Commercial & Institutional
- Abib Bocresion: Group Chief Risk Officer
- Scott Marcar: Group Chief Information Officer
- James Holian: Chief Customer & Operations Officer
- Maria Kokkinou: Group Chief People Officer
- Will Luker: Group Chief Legal Officer and General Counsel
Rick Haythornthwaite is Chair of the NatWest Group Board.
Executive names and responsibilities may change. Verify current roles on the official executive management and board pages.
NatWest Group Investor Relations
Investor Relations handles questions from shareholders, analysts, rating agencies, and institutional investors.
- Investor Website: NatWest Group Investor Relations
- Institutional Investor Email: in****************@*****st.com
- Registered Office: 36 St Andrew Square, Edinburgh, EH2 2YB
Investor Relations does not handle personal bank accounts, cards, mortgage payments, fraud reports, disputes, or branch complaints.
NatWest Group Shareholder Services
Computershare Investor Services PLC is NatWest Group’s registrar for ordinary shareholders.
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
United Kingdom
- Shareholder Helpline: +44 370 702 0135
Computershare can assist registered shareholders with:
- Address changes
- Lost share certificates
- Dividend questions
- Shareholding records
- Transfers
- Estate administration
BNY Mellon separately acts as depositary for NatWest Group’s US-listed ADR programme.
NatWest Careers
Search and apply through the official NatWest Group Careers website.
Career areas may include:
- Branch and telephone customer service
- Personal and business banking
- Commercial banking
- Private banking and wealth management
- Technology, digital, and data
- Cybersecurity
- Finance
- Risk and compliance
- Fraud prevention
- Legal services
- Operations
- Human resources
- Graduate, internship, and apprenticeship programmes
NatWest Group does not require applicants to pay an application fee, purchase gift cards, transfer cryptocurrency, or disclose an Online Banking password.
Verify recruitment messages through the official careers site before sharing identity, tax, immigration, or bank information.
NatWest History
National Westminster Bank was launched in 1970 through the combination of National Provincial Bank and Westminster Bank.
Its history can be traced through more than 200 predecessor banks serving communities throughout England and Wales.
The Royal Bank of Scotland Group acquired National Westminster Bank in 2000. In 2020, the parent company changed its name from The Royal Bank of Scotland Group plc to NatWest Group plc.
The group continues to operate several established banking and financial-services brands, including NatWest, Royal Bank of Scotland, Ulster Bank Northern Ireland, Coutts, Lombard, RBS International, and FreeAgent.
NatWest Reviews, Complaints, and Feedback
Customer experiences can vary by:
- Account type
- Product
- Branch
- Telephone department
- Complaint handler
- Transaction history
- Fraud circumstances
- Eligibility and credit assessment
Review topics may include:
- Branch service
- Telephone waiting times
- Online and mobile banking
- Account restrictions or closures
- Lost or stolen cards
- Fraud and scam claims
- Chargebacks and transaction disputes
- Mortgage service
- Loan and overdraft issues
- Business banking
- Financial-difficulty support
- Bereavement service
- Accessibility
- Complaint escalation
Positive feedback may discuss helpful branch employees, effective fraud intervention, convenient digital banking, successful complaint resolution, sensitive bereavement assistance, or useful business support.
NatWest Competitors and Related Corporate Office Pages
NatWest competes with major UK banks, building societies, digital banks, international financial institutions, and specialist lenders.
Related CorporateOfficeHeadquarters.com pages include:
- Barclays Corporate Office
- Bank of America Corporate Office
- Chase Corporate Office
- Citibank Corporate Office
- Wells Fargo Corporate Office
Other major UK competitors include HSBC, Lloyds Bank, Halifax, Santander UK, Nationwide Building Society, Monzo, and Starling Bank.
Official NatWest Resources
- NatWest Official Website
- NatWest Support Centre
- Personal Customer Contacts
- Business Customer Contacts
- Make a Personal Banking Complaint
- Make a Business Banking Complaint
- Report Fraud or a Scam
- NatWest Security Centre
- Branch and Service Locator
- Accessible Banking
- Bereavement Support
- Financial-Difficulty Support
- Privacy Policy
- FSCS Information
- NatWest Group
- NatWest Group Brands
- Executive Management
- Board of Directors
- NatWest Group Careers
- Investor Relations
- Financial Ombudsman Service
- FCA Financial Services Register
- Financial Services Compensation Scheme
Frequently Asked Questions About NatWest
Where is NatWest’s head office?
National Westminster Bank Plc has its registered office at 250 Bishopsgate, London, EC2M 4AA.
Where is NatWest Group’s registered office?
NatWest Group plc is registered at 36 St Andrew Square, Edinburgh, EH2 2YB.
Are NatWest and NatWest Group the same legal entity?
No. NatWest is the banking brand, National Westminster Bank Plc is a regulated operating bank, and NatWest Group plc is the parent holding company.
What is NatWest’s main personal customer-service number?
Call 03457 888 444.
What is the NatWest number from outside the UK?
Personal customers can generally call +44 3457 888 444.
Is +44 20 7672 1000 the current customer-service number?
NatWest does not promote that number as its current universal customer-service line. Use the product-specific number on NatWest.com or the back of the card.
What are NatWest personal telephone-banking hours?
Representatives are generally available from 8:00 a.m.–8:00 p.m. seven days a week. Automated service is available 24/7.
Does NatWest provide 24-hour fraud support?
Yes. Personal account and credit-card fraud contacts are available 24 hours a day.
What is NatWest’s credit-card number?
Call 0370 333 9091 for general credit-card assistance.
What is NatWest’s business-banking number?
Call 0345 711 4477.
How do I report a lost NatWest card?
Use the app or call 0370 600 0459.
How do I report a suspicious NatWest email?
Forward it to ph******@*****st.com.
How do I report a suspicious NatWest text?
Forward the message to 88355.
How do I complain about a NatWest personal account?
Use the app, Cora, telephone banking, the online complaint route, a branch, or write to the Customer Relations Manager in Birmingham.
How do I complain about a NatWest credit card?
Call 0370 333 9091 or write to NatWest Card Services in Southend-on-Sea.
How do I complain about a NatWest mortgage?
Call 0345 302 0190 or write to the NatWest Mortgage Centre in Greenock.
How do I complain about NatWest Business Banking?
Businesses with turnover below £2 million can call 0345 711 4477 or use the online business complaint form.
How long does NatWest have to resolve a complaint?
The timetable depends on the complaint, but an eligible complaint may generally be referred to the Financial Ombudsman Service if NatWest has not resolved it within eight weeks.
How long do I have to contact the Financial Ombudsman?
A customer generally has six months from NatWest’s final-response letter. Check the letter and Financial Ombudsman rules for the applicable deadline.
What is the Financial Ombudsman Service number?
Call 0800 023 4567 or 0300 123 9123.
How do I find a NatWest branch?
Use NatWest’s official branch, banking hub, and ATM locator.
Does NatWest offer accessibility support?
Yes. NatWest offers Relay UK, accessible communications, Banking My Way, and other branch and digital accessibility support.
How do I notify NatWest of a death?
Use the online bereavement form or call 0800 161 5903.
How do I contact NatWest about financial difficulty?
Use the financial-difficulty page, Cora, or the support number associated with the account, loan, card, mortgage, or business product.
How do I make a NatWest data-subject access request?
Use NatWest’s privacy and GDPR request pages and specify the data or time period requested.
Are NatWest deposits protected by the FSCS?
Eligible deposits may be protected up to £120,000 per eligible person, per authorised firm, subject to FSCS rules.
Who owns NatWest?
NatWest is part of publicly traded NatWest Group plc, which is owned by its shareholders.
Does the UK government still own NatWest shares?
No. The government sold its final shares on May 30, 2025.
What is NatWest Group’s stock symbol?
NatWest Group trades under the ticker NWG in London and through NWG ADRs in New York.
Who is the CEO of NatWest Group?
Paul Thwaite is Group Chief Executive Officer.
Who leads NatWest retail banking?
Solange Chamberlain is CEO, Retail.
Who is the chair of NatWest Group?
Rick Haythornthwaite is Chair.
How do I contact NatWest Investor Relations?
Use the official investor website or email in****************@*****st.com.
Who handles NatWest shareholder records?
Computershare Investor Services PLC is the registrar for NatWest Group ordinary shareholders.
How do I apply for a NatWest job?
Search and apply through the official NatWest Group Careers website.
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CorporateOfficeHeadquarters.com helps readers distinguish NatWest’s London registered office from NatWest Group’s Edinburgh registered office and from personal banking, business banking, mortgage, card, fraud, complaint, accessibility, bereavement, career, and investor-support channels.
This page uses current official NatWest, NatWest Group, Financial Ombudsman Service, FCA, and FSCS resources to identify the contact route most likely to address each type of inquiry.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with National Westminster Bank Plc, NatWest Group plc, NatWest Markets Plc, Royal Bank of Scotland, Coutts, Ulster Bank, Computershare, BNY Mellon, the Financial Conduct Authority, the Prudential Regulation Authority, the Financial Ombudsman Service, or the Financial Services Compensation Scheme.
This page is provided for general contact-information, review, and complaint purposes. It is not financial, banking, investment, mortgage, credit, tax, debt, fraud, privacy, regulatory, or legal advice.
CorporateOfficeHeadquarters.com cannot access a NatWest account, authenticate a customer, replace a card, stop a payment, reverse a transaction, investigate fraud, approve credit, change a mortgage, release funds, or decide a complaint.
For suspected fraud, a lost card, or compromised Online Banking credentials, contact NatWest immediately through an official channel. Call emergency services when there is an immediate threat to life or safety.
Addresses, telephone numbers, opening hours, leadership roles, complaint procedures, product terms, interest rates, rewards, branch availability, regulation, and compensation limits can change. Verify important information through NatWest, NatWest Group, the applicable agreement, and the appropriate regulator or ombudsman.
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