Prudential Financial, Inc. is headquartered at Prudential Plaza in Newark, New Jersey. Because Prudential offers life insurance, annuities, workplace benefits, pension services, and investment management, the correct customer service number depends on the product or account involved. This guide provides Prudential’s corporate address, verified phone numbers, complaint options, company information, and customer-review details.
Prudential Headquarters Quick Answer
- Corporate address: Prudential Plaza, 751 Broad Street, Newark, NJ 07102
- Corporate phone: 1-973-802-6000
- Life insurance: 1-800-778-2255
- Prudential.com account help: 1-800-778-4357
- Official website: prudential.com
How To Contact Prudential Corporate Office Headquarters
Prudential Financial Headquarters Address
Prudential Financial, Inc.
Prudential Plaza
751 Broad Street
Newark, NJ 07102
United States
Prudential Corporate Office Information
- Corporate office phone number: 1-973-802-6000
- Company type: Public company
- Stock symbol: NYSE: PRU
- Official contact directory: Prudential Contact Us
- Investor relations: Prudential Investor Relations
- Prudential careers: Prudential Job Listings
The Newark corporate office handles company-level and investor matters. It is not a universal customer service center for every Prudential policy or retirement plan. Customers should use the product-specific numbers below whenever possible.
Prudential Financial corporate office headquarters in Newark, New Jersey.
Prudential Customer Service Phone Numbers
Prudential Life Insurance
- Life insurance policies not beginning with “FE”: 1-800-778-2255
- Policies beginning with “FE”: 1-833-626-1865
Have the policy number and policyholder’s name available. Prudential’s regular life insurance service line is generally available weekdays, although hours may change around holidays.
Prudential Online Account and Website Help
- Prudential.com account access and website help: 1-800-778-4357
- Online help center: Prudential Help Center
This number may help with login, registration, password, and online account-access questions. Product or claim questions may need to be transferred to a different department.
Prudential Annuities
- Individual Prudential annuity contracts: 1-888-778-2888
Annuity customers should check the legal company name and contract number shown on their statement before calling.
Prudential Pension and Retirement Gateway
- Pension and Retirement Gateway service: 1-800-621-1089
- Prudential workplace retirement-account service: 1-877-778-2100
Important retirement-plan note: Empower acquired Prudential’s full-service retirement-plan recordkeeping business in 2022. Some accounts and employer plans formerly serviced by Prudential are now handled by Empower, while other Prudential pension and retirement products continue to use Prudential service channels. Check your latest statement, employer benefits portal, or current login page before calling. Former plan participants can also review the Empower Prudential transition information.
Prudential Workplace Benefits Technical Support
- MyBenefits website technical support: 1-877-507-4778
This line is intended for MyBenefits website access and technical assistance. Benefit, eligibility, or claim questions may require the number printed on the employee’s benefit documents.
How To File a Complaint With Prudential
Prudential does not publish one complaint telephone number that handles every type of policy, contract, or retirement plan. The following escalation process can help direct a complaint to the appropriate team:
- Identify the product, policy, contract, or retirement plan involved.
- Call the product-specific service number and request a case or reference number.
- Record the representative’s name, date of contact, and promised response time.
- Use Prudential’s online complaint form when the initial service team does not resolve the concern.
- Send requested documents only through a verified Prudential address, secure portal, or upload method.
- If an insurance complaint remains unresolved, consider contacting the insurance department in the state where the policy was issued.
Protect your information: Do not post a Social Security number, policy number, bank information, medical information, login credentials, or other private account details in the public comments. If an unexpected caller or message claims to represent Prudential, end the contact and call a verified number from Prudential’s official website or your current statement.
For a condensed 2026 service guide, visit Prudential customer service numbers, reviews, and complaints.
Information To Have Before Contacting Prudential
- The policy, contract, claim, or retirement-plan number
- The policyholder’s or participant’s full name
- The employer’s name for workplace benefits or retirement plans
- A brief timeline of earlier calls or correspondence
- Relevant payment, claim, or transaction dates
- Any case or confirmation numbers already provided
Prudential policies and contracts may be issued or administered by different subsidiaries. The legal company name printed on the policy or statement can help customer service route the request correctly.
Prudential Reviews and Complaints
As of August 28, 2026, three visitor reviews are visible on this CorporateOfficeHeadquarters.com page. Those comments describe concerns involving online login and website problems, long telephone waits, difficulty reaching the appropriate representative, direct-deposit or account-service issues, and a lack of access to an individual agent.
These comments represent a small, self-selected group and should not be interpreted as a scientific measure of every Prudential customer’s experience. Service can vary depending on the product, issuing company, employer plan, and complexity of the request.
About Prudential Financial
Prudential Financial traces its history to 1875 in Newark, New Jersey. It has developed into a publicly traded financial-services company offering life insurance, annuities, workplace benefits, retirement-related products, and investment management.
Prudential’s investment-management business operates under the PGIM name. Prudential Financial is publicly owned by its shareholders and trades on the New York Stock Exchange under the symbol PRU.
Is Prudential Financial Related to Prudential plc?
Prudential Financial, Inc. in the United States is not the same company as Prudential plc, the United Kingdom-based international insurer. Customers should confirm that websites, policies, and phone numbers refer to the correct Prudential organization.
Prudential and Assurance IQ
Prudential previously owned the digital insurance distribution company Assurance IQ. For additional background, see the Assurance IQ corporate office and wind-down information.
Prudential Competitors
Prudential competes with life insurance, annuity, workplace-benefit, retirement, and investment-management companies. Major competitors and industry peers include MetLife, John Hancock, New York Life, Northwestern Mutual, MassMutual, Lincoln Financial, Corebridge Financial, Principal Financial Group, and other financial-services providers.
Consumers comparing insurance providers can also browse our Insurance Company Corporate Offices and Phone Numbers directory.
Frequently Asked Questions
Where is Prudential Financial headquartered?
Prudential Financial is headquartered at Prudential Plaza, 751 Broad Street, Newark, New Jersey 07102.
What is Prudential’s corporate office phone number?
The Prudential Financial corporate office can be reached at 1-973-802-6000. Policy and account questions should generally be directed to the appropriate product-specific service number.
What is Prudential’s life insurance phone number?
For most Prudential life insurance policy numbers that do not begin with “FE,” call 1-800-778-2255. For policies beginning with “FE,” call 1-833-626-1865.
What should I do if my former Prudential retirement plan is now with Empower?
Check the latest account statement, employer benefits portal, or bookmarked login page for the current administrator. Plans transferred through the full-service retirement-business acquisition may now require Empower’s website and support channels.
Can customers visit Prudential’s Newark headquarters?
The corporate headquarters should not be treated as a walk-in customer service center. Contact Prudential before visiting or sending documents, since each product may have a different service or mailing address.
Prudential Official Resources
- Prudential Official Website
- Prudential Contact Directory
- Prudential Help Center
- Prudential Complaint Form
- Report Suspected Prudential Fraud
- Prudential Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, telephone numbers, official support resources, and customer feedback for major companies such as Prudential Financial. We review company and regulatory sources when updating headquarters information and separate product-specific contacts to help readers reach the appropriate department.
Last updated: August 28, 2026. Phone numbers, service hours, plan administrators, and product contact procedures can change. Verify important information with Prudential or the administrator named on your latest statement.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Prudential Financial, Inc., its subsidiaries, PGIM, or Empower. This page is provided for informational purposes and as a platform for customer reviews and feedback. It does not provide financial, investment, insurance, tax, or legal advice.
Share Your Prudential Review, Complaint, or Feedback
Have you contacted Prudential about a life insurance policy, annuity, pension, workplace benefit, online account, or another financial product? Share your experience below. Please describe the department involved, whether the issue was resolved, and any service improvements you would recommend. Do not include private policy, account, medical, or financial information in your comment.