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  • Redirect Health Corporate Office Headquarters: Address, Member Support, Claims and Complaints

Redirect Health Corporate Office Headquarters: Address, Member Support, Claims and Complaints 

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Redirect Health’s corporate office is located at 2020 North Central Avenue, Suite 400, in Phoenix, Arizona. Existing members, healthcare providers and customers needing general support should call or text 1-888-407-7928. Employers, individuals, families and insurance brokers interested in joining a Redirect Health plan should call 1-888-688-4734.

Redirect Health provides healthcare navigation, virtual primary care, plan administration, claims support and healthcare-benefit programs for employers, individuals and families. Redirect Health’s corporate administration, Care Team, Member Support, Redirect Administrators, medical providers, sales team, employer Client Success team and outside networks have different responsibilities. This page explains which contact route to use and how to escalate an unresolved Redirect Health complaint.

Redirect Health Corporate Office Contact Information

The older 4800 North Scottsdale Road address should not be presented as Redirect Health’s current headquarters. Current company and provider materials identify 2020 North Central Avenue, Suite 400, Phoenix, Arizona 85004.

Redirect Health does not prominently publish public walk-in hours for its Phoenix corporate office. Members should not visit headquarters to obtain medical care, submit a claim, pay a bill, request an ID card, deliver medical records or appeal a coverage decision unless Redirect Health provides specific instructions.

Where Is Redirect Health Headquarters?

Redirect Health’s current corporate and administrative address is:

Redirect Health Administration, LLC
2020 North Central Avenue
Suite 400
Phoenix, AZ 85004

The Phoenix office supports corporate leadership, plan administration, claims management, Member Support, Care Logistics, employer services, sales, finance, technology, human resources and other company-wide functions.

The corporate office is different from Redirect Health’s Arizona medical centres. Patients seeking an appointment at a Phoenix-area medical office should use Redirect Health’s medical-centre scheduling process rather than visiting the corporate suite.

What Is the Redirect Health Corporate Phone Number?

Redirect Health does not prominently publish a separate public corporate switchboard. Its primary general, member and provider support number is 1-888-407-7928.

This number can be used for:

  • Accessing the Redirect Health Care Team
  • Plan and benefit questions
  • Finding or coordinating care
  • Virtual-care requests
  • ID-card assistance
  • Claims and Explanation of Benefits questions
  • Unexpected medical bills
  • Provider inquiries
  • General complaints
  • ExtraHelp escalation

People interested in purchasing or joining a plan should call 1-888-688-4734.

The old number 1-888-688-4174 is not shown on Redirect Health’s current official contact page and should be removed from the primary contact section.

Redirect Health Support Hours

Redirect Health advertises member access by telephone, text and Member App 24 hours a day, seven days a week, 365 days a year.

The Care Team is available in English and Spanish. Members can request virtual care, report upcoming appointments, obtain help with prescriptions, upload medical bills and ask for assistance navigating the healthcare system.

Sales, employer administration, billing, media, employment verification and other corporate departments may operate during ordinary business hours. Redirect Health does not publish one universal Monday–Friday schedule that applies to every department.

Member Support vs. Sales vs. Corporate Administration

Redirect Health uses separate contact channels for different needs.

Member Support and the Care Team assist with care access, benefits, medical coordination, claims, bills, ID cards and member complaints.

The Sales Team assists employers, individuals, families and brokers considering a Redirect Health program.

Redirect Administrators processes healthcare claims and supports provider claim inquiries.

The Employer Client Success Team assists employer groups with eligibility, enrolment, invoices, member implementation and benefit administration.

Corporate administration oversees leadership, finance, compliance, technology, plan operations, partnerships, human resources and company-wide strategy.

Medical providers evaluate symptoms, provide virtual or in-person medical care, prescribe appropriate non-controlled medications and determine clinical treatment.

Choose the Correct Redirect Health Contact Route

  • Existing member needing care: Use the Redirect Health Member App or call or text 1-888-407-7928.
  • Medical emergency: Call 911 or go to the nearest emergency department, then notify Redirect Health as soon as possible.
  • Upcoming specialist, imaging or surgery appointment: Contact Redirect Health before receiving non-emergency care when the plan requires coordination or prior authorisation.
  • Unexpected medical bill: Upload it in the Member App or submit it through ExtraHelp.
  • Claim question: Use the claims-assistance page or Member App.
  • Claim appeal: Submit the official claim-appeal form.
  • Request an EOB: Use the claims page to request a PDF copy.
  • ID-card request: View it in the Member App or request assistance through ExtraHelp.
  • App login or technical problem: Email Ap********@************th.com.
  • Employer eligibility or enrolment: Contact the assigned Client Success Advocate or email CS*****@************th.com.
  • Employer invoice copy: Email **@************th.com.
  • Employer plan sales: Call 1-888-688-4734 or email Sales.
  • Individual or family plan sales: Call 1-888-688-4734.
  • Broker partnership: Email Br****@************th.com.
  • Provider claim submission: Use payer ID 86145 or mail the claim to Redirect Administrators.
  • Provider claim inquiry: Use the Provider Portal inquiry form.
  • Privacy question: Use the official contact form, telephone number or corporate mailing address.
  • Employment verification: Email **@************th.com.
  • Job application: Use the Redirect Health Careers portal.
  • Media inquiry: Email Me***@************th.com.

What to Have Before Contacting Redirect Health

  • The member’s full name
  • The member identification number
  • The employer or plan name
  • The date of service
  • The healthcare provider or facility
  • The claim number, when available
  • The amount billed
  • The Explanation of Benefits
  • The provider invoice or bill
  • The prior-authorisation or care-coordination record
  • The Member App support request number
  • Previous complaint or appeal references
  • A clear description of the requested resolution

Do not publish member identification numbers, Social Security numbers, medical records, diagnoses, prescription details, bank information, payment-card numbers, dates of birth or unredacted medical bills in a public review.

How to Escalate a Redirect Health Complaint

Members should begin with the Member App or call or text 1-888-407-7928.

Explain:

  1. The member and plan involved
  2. The date the problem began
  3. The provider, claim, benefit or bill involved
  4. What the plan documents or representative stated
  5. What occurred
  6. Who has already been contacted
  7. What resolution is requested

Ask for the request, claim or case number and save screenshots, EOBs, medical bills, claim correspondence and prior-authorisation records.

When ordinary support is delayed or the issue remains unresolved, use Redirect Health’s ExtraHelp system. ExtraHelp is intended for situations in which a member believes a request is taking too long, a provider bill does not make sense or a problem needs to be fast-tracked.

Do not include personal medical details in the public ExtraHelp web form. Redirect Health instructs members with personal health questions to use the secure Member App or call Member Support.

Written administrative correspondence may be sent to:

Redirect Health Administration, LLC
2020 North Central Avenue
Suite 400
Phoenix, AZ 85004

Mailing headquarters does not replace a claim-appeal deadline, prior-authorisation requirement, emergency-care notification, employer enrolment deadline or legal notice specified in the plan documents.

How Redirect Health Members Access Care

Redirect Health describes its service as virtual-first and app-based. Members are encouraged to begin through the Member App before receiving non-emergency care.

The Member App can be used to:

  • Request a virtual medical visit
  • Notify the Care Team about an upcoming appointment
  • View member ID cards and benefits
  • Request prescription refills
  • Upload medical bills
  • Update medical records
  • Submit an ExtraHelp request
  • Coordinate in-person care

Members without app access can call or text 1-888-407-7928.

Medical Emergencies

For a serious or life-threatening emergency, call 911 or go directly to the nearest emergency department.

A member should not delay emergency care while waiting for authorisation or a return call.

After the immediate emergency is addressed, contact Redirect Health as soon as reasonably possible. Tell the Care Team which emergency department or hospital is providing care so the company can begin coordinating with the facility.

This page does not provide medical advice and should not be used to determine whether symptoms constitute an emergency.

Prior Authorisation and Care Coordination

Prior-authorisation rules depend on the member’s plan documents.

Redirect Health encourages members to contact the Care Team before non-emergency services so the team can coordinate the provider, location, pricing, referral and claim process.

Individual and family iEverydayCARE materials state that prior authorisation is required for all non-emergency care. Selected benefits may require 48-hour pre-authorisation to qualify for the advertised member responsibility.

Surgeries and inpatient or outpatient procedures should be coordinated with Redirect Health in advance unless the situation is an emergency.

Before scheduling a service, ask:

  • Is prior authorisation required?
  • Is a referral required?
  • Is the provider acceptable under the plan?
  • What is the allowed amount?
  • What will the member owe?
  • Are there service limits or exclusions?
  • Does the provider have the correct claim-submission information?

Redirect Health Claims

A claim is the request for payment submitted by a doctor, hospital or other healthcare provider after services are performed.

Members can use Redirect Health’s claims page to:

  • Ask questions about a claim
  • Request an Explanation of Benefits
  • Submit ExtraHelp
  • File a claim appeal
  • Review definitions of claim terms

An Explanation of Benefits is not necessarily a bill. It explains how the claim was processed, the allowed amount, what the plan paid and what the member may owe.

How Providers Submit Redirect Health Claims

Healthcare providers using the MultiPlan PHCS network can submit claims electronically with:

  • Payer ID: 86145

Professional CMS-1500 and facility UB-04 claims can also be mailed to:

Redirect Administrators
PO Box 211533
Eagan, MN 55121

Redirect Health states that a clean claim is expected to be paid within approximately 45 business days after receipt.

Patient medical records and other provider administration mail should be sent to:

Redirect Health Administration, LLC
2020 North Central Avenue
Suite 400
Phoenix, AZ 85004

Providers should use the Provider Portal to inquire about a claim, initiate an open negotiation or ask about network participation.

Unexpected Provider Bills

A member may receive a bill when the provider did not submit a claim, used incorrect billing information or provided care that was not coordinated as required.

Members should upload the bill through the Member App or submit it through ExtraHelp. Redirect Health can then contact the provider and request a claim.

The member should keep:

  • The provider bill
  • The EOB
  • The date the bill was uploaded
  • The claim number
  • The provider’s billing-office contact
  • Any payment or collection notices

Do not ignore a provider bill. Ask Redirect Health and the provider whether the account will be placed on hold while the claim is reviewed.

Claim Appeals

A member who believes a claim was processed incorrectly can submit a formal appeal using Redirect Health’s online claim-appeal process.

An appeal should identify:

  • The member
  • The claim number
  • The service date
  • The provider
  • The disputed decision
  • The plan language believed to apply
  • Supporting medical or billing records
  • The requested correction

Review the EOB and plan documents for the appeal deadline. A general telephone complaint may not preserve a formal appeal right unless the required written procedure is also completed.

Redirect Health Is Not One Identical Insurance Product

Redirect Health administers and coordinates several types of healthcare arrangements. Customers should not assume that every employer, individual and family program has the same legal structure.

Redirect Health’s employer offerings may include:

  • Self-funded employer health plans
  • Minimum Essential Coverage plans
  • Minimum Value plans
  • Major medical insurance
  • Stop-loss insurance
  • Third-party administration
  • Care navigation and virtual care

The company’s individual and family iEverydayCARE materials state that those programs are medical-cost-sharing memberships rather than insurance.

The applicable plan document, membership guideline, summary of benefits, insurance certificate or employer plan document controls.

Individual and Family iEverydayCARE Disclosures

Redirect Health’s current individual and family page states that iEverydayCARE is managed for members of Newpath Medical Inc., a Wyoming medical-cost-sharing organisation.

The page states that:

  • The program is not insurance.
  • Redirect Health and Newpath Medical Inc. are not insurance companies.
  • The program does not satisfy federal Minimum Essential Coverage requirements.
  • The program does not satisfy ACA coverage requirements.
  • State individual-mandate penalties may apply in certain jurisdictions.
  • Benefits are subject to membership guidelines, exclusions and limits.
  • Pre-existing-condition exclusions may apply.
  • Prior authorisation may be required.

People considering an individual or family membership should read the full membership guidelines and state-specific disclosures before enrolling.

Employer Health Plans

Redirect Health states that its employer offerings can provide companies with a way to satisfy applicable Minimum Essential Coverage and Minimum Value requirements through self-funded arrangements.

Employer plans may also use insurance companies for major medical or stop-loss coverage.

Employers should obtain written answers regarding:

  • The legal plan sponsor
  • The plan administrator
  • The claims payer
  • The network
  • Stop-loss insurance
  • ERISA documents
  • Summary Plan Descriptions
  • Employee contributions
  • Deductibles and maximum out-of-pocket amounts
  • Exclusions and benefit limits
  • COBRA or continuation coverage
  • Appeal and external-review rights

Employer Client Success and Eligibility

Employer groups can use the Employer Portal to add or remove employees and dependants, request invoice copies and contact Client Success.

Employers who do not know their assigned Client Success Advocate can email CS*****@************th.com.

Invoice copies can be requested at **@************th.com.

Eligibility changes should be submitted promptly and confirmed in writing. An employer should verify:

  • The effective date
  • The employee and dependant names
  • The plan selected
  • The payroll deduction
  • The termination date
  • Any retroactive premium or claim effect

Redirect Health Member ID Cards

Members can view their ID card and dependant cards in the Redirect Health Member App.

A member who cannot use the app can request a digital card through ExtraHelp or call or text 1-888-407-7928.

Members should confirm that the card shows the correct:

  • Name
  • Member number
  • Plan
  • Effective date
  • Payer information
  • Provider contact instructions

Redirect Health Provider Network

Redirect Health advertises nationwide access and describes an open-network approach involving the MultiPlan PHCS practitioner network and other provider arrangements.

A provider’s willingness to treat a patient does not necessarily mean every service will be paid at the requested amount.

Before non-emergency care, members should ask Redirect Health to confirm:

  • Whether the provider can be used
  • Whether the provider has agreed to the applicable rate
  • Whether the service is eligible
  • Whether prior authorisation is required
  • The expected member responsibility

Prescriptions

Redirect Health describes itself as a medical-care and navigation provider rather than a prescription-fulfilment company.

Members can contact the Care Team for:

  • Appropriate prescription refills
  • Virtual provider consultations
  • Pharmacy price assistance
  • Formulary questions
  • Coordination with a local pharmacy

Redirect Health states that its virtual providers do not prescribe DEA-controlled substances.

Prescription coverage, prices, quantity limits and excluded medications depend on the member’s plan and current formulary.

Arizona Medical Centres

Redirect Health members can access virtual care nationwide and may also use Redirect Health-managed medical centres in the Phoenix area.

People seeking an Arizona in-person medical appointment should use the medical-centre scheduling process. Redirect Health currently publishes 623-334-4000 for Phoenix-area medical-centre scheduling for Medicare, insurance and cash-pay patients.

Corporate headquarters should not be treated as a walk-in clinic.

Privacy and Sensitive Health Information

Redirect Health’s online privacy policy covers information collected through its websites, mobile applications and related services.

The policy addresses information such as:

  • Names and contact information
  • Website and app activity
  • Location information
  • Wellness and fitness information
  • HealthKit information authorised by the user
  • Communication preferences

Redirect Health states that it does not sell location, health or fitness information.

Users can manage mobile permissions for location services, HealthKit, activity data and notifications through their device settings.

Do not submit Social Security numbers, financial information, medical details or other sensitive information through a public contact form. Use the secure Member App or an authorised health-information process.

Account and App Security

Members should protect their Member App credentials and should not share:

  • Passwords
  • One-time verification codes
  • Member identification numbers
  • Medical records
  • Bank or payment information

For an app problem, email Ap********@************th.com.

Unexpected messages requesting payment, remote access to a device or confidential health information should be verified by independently calling 1-888-407-7928.

Redirect Health Careers and Human Resources

Redirect Health advertises clinical, claims, customer-service, sales, technology, finance and administrative positions through its careers page.

Employment verification requests can be sent to **@************th.com.

The Member Support and sales numbers should not be described as universal direct Human Resources lines.

Applicants should use the official careers portal and the contact details associated with the job. Current employees should use authorised internal Human Resources, payroll, benefits, leave or management channels.

Do not publish Social Security numbers, payroll records, medical information, employee identification numbers or private workplace communications in public reviews.

Redirect Health Ownership and Corporate Structure

Redirect Health operates as a privately held healthcare company and third-party administrator.

The company traces its history to the opening of Arrowhead Health Center in 1997. The Redirect Health strategy was developed for outside businesses in 2013, expanded beyond Arizona beginning in 2016 and reached nationwide medical-service availability in 2018.

The company states that it obtained third-party administrator licences across all 50 states by 2021 and that Arrowhead Medical Centers merged into Redirect Health that year.

Redirect Health is not publicly traded and does not have a public stock symbol.

Who Is the CEO of Redirect Health?

Dr. David Berg is Chief Executive Officer and co-founder of Redirect Health.

Other current leaders identified by the company include:

  • Dr. Janice Johnston: Chief Medical Officer and Co-Founder
  • Paul Johnson: President and Co-Founder
  • Guy Berry: Chief Operating Officer
  • Lior Weinstein: Chief Revenue Officer and Chief Technical Officer
  • Boaz Maor: Chief Customer Officer
  • Cheryl Farmer: Chief Financial Officer
  • Barry Pritchett: Vice President of Claims Management

Leadership titles can change. Business and legal correspondence should verify current roles through Redirect Health’s official leadership page.

Redirect Health Reviews and Complaints

Member experiences can vary by plan, employer, provider, claim, prior-authorisation requirement and medical service.

Common review topics may include:

  • Member App access
  • Care coordination
  • Prior authorisation
  • Provider acceptance
  • Unexpected medical bills
  • Claim processing
  • Explanation of Benefits questions
  • Appeals
  • Prescription assistance
  • Employer enrolment
  • Individual-plan exclusions
  • Customer-support response

Positive feedback may discuss convenient virtual care, helpful navigation, lower provider pricing, responsive Care Team assistance or successful resolution of a medical bill.

No current QueryHunter data or reader comments were supplied with this update, so this page does not claim an average rating, dominant complaint pattern or overall customer sentiment.

Redirect Health Competitors and Related Corporate Office Pages

Redirect Health operates across healthcare navigation, third-party administration, virtual care, employer benefits and medical-cost-sharing services.

Depending on the product, comparable companies may include:

  • HealthComp
  • Lucent Health
  • UMR
  • Sana Benefits
  • Gravie
  • Sidecar Health
  • Zion HealthShare
  • Sedera
  • Direct-primary-care and virtual-care providers

Optum is a broader healthcare-services company and may overlap in care navigation and employer-health services. AdventHealth primarily operates hospitals and medical facilities and is not a direct equivalent to Redirect Health’s plan-administration model.

Related Redirect Health Resources

Frequently Asked Questions About Redirect Health

Where is Redirect Health’s corporate office?

Redirect Health’s current corporate and administrative address is 2020 North Central Avenue, Suite 400, Phoenix, AZ 85004.

Is Redirect Health still headquartered in Scottsdale?

Current company materials identify the corporate location in Phoenix. The older 4800 North Scottsdale Road address should not be presented as the current headquarters.

What is the Redirect Health member-support number?

Call or text 1-888-407-7928.

Is Redirect Health support available 24 hours?

Yes. Redirect Health advertises member Care Team access 24 hours a day, seven days a week, in English and Spanish.

What is the Redirect Health sales number?

Employers, individuals, families and brokers can call 1-888-688-4734.

Is 1-888-688-4174 the current Redirect Health number?

That number is not listed on the current official contact page. Member Support uses 1-888-407-7928, while sales uses 1-888-688-4734.

How do members access care?

Use the Redirect Health Member App or call or text Member Support. The Care Team can arrange virtual care and coordinate appropriate in-person services.

What should I do during a medical emergency?

Call 911 or go directly to the nearest emergency department. Notify Redirect Health as soon as possible afterward.

How do I report an unexpected medical bill?

Upload the bill in the Member App or submit it through ExtraHelp. The provider must generally submit a claim before Redirect Health can process payment.

How long can claim processing take?

Redirect Health states that a clean provider claim is expected to be paid within approximately 45 business days after receipt.

How do I appeal a claim?

Use the formal claim-appeal form linked from Redirect Health’s claims-assistance page and follow the deadline shown in the EOB or plan documents.

What is Redirect Health’s payer ID?

The Provider Portal lists payer ID 86145.

Where do providers mail claims?

Mail CMS-1500 or UB-04 claims to Redirect Administrators, PO Box 211533, Eagan, MN 55121.

Is Redirect Health insurance?

It depends on the product. Redirect Health administers employer plans that may include insurance or self-funded benefits. Its individual and family iEverydayCARE program states that it is a medical-cost-sharing membership and not insurance.

Does the individual iEverydayCARE program satisfy the ACA?

No. Redirect Health’s current disclosure states that the program does not satisfy federal MEC or ACA requirements.

Does Redirect Health require prior authorisation?

Requirements depend on the plan. The individual iEverydayCARE materials state that all non-emergency care requires prior authorisation, and selected benefits require 48-hour coordination.

Can members use any doctor?

Provider access depends on the plan and whether the provider accepts the applicable network or payment arrangement. Contact Redirect Health before non-emergency care.

How do I request a Redirect Health ID card?

View it in the Member App or request help through ExtraHelp or Member Support.

Who owns Redirect Health?

Redirect Health is a privately held healthcare company. It is not publicly traded.

Who is Redirect Health’s CEO?

Dr. David Berg is CEO and co-founder.

Who are Redirect Health’s other founders?

Dr. Janice Johnston is Chief Medical Officer and co-founder. Paul Johnson is President and co-founder.

How do I contact Redirect Health about employment verification?

Email **@************th.com.

How do I apply for a Redirect Health job?

Use the official Redirect Health Careers page.

How do I contact Redirect Health about privacy?

Use the official contact form, call Member Support or write to the Phoenix corporate address. Medical information should be submitted through a secure authorised channel.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Redirect Health’s Phoenix corporate office from the Member Care Team, Redirect Administrators, medical providers, sales, employer Client Success, claims appeals, provider support, privacy administration and careers.

This page uses Redirect Health’s current official contact, member-resource, claims, provider, employer, privacy, leadership and plan-disclosure information to identify the contact route most likely to address each concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Redirect Health, Redirect Health Administration, LLC, Redirect Administrators, Newpath Medical Inc., MultiPlan, PHCS, any Redirect Health medical centre, employer plan, provider, employee or Care Team representative.

This page is provided for informational purposes and is not medical, legal, insurance, benefits, tax, privacy, employment or financial advice.

Call 911 or seek immediate emergency care for a medical emergency. Do not rely on this page to diagnose symptoms or determine the appropriate level of care.

Redirect Health products have different legal structures, benefits, exclusions, networks, prior-authorisation rules and appeal rights. Individual medical-cost-sharing programs are not insurance and may not satisfy federal or state insurance mandates. Review the plan documents applying to the specific member before enrolling or obtaining care.

Addresses, telephone numbers, leaders, provider networks, payer IDs, plan benefits, member costs, claim procedures, authorisation requirements and complaint routes may change. Verify important information through Redirect Health and the member’s current plan documents.

Share Your Redirect Health Experience

Have you contacted Redirect Health Member Support, the Care Team, ExtraHelp, claims administration, a provider, employer Client Success, sales, privacy administration or corporate headquarters? Share the general issue, contact route used, approximate date, response time and whether the matter was resolved.

Please do not publish member identification numbers, Social Security numbers, medical records, diagnoses, provider bills, claim numbers, dates of birth, home addresses, personal telephone numbers, payment details, employee records or unredacted plan documents and EOBs.

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