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  • Optum Corporate Office Headquarters, Phone Number and Complaints

Optum Corporate Office Headquarters, Phone Number and Complaints 

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Optum’s corporate headquarters is located at 1 Optum Circle, Eden Prairie, Minnesota 55344. The published Optum corporate switchboard number is 1-888-445-8745 and is available Monday through Friday.

The corporate switchboard is not a universal patient-service, prescription, billing, insurance, medical-records, Human Resources, or complaint-department number. Optum operates many different health care, pharmacy, financial, technology, and business services, so patients and customers should normally begin with the clinic, pharmacy, health plan, account portal, or Optum business named on their paperwork.

Optum Corporate Office and Headquarters Contact Information

The number 1-888-445-8745 is published as Optum’s corporate switchboard. It should not be represented as a dedicated patient complaint line, appointment number, medical-advice line, Optum Rx member number, insurance-appeal number, billing department, medical-records department, or Human Resources number.

For a medical emergency, call 911 or obtain appropriate emergency care. The corporate office and public comment section should not be used to request urgent medical assistance.

Where Is Optum Headquarters?

Optum’s current corporate directory lists its headquarters at:

Optum
1 Optum Circle
Eden Prairie, MN 55344

Older Optum publications, records, directories, and webpages may show 11000 Optum Circle in Eden Prairie. The current public Optum directory uses 1 Optum Circle, so that is the preferred headquarters address for this page.

The headquarters is a corporate office. It is not a walk-in clinic, emergency room, urgent care center, retail pharmacy, prescription pickup location, medical-records office, payment counter, laboratory, or general patient-relations department.

Do not travel to the corporate headquarters seeking treatment, medication, test results, an appointment, a prescription refill, medical records, an insurance decision, or immediate complaint assistance.

Optum and UnitedHealth Group Corporate Structure

Optum is one of the two main businesses within UnitedHealth Group. The other main business is UnitedHealthcare.

UnitedHealthcare primarily provides health insurance and health-benefit products. Optum provides health care delivery, pharmacy services, data, analytics, technology, financial accounts, consulting, and operational services.

Optum’s major business groups include:

  • Optum Health: Physician practices, clinics, patient care, behavioral health, specialty care, value-based care, and other health services.
  • Optum Insight: Technology, analytics, consulting, revenue-cycle, payment-integrity, and administrative services for health care organizations, governments, and businesses.
  • Optum Rx: Pharmacy-benefit services, prescription support, home delivery, specialty pharmacy, infusion services, and related pharmacy programs.

A letter, bill, prescription package, explanation of benefits, member card, patient-portal screen, or account statement may identify a more specific Optum company, medical group, pharmacy, health plan, or service. Use that name when requesting help because the corporate switchboard may not have access to the underlying account or medical record.

Choose the Correct Optum Support Route

  • Doctor appointment, cancellation, wait time, referral, or test result: Contact the provider’s office, clinic manager, or patient portal.
  • Concern about treatment or a medical decision: Contact the treating clinician or medical group and request the patient-relations, quality, or grievance process.
  • Medical emergency or rapidly worsening condition: Call 911 or seek appropriate emergency care.
  • Prescription refill or pharmacy-benefit question: Call the number on the prescription-benefit card or contact Optum Rx.
  • Optum Rx home delivery: Call 1-800-356-3477.
  • Optum Specialty Pharmacy: Call 1-855-427-4682.
  • Optum Infusion Pharmacy: Call 1-877-342-9352.
  • Prior authorization or prescription exception: Use the instructions on the denial or request notice. Prescribers may contact the appropriate Optum Rx authorization route.
  • Medical coverage, network, claim, or insurance appeal: Call the number on the health-plan member card. The responsible organization may be UnitedHealthcare or another insurer rather than Optum corporate.
  • Medical bill or refund: Contact the Optum clinic, medical group, or billing organization shown on the statement.
  • Medical records: Use the patient portal or the medical-records process for the specific practice where care occurred.
  • HSA, FSA, HRA, commuter, or other Optum Financial account: Call 1-866-234-8913 or sign in to the account.
  • Provider, payer, employer, government, or business inquiry: Use Optum Business support.
  • Job application: Use the official Optum or UnitedHealth Group careers site.
  • Employment verification: Use The Work Number with company code 10324.
  • Unresolved general corporate issue: Call the corporate switchboard at 1-888-445-8745 after documenting earlier support efforts.

What to Have Before Contacting Optum

  • The specific Optum medical group, clinic, pharmacy, account, or service involved
  • The city and state where the care or transaction occurred
  • The appointment, treatment, order, claim, bill, or prescription date
  • The provider, clinic, pharmacy, or department name
  • Your patient, member, prescription, invoice, claim, or case reference
  • The health plan or pharmacy-benefit plan involved
  • Copies of bills, denial notices, explanation-of-benefits documents, receipts, or correspondence
  • The names or roles of representatives previously contacted
  • A concise timeline of what occurred
  • The exact resolution being requested

Provide protected health information only through an authorized Optum, provider, pharmacy, or health-plan channel. Do not post medical-record numbers, diagnoses, medication lists, insurance identifiers, prescription numbers, Social Security numbers, payment information, birth dates, addresses, phone numbers, email addresses, or photographs of unredacted medical documents in public comments.

How to Escalate an Optum Complaint

Start with the Optum service directly connected to the issue. Optum is a large collection of medical groups, pharmacies, financial services, technology platforms, and business operations, and the headquarters switchboard may not have access to the relevant records.

For a complaint involving a physician office or clinic, ask for the office manager, practice administrator, patient-relations department, quality department, or formal grievance process.

For a prescription issue, contact Optum Rx, the specialty pharmacy, the dispensing pharmacy, or the phone number printed on the member card or prescription paperwork.

For an insurance coverage decision, prior authorization, claim denial, network issue, or out-of-network request, use the appeal instructions provided by the health plan. Ask whether the issue requires a grievance, coverage determination, prior-authorization request, standard appeal, or expedited appeal.

Request a case or reference number and keep a record of the date, time, representative, department, promised action, and response deadline.

If the responsible Optum department does not resolve the matter, call the corporate switchboard at 1-888-445-8745 and ask to be directed to the appropriate business or escalation route.

Formal correspondence concerning a substantial unresolved corporate matter may be sent to:

Optum
1 Optum Circle
Eden Prairie, MN 55344

Send copies rather than original medical records, prescription documents, identification, bills, checks, insurance cards, or legal papers. Do not mail medication, medical equipment, laboratory specimens, or original documents to corporate headquarters.

Optum Appointment, Scheduling, and Access Complaints

Appointment complaints may involve long hold times, difficulty reaching a person, cancelled visits, delayed referrals, unavailable specialists, rescheduling problems, portal messages, or difficulty obtaining a follow-up appointment.

Contact the clinic as soon as the problem occurs. Ask whether another qualified clinician, location, virtual appointment, cancellation list, urgent appointment, or earlier referral is available.

For repeated access problems, request the office manager or patient-relations department. Document the original appointment date, cancellation notice, reason given, alternative dates offered, symptoms reported, and the effect of the delay.

The corporate switchboard cannot determine the medical urgency of a condition or schedule care for every Optum-affiliated practice. Contact an appropriate health professional, urgent care service, emergency department, or 911 when immediate evaluation may be necessary.

Clinical Care, Medication, and Patient-Safety Complaints

Clinical complaints may involve communication, bedside manner, diagnosis, test results, medication, allergies, care planning, documentation, informed consent, follow-up, or concern that the wrong record was reviewed.

Begin with the treating office or medical group. Request that the concern be documented and reviewed by the clinician, practice administrator, patient-relations team, quality department, or medical director.

If information in the medical record appears incorrect, ask how to request an amendment or submit a written statement of disagreement. Keep copies of relevant test results, visit summaries, prescription records, portal messages, and written responses.

Do not stop, start, combine, or change medication based only on information in a public comment or corporate-office directory. Contact the prescriber, pharmacist, another qualified health professional, poison-control service, or emergency services as appropriate.

A corporate-office website cannot determine whether a diagnosis, treatment, medication, laboratory interpretation, or provider decision met the applicable medical standard of care.

Optum Prior Authorization, Coverage, and Out-of-Network Complaints

An Optum-branded organization may be involved as the medical provider, pharmacy-benefit manager, administrative-service provider, technology vendor, or care-management organization. It may not be the company that issued the final insurance decision.

Review the denial or authorization notice to identify:

  • The health plan or pharmacy-benefit plan responsible for the decision
  • The service, medication, consultation, or treatment requested
  • The stated reason for the decision
  • The appeal or exception deadline
  • The standard and expedited review options
  • The records or clinical information required
  • The address, fax number, portal, or telephone number for submitting the appeal

Contact the prescribing or referring clinician because medical documentation may be required. Ask whether the office submitted the correct diagnosis codes, clinical notes, test results, treatment history, and reason the requested service is medically necessary.

For Medicare health-plan or prescription-drug complaints, Medicare distinguishes a grievance about service or treatment from an appeal concerning refusal to cover a service, supply, or prescription. Follow the plan notice or contact Medicare for the appropriate route.

Optum Medical Billing, Refund, and Payment Complaints

Optum medical-billing complaints may involve incorrect patient responsibility, duplicate charges, insurance-processing errors, copayments, deductibles, refunds, collections, coding, provider-network status, or a bill for an unfamiliar service.

Contact the billing number printed on the statement. Request an itemized bill and compare it with the explanation of benefits from the health plan.

Ask whether the claim was submitted to the correct insurer, whether it was processed as in-network or out-of-network, whether any coding correction is pending, and whether the account has been placed on hold while the dispute is reviewed.

Keep payment receipts, claim numbers, statements, explanation-of-benefits documents, refund confirmations, collection letters, and written billing responses.

Do not assume that the corporate switchboard can access a medical billing system. Optum medical groups and affiliated practices may use different billing departments and patient portals.

Optum Medical Records and Patient Portal Complaints

Use the patient portal associated with the specific Optum medical group to access visit summaries, test results, messages, appointment information, and available medical records.

If portal access is unavailable, contact the provider’s office and request its medical-records or health-information-management process.

When requesting records, identify the patient, provider, dates of service, type of record, delivery method, and where the information should be sent. The provider may require identity verification and a signed authorization.

If a record contains information believed to be inaccurate, ask how to request an amendment. A requested amendment may be accepted or denied under the applicable process, and additional rights may be described in the provider’s privacy notice.

Optum Rx and Pharmacy Complaints

Optum Rx complaints may involve prescription coverage, home-delivery orders, shipping, refills, prior authorization, formulary status, pharmacy networks, pricing, specialty medication, billing, damaged packages, or difficulty reaching support.

For general Optum Rx member support and home delivery, call 1-800-356-3477. Optum publishes this service as available 24 hours a day.

For Optum Specialty Pharmacy, call 1-855-427-4682. For Optum Infusion Pharmacy, call 1-877-342-9352.

Have the medication name, order date, prescribing clinician, pharmacy information, delivery status, authorization notice, and member-card information available. Do not post this information publicly.

For a medication that is delayed, lost, damaged, temperature-sensitive, urgently needed, or connected to a possible adverse reaction, contact the pharmacy and an appropriate health professional promptly. CorporateOfficeHeadquarters.com cannot provide medication or emergency guidance.

Optum Financial and Optum Bank Complaints

Optum Financial and Optum Bank support health savings accounts, flexible spending accounts, health reimbursement arrangements, commuter accounts, and other benefit accounts.

For Optum Financial or Optum Bank account support, call 1-866-234-8913 or use the secure account portal.

Account complaints may involve debit-card transactions, reimbursements, contribution records, eligible-expense documentation, transfers, account access, tax forms, fees, or a denied payment.

Keep receipts, account statements, transaction records, benefit documents, denial notices, and support case numbers. Do not send account passwords, verification codes, full card numbers, banking credentials, or unredacted tax documents through public comments or ordinary email.

Optum Privacy and HIPAA Concerns

Privacy complaints should begin with the privacy contact or medical-records department identified in the specific provider’s Notice of Privacy Practices.

Document the date, information involved, people or organizations involved, how the issue was discovered, and the corrective action requested.

Optum’s general online privacy policy is not necessarily the same as the Notice of Privacy Practices governing protected health information held by a particular clinic, pharmacy, health plan, or covered entity.

A person who believes a regulated organization violated federal health-information privacy or security requirements may review the complaint process provided by the U.S. Department of Health and Human Services Office for Civil Rights.

Do not describe private diagnoses, prescriptions, mental-health treatment, substance-use treatment, genetic information, reproductive-health information, or other sensitive medical details in a public review.

Optum Fraud, Waste, and Abuse Reporting

Optum provides a reporting route for suspected health care fraud, waste, or abuse. Reports may also begin through the customer-service number on the member card.

Medicare beneficiaries may report suspected Medicare fraud, waste, or abuse through 1-800-MEDICARE.

A billing disagreement, denied claim, appointment complaint, or poor customer-service experience is not automatically fraud. Provide factual records and avoid making unsupported public accusations against individual clinicians, employees, patients, or organizations.

Optum Employee and Applicant Questions

Applicants should use the official Optum or UnitedHealth Group careers website and the contact information connected to the job posting.

Optum does not prominently publish the corporate switchboard as a universal Human Resources, payroll, benefits, leave, or employee-relations number.

Current employees should use authorized internal Human Resources, payroll, benefits, compliance, management, or employee-relations channels.

Employment verification is available through The Work Number using company code 10324.

Do not publish employee identification numbers, payroll records, medical-leave information, background-check documents, schedules, disciplinary records, Social Security numbers, or private workplace correspondence in public comments.

Optum Reviews and Complaints

Reader-submitted reviews on this page have discussed cancelled appointments, long telephone wait times, difficulty reaching staff, clinical communication, treatment concerns, medication or medical-record issues, and requests for out-of-network care.

These are individual reports and do not establish what occurred in every case or at every Optum clinic, medical group, pharmacy, department, or affiliated organization.

Experiences can vary by state, medical group, provider, location, pharmacy, health plan, benefit design, service type, account, and complaint route.

When leaving an Optum review below, include the city and state, approximate date, specific Optum service, general issue, support route used, response time, and whether the matter was resolved.

Do not identify a patient or employee or publish private medical information, complete prescription details, account numbers, insurance identifiers, birth dates, addresses, telephone numbers, email addresses, or unredacted screenshots.

Fake Optum Support, Pharmacy, and Employment Warning

Use Optum.com, OptumRx.com, an official patient portal, the number on a member card, or verified documents before providing personal, medical, prescription, employment, or financial information.

Be cautious with fake prescription calls, refund offers, account alerts, job offers, prior-authorization requests, health-plan messages, invoices, and websites that imitate Optum branding.

Do not provide passwords, one-time security codes, full payment-card numbers, bank-login credentials, remote access to a device, gift-card payments, cryptocurrency, or wire transfers in response to an unexpected contact.

A legitimate support representative may need to verify identity, but patients and members should first confirm that they are communicating through an official channel.

Optum Competitors and Related Corporate Office Pages

Optum operates across health care delivery, pharmacy benefits, analytics, technology, financial accounts, and health-services administration. Companies with overlapping operations include CVS Health, Humana, CenterWell, Evernorth, pharmacy-benefit managers, regional medical groups, and health care technology companies.

Related corporate-office pages include UnitedHealthcare and UnitedHealth Group Corporate Office, CVS Health Corporate Office, Humana Corporate Office, and Redirect Health Corporate Office.

Related Resources

Frequently Asked Questions About Optum Corporate Office

Where is Optum headquarters?

Optum’s current corporate directory lists its headquarters at 1 Optum Circle, Eden Prairie, MN 55344.

Why do some records show 11000 Optum Circle?

Older Optum materials and directories may show 11000 Optum Circle. Optum’s current public corporate directory lists 1 Optum Circle.

What is the Optum corporate phone number?

The published Optum corporate switchboard number is 1-888-445-8745.

Is 1-888-445-8745 Optum Customer Service?

It is the corporate switchboard, not a universal customer-service number. Optum directs patients and customers to service-specific contacts for care, pharmacy, financial accounts, and other programs.

What are the Optum corporate switchboard hours?

Optum states that the corporate switchboard is available Monday through Friday but does not prominently publish exact hours on its main contact page.

How do I complain about an Optum clinic?

Start with the clinic manager, practice administrator, patient-relations department, or formal grievance process. Use Optum’s state-specific patient-support directory if the clinic does not resolve the issue.

How do I contact an Optum doctor?

Call the provider’s office or use the patient portal associated with the Optum medical group where the patient receives care.

How do I get my Optum medical records?

Use the appropriate patient portal or contact the provider’s medical-records or health-information-management department.

What is the Optum Rx phone number?

General Optum Rx member and home-delivery support is available at 1-800-356-3477.

What is the Optum Specialty Pharmacy number?

Optum Specialty Pharmacy can be reached at 1-855-427-4682.

How do I dispute an Optum medical bill?

Contact the billing number printed on the statement, request an itemized bill, and compare the charge with the health plan’s explanation of benefits.

How do I appeal an Optum denial?

Read the denial notice to determine which health plan, pharmacy-benefit plan, or organization made the decision. Follow the appeal instructions and deadline stated in that notice.

Are Optum and UnitedHealthcare the same company?

They are separate but related businesses within UnitedHealth Group. UnitedHealthcare primarily provides health benefits, while Optum provides care, pharmacy, technology, analytics, financial, and other health services.

Does Optum have one national patient-service number?

No single number handles every Optum service. Patient support varies by state, medical group, pharmacy, account, and health plan.

How do I contact Optum Human Resources?

Optum does not prominently publish a universal public Human Resources number. Applicants should use the careers site, and employees should use authorized internal channels.

How do I verify Optum employment?

Employment verification is available through The Work Number using company code 10324.

Can the Optum corporate office provide medical advice?

No. Contact a qualified health professional or the appropriate medical facility. Call 911 for a medical emergency.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, telephone, address, ownership, complaint-route, and review information for health care organizations, insurers, pharmacies, retailers, financial services, technology companies, restaurants, hotels, and other major businesses.

This page is designed to help readers distinguish the Optum corporate switchboard from Optum Care clinics, patient portals, Optum Rx, specialty pharmacy, infusion pharmacy, Optum Financial, UnitedHealthcare, medical billing, medical records, employment support, and government complaint routes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Optum, Optum Health, Optum Insight, Optum Rx, Optum Financial, Optum Bank, UnitedHealth Group, UnitedHealthcare, any Optum medical group, physician, clinic, pharmacy, health plan, employee, contractor, or government agency.

This page is provided for informational purposes only and is not medical, pharmacy, insurance, legal, financial, employment, privacy, or emergency advice.

Addresses, telephone numbers, support hours, medical-group names, health-plan relationships, pharmacy programs, billing systems, patient portals, benefit terms, authorization procedures, appeal rights, complaint routes, and corporate structures may change.

Contact the provider, pharmacy, health plan, employer, account administrator, or Optum service involved for information applying to a specific patient, prescription, claim, account, or transaction.

Share Your Experience

Have you contacted Optum corporate headquarters, an Optum clinic, a physician office, patient support, Optum Rx, specialty pharmacy, infusion pharmacy, Optum Financial, a health plan, patient relations, billing, medical records, or another Optum department?

Share your experience with an appointment, cancellation, wait time, prescription, prior authorization, medical bill, refund, patient portal, medical record, provider interaction, customer service, financial account, or corporate escalation below.

Helpful reviews include the city and state, approximate date, specific Optum service, general issue, support route used, response time, and whether the concern was resolved.

Please do not post diagnoses, medication lists, medical-record numbers, prescription numbers, insurance identifiers, Social Security numbers, birth dates, payment information, addresses, phone numbers, email addresses, private employee information, or screenshots containing personal or protected health information.

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