Many people search for the Orvis corporate office when an order problem, return issue, refund delay, fly rod repair, warranty question, product quality concern, dog product complaint, store issue, travel question, gift card problem, or customer service complaint has not been resolved through normal support. This page provides Orvis headquarters information, the corporate office address, phone number guidance, customer care routes, complaint escalation tips, and related outdoor retail corporate office resources.
Orvis Corporate Office and Headquarters
The Orvis Company, Inc. is headquartered in Sunderland, Vermont. Orvis is known for fly-fishing gear, outdoor clothing, hunting and wingshooting products, dog products, luggage, travel experiences, fly-fishing schools, repairs, and its long-running customer satisfaction guarantee.
- Company: The Orvis Company, Inc.
- Common Name: Orvis
- Orvis Corporate Office Address: 178 Conservation Way, Sunderland, VT 05250
- Orvis Headquarters Address: 178 Conservation Way, Sunderland, VT 05250
- Orvis Corporate Phone Number: 1-802-362-3622
- Orvis Customer Service Phone Number: 1-888-235-9763
- Customer Service Email: cu*************@***is.com
- Fish/Hunt & Repair Experts: 1-800-548-9548
- Fly Fishing & Wingshooting Schools: 1-866-531-6213
- Orvis Travel Experts: 1-800-547-4322
- Customer Service Hours: Monday–Friday, 9 AM–6 PM ET
- Official Contact Center: Orvis Contact Center
- Official Website: orvis.com
- Careers: Orvis Careers
Corporate Address and Headquarters Update
The current official Orvis home office and headquarters listing remains The Orvis Company, Inc., 178 Conservation Way, Sunderland, VT 05250, with corporate phone number 1-802-362-3622.
Orvis has announced plans to sell its Sunderland headquarters property and consolidate more of its Vermont operations around a Manchester campus. Because Orvis’s official press and contact information still lists Sunderland as the home office/headquarters, this page keeps the Sunderland headquarters address but notes that future corporate office details may change.
Choose the Correct Orvis Support Route
Before contacting Orvis headquarters, choose the route that best matches your issue. An order status problem, product return, mail return, refund issue, fly rod repair, dog bed complaint, travel question, school reservation, retail store problem, or gift card issue may be handled faster through the correct Orvis customer support route.
- General customer service: Call 1-888-235-9763, email cu*************@***is.com, or use Orvis live chat.
- Order status: Use Orvis order status tools or contact customer care with your order number and billing ZIP code.
- Returns and exchanges: Use the Orvis returns portal or return eligible purchases to an Orvis retail location.
- Retail store complaint: Contact the store manager first, then use Orvis customer service if the issue is not resolved.
- Fly rod repair or warranty: Use the Orvis repairs center or call 1-800-548-9548.
- Fishing, hunting, and repair questions: Contact Fish/Hunt & Repair Experts at 1-800-548-9548 or fi*****@***is.com.
- Fly-fishing or wingshooting schools: Call 1-866-531-6213 or use Orvis schools support.
- Travel, lodges, outfitters, and trips: Call Orvis Travel Experts at 1-800-547-4322.
- Gift card issue: Use Orvis gift card support and keep card numbers and PINs private.
- Corporate correspondence: Send written corporate-level concerns to The Orvis Company, Inc., 178 Conservation Way, Sunderland, VT 05250.
What to Have Before Contacting Orvis Corporate Office
Whether you are contacting Orvis customer service, using live chat, starting a return, requesting a repair, contacting a store, or writing to Orvis corporate office, your issue is easier to review when you provide clear records. Do not post private order, payment, gift card, employee, or personal information in the public review section below.
- Order number, receipt, invoice, return authorization, repair number, or gift card record
- Purchase date, delivery date, return date, repair submission date, or store visit date
- Product name, style number, size, color, rod model, reel model, dog bed size, or item description
- Photos of damaged items, incorrect items, sizing problems, defects, broken rods, worn gear, or packaging when relevant
- Tracking numbers, return label information, shipping carrier records, and delivery confirmation
- Names of store associates, managers, customer service representatives, repair contacts, or travel experts involved, if known
- Gift card numbers, payment card details, account passwords, and private contact information shared only through secure official channels
- Emails, chat transcripts, call notes, screenshots, refund promises, repair estimates, and written follow-up attempts
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate an Orvis Complaint
If Orvis customer service, a retail store, the repairs team, or a travel support route does not resolve your issue, escalate the complaint in a documented way. A clear timeline with your order number, receipt, photos, return record, repair number, and requested resolution is usually more effective than repeated calls without records.
- Start with the correct support team. Use customer care for orders and returns, Fish/Hunt & Repair Experts for rod and gear repairs, and Orvis Travel for trips and lodges.
- Ask for a case or repair number. Save the date, time, representative name, and promised next step.
- Use written follow-up. Email customer service or submit the correct contact form so you have a record of the complaint.
- Request supervisor review. Ask for review by a store manager, customer care supervisor, repair specialist, travel support specialist, or corporate support contact depending on the issue.
- Save all proof. Keep receipts, order confirmations, tracking numbers, photos, return labels, repair records, and refund confirmations.
- Use outside routes when appropriate. For card disputes, contact your card issuer. For shipping loss, contact the carrier. For travel-related disputes, review the booking terms and travel provider rules.
- Write to headquarters if needed. For unresolved corporate-level concerns, send correspondence to The Orvis Company, Inc., 178 Conservation Way, Sunderland, VT 05250.
Returns, Exchanges and Refund Complaints
Returns and refund issues are common reasons customers search for Orvis corporate office or Orvis headquarters. Orvis says its 100% customer satisfaction commitment has been part of the company since 1856, but customers should still follow the correct return process and keep proof of purchase whenever possible.
Orvis states that store or website purchases can be returned to Orvis retail locations, but Orvis-authorized dealers cannot process returns or exchanges for Orvis retail or website purchases. Returns without proof of purchase are refunded as an Orvis gift card. For certain mail returns using a prepaid label, Orvis deducts a return shipping fee from the refund.
For a return or refund complaint, save the receipt, order number, product details, return label, tracking number, store return record, refund confirmation, and any customer service messages.
Order Status, Shipping and Delivery Issues
Order complaints may involve delayed shipping, lost packages, wrong items, backordered products, damaged deliveries, cancelled orders, gift orders, holiday shipping, international shipping, or trouble finding order status.
Before escalating, check your order status, delivery tracking, email confirmation, shipping address, and billing ZIP code. If a package was marked delivered but not received, contact the carrier and Orvis customer service quickly with the tracking number and delivery details.
Fly Rod Warranty and Repair Complaints
Orvis fly rod repair and warranty questions are a frequent reason customers look for Orvis corporate office contact information. Orvis says its 25-Year Guarantee covers many current and older Orvis fly rods for repair or replacement, but there are exclusions, original-owner requirements, possible proof-of-purchase requirements, and handling fees.
For fly rod repair complaints, identify the rod model, purchase date, place of purchase, serial or model information, damage type, repair request, and whether the rod was purchased from Orvis or an authorized dealer. Use the Orvis repairs center or call 1-800-548-9548 for repair help.
Waders, Reels, Luggage, Leather and Product Repair Questions
Orvis product-care routes may apply to waders, reels, Barbour items, luggage, leather goods, gunsmithing, rods, and other gear. Repair eligibility, fees, shipping instructions, and replacement options may differ by product category.
Before shipping an item for repair, contact Orvis or use the proper repairs page. Take photos, remove personal items, keep tracking information, and save the repair authorization. Do not mail valuable gear without confirming the current process and address.
Product Quality, Sizing and Defect Complaints
Product quality complaints may involve clothing fit, sizing inconsistency, seams, zippers, dog bed durability, fly line performance, wader leaks, rod defects, reel problems, boot wear, luggage damage, or outdoor gear that did not perform as expected.
For a product complaint, include the product name, item number, size, color, purchase date, use history, photos, and what solution you are requesting. If the product was purchased through an authorized dealer, confirm whether the dealer or Orvis should process the return, exchange, or warranty request.
Retail Store and Authorized Dealer Complaints
Orvis operates retail stores and also works with authorized dealers. This matters because authorized dealers may not be able to process returns or exchanges for Orvis retail or website purchases.
If your complaint involves a store, include the store location, date, time, associate or manager name if known, receipt, and product details. If your issue involves an authorized dealer, contact the dealer first and then Orvis if the issue involves product warranty, repair, or brand-level support.
Dog Products, Beds and Pet Gear Complaints
Orvis sells dog beds, dog accessories, collars, leashes, and pet-related products. Complaints may involve sizing, durability, chewing damage, fabric wear, filling, zippers, monogramming, wrong personalization, or a product that does not match the listing.
For dog product issues, keep the receipt, product label, photos, measurements, personalization details, and order confirmation. If the product was personalized, ask customer service how that affects return, exchange, or replacement options.
Travel, Lodges, Outfitters and Schools
Orvis Travel, endorsed lodges, outfitters, fly-fishing schools, and wingshooting schools may have different cancellation, deposit, refund, insurance, schedule, and operator rules than regular merchandise orders.
For travel or school complaints, contact the appropriate Orvis travel or school support route and save confirmation emails, deposit receipts, itinerary details, cancellation terms, guide or outfitter communication, and travel insurance records. Do not wait until after a trip date to escalate a time-sensitive booking issue.
Gift Cards, Rewards Visa and Payment Issues
Gift card and payment complaints may involve missing balances, lost cards, digital gift card delivery, promotional exclusions, Orvis Rewards Visa questions, duplicate charges, return credits, or unfamiliar Orvis charges on a bank or card statement.
If you see an unfamiliar Orvis, outdoor gear, catalog, online order, gift card, travel, dog product, or retail charge, compare it with recent orders, store visits, gift purchases, returns, and repair fees. You can also use ChargeOnMyCard.com to research confusing retail, catalog, outdoor gear, travel, and gift card charge names.
Employment, Careers and HR Questions
People may search for Orvis headquarters or Orvis corporate office because they need help with job applications, payroll, benefits, W-2 forms, former employee records, employment verification, workplace concerns, or HR questions.
For employment questions, use Orvis Careers, internal employee resources, or the manager/employer route connected to the store, distribution center, or corporate team involved. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, or manager accusations with identifying personal details in public comments.
Scam, Fake Coupon and Account Security Warnings
Be cautious with fake Orvis coupons, fake clearance offers, fake gift card giveaways, phishing emails, fake customer service numbers, refund scams, fake job offers, and suspicious social media promotions. Go directly to orvis.com, the official Orvis store locator, or the official Orvis contact center before sharing payment, order, account, or gift card information.
For fake outdoor retailer coupons, gift card scams, fake customer support numbers, phishing emails, and refund scams, visit ThinkItsAScam.com.
Orvis Reviews and Complaints
There are limited confirmed live review themes available for this Orvis page at this time. Readers are invited to share clear, factual experiences with Orvis corporate office, Orvis customer service, returns, repairs, fly rod warranty, product quality, retail stores, dog products, travel, schools, gift cards, and complaint escalation.
These reviews are individual customer experiences and may not represent every Orvis store, product, order, return, repair, travel experience, customer service representative, or corporate response. When sharing a review, describe the general issue and outcome, but do not post order numbers, tracking numbers, gift card numbers, payment card details, employee records, phone numbers, email addresses, home addresses, or private personal information.
About Orvis
Orvis was founded in 1856 in Manchester, Vermont, and is one of the best-known names in fly fishing, outdoor gear, sporting traditions, and conservation-focused retail. The company offers fly-fishing equipment, rods, reels, waders, outdoor apparel, dog products, hunting and wingshooting items, luggage, gifts, travel experiences, schools, and retail stores.
Orvis is commonly searched as Orvis corporate office, Orvis headquarters, Orvis headquarters address, Orvis corporate phone number, Orvis customer service, Orvis returns, Orvis repairs, Orvis fly rod repair, Orvis warranty, and Orvis complaints.
Orvis Competitors and Related Corporate Office Pages
Orvis competes with outdoor retailers, sporting goods chains, fly-fishing brands, hunting outfitters, travel outfitters, catalog retailers, dog product brands, and specialty outdoor shops. If you are comparing outdoor retail headquarters, complaint routes, corporate addresses, warranty policies, or customer escalation options, these related pages may help:
- Bass Pro Shops Corporate Office
- Cabela’s Corporate Office
- Scheels Corporate Office
- REI Corporate Office
- Dick’s Sporting Goods Corporate Office
- L.L.Bean Corporate Office
- Columbia Sportswear Corporate Office
- Patagonia Corporate Office
Related Resources
- Official Orvis Website
- Official Orvis Contact Center
- Email Orvis Customer Service
- Orvis Customer Care
- Orvis Order Information
- Orvis Returns and Exchanges
- Orvis Product Care and Repairs
- Orvis Fly Rod Repair
- Orvis Store Locator
- Orvis Adventures and Travel
- Orvis Fly Fishing Schools
- Orvis Press Room Contact
- Orvis Careers
- Research Retail, Outdoor Gear and Gift Card Charges on ChargeOnMyCard.com
- Retail, Gift Card, Fake Coupon and Refund Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About Orvis Corporate Office
What is the Orvis corporate office address?
The Orvis corporate office address is The Orvis Company, Inc., 178 Conservation Way, Sunderland, VT 05250.
Where is Orvis headquarters?
Orvis headquarters is listed in Sunderland, Vermont. The Orvis headquarters address is 178 Conservation Way, Sunderland, VT 05250.
What is the Orvis corporate phone number?
The Orvis corporate phone number is 1-802-362-3622. For customer service, call 1-888-235-9763.
What is the Orvis customer service phone number?
Orvis customer service can be reached at 1-888-235-9763, Monday–Friday, 9 AM–6 PM ET.
What is the Orvis repairs phone number?
For Fish/Hunt and repair questions, Orvis lists 1-800-548-9548 and fi*****@***is.com.
How do I file an Orvis complaint?
Start with Orvis customer service at 1-888-235-9763, use live chat, or email cu*************@***is.com. Save your order number, receipt, photos, return record, repair number, and the resolution you are requesting.
What is the Orvis return policy?
Orvis says its merchandise is covered by its customer satisfaction commitment. Purchases can generally be returned through Orvis retail locations or the mail return process. Returns without proof of purchase are refunded as an Orvis gift card, and some mail returns using a prepaid label may have a return shipping fee deducted.
What is the Orvis fly rod warranty?
Orvis says many covered fly rods are backed by a 25-Year Guarantee for repair or replacement, subject to exclusions, original-owner rules, proof-of-purchase requirements, and handling fees. Use the official fly rod repair page or call 1-800-548-9548 for current repair instructions.
Is Orvis moving its headquarters?
Orvis has announced plans to sell the Sunderland headquarters property and consolidate more operations around a Manchester, Vermont campus. Until Orvis updates its official headquarters listing, the Sunderland address remains the safest published corporate office address to use.
Can I post my order number, gift card number, tracking number, payment details, or employee information in the comments?
No. Do not post order numbers, tracking numbers, gift card numbers, PINs, payment card details, employee records, phone numbers, email addresses, home addresses, or other private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Orvis corporate office information, understand the difference between headquarters and customer service, and choose the right complaint route before escalating an outdoor retail, repair, return, or warranty issue.
Page Update Note
This Orvis corporate office page was updated on June 27, 2026, to verify the Sunderland headquarters address, confirm the corporate phone number, update customer service and department phone numbers, add returns, repairs, warranty, travel, school, gift card, and complaint escalation guidance, preserve the existing image with improved alt text, add related outdoor retail links, and note that live COH review themes could not be confirmed.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with The Orvis Company, Inc., Orvis retail stores, Orvis Travel, Orvis schools, Orvis-authorized dealers, any outfitter, any lodge, any shipping carrier, any credit card issuer, or any Orvis employee or customer support team. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, return policies, warranty terms, repair fees, travel rules, store policies, gift card rules, and hours can change. Contact Orvis directly for the most current information.
Share Your Experience with Orvis
If you have contacted Orvis corporate office, used the Orvis headquarters address, called Orvis customer service, submitted an Orvis return, requested a fly rod repair, used the Orvis warranty, contacted a retail store, worked with Orvis Travel, handled a gift card issue, disputed a product quality concern, contacted HR, or tried to resolve an order, shipping, refund, repair, return, warranty, store, travel, school, payment, or customer service issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.