Retro Fitness’s corporate headquarters and franchise support center is located at 1601 Belvedere Road, Suite E-500, West Palm Beach, Florida 33406. A publicly listed number for the support center is 1-407-392-0606. Because Retro Fitness clubs are independently owned and operated, membership, employment, billing, and club-service questions are usually handled by the member’s home gym or ABC Fitness.
Retro Fitness Corporate Office Overview
- Corporate headquarters: 1601 Belvedere Road, Suite E-500, West Palm Beach, FL 33406
- Corporate support-center phone: 1-407-392-0606
- Membership and club support: Contact the member’s home club
- ABC Fitness billing support: 1-888-827-9262
- Official website: retrofitness.com
How To Contact Retro Fitness Corporate Office Headquarters
Retro Fitness Headquarters Address
Retrofitness, LLC
1601 Belvedere Road
Suite E-500
West Palm Beach, FL 33406
United States
Retro Fitness Corporate Contact Information
- Corporate support-center phone: 1-407-392-0606
- Customer-service page: Retro Fitness Customer Service
- Local club directory: Find a Retro Fitness Gym
- Corporate media email: me***@**********ss.com
- Company type: Privately held fitness franchisor
- Business structure: Independently owned and operated franchise locations
The support-center phone should not be treated as a universal membership-service number. Retro Fitness’s official customer-service page directs membership, local service, and employment questions to the appropriate home club. Billing and account questions are directed to ABC Fitness.
Former New Jersey headquarters: Retro Fitness previously maintained corporate operations at 160 State Route 34 in Colts Neck, New Jersey. The company announced its relocation to a new corporate headquarters and support center in West Palm Beach, Florida, in 2021. The former Colts Neck address, 1-800-RETRO-04 number, and old fax should not be presented as current corporate contacts.
Retro Fitness operates a network of independently owned and operated fitness franchises.
Retro Fitness Customer Service
Retro Fitness locations are independently owned and operated. Members should begin with the home club listed on their membership agreement for questions involving:
- Membership plans and contract terms
- Club hours and amenities
- Personal training agreements
- Group fitness classes
- Membership freezes or transfers
- Guest privileges
- Insurance or employer wellness programs
- Employment at a particular location
- In-club service complaints
Use the Retro Fitness club finder to locate the telephone number, email address, hours, and membership information for a particular gym.
Why membership details vary: Individual Retro Fitness clubs are franchises. Membership prices, hours, amenities, personal training, group classes, insurance programs, promotions, and local procedures may differ between locations. Review the agreement and policies issued by your home club.
Retro Fitness Billing Company and Phone Number
Retro Fitness directs billing and account inquiries to ABC Fitness, formerly widely known as ABC Financial. ABC Fitness provides account and payment services for many gyms but does not own Retro Fitness or its franchise locations.
- ABC Fitness gym-member billing support: 1-888-827-9262
- ABC Fitness member-support email: cu**********@********ss.com
- Online membership account: MYiCLUBonline
- ABC Fitness member support: ABC Fitness Gym Member Support
Contact ABC Fitness for questions about payment posting, account balances, stored payment methods, billing dates, or a charge associated with a Retro Fitness membership. The home club may still need to resolve disputes involving contract terms, membership status, cancellation approval, or services purchased at the location.
What a Retro Fitness Charge May Look Like
A membership charge may include the name Retro Fitness, ABC Fitness, ABC Financial, the home gym, or a combination of those names. Compare the amount and billing date with the membership agreement and MYiCLUBonline account before reporting a charge as unauthorized.
How To Cancel a Retro Fitness Membership
Retro Fitness currently provides several cancellation methods. The result and any remaining balance depend on the membership type, signed agreement, notice period, and applicable state law.
Online Cancellation
Visit the official Retro Fitness website, select “Manage Membership,” sign in to the member account, and follow the cancellation instructions. Save a screenshot or confirmation showing the request date and effective cancellation date.
Cancel Through the Home Club
A signed and dated cancellation request may be delivered to the home club’s manager. Members may also contact the home club by telephone, mail, or email. Request written confirmation that the cancellation was received and processed.
Cancellation Email
Retro Fitness’s current cancellation policy allows members to send a request to their home club’s email address or to **@**********ss.com. Include enough information to identify the account, but do not send full payment-card or bank-account numbers by ordinary email.
Notice Periods and Contract Types
- Month-to-month memberships may generally be canceled using the published cancellation methods.
- Cancellations generally take effect after seven days.
- Retro Fitness states that New York members generally have a three-day notice period.
- A payment due during the applicable notice period may still be processed.
- Installment memberships may require completion of the agreed payments unless the agreement or applicable law permits early cancellation.
- Paid-in-full memberships are generally full-term and nonrefundable.
- Retro Fitness describes a three-business-day cooling-off period after enrollment.
Cancellation warning: Do not rely only on a verbal request. Keep a copy of the signed agreement, cancellation request, email, certified-mail receipt, portal confirmation, and final account statement. Check the account after the effective date and promptly question any unexpected charge.
Review the complete Retro Fitness membership cancellation policy and the terms in the agreement issued by your home club.
How To File a Complaint With Retro Fitness
- Contact the home club and ask for the manager or franchise owner.
- Explain the problem and the resolution being requested.
- For billing information, contact ABC Fitness at 1-888-827-9262.
- For a cancellation complaint, submit the request through an approved method and retain confirmation.
- Record the names or departments contacted, dates, case numbers, and promised response times.
- If the home club does not respond, use the Retro Fitness customer-service page and contact the corporate support center.
- For a written corporate complaint, send copies rather than original documents to the West Palm Beach headquarters.
What To Have Ready
- Home club name and location
- Membership type and enrollment date
- Membership or agreement number
- Relevant sections of the signed agreement
- Billing dates and disputed amounts
- Cancellation request and confirmation
- Emails, letters, receipts, and account screenshots
- A concise description of the requested resolution
Retro Fitness Reviews and Complaints
As of August 28, 2026, one reader review is visible on this CorporateOfficeHeadquarters.com page. The reviewer asked why an insurance-related fitness membership benefit was accepted at one Retro Fitness location but not another.
That single comment is consistent with Retro Fitness’s franchise structure: clubs are independently owned and may participate in different insurance, employer, wellness, promotional, or membership programs. One location-specific review is not enough to establish a company-wide complaint trend.
Future reviews may help readers evaluate experiences involving:
- Membership enrollment and cancellation
- ABC Fitness billing
- Unexpected or continued charges
- Local club management
- Personal training agreements
- Equipment and gym cleanliness
- Insurance and employer wellness programs
- Corporate complaint escalation
About Retro Fitness
Retro Fitness was founded in New Jersey in the mid-2000s and developed into a fitness-franchise brand offering cardio and strength equipment, personal training, group fitness, and location-specific wellness amenities.
The company operates primarily as a franchisor and support organization. Its West Palm Beach headquarters provides franchise training, marketing, operational support, corporate wellness development, and other brand-level services.
Available equipment, membership levels, guest access, personal training, classes, saunas, tanning, massage chairs, smoothie bars, and other amenities vary by location and membership plan.
Retro Fitness Competitors
Retro Fitness competes with value-oriented, full-service, franchise, and independently operated gyms. Major competitors include Planet Fitness, Crunch Fitness, LA Fitness, Gold’s Gym, and 24 Hour Fitness.
Other relevant fitness companies include Club Fitness, Snap Fitness, and Anytime Fitness. These related pages were selected because they cover comparable gym businesses and have relatively low internal-link counts.
Frequently Asked Questions
Where is the Retro Fitness corporate office?
Retro Fitness’s corporate headquarters and franchise support center is located at 1601 Belvedere Road, Suite E-500, West Palm Beach, Florida 33406.
What is the Retro Fitness corporate phone number?
A publicly listed number associated with the West Palm Beach support center is 1-407-392-0606. Membership and local service questions should generally begin with the member’s home club.
Is Retro Fitness still headquartered in Colts Neck, New Jersey?
No. Retro Fitness announced the relocation of its corporate headquarters and support center from New Jersey to West Palm Beach, Florida, in 2021.
What company handles Retro Fitness billing?
Retro Fitness directs billing and account inquiries to ABC Fitness. Gym-member support can be reached at 1-888-827-9262.
How do I contact Retro Fitness customer service?
Membership, service, and employment questions should be directed to the appropriate local club. Use the official club finder to obtain the location’s current telephone number and email address.
Can a Retro Fitness membership be canceled online?
Yes. Retro Fitness currently permits online cancellation through the Manage Membership portal. Cancellation requests may also be submitted through the home club by approved in-person, telephone, mail, or email methods.
Why do Retro Fitness memberships differ by location?
Retro Fitness gyms are independently owned and operated franchises. Prices, promotions, amenities, insurance programs, hours, and local procedures may therefore differ.
Official Retro Fitness Resources
- Retro Fitness Official Website
- Retro Fitness Customer Service
- Retro Fitness Club Finder
- Retro Fitness Frequently Asked Questions
- Retro Fitness Cancellation Policy
- Manage a Retro Fitness Membership
- ABC Fitness Billing Support
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviews official company websites, corporate announcements, policies, billing resources, and visible reader feedback when updating corporate information. We distinguish headquarters contacts from local-franchise and third-party billing responsibilities and provide a moderated platform for complaints, compliments, and reviews.
Page updated August 28, 2026. Corporate information, local club ownership, membership policies, billing contacts, programs, and amenities can change. Verify important information with the home club, Retro Fitness, or ABC Fitness before taking action on an account.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Retro Fitness, Retrofitness, LLC, any Retro Fitness franchisee, or ABC Fitness. This page is provided for corporate-contact, informational, complaint, and customer-review purposes only. It does not replace the terms of a signed membership or personal-training agreement.
Share Your Retro Fitness Review, Complaint, or Feedback
Have you contacted Retro Fitness about membership billing, cancellation, a local club, personal training, insurance benefits, equipment, classes, or corporate support? Share your experience below, including the location involved, the type of issue, how the company responded, and whether the matter was resolved.
Do not include a membership number, agreement number, payment information, date of birth, home address, telephone number, email address, medical information, employee names, or other private information in a public review. Comments may be moderated for personal information, profanity, spam, and unsupported allegations.