If a Potbelly order, refund, catering delivery, Perks account, gift card, or restaurant complaint has not been resolved locally, start with the shop involved or Potbelly’s official customer-service form. The corporate office number may help with broader business matters, but it is not presented as a dedicated customer-service line.
Potbelly Corporate Office and Headquarters Information
- Company: Potbelly Corporation / Potbelly Sandwich Shop
- Parent Company: RaceTrac, Inc.
- Potbelly Corporate Office Address: 111 N. Canal St., Suite 325, Chicago, IL 60606
- Potbelly Corporate Office Phone Number: 1-312-951-0600
- Potbelly Customer Service: Talk To Us
- Official Website: potbelly.com
- Shop Locator: Potbelly Location Directory
- Careers: Potbelly Careers
- Franchise Information: Potbelly Franchising
How to Contact Potbelly Customer Service
Potbelly’s official FAQ directs customers with questions or concerns to its Talk To Us page. Potbelly does not prominently publish a separate universal customer-service telephone number.
Use the corporate office number for appropriate corporate or business matters. For restaurant orders, refunds, missing food, employee concerns, food quality, Perks accounts, gift cards, and delivery problems, begin with the support route that handled the transaction.
Choose the Correct Potbelly Support Route
Restaurant Orders, Refunds, and Service Complaints
Contact the Potbelly shop that prepared the order when your complaint involves:
- Missing, incorrect, damaged, or poorly prepared food
- A dine-in, pickup, or shop-level customer-service problem
- An unexpected charge, tip, promotion, or discount issue
- A refund, replacement, or order-remake request
- Restaurant cleanliness, operating hours, or employee conduct
Use the official location directory to find the shop’s address, telephone number, and hours. Ask for the manager on duty when an immediate shop-level problem cannot be resolved by the first employee contacted.
Online Orders, Pickup, and Delivery
Check the order confirmation to determine which Potbelly shop prepared the food and whether Potbelly or a third-party delivery platform processed the order.
- Food preparation or order accuracy: Contact the fulfilling Potbelly shop.
- Driver, tracking, or drop-off problem: Contact the delivery company shown on the receipt.
- App, website, or account problem: Use Potbelly’s Talk To Us form.
- Online-order questions: Review the official online-ordering FAQs.
Some complaints require contacting both the restaurant and the delivery platform. The organization that processed the payment may control the refund.
Potbelly Perks and App Help
For missing coins, account access, reward redemption, an incorrect account telephone number, app errors, or an offer that did not apply, review the Potbelly Perks FAQs and submit the issue through the official contact page.
Keep the receipt, order number, account email address, date, shop location, and screenshots of the error or offer. Do not post an account password, verification code, or complete account information publicly.
Potbelly Catering Support
For a future catering order, menu planning, availability, or a quote, use Potbelly’s catering quote request.
For an existing catering order, contact the shop or catering contact shown on the confirmation. Keep the order number, event date, delivery address, invoice, payment record, and a list of missing or incorrect items.
Potbelly Gift Card Help
Review Potbelly’s gift card FAQs for balance, redemption, digital gift card, and account questions. Use the official contact form if the available instructions do not resolve the problem.
Never publish a complete gift card number or PIN. Someone who obtains those details may be able to use the remaining value.
Website Accessibility Assistance
Potbelly’s Accessibility Statement asks users with disabled-access concerns to email customerservice@potbelly.com with “Disabled Access” in the subject line.
What to Have Ready Before Contacting Potbelly
Prepare the information that applies to your complaint:
- Potbelly shop address or location
- Date and approximate time of the purchase or visit
- Receipt, order number, or catering confirmation
- Ordering method, such as dine-in, pickup, website, app, catering, or third-party delivery
- Items ordered and the amount paid
- Promotion, reward, gift card, or offer involved
- Photographs or screenshots when relevant
- Names or descriptions of employees or managers contacted
- Existing case number or written response
- The specific resolution requested
Useful requested outcomes may include a corrected charge, replacement order, refund review, missing Perks credit, gift card investigation, manager follow-up, or written response.
How to Escalate a Potbelly Complaint
- Contact the shop first. Ask the manager to review an order, refund, cleanliness, food-quality, or employee-conduct complaint.
- Submit written feedback. Use Potbelly’s official Talk To Us form and include the shop, date, order number, issue, and requested resolution.
- Save documentation. Retain receipts, screenshots, photographs, delivery records, gift card records, and responses.
- Request a case or reference number. This can help connect follow-up messages with the original complaint.
- Contact the corporate office when appropriate. For a serious unresolved or company-level concern, try 1-312-951-0600 or send written correspondence after confirming the current suite.
Potbelly is owned by RaceTrac, but ordinary Potbelly order and restaurant complaints should still begin with Potbelly. RaceTrac corporate contact is more appropriate only when a genuinely parent-company-level matter remains unresolved.
Food Quality, Allergen, and Safety Concerns
Contact the restaurant promptly if a concern involves possible contamination, foreign material, an incorrect ingredient, an allergen request, or food that appears unsafe. Keep the food, packaging, receipt, and photographs when it is safe and practical to do so.
Review Potbelly’s Nutrition Calculator and Allergen Menu before ordering when ingredient or allergen information is important. Restaurant preparation areas may handle multiple ingredients, so direct questions should be confirmed with the restaurant. For an immediate medical emergency, call 911.
Potbelly Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays two dated Potbelly customer reviews:
- April 10, 2025: A Roseville, Michigan customer reported unfriendly service, an order interaction problem, and a tip the reviewer said was added without their informed approval.
- March 29, 2025: A Plymouth, Minnesota visitor reported seeing an employee sitting and eating on a food-preparation table.
These are individual customer accounts and have not been independently verified. They do not establish that every Potbelly restaurant, employee, order, or customer-service interaction will be similar. No aggregate star rating should be inferred from these two reviews.
Helpful reviews explain the shop location, visit date, ordering method, problem, support route used, requested resolution, and whether Potbelly responded. Avoid publishing transaction identifiers or information that could identify a minor employee.
About Potbelly Sandwich Shop
Potbelly traces its history to a Chicago antique shop that began serving toasted sandwiches in 1977. The brand became known for hot sandwiches, soups, salads, cookies, shakes, vintage-inspired restaurant décor, and a neighborhood-shop atmosphere.
Potbelly operates company-owned and franchised restaurants. Menu items, prices, promotions, delivery options, live entertainment, catering availability, and operating hours can vary by shop.
Who Owns Potbelly?
RaceTrac completed its acquisition of Potbelly Corporation on October 23, 2025. Potbelly became a wholly owned RaceTrac subsidiary and ceased operating as a publicly traded company.
RaceTrac is a privately held company known primarily for convenience stores, fuel retailing, RaceWay locations, and related businesses. Potbelly continues to operate as its own restaurant brand.
Potbelly Competitors and Related Corporate Offices
Potbelly competes with national and regional sandwich shops, delicatessens, bakery cafés, fast-casual restaurants, and local independent restaurants. Related corporate-office pages include:
- Primo Hoagies Corporate Office
- Quiznos Corporate Office
- Schlotzsky’s Corporate Office
- McAlister’s Deli Corporate Office
- RaceTrac Corporate Office
Frequently Asked Questions About Potbelly Corporate Office
Where is Potbelly headquarters?
Potbelly’s corporate office is commonly listed at 111 N. Canal St., Suite 325, Chicago, IL 60606. Older records list Suite 850, so confirm the suite before mailing important correspondence.
What is the Potbelly corporate office phone number?
The commonly listed Potbelly corporate office phone number is 1-312-951-0600.
How do I contact Potbelly customer service?
Potbelly’s official FAQ directs customers to the Talk To Us page. For a problem involving one restaurant or order, contact that shop first.
Does Potbelly have a general customer-service phone number?
Potbelly does not prominently publish a separate universal customer-service telephone number. The corporate number should not be assumed to be a dedicated order, refund, Perks, gift card, or delivery support line.
Who owns Potbelly?
Potbelly is a wholly owned subsidiary of RaceTrac. RaceTrac completed its acquisition of Potbelly Corporation on October 23, 2025.
How do I complain about a Potbelly restaurant?
Start with the manager of the restaurant involved. If the issue remains unresolved, submit written feedback through Potbelly’s official contact form and retain the receipt, order information, photographs, responses, and case number.
Who handles a third-party Potbelly delivery complaint?
Contact the Potbelly shop for food preparation or order-accuracy concerns. Contact the delivery platform for driver, tracking, or drop-off issues. Refund handling may depend on which organization processed the payment.
How do I contact Potbelly about catering?
Use Potbelly’s official catering request page for a future order or quote. For an existing order, contact the shop or catering representative identified on the confirmation.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate-office information and a platform for customer feedback since 2004. We review official company resources, public records, business listings, and reader-submitted experiences to help consumers locate appropriate contact and escalation routes.
We are an independent informational website. Potbelly, RaceTrac, individual franchise owners, delivery platforms, gift card providers, and payment processors do not operate this page or provide customer support through it.
Page Update Note
This Potbelly corporate-office guide was updated on August 29, 2026. The update added RaceTrac ownership, current address guidance, official support routes, complaint-escalation steps, issue-specific help, current review themes, privacy guidance, FAQs, and related corporate-office links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Potbelly Corporation, Potbelly Sandwich Shop, Potbelly Sandwich Works, RaceTrac, any Potbelly franchisee, delivery platform, gift card provider, or payment processor. This page is for informational purposes and provides a platform for reviews, complaints, feedback, and corporate-office research.
Addresses, suite numbers, phone routing, menu information, rewards terms, gift card policies, support options, ownership structures, and restaurant procedures can change. Confirm important information through Potbelly’s official website before mailing documents, sending private information, or making a financial or legal decision.
Share Your Potbelly Experience
Have you contacted a Potbelly shop manager, customer service, catering representative, corporate office, or delivery platform about a complaint? Share your review below. Helpful feedback includes the restaurant location, date, ordering method, issue, support route used, requested resolution, and whether the company responded.
Please keep reviews factual and based on your own experience. Do not publish private account information, full receipt identifiers, payment details, gift card credentials, home addresses, private employee information, or photographs that identify minors.
