MetLife’s corporate headquarters is at 200 Park Avenue in New York, New York. This guide provides its corporate address and phone number, plus separate contacts for life insurance, dental benefits, disability claims and annuities. The right contact depends on the product and the company named on your current policy.
Share your MetLife review, or use the official resources below to contact the appropriate team.
MetLife corporate office — quick answers
Headquarters address: MetLife, Inc., 200 Park Avenue, New York, NY 10166, USA.
Corporate phone: 212-578-2211. This is the published corporate number, not a verified dedicated claims, HR or complaint line.
General inquiries: 800-638-5433. For a specific policy, start with the number on your current insurance card, statement or claim correspondence.
Contact directory: MetLife’s official contact page. Contact information checked September 11, 2026.
On This Page
MetLife Contact Numbers and Departments
MetLife publishes different numbers for different products. A workplace benefit, an individually purchased policy and a corporate inquiry may require separate teams. If your policy documents list a more specific contact, use that information first.
| Reason for contacting | Phone number | Purpose |
|---|---|---|
| Corporate office | 212-578-2211 | General company inquiries; ask for the appropriate department. |
| General inquiries | 800-638-5433 | Help identifying the appropriate product contact. |
| Dental benefits | 800-942-0854 | Dental coverage and claim questions. |
| Individual life insurance | 800-638-5000 | Client relations for individual life policies serviced by MetLife. |
| Employer-provided life insurance claims | 800-638-6420, prompt 2 | Group life claim questions and status. To begin a claim, contact the insured person’s employer for next steps. |
| Employer-provided disability insurance | 800-300-4296 | Questions about disability benefits provided through work. |
| Vision benefits | 800-438-6388 | MetLife’s published vision contact; follow the prompts for your benefit. |
| Individual annuities | 800-638-7732 | Individual annuity inquiries. Employer pension and retirement products have separate contacts. |
Product numbers appear in MetLife’s individual contact directory; group life claim instructions appear on its official claims page. Department hours vary.
How to Escalate a MetLife Complaint or Claim Dispute
The following are practical preparation suggestions. Your policy, plan documents and decision letter determine the applicable claim and appeal procedures.
- Identify the policy and responsible company. Check the insurer’s legal name, product type and whether coverage came through work. An older document carrying the MetLife name may not identify the company servicing it today.
- Start with the product or claims team. Explain the problem, the dates involved and the resolution you are requesting. Have your policy or claim number available for private communication. Ask what information is missing and when to follow up.
- Keep a written record. Save letters, explanations of benefits, claim submissions and confirmation numbers. Note the date of each conversation, the department reached and any promised next step. Ask for a written explanation of a disputed decision.
- Request further review. If the issue remains unresolved, ask for a supervisor or the department handling that type of complaint. For a denied benefit, follow the formal appeal instructions and deadline in the decision letter. A general corporate complaint should not be assumed to count as an appeal or extend its deadline.
- Use the correct written destination. Send claim documents and appeals to the address or secure channel specified for your policy. The headquarters address above can identify the company for corporate correspondence, but it is not a substitute for a required claims or appeal submission address.
If you need outside help, your state insurance department may be able to explain its complaint process and jurisdiction. For questions involving benefits through work, the U.S. Department of Labor’s Employee Benefits Security Administration offers benefits assistance at 866-444-3272. The appropriate route depends on the policy and plan.
A public review does not file a claim or appeal. Send policy documents and medical information only through the appropriate official channel. Do not post Social Security numbers, policy numbers, claim identifiers or medical records here.
Corporate contact graphic; not a photograph of MetLife’s headquarters.
Life Insurance, Dental and Disability Questions
Starting or following up on a life insurance claim
First establish whether the policy was purchased individually or provided through an employer. MetLife directs beneficiaries of employer-provided life coverage to contact the insured person’s employer for next steps. Group life claim questions and status inquiries use the number in the table above.
For an individually purchased policy, use MetLife’s individual life claims page. Ask which forms and supporting documents apply before submitting sensitive records. Keep a copy of the submission confirmation and ask how to check progress.
Understanding a dental claim or bill
Compare the dentist’s bill with the explanation of benefits for the same service date. Identify the specific service, payment or denial you are questioning. Ask the dental team to explain the claim decision and whether additional information or a review is needed. Your dentist’s billing office can help clarify what it submitted and the amount it is billing you.
Following up on disability benefits through work
Ask whether the outstanding issue concerns the disability claim, missing documentation, enrollment or an employer leave process. These may involve different teams. Contact the disability number for claim questions and your employer’s benefits office for workplace eligibility or payroll questions. If a decision is disputed, use the instructions in the written notice.
Before ending a claim call, confirm the next action, who is responsible for it and how you will learn the result. If documents are needed from a provider or employer, ask which documents are outstanding and where they must be sent. Keep confirmation that they were received. This helps distinguish a claim awaiting information from one that has already received a decision.
Older MetLife Policies: Brighthouse and Farmers
Do not assume every policy once branded MetLife is still handled by the same company. MetLife’s current-customer guidance explains that some individual policies and annuities moved to Brighthouse Financial, while others remained with MetLife. Check the latest statement, policy endorsement or servicing notice before choosing a contact.
MetLife’s current auto and home program notice directs eligible employees to Farmers GroupSelect. It also states that MetLife and Farmers operate independently. For an auto or home claim, payment or renewal question, use the insurer and contact information on your current documents.
MetLife Corporate Office Questions
Is the corporate number a dedicated complaint line?
No dedicated complaint function was verified for 212-578-2211. It is the published company number. A product-specific team is usually the appropriate starting point for a policy or claim issue; ask that team how to escalate an unresolved concern.
How do I contact MetLife HR?
Distinguish employment with MetLife from having MetLife benefits through another employer. For enrollment, payroll deductions or workplace eligibility, contact your own employer’s HR or benefits office. MetLife provides a separate former employee and retiree resource page for people who worked for MetLife. The corporate number should not be labeled as a verified HR line.
Who handles an employer pension or retirement account?
MetLife’s individual contact directory lists 800-638-5656 for employer-provided pensions and retirement benefits, and 833-642-1008 for employer-sponsored retirement plans. These are separate from the individual annuity number above. Check the product name and servicing information on your statement so the inquiry reaches the team handling that arrangement.
Does MetLife still sell individual life insurance through agents?
MetLife’s current-customer guidance says it no longer sells new individual life insurance, long-term care insurance, disability insurance or annuities through agents. That does not mean an existing MetLife policy has ended. Existing coverage and service arrangements depend on the policy; workplace benefits also have their own enrollment channels.
What if I cannot find an older policy?
Start with any recent statement or correspondence you have. MetLife’s current-customer page includes a Policy Finder link. Use the official tool and follow its instructions privately; do not publish the insured person’s identifying details in a review.
About MetLife
MetLife provides insurance, annuities, employee benefits and asset management services. Its business includes workplace benefits and retirement and income solutions. The company’s second-quarter 2026 corporate fact sheet describes its current operations.
Related Corporate Office Guides
See our Prudential Financial and John Hancock guides, or browse the insurance company corporate office directory.
Why Trust Corporate Office Headquarters?
We checked MetLife’s published corporate contacts, product directory, claims guidance, current-customer information and corporate fact sheet on September 11, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with MetLife, Brighthouse Financial or Farmers.
Share Your MetLife Review
Which product or service was involved, what department did you contact, and was your concern resolved? Positive and negative experiences are welcome. Describe the steps you took and the outcome without including private account details, medical information or anyone else’s personal information. Use the review form below.