Primanti Bros. corporate office headquarters is located at 424 South 27th Street, Building 3, Suite 220, Pittsburgh, PA 15203. The company currently lists 412-325-2455 for its World Sandwich Headquarters and in**@**********os.com as a general contact email.
Customers with questions about a restaurant visit, online order, delivery, FanFare Rewards account, Gift Card, catering order, fundraiser, food-quality concern, or employment application should use the support route responsible for that issue before escalating an unresolved concern to the Pittsburgh corporate office.
Primanti Bros. Corporate Office Contact Information
- Company: Primanti Bros.
- Corporate Office Address: 424 South 27th Street, Building 3, Suite 220, Pittsburgh, PA 15203, USA
- Corporate Office Telephone: 412-325-2455
- General Email: in**@**********os.com
- Published Corporate Hours: Primanti Bros. does not prominently publish general headquarters telephone hours
- Customer Contact Form: Contact Primanti Bros.
- Locations and Menus: Find a Primanti Bros. restaurant
- Online Ordering: Order Primanti Bros. online
- FanFare Rewards: Manage FanFare Rewards
- Missing Rewards Points: Request missing FanFare points
- Catering: Primanti Bros. Catering
- Gift Cards: Purchase a Primanti Bros. eGift Card
- Careers: Primanti Bros. Careers
- Official Website: PrimantiBros.com
The previously listed address, 2 Market Square, Pittsburgh, PA 15222, is a Primanti Bros. restaurant location. It should not be presented as the company’s corporate headquarters.
The headquarters is not a restaurant, online-order pickup point, Gift Card service counter, catering kitchen, food-return location, or destination for opened or allegedly unsafe food.
Where Is Primanti Bros. Headquarters?
Primanti Bros.’ World Sandwich Headquarters is located at 424 South 27th Street, Building 3, Suite 220, in Pittsburgh, Pennsylvania.
This is the address readers generally need when searching for Primanti Bros. corporate office, Primanti Brothers headquarters, corporate address, head office, home office, main office, or corporate phone number.
Customers should not mail food, Gift Cards, original receipts, payment information, employment documents, or other irreplaceable records to the corporate office unless Primanti Bros. provides specific instructions.
Primanti Bros. Corporate Structure and Leadership
Primanti Bros. is a privately held restaurant brand affiliated with Authentic Restaurant Brands. Authentic Restaurant Brands’ current legal materials also identify several other affiliated restaurant concepts.
- Restaurant Brand: Primanti Bros.
- Affiliated Restaurant Group: Authentic Restaurant Brands
- Chief Executive Officer: Gerald Pulsinelli
- Headquarters: Pittsburgh, Pennsylvania
- Founded: 1933
Primanti Bros.’ official location directory currently lists restaurants in Pennsylvania, West Virginia, Ohio, Maryland, and Florida. Restaurant locations, menus, hours, services, promotions, and online-ordering options can change.
Corporate Office vs. Individual Restaurants
The Pittsburgh headquarters handles company-level business, brand operations, corporate employment, legal matters, partnerships, marketing, privacy, and higher-level unresolved concerns.
An individual restaurant generally handles:
- Local operating hours
- Restaurant seating and wait times
- Food preparation
- Order accuracy
- Local employee service
- Restaurant cleanliness
- Local promotions
- Pickup orders
- Local catering fulfilment
- Alcohol service
- Immediate refunds or order corrections
Begin with the restaurant involved when the concern can be investigated using the receipt, order record, employee schedule, kitchen ticket, or manager’s report.
Choose the Correct Primanti Bros. Support Route
- Restaurant-service complaint: Contact the restaurant manager and use the official contact form.
- Incorrect dine-in or takeout order: Contact the restaurant that prepared the order.
- Online-order problem: Contact the selected restaurant and review the ordering confirmation.
- Third-party delivery problem: Contact the delivery platform when it controls the driver, fee, cancellation, or refund.
- Food-quality concern: Keep the food, packaging, and receipt when safe and contact the restaurant promptly.
- Food-allergy question: Speak with restaurant management before ordering and review current ingredient information.
- FanFare Rewards problem: Use the loyalty account portal or missing-points form.
- Gift Card issue: Call 412-325-2455 or use the official Gift Card portal.
- Catering order: Contact the catering team or restaurant fulfilling the order.
- Fundraising request: Use the official fundraising platform.
- Employment: Use the official careers website.
- Corporate or legal matter: Contact the Pittsburgh headquarters through the appropriate formal route.
What to Have Before Contacting Primanti Bros.
- Restaurant name and location
- Date and approximate time of the visit
- Dine-in, pickup, online-order, delivery, or catering method
- Order or check number
- Items ordered
- Amount charged
- Receipt or app transaction record
- Photographs of the order or packaging
- FanFare account information, provided privately
- Gift Card information, provided privately
- Name or role of the manager previously contacted
- Existing complaint or case reference
- A concise description of the requested resolution
Provide receipts, loyalty-account details, Gift Card information, payment data, addresses, and private contact information only through an official private support process.
How to Escalate an Unresolved Primanti Bros. Complaint
- Contact the restaurant responsible for the order or visit.
- Ask for the manager on duty.
- Describe the issue factually and in chronological order.
- State the resolution being requested.
- Keep the receipt, app record, photographs, and previous correspondence.
- Submit the official Primanti Bros. contact form.
- Select the restaurant involved or choose General when no location applies.
- Ask for or retain a case reference when one is provided.
- Follow up using the same contact information and records.
- Send a concise company-level escalation to the Pittsburgh headquarters if the restaurant and customer-contact process do not resolve a substantial concern.
A written company-level escalation may be sent to:
Primanti Bros.
424 South 27th Street
Building 3, Suite 220
Pittsburgh, PA 15203
Send copies rather than original receipts, Gift Cards, medical records, identification documents, or other irreplaceable materials.
Restaurant-Service Complaints
Restaurant management should generally be the first contact for:
- Incorrect or incomplete food
- Long waits
- Cold or poorly prepared food
- Employee conduct
- Manager conduct
- Cleanliness
- Seating or accessibility
- Local prices or promotions
- Payment problems
- Missing takeout items
Contact the restaurant as soon as possible so that management can review the staff schedule, order ticket, transaction, and food-preparation records.
A refund, remake, coupon, or other remedy is not guaranteed and may depend on the facts, proof of purchase, and restaurant’s review.
Online Orders and Pickup Complaints
Before submitting an online order, confirm:
- The selected restaurant
- Pickup or delivery method
- Requested date and time
- Items and customizations
- Contact information
- Payment total
For an online-order problem, keep the confirmation email or app record. Contact the restaurant that received the order rather than a different Primanti Bros. location.
Orders placed through an outside delivery platform may be subject to that platform’s cancellation, fee, driver, and refund procedures.
Refund and Payment Concerns
When requesting a refund or payment correction, identify:
- The restaurant or ordering platform
- Transaction date
- Order or check number
- Amount charged
- Payment method
- Reason for the request
- Whether the transaction is pending or completed
Contact the card issuer directly about an unauthorized completed transaction. A pending authorization, completed charge, void, and issued refund are different payment events.
Do not publish card numbers, bank statements, payment screenshots, or complete receipts in a public review.
FanFare Rewards Support
FanFare Rewards members can manage their accounts through the official loyalty portal.
For missing points, Primanti Bros. requests:
- Email associated with the rewards account
- Phone number associated with the rewards account
- Restaurant location
- Date of visit
- Check number
- Check subtotal
Primanti Bros. states that eligible missing points should generally appear within about 24 hours after the information is submitted. Alcohol purchases do not earn FanFare points.
- FanFare Rewards Account: Manage FanFare Rewards
- Missing Points Form: Request missing rewards points
Do not publish the rewards-account email, phone number, password, check number, or transaction details.
Primanti Bros. Gift Cards
Primanti Bros. Gift Cards are issued for use at participating locations and are subject to the current Gift Card terms.
The current published terms state that Gift Cards:
- Have no expiration date
- Do not incur service or dormancy fees
- Are redeemable for food and beverages at participating locations
- Generally cannot be redeemed for cash except where required by law
- Generally will not be replaced if lost or stolen
- May be suspended or cancelled when fraud or misuse is suspected
- Purchase an eGift Card: Primanti Bros. eGift Cards
- Gift Card Telephone: 412-325-2455
- Gift Card Terms: Review Primanti Bros. legal terms
Protect a Gift Card number and PIN as if they were cash. Do not publish the card number, barcode, PIN, balance, receipt, or transaction history.
Catering Orders
Primanti Bros. provides a separate catering-ordering system. Catering availability, minimum orders, delivery areas, pickup times, menus, fees, and cancellation requirements may vary.
Before contacting catering support, have:
- Restaurant or catering location
- Event date and time
- Order confirmation
- Pickup or delivery instructions
- Guest count
- Items and quantities ordered
- Allergy or dietary questions previously discussed
- Payment receipt
- Requested resolution
- Catering Portal: Order Primanti Bros. catering
Contact the catering provider promptly about a missing, late, incorrect, or damaged order. Do not wait until after the event to report a problem that could have been corrected beforehand.
Food-Quality and Food-Safety Complaints
Stop eating food that appears spoiled, contaminated, incorrectly prepared, or otherwise unsafe.
When reporting a food concern:
- Keep the food and packaging when it is safe to do so.
- Store it separately from other food.
- Take clear photographs.
- Keep the receipt or order record.
- Record the restaurant, date, and approximate time.
- Contact the restaurant promptly.
- Follow instructions about preservation, return, or disposal.
Do not mail food, liquids, or allegedly contaminated material to the corporate office unless Primanti Bros. provides written instructions.
Allergies, Ingredients, and Medical Concerns
Customers with a food allergy should speak directly with restaurant management before ordering. Ingredients, suppliers, preparation methods, and menu items can change.
A nutrition calculator or online menu should not be treated as a guarantee that cross-contact cannot occur. Ask the restaurant whether it can accommodate the specific concern.
Call 911 or seek emergency medical care for breathing difficulty, loss of consciousness, a severe allergic reaction, or another potentially life-threatening condition.
Primanti Bros. customer service cannot diagnose an illness or determine whether a particular food caused a medical condition.
- Nutrition Information: Primanti Bros. Nutrition Calculator
Do not post diagnoses, detailed symptoms, prescriptions, medical records, or photographs identifying a patient in a public review.
Fundraising and Donation Requests
Primanti Bros. offers a dine-to-donate fundraising programme through participating restaurants. The official fundraising page currently states that qualifying events may return 20% of pre-tax sales to the participating organization.
- Fundraising Portal: Book a Primanti Bros. fundraiser
Fundraising approval, participating locations, dates, promotion requirements, qualifying sales, and payment timing are subject to the current programme terms.
Does Primanti Bros. Offer Franchises?
Primanti Bros.’ current official FAQ states that the company does not offer franchises.
Be cautious of websites, brokers, or messages offering a Primanti Bros. franchise in exchange for application fees, financial records, wire transfers, cryptocurrency, or Gift Card payments.
Verify any business proposal directly with the corporate office before providing confidential financial or identity information.
Primanti Bros. Careers
- Careers Page: View Primanti Bros. careers
- Job Listings: Search current openings
Applicants should use the official careers process. Be cautious of recruitment messages requesting payments, Gift Cards, cryptocurrency, banking credentials, or purchases of equipment.
Do not publish Social Security numbers, dates of birth, employment-eligibility documents, banking information, or background-check records.
Primanti Bros. Scam and Impersonation Warning
Use PrimantiBros.com, the official restaurant locator, and telephone numbers displayed on official company pages before providing order, account, Gift Card, employment, or payment information.
Be cautious with:
- Sponsored customer-service numbers
- Fake refund offers
- Fraudulent Gift Card balance sites
- Fake employment offers
- False franchise opportunities
- Unexpected requests to verify rewards-account credentials
- Requests for remote access to a phone or computer
- Requests for payment by Gift Card, cryptocurrency, or wire transfer to an individual
Contact the card issuer directly about an unauthorized completed charge.
Primanti Bros. Reviews and Complaints
Five Primanti Bros. reviews are visible in the accessible CorporateOfficeHeadquarters.com page content, followed by a “See More Reviews” control.
One February 2025 reviewer reports receiving a sandwich without the expected fries and coleslaw and describes an unsatisfactory conversation with restaurant management.
Four October 2024 comments express political objections concerning the restaurant’s reported handling of a campaign-related visit. Several of those comments do not clearly describe a firsthand purchase, visit, or customer-service interaction.
Review summaries should distinguish firsthand restaurant experiences from political commentary based on news or social-media reports. The visible comments should not be treated as proof of intentional misconduct, employee political motives, or company-wide customer sentiment.
No Primanti Bros. or CorporateOfficeHeadquarters.com response is currently visible beneath the five accessible reviews.
Primanti Bros. Competitors and Related Corporate Office Pages
Primanti Bros. competes with regional restaurant chains, sandwich shops, sports bars, casual-dining restaurants, burger restaurants, and other businesses offering takeout, delivery, catering, and loyalty programmes.
Readers comparing restaurant corporate offices, ordering support, rewards programmes, Gift Cards, and customer complaint routes may also visit:
Related Resources
- Official Primanti Bros. Website
- Primanti Bros. Contact Form
- Restaurant Locator and Menus
- Online Ordering
- FanFare Rewards
- Missing FanFare Points
- Primanti Bros. Catering
- Primanti Bros. eGift Cards
- Primanti Bros. Fundraising
- Nutrition Calculator
- Primanti Bros. Careers
- Primanti Bros. History
- Legal, Privacy, and Gift Card Terms
Frequently Asked Questions About Primanti Bros. Corporate Office
Where is the Primanti Bros. corporate office?
Primanti Bros.’ World Sandwich Headquarters is located at 424 South 27th Street, Building 3, Suite 220, Pittsburgh, PA 15203.
What is the Primanti Bros. corporate phone number?
Primanti Bros. currently lists 412-325-2455 for its World Sandwich Headquarters.
Is 2 Market Square the Primanti Bros. headquarters?
No. The 2 Market Square address is a Pittsburgh restaurant location. The corporate headquarters is on South 27th Street.
How do I complain about a Primanti Bros. restaurant?
Contact the restaurant manager first and then submit the official contact form. Select the restaurant involved and provide the approximate date, order information, receipt, and requested resolution.
How do I report an incorrect online order?
Contact the restaurant that received and prepared the order. For an order placed through a third-party delivery platform, contact the platform when it controls the driver, cancellation, fee, or refund.
How do I request missing FanFare Rewards points?
Use the official missing-points form and provide the rewards-account email and phone number, restaurant, date, check number, and subtotal.
Do alcohol purchases earn FanFare points?
No. Primanti Bros.’ missing-points page states that customers cannot earn FanFare points on alcohol.
Do Primanti Bros. Gift Cards expire?
The current published Gift Card terms state that the cards do not expire and do not carry service or dormancy fees.
Will Primanti Bros. replace a lost Gift Card?
Generally, no. Current terms state that lost or stolen cards will not be replaced except where applicable law requires otherwise.
Does Primanti Bros. offer franchises?
No. The current official FAQ states that Primanti Bros. does not franchise.
Who is the CEO of Primanti Bros.?
Gerald Pulsinelli is currently identified as Primanti Bros. CEO.
Does posting a review contact Primanti Bros.?
No. Posting a review on CorporateOfficeHeadquarters.com does not contact Primanti Bros., notify a restaurant, request a refund, restore rewards points, or create a customer-service case.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, telephone, ownership, complaint-route, and review information for restaurants, food companies, retailers, hotels, airlines, financial institutions, healthcare systems, automotive businesses, and other major organizations.
This page is designed to help readers distinguish Primanti Bros.’ Pittsburgh corporate office from individual restaurants, online ordering, delivery platforms, FanFare Rewards, Gift Card support, catering, fundraising, careers, and other services.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Primanti Bros., Authentic Restaurant Brands, any Primanti Bros. restaurant, online-ordering provider, delivery platform, Gift Card administrator, rewards provider, catering provider, employee, or government agency.
This page is provided for informational purposes only and is not legal, medical, nutrition, food-safety, employment, or financial advice.
Corporate contacts, addresses, telephone numbers, restaurant locations, menus, support processes, loyalty terms, Gift Card terms, leadership, and operating relationships can change. Verify current information through Primanti Bros.’ official website and the restaurant or provider responsible for the transaction.
CorporateOfficeHeadquarters.com cannot access an order, issue a refund, restore points, replace a Gift Card, investigate a restaurant, reserve catering, diagnose a reaction, or submit a complaint to Primanti Bros.
Share Your Primanti Bros. Experience
Have you contacted a Primanti Bros. restaurant, manager, online-order team, FanFare Rewards support, Gift Card support, catering, fundraising, careers, or the Pittsburgh corporate office? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.
Helpful reviews may include the restaurant city and state, approximate date, order or service involved, contact route used, response time, and final result.
Reviews must be based on the writer’s own experience. Comments responding only to political news, social-media reports, or another person’s experience may be removed or relocated.
Please do not post complete receipts, payment information, Gift Card numbers, rewards-account details, home addresses, telephone numbers, medical records, detailed health information, photographs identifying children, private employee information, or confidential correspondence.
Posting on CorporateOfficeHeadquarters.com does not contact Primanti Bros. It does not report an incorrect order, request a refund, contact a restaurant manager, restore FanFare points, replace a Gift Card, reserve catering, report unsafe food, or protect a refund, claim, health, contractual, or legal deadline.
Last Updated: July 15, 2026