Temu is an online marketplace operated in the United States through Whaleco Inc. The platform is known for low-priced items across categories such as clothing, home goods, electronics, beauty, accessories, toys, and household products. This page provides updated Temu corporate office and contact information, including the Boston office address, official support routes, order and refund complaint guidance, review themes, and escalation tips for shoppers.
Temu Corporate Office and Headquarters Contact Information
- Company / Operator: Temu / Whaleco Inc.
- Corporate Office / Notice Address: Whaleco Inc., Suite 355, 31 St. James Avenue, Boston, MA 02116
- Temu Customer Support: Temu directs shoppers to online support, the Temu app, chat, order help, and its official contact page.
- Public Corporate Phone Number: Not publicly verified in this update
- Informal Dispute Resolution Email: di*****@**mu.com for dispute notices under Temu’s Terms of Use; not a general customer-service inbox
- Official Website: temu.com
- Official Contact Page: Temu Contact Us
- Support Center: Temu Support Center
- Return and Refund Policy: Temu Return and Refund Policy
- Report Suspicious Activity: Report Something Suspicious on Temu
Headquarters / Corporate Office Update
The older version of this page listed Temu’s corporate office as 31 St. James Avenue, Suite 355, Boston, Massachusetts 02116. That address remains supported as Temu’s U.S. notice and office address through Whaleco Inc.
The older version also listed 1-888-495-8368 as a Temu corporate phone number for business inquiries and corporate matters. That number was not verified as an official Temu corporate office phone number in this update, so it should not be presented as the main Temu headquarters number.
Temu’s current public support approach is primarily online. Shoppers are directed to Temu’s support center, app-based help, chat, order help, return/refund tools, suspicious-activity reporting, and contact forms rather than a clearly published general corporate phone number.
How to Contact Temu About a Complaint
For most Temu complaints, start inside your Temu account or order history. Temu support usually needs the order number, item, seller or merchandise partner, tracking details, refund status, payment method, and screenshots of the issue.
If your complaint involves an order, return, refund, delivery delay, missing package, damaged item, wrong item, seller listing, unknown charge, promotion, coupon, or account problem, use the official Temu Support Center or the support tools in the Temu app. For formal written notice, use the Whaleco Inc. Boston address listed above.
Choose the Correct Support Route
- Corporate office or notice question: Use Whaleco Inc., Suite 355, 31 St. James Avenue, Boston, MA 02116.
- Order problem: Use the order details page in your Temu account or the Temu Support Center.
- Return or refund issue: Use the official Return and Refund Policy and the return tools connected to your order.
- Missing package or delivery delay: Check tracking in your order history, then contact Temu support with the tracking details.
- Wrong, damaged, counterfeit, unsafe, or suspicious product listing: Use Temu’s suspicious-activity reporting route or report feature.
- Unknown charge or payment issue: Contact Temu support and your card issuer or payment provider promptly.
- Account, login, privacy, or data concern: Use Temu’s account settings, privacy tools, or official support routes.
- Formal dispute notice: Follow the dispute process in Temu’s Terms of Use and use di*****@**mu.com only for that purpose.
What to Have Before Contacting Temu
- Your Temu order number
- The product name, item listing, seller, or merchandise partner information
- Tracking number, delivery date, or carrier status
- Photos of damaged, incorrect, missing, or unsafe items
- Refund, return, coupon, or promotional offer screenshots
- Payment date, charge amount, and payment method
- A short timeline of what happened and the resolution you are requesting
Do not post full payment card numbers, passwords, verification codes, government ID images, private account details, home addresses, or order screenshots with personal information in public comments or reviews.
How to Escalate a Temu Complaint
Start with Temu’s official support tools and document the case. Save screenshots of the item listing, order page, chat, return request, refund timeline, tracking page, and any promised coupon, credit, or promotional pricing.
If the support response does not resolve the issue, follow up through the same case or order thread so the history stays connected. For payment-card issues, unknown charges, or suspected fraud, contact your bank, credit card company, PayPal, or other payment provider quickly while also reporting the issue to Temu.
For formal written correspondence, send a concise complaint to Whaleco Inc., Suite 355, 31 St. James Avenue, Boston, MA 02116. Include the order number, issue type, dates, amount, and requested resolution. Do not send unnecessary sensitive information by regular mail.
Orders, Shipping, Returns, and Refund Issues
Many Temu complaints involve delayed delivery, tracking updates, packages marked delivered but not received, missing items, damaged items, product quality, wrong items, refund timing, return labels, and confusion between seller and platform responsibility.
For local warehouse items, Temu may direct shoppers to contact the seller from the return details page. For other items, use Temu customer service through the app or support center. Keep the packaging and photos until the issue is fully resolved.
Promotions, Pricing, Coupons, and Gift Complaints
Some shoppers complain that a Temu price, promotion, free gift, coupon, or advertised offer changed before checkout or did not match what they expected. When reporting this kind of issue, save screenshots of the ad, email, app offer, cart price, final checkout total, and order confirmation.
Because pricing and promotions can change quickly, the strongest complaint includes the exact date, time, product listing, offer wording, and final amount charged.
Suspicious Activity, Seller Listings, and Product Safety
Temu provides a way to report suspicious activity on the platform. Use this when a listing, seller, message, product, or transaction looks fraudulent, unsafe, counterfeit, misleading, or otherwise suspicious.
If the issue involves a dangerous product, injury, recalled item, counterfeit goods, or a seller using stolen photos or intellectual property, include screenshots, order details, product links, photos, and any supporting documentation. If someone used your card without permission, contact your payment provider immediately.
Scam and Fake Support Number Warning
Shoppers searching for Temu corporate office, Temu customer service number, Temu phone number, Temu refund phone number, or Temu complaint department may see third-party numbers in search results. Use caution with any phone number, text, email, website, or social media account that asks for passwords, one-time codes, gift cards, full card numbers, remote access, or payment to release a refund.
Use temu.com, the official Temu app, Temu Support Center, order-history tools, and official contact pages before sharing order or payment information.
Common Reasons Customers Contact Temu Corporate Office
- Temu corporate office or Boston address questions
- Delayed, missing, damaged, or incorrect orders
- Refund, return, or exchange problems
- Overcharge, unknown charge, or payment-card concerns
- Promotion, coupon, gift, or advertised-price complaints
- Suspicious seller, listing, product, or marketplace activity
- Account access, login, app, or privacy concerns
- Product quality, safety, counterfeit, or intellectual-property concerns
- Customer service delays or unresolved chat/support cases
Temu Reviews and Complaints
Customer comments visible on CorporateOfficeHeadquarters.com include complaints about misleading or changing promotional prices, overcharge concerns, disappointing online customer service, delayed or missing deliveries, and frustration with discounts or gifts that customers felt were not honored.
These comments reflect individual experiences and may not represent every Temu order, seller, product, promotion, or support interaction. When leaving a review, include the order type, issue date, support route used, and whether Temu provided a refund, credit, replacement, or written response. Do not post private account or payment information.
About Temu
Temu is an online shopping marketplace offering products across many categories, including fashion, home goods, electronics, beauty, toys, jewelry, tools, accessories, and household items. In the United States, Temu is associated with Whaleco Inc., and the official notice address is in Boston, Massachusetts.
Temu’s model depends heavily on online shopping, app-based discovery, promotions, seller listings, shipping logistics, and customer support through digital tools. Because shoppers may interact with Temu, merchandise partners, sellers, carriers, and payment providers, complaints should be routed based on the exact issue.
Competitors and Related Corporate Office Pages
Temu competes with large online marketplaces, discount shopping apps, cross-border e-commerce companies, and marketplace sellers. Related corporate office pages include Amazon Corporate Office, eBay Corporate Office, Walmart Corporate Office, Target Corporate Office, SHEIN Corporate Office, and PayPal Corporate Office.
Related Resources
- Temu customer service, reviews, and complaints
- Official Temu Contact Us page
- Temu Support Center
- Temu Return and Refund Policy
- Report Something Suspicious on Temu
- Temu Privacy Policy
- Temu Terms of Use
Frequently Asked Questions About Temu Corporate Office
Where is Temu corporate office located?
Temu’s U.S. notice address is Whaleco Inc., Suite 355, 31 St. James Avenue, Boston, MA 02116.
Does Temu have a corporate office phone number?
A public Temu corporate office phone number was not verified in this update. Temu directs shoppers to online support, chat, the Temu app, the support center, and contact forms.
Is 1-888-495-8368 Temu’s corporate phone number?
That number was listed in the older version of this page, but it was not verified as Temu’s official corporate office number in this update. Use Temu’s official contact page and support center for current support options.
How do I contact Temu customer service?
Use the Temu app, your order history, the official support center, or Temu’s contact page. For order problems, start from the specific order so support can review the correct transaction.
How do I file a complaint with Temu?
Start through the order or support route connected to the issue. Keep screenshots, order numbers, tracking details, refund messages, and chat transcripts. For formal written notice, use the Whaleco Inc. Boston address listed above.
How do I report suspicious activity on Temu?
Use Temu’s official suspicious-activity reporting route or the report feature on the platform. Include links, screenshots, seller details, order information, and a short description of the concern.
What should I do about an unknown Temu charge?
Check your Temu account, order history, email confirmations, and household/shared payment users first. If you still do not recognize the charge, contact Temu support and your card issuer or payment provider promptly.
Does Temu have a dispute email?
Temu’s Terms of Use list di*****@**mu.com for informal dispute-resolution notices. That address should be used for dispute notices under the terms, not as a general customer-service inbox.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone, complaint, review, and escalation information for major companies and platforms. This page was updated using official Temu resources where available, with COH review themes summarized from visible comments on this page.
Page Update Note
This Temu Corporate Office page was updated on July 3, 2026, to verify the Whaleco Inc. Boston office address, remove the unverified phone-number labeling, add the provided CSN link, clarify support and dispute routes, improve complaint escalation guidance, and summarize COH-visible review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Temu, Whaleco Inc., PDD Holdings, or any Temu marketplace seller or merchandise partner. This page is for informational purposes only. Temu trademarks, names, logos, apps, and brands are the property of their respective owners. Contact details, support options, return rules, refund timelines, seller policies, dispute procedures, and corporate information can change. Confirm important information on Temu’s official website or app before sharing sensitive account, order, or payment information.
Share Your Experience
Have you contacted Temu support, used the Temu app chat, reported suspicious activity, requested a refund, disputed an unknown charge, or sent a formal complaint to Temu’s office address? Share your experience in the comments below. Do not post private information such as full card numbers, passwords, one-time codes, order screenshots with personal details, government ID images, home addresses, or account login information.
