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  • Princess Cruises Corporate Office Headquarters: Address, Phone Number and Complaints

Princess Cruises Corporate Office Headquarters: Address, Phone Number and Complaints 

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Princess Cruises’ current corporate office and main U.S. mailing address is 24305 Town Center Drive, Santa Clarita, CA 91355. The published Princess Cruises corporate phone number is 1-661-753-0000, while reservations and general guest support are handled through 1-800-774-6237. Princess Cruise Lines, Ltd. is part of Carnival Corporation & plc, and Gus Antorcha serves as President of Princess Cruises.

Princess has announced plans to wind down the Santa Clarita office and move most North American shoreside personnel to Carnival Corporation’s new Miami-Dade County headquarters around 2028. Until that transition is completed, Princess’s current official resources continue to use the Santa Clarita corporate address.

Princess Cruises corporate office headquarters phone number in Santa Clarita, California
Princess Cruises currently maintains its main office in Santa Clarita, California, with corporate contact available at 1-661-753-0000.

Princess Cruises Corporate Office and Headquarters Contact Information

The number 1-661-753-0000 is Princess Cruises’ current published main-office number. It should not be described as a dedicated reservations department, refund line, accounting office, Human Resources number, medical department or executive complaint line.

The number 1-800-774-6237 is the more appropriate starting point for bookings, payments, cruise changes, cancellations, general support and pre-cruise questions.

Where Is Princess Cruises Headquarters?

Princess Cruises’ current headquarters and main office is located at:

Princess Cruise Lines, Ltd.
24305 Town Center Drive
Santa Clarita, CA 91355

The office is in the Valencia area of Santa Clarita, California. This is the address readers generally seek when searching for Princess Cruises headquarters, Princess corporate office, Princess Cruises HQ, Princess main office, head office, home office or corporate mailing address.

The Santa Clarita office is not a cruise terminal, reservation counter, luggage-return desk, onboard medical office or public walk-in complaint center. Guests should not visit expecting an immediate refund, booking change, medical-record release or meeting with an executive.

Is Princess Cruises Moving Its Headquarters?

Princess has announced plans to wind down its Santa Clarita office as Carnival Corporation develops a new global headquarters in Miami-Dade County.

The transition is expected around 2028 and is intended to bring many North American shoreside corporate and cruise-brand teams together in South Florida.

Princess’s current website, post-cruise materials and contact pages still use the Santa Clarita address. Continue using 24305 Town Center Drive until Princess publishes and implements a replacement mailing address.

Anyone sending time-sensitive legal, refund or complaint correspondence near the relocation period should verify the current address first.

Princess Cruises Ownership and Leadership

Princess Cruises is part of Carnival Corporation & plc, a global cruise company whose portfolio also includes Carnival Cruise Line, Holland America Line, Seabourn, Cunard, Costa Cruises and other brands.

Princess Cruise Lines, Ltd. is identified as the carrier or vessel operator for most Princess voyages. The exact contracting company and legal terms can depend on the ship, itinerary and departure country, so booked guests should review the passage contract attached to their reservation.

Gus Antorcha serves as President of Princess Cruises. He oversees the Princess brand, shoreside operations and a fleet sailing to destinations throughout the world.

Carnival Corporation CEO Josh Weinstein leads the broader parent company. Princess guests should nevertheless use Princess-specific reservations, Guest Services and post-cruise routes rather than sending ordinary booking complaints to another Carnival brand.

Corporate Office vs. Reservations and Guest Support

Princess Cruises’ corporate office handles brand leadership, fleet strategy, finance, legal matters, marketing, technology, corporate employment, communications, itinerary planning and company-level operations.

Reservations and guest-support teams handle matters such as:

  • New and existing cruise reservations
  • Payments and final-payment deadlines
  • Cabin assignments and upgrades
  • Princess Plus and Princess Premier packages
  • Cruise changes and cancellations
  • Future Cruise Credits and Future Cruise Deposits
  • Captain’s Circle membership
  • Dining, shore excursions and pre-cruise purchases
  • Princess app and MedallionClass questions
  • Post-cruise feedback and reimbursement requests

Onboard complaints should normally begin with the Guest Services desk while the ship’s staff can inspect the problem, review the onboard account and document what occurred.

A travel advisor may control parts of a booking made through that advisor. Princess may direct the guest back to the agency when the agency received the payment or created the reservation.

Choose the Correct Princess Cruises Support Route

  • New or existing reservation: Call 1-800-774-6237 or use live chat.
  • Travel-advisor booking: Contact the advisor first when the advisor created or controls the reservation.
  • Pre-cruise payment or cabin issue: Use reservations and retain the latest booking confirmation.
  • Current onboard concern: Visit Guest Services and request written documentation before disembarking.
  • Post-cruise complaint: Select Post Cruise Questions/Comments on the official support form.
  • Out-of-pocket reimbursement: Select the reimbursement category and upload the required receipts.
  • Future Cruise Deposit or credit: Use the applicable form in the Princess support center.
  • Captain’s Circle issue: Select the loyalty-program category on the contact form.
  • Dining assistance: Call 1-833-805-3463.
  • Alaska Cruisetour question: Call 1-888-260-0837.
  • Accessibility accommodation: Email ac******************@*************es.com before sailing.
  • Lost item after sailing: Submit the official lost-property report through the post-cruise FAQ.
  • Onboard medical records: Follow the medical-record request process in the post-cruise FAQ.
  • Privacy question: Email Pr*****@*************es.com.
  • Employment application: Use the Princess careers portal rather than guest reservations.
  • Unresolved corporate concern: Preserve the support history before contacting the Santa Clarita office.

What to Have Before Contacting Princess Cruises Corporate

  • The booking or confirmation number
  • The ship name and voyage dates
  • The departure port and itinerary
  • The names of the guests involved
  • The travel advisor or booking website, when applicable
  • The cabin number or cabin category
  • The booking confirmation and payment history
  • The onboard folio or account statement
  • Receipts for taxis, hotels, flights or other claimed expenses
  • Photos of damaged luggage or documented cabin conditions
  • Earlier support-request or reimbursement references
  • A concise timeline and the specific resolution requested

Do not publish complete booking numbers, Captain’s Circle numbers, passport details, medical records, insurance claim numbers, card information, home addresses, private telephone numbers or unredacted travel documents in public reviews.

How to Escalate a Princess Cruises Complaint

Begin with the department that controls the issue.

For a current or upcoming cruise, call reservations at 1-800-774-6237 or use live chat. When a travel advisor controls the booking, request written clarification from both the advisor and Princess.

For an onboard concern, speak with Guest Services and ask for the issue to be documented before leaving the ship. Keep the name or role of the representative, the date and any written response or onboard adjustment.

After the cruise, submit the official post-cruise form and select the category that most closely matches the complaint. Ask for a case reference and save the confirmation.

For a substantial unresolved matter, written correspondence may be sent to:

Princess Cruise Lines, Ltd.
24305 Town Center Drive
Santa Clarita, CA 91355

Explain the ship, sailing dates, booking channel, support routes already used, case references and exact resolution requested.

Send copies rather than original passports, receipts, medical records, photographs, insurance documents or legal records. Verify the mailing address before sending correspondence during the announced headquarters transition.

Booking, Package and Cabin Complaints

Booking complaints may involve fare changes, promotions, Princess Plus or Premier packages, cabin categories, upgrades, dining, deposits, final payments or information provided by a travel advisor or reservation agent.

Review each version of the booking confirmation. A cruise fare, promotional package, hotel arrangement, air booking, transfer and travel-protection product may have separate conditions.

When disputing a package price or benefit, identify:

  • The offer name and booking date
  • The advertised inclusions
  • The amount originally quoted
  • The amount charged
  • Any cancellation or change deadline
  • The written response from Princess or the travel advisor

Cabin assignments can sometimes change for operational reasons. Guests disputing a reassignment should compare the original cabin category with the replacement and explain any accessibility, mobility, noise or location concern immediately.

A public review does not change the reservation or preserve a cancellation deadline.

Cancellation, Deposit and Refund Complaints

Cancellation and refund rights depend on the passage contract, fare type, final-payment date, promotion, payment method and whether Princess or a travel advisor processed the booking.

Keep written proof of the cancellation date and the amount Princess said would be refunded. Request a breakdown showing any cancellation charge, protected amount, Future Cruise Credit or nonrefundable component.

Refunds for shore excursions, onboard purchases, cruise deposits and out-of-pocket expenses may be processed through different departments and timelines.

When a promised refund does not appear:

  • Confirm that the refund was actually created
  • Request the refund amount and processing date in writing
  • Confirm the original payment method
  • Ask whether the amount is a cash refund or cruise credit
  • Retain the support case number
  • Check with the card issuer after the stated processing period

Do not mail payment-card records or original financial documents to headquarters.

Missed Sailing, Flight Delay and Travel-Insurance Complaints

A guest who misses embarkation because of a delayed or cancelled flight should contact Princess, the airline, the travel advisor and the insurance provider as soon as possible.

Do not assume that joining at a later port will be permitted. Immigration rules, passenger-vessel laws, port requirements and itinerary changes can affect whether a guest may board later.

Keep airline delay records, hotel and taxi receipts, communication logs and written instructions received from Princess.

Travel insurance and Princess reimbursement are separate processes. An insurer may apply policy limits or exclusions even when Princess separately considers a request for reasonable expenses.

Submit reimbursement requests through the official Princess form and retain copies of all supporting documents.

Onboard Medical Charges and Records

Shipboard medical centers are intended to provide care at sea, but charges may differ significantly from healthcare costs on land.

Guests should request an itemized medical invoice, medical records and proof of payment before leaving the ship when possible. Post-cruise medical-record requests can be submitted through Princess’s official post-cruise resources.

Questions about an onboard medical charge should identify:

  • The ship and sailing dates
  • The date and type of treatment
  • The itemized services and medications
  • The amount charged to the onboard account
  • Any transfer to a shoreside hospital
  • The response from the travel insurer

Do not post diagnoses, medication details, medical records, passport copies or insurance identifiers in a public review.

For a current medical emergency, seek immediate medical assistance rather than contacting corporate headquarters.

Lost Property and Luggage Complaints

Report damaged or missing luggage before leaving the terminal whenever possible and request written documentation.

Items left onboard should be reported through the official lost-property process. Princess explains that recovered items may be sent to its Santa Clarita main office before being matched with reports.

Keep the luggage tag, airline records, photographs, purchase receipts and any report issued onboard or at the terminal.

Return shipping fees may apply for recovered personal property. Do not mail replacement documents or irreplaceable records to headquarters unless instructed.

Princess Cruises Accessibility Complaints

Guests needing mobility, dietary or other accessibility accommodations should contact Princess before sailing and complete any required forms.

The Accessibility Office can be reached at ac******************@*************es.com.

Onboard, the Guest Services Director or Guest Services desk is the primary contact for accessibility concerns.

Document what accommodation was requested, when it was requested, what Princess confirmed and what occurred during the voyage. Avoid posting health records or detailed disability information publicly.

Princess Cruises Employee, HR and Applicant Questions

Princess Cruises does not prominently publish a universal public Human Resources, payroll, benefits or employee-relations phone number.

The corporate and guest-support numbers should not be relabeled as Princess HR contacts.

Applicants should use the official Princess careers website for shoreside, shipboard and Alaska-Yukon opportunities.

Current employees should use the authorized internal Human Resources, payroll, benefits, management or employee-relations channels supplied by Princess or the Carnival Corporation company shown on their employment records.

Do not publish employee identification numbers, passport or seafarer documents, payroll records, medical information, schedules or private workplace correspondence in public comments.

Princess Cruises Reviews and Complaints

Princess Cruises reviews vary by ship, voyage, itinerary, cabin, booking channel, travel advisor, loyalty status, insurance coverage and support route.

Visible commenters on this page discuss a disputed promotional package and higher-than-expected cost, a large onboard medical charge, a last-minute cabin reassignment, a missed sailing following a flight delay, difficulty obtaining expense reimbursement and a delayed cruise-deposit refund.

These are individual commenter accounts and do not establish what occurred in every case.

When leaving a Princess Cruises corporate-office review below, include the ship, approximate sailing date, general issue, booking channel, official support route used, response time and whether the complaint was resolved.

Fake Princess Cruises Support Warning

Use Princess.com, the official Princess app, the current contact page or a verified travel advisor before providing booking or payment information.

Be cautious with fake cruise-refund calls, cabin-upgrade messages, payment demands, travel-document notices and social-media accounts pretending to represent Princess.

Princess states that its customer-service representatives will not ask for an account password.

Do not provide passwords, one-time verification codes, complete card numbers, gift-card payments, cryptocurrency or remote access to a device in response to an unsolicited contact.

Princess Cruises Competitors and Related Corporate Office Pages

Princess Cruises competes with premium and contemporary cruise brands including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Holland America Line and MSC Cruises.

Carnival Cruise Line is a sister brand under Carnival Corporation rather than Princess’s parent company.

Related corporate-office pages include Carnival Cruise Line Corporate Office, Royal Caribbean Corporate Office and Celebrity Cruises Corporate Office.

Related Resources

Frequently Asked Questions About Princess Cruises Corporate Office

Where is Princess Cruises headquarters?

Princess Cruises’ current headquarters and main office is located at 24305 Town Center Drive, Santa Clarita, CA 91355.

What is Princess Cruises’ corporate phone number?

The published Princess Cruises corporate and main-office phone number is 1-661-753-0000.

What is Princess Cruises’ customer-service number?

Princess reservations and general guest support can be reached at 1-800-774-6237.

Is Princess Cruises moving its headquarters?

Princess has announced plans to wind down its Santa Clarita office and move most North American shoreside personnel to Carnival Corporation’s planned Miami-Dade County headquarters around 2028. Santa Clarita remains the current published address.

Who owns Princess Cruises?

Princess Cruises is part of Carnival Corporation & plc.

Who is the president of Princess Cruises?

Gus Antorcha is President of Princess Cruises.

How do I file a post-cruise complaint?

Use the official Princess contact form and select Post Cruise Questions/Comments. Include the ship, voyage dates, booking number, onboard documentation and requested resolution.

How do I request a Princess Cruises refund?

Contact reservations or the booking travel advisor first. For post-cruise expenses or unresolved refunds, use the support form and retain written confirmation and receipts.

How do I report a lost item after a Princess cruise?

Use the lost-property process linked from Princess’s official post-cruise FAQ.

How do I request onboard medical records?

Use the medical-record and invoice request process listed in Princess’s post-cruise FAQ.

What is Princess Cruises’ Human Resources phone number?

Princess does not prominently publish one universal public HR number. Applicants should use the careers portal, and employees should use authorized internal resources.

Can I visit Princess Cruises headquarters for customer service?

No public walk-in reservation, refund or complaint service is advertised at the Santa Clarita office.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, ownership, leadership, complaint-route and review information for cruise lines, airlines, hotels, travel companies, retailers and other major organizations.

This page is designed to help readers distinguish Princess Cruises’ corporate office from reservations, onboard Guest Services, post-cruise support, accessibility services, lost-property reporting, medical-record requests, travel advisors, careers and Carnival Corporation.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Princess Cruises, Princess Cruise Lines, Ltd., Carnival Corporation & plc, any Princess ship, travel advisor, airline, insurance company, port operator, medical provider or guest-support representative.

This page is provided for informational purposes only and is not legal, medical, insurance, employment, maritime, financial or travel advice.

Addresses, telephone numbers, office locations, executives, support hours, refund rules, passage contracts, accessibility procedures and complaint routes may change. Verify current official Princess information before mailing correspondence or relying on a support process.

Share Your Experience

Have you contacted Princess Cruises corporate headquarters, reservations, onboard Guest Services, post-cruise support, the Accessibility Office, lost-property support, medical-record support, Human Resources or Carnival Corporation?

Share your experience with a booking, package, cabin assignment, refund, cancellation, missed sailing, flight delay, cruise credit, onboard charge, medical bill, lost property, accessibility request or corporate escalation below.

Helpful reviews include the ship, approximate sailing date, booking channel, general issue, official support route used, response time and whether the complaint was resolved. Please do not post complete booking numbers, Captain’s Circle numbers, passport details, medical records, insurance claim information, payment-card details, home addresses, private telephone numbers or unredacted travel documents.

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