Reach New Balance Corporate Office Headquarters 

New Balance, Mens Fresh Foam sneakers are garbage! I have been trying to reach Corporate concerning these sneakers. No one answers the phone! I have had these sneakers for 3 months and they started falling apart within days. They are made of the poorest fabric I have ever seen. I have taken pictures of them because its shocking to see what they look like. They are shredding all over both shoes! Walmart has much better quality!!! I tried reaching out to corporate but, the call gets disconnected and goes to a survey. How can they sell such garbage its disgusting??? I will submit pictures and its unbelievable how they can sell this trash. These are not worth 1 star but, there was not an option for a Zero stars!

New Balance, Great shoe. I do like my New Balance 1080s for many reasons. Just wish they were made in the USA. I think Americans could make them better.

New Balance, Trying to get an email address for David Fazio or someone else in Marketing or possible new shoe design. No one could help me. I was a constant customer of New Balance products primarily for tennis for years. I used New Balance shoes as my regular walking shoe after I turned 75. At 82 I can no longer play tennis due to physical limitations not related to my feet. My problem is my feet require help in walking and I designed a shoe based on your tennis shoe that is extremely comfortable, easy to slip on and off and has the benefit of giving support to my feet both at home like slippers and outside like a walking shoe. I would like to discuss this with someone who might be interested at your Corporate Head Office. Thank you.

New Balance, Trying to find a New Balance Cross Trainer 12.5 6e. Called New Balance customer service; I was told I had to go on line to buy! Went to over 7 different sites had shoe I sought but, when it came to size12.5 6e was hard to find, when I did they were out!! Twice tried to order from Sneaker Store..no response!!

DOWNGRADE from 5 stars to 3. Poor move. Drop independent retailer, to online PLUS they dropped my favorite shoe of all time! In the photo, one can see my absolute favorite athletic shoe of all time. It lasted 2 years of regular tennis and pickleball. BUT! When I returned to the Racquets sport specialty store that had introduced this model of shoe to me; and helped me to make that purchase decision, I learned that New Balance no longer works with independent retailers. WHAT?!!! I would’ve never selected these shoes – yeah, the color grew on me, too – WITHOUT the professional guidance of a well-trusted, specialty retailer. And, I’m not kidding. These are my FAVORITE athletic shoes of all time – and, at over 50 years of age, that’s a lot of different shoes and brands, [Adidas, Brooks, ASICS, Diadora, etc]. And, my prior pair of NB sneakers were NOT good. … AND, sadly, the replacement pair is not as good.

That’s the other point. Why drop a great shoe?! First, the one downside of the shoe in the picture is that the model information disappeared, wore off, or was never on there. I ended up with a tennis shoe that looked similar and had similar materials and design features. It is some weird fusion of Rally driving and Tennis. Whatever. It does not fit as well. I probably won’t buy it again, when it wears out.

More importantly, shifting distribution strategies to a heavy-direct approach makes the shoes less accessible. I’m highly averse to buying a new model, online. I want to try it on; and talk with a trusted sales professional. Not sure why they changed, but from the far outside perspective, it feels penny-wise and pound-foolish.