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Republic Services, Avoid Regardless of the Cost of Going Elsewhere! Seriously the most incompetent group of people on the planet. Latest round is trying to cancel our business service. I’ve jumped through all the hoops, emailing the contrac tnotice email address, writing a letter, supplying documentation, setting up delivery notification to verify they got it…because I knew there would be problems… Rep calls me 2 days after submitting the email to cancel our business service. I advised I emailed the Contract Notice email. Rep Kelsey says, ok, next step is to submit in writing and….”Yeah already did that 2 days ago.” Rep: Yeah, that’s why I’m calling. Rep says need you to submit in writing to the Contract Notice email. Yes. 3rd time. I’ve told you I already did that. Wrote a book. Submitted lease showing it is ending. Got an Email Delivery Confirmation. Wow! These people are worthless. In the past I’d log into our account. From Our Account I’d order a roll off dumpster. From our account I’d pay for the roll off. What would Republic do? They’d create a 2nd account, charge the roll off dumpster to it, send it to collections. I’d call repeatedly and speak to reps telling me they’d fix it. All they had to do was credit the payment I made to our actual account to the bogus account they created and charged the service to. This happened 3 freaking times. They screwed it up every time. Every time it would take a minimum of 3 calls to correct it. I even had to file BBB complaints that really didn’t do any good because seriously…. I’d call. I’d email. Even spoke to a supervisor in my area no less than 4 times who told me everyone is trained poorly and can’t do their job. Seriously, the frustration these people cause. And they just don’t want to hear it. You have to deal with them 5 or more times to get something done that should have taken 1 email or 1 phone call. They cannot get the simplest thing done. Then there are the drivers that lie and say they couldn’t deliver a roll off because no one was on site. We’d get charged a trip charge. Want me to show you the camera footage that proves you never showed up? Want to see the camera footage that proves some one was on site? Avoid This Company Even If You Have To Pay Double Going Somewhere Else. The Amount Of Time You Spend Dealing With Them Will Drain Your Will To Live. They never understand your point. They are not intelligent enough to. They never understand what they did wrong. They don’t care enough to. They don’t understand how much time they are wasting due to their stupidity, and in the case of drivers who lie about showing up when they didn’t and trying to charge you for it. Wow! Republic Services doesn’t even have our business account in the right name. Even though I have business service and put our business name on everything I’ve ever completed, including the original contract…..The Account Is In My Name. The Collection Notices Were In My Name From The Bogus Accounts They Would Create When I Already Paid For Services On Or Actual Account That Gets Billed Every Month. Every single thing they do is a fail and they have zero patience when they don’t understand how stupid they are…like Kelsey telling me 3 times to do something I already did and I told her each time I already did it. And…..this is only half of the things they have butchered.They seriously have not done a single thing right….and I’ve had to deal with them at 3 separate locations.

Republic Services, They missed my pickup on Friday 3/7/2025, I call and reported it. I was told on that call the driver claimed my cans were not out, but they had been out since Thursday evening, And they skipped the entire street. Fast forward to Monday 3/10/2025, I called reported the missed pickup and was informed that they have scheduled a new pickup for today 3/12/2025. No pickup happened. I called Again and was informed the driver reported the trash was picked up???? So they tell me they will have to reschedule again for Friday My Normal Pickup Date? This is on going and beyond ridiculous. I pay for a service I expect said service to be completed in a timely manner and not lied about. Pictures are from today at 5:30pm yet they claimed they did the pickup???

Republic Services, Missed pick up. My yard waste pick up was missed on Monday. I got the message on the phone saying we will get it tomorrow. Well its Wednesday and its still there. What should I do? Leave it out until next Monday?

Republic Waste is bad. Don’t dump all of can contents leave hydraulic fluid and waste juice, on the road and Im being told that I cannot take cans in Greensboro NC. That I was not allowed on the lot I am not paying for a pick up can end of service for having crappy service and please believe I’m trying to be nice but we are livid.

Republic Services, The worst customer service I have ever experienced. I am a Contractor in Grants Pass Oregon. I requested a dumpster for my project. They quote me the wrong Dumpster which I quote to my client. Then they tell me that they quoted me the wrong Dumpster after the fact. Now this has cost me money that I did not budget for and they do not have any empathy for me because of their mistake. A very dysfunctional company!