Club Fitness members commonly look for corporate assistance with membership cancellations, recurring charges, annual fees, account freezes, facility concerns, Kids Club issues, and complaints that were not resolved at a local gym. Below are the current Club Fitness corporate office and Customer Care details, along with the correct support route for each type of issue.
How To Contact Club Fitness Corporate Office Headquarters
- Company: Club Fitness Holdings, Inc.
- Brand: Club Fitness and Club Fitness Elite
- Club Fitness Headquarters Location: St. Peters, Missouri
- Published Corporate/Support Office: 3701 N. St. Peters Parkway, Suite A, St. Peters, MO 63376
- Club Fitness Corporate Phone Number and Customer Care: 1-844-289-2587
- Customer Care Hours: Monday through Friday, 8:00 a.m.–5:00 p.m. CST
- Club Fitness Customer Service Email: cu**********@*********ss.us
- Membership and Billing Mailing Address: Club Fitness, 7055 Mexico Road, Box 1210, St. Peters, MO 63376
- Official Website: clubfitness.us
- Member Center: Membership Support
- Cancel a Membership: Official Cancellation Page
- Freeze or Unfreeze an Account: Account Freeze Form
- Club Fitness Contact Form: Contact Customer Care
- Club Locations: Find a Club Fitness Gym
- Careers and Employment: Club Fitness Careers
Address clarification: The address at 3651 N. St. Peters Parkway is the public Club Fitness St. Peters gym. It should not be confused with the published corporate/support office or the separate mailing address used for membership and billing notices. Confirm office availability before attempting an in-person corporate visit.
Where To Direct a Club Fitness Question or Complaint
- Billing, payments, annual fees, or account balances: Call Customer Care at 1-844-289-2587 or email cu**********@*********ss.us.
- Membership cancellation: Use the official cancellation page, cancel in person according to the membership agreement, or send the required notice by certified mail.
- Membership freeze: Use the official freeze or unfreeze form.
- Facility, equipment, cleanliness, music, or staff complaint: Start with the manager of the location involved. If unresolved, use the corporate contact form and identify the club by name.
- Kids Club concern: Notify the location manager promptly. For an immediate safety concern, remove the child from the situation and contact the appropriate local authorities when necessary.
- Privacy or member-information concern: Contact the club manager and Customer Care in writing. Include the date and location, but do not submit banking credentials or sensitive identification through a public comment.
- Employment, payroll, or HR matter: Use the official careers or employee channel provided by Club Fitness rather than the public customer-review section.
How To Cancel a Club Fitness Membership
Club Fitness currently provides online, in-person, and certified-mail cancellation options. The exact requirements in the member’s signed agreement control, so review the agreement before submitting a request.
- Visit the official Club Fitness cancellation page and complete the required information.
- Alternatively, request cancellation in person at a Club Fitness Holdings location and obtain a written or electronic confirmation.
- For certified mail, send the required written notice to Club Fitness, 7055 Mexico Road, Box 1210, St. Peters, MO 63376.
- Include the member’s name, agreement number or other requested account identifier, current contact information, and the names of every member being cancelled.
- Keep the online confirmation, in-person receipt, or certified-mail receipt and tracking number.
- Review subsequent statements and contact Customer Care promptly if billing continues beyond the applicable notice period.
Current Club Fitness terms describe a 30-day cancellation-notice period. A scheduled monthly or annual charge may still become due during that period, and outstanding balances may need to be resolved. Policies can change, so members should rely on their signed agreement and the current official terms.
Important: The general Club Fitness contact form states that it cannot accept cancellation or freeze requests. Calling Customer Care can help clarify an account, but a phone conversation alone may not satisfy the cancellation requirements.
How To Escalate a Club Fitness Complaint
Use a documented escalation process when a local gym or initial Customer Care representative does not resolve the issue.
- Contact the location involved. Ask for the club manager and record the date, time, employee name, and response.
- Contact Club Fitness Customer Care. Call 1-844-289-2587 or email cu**********@*********ss.us. Request a case or reference number.
- Submit the issue in writing. Use the official contact form and select the location involved. Explain the requested resolution clearly.
- Send a tracked letter when necessary. For an unresolved membership or billing dispute, use the published membership mailing address and retain delivery confirmation.
- Follow up with supporting records. Provide relevant agreements, receipts, cancellation confirmations, and statement dates. Redact full card, bank, Social Security, and identification numbers.
Information To Have Ready
- Member name and agreement number
- Home Club Fitness location
- Date the membership began or changed
- Dates and amounts of disputed charges
- Date and method used to submit a cancellation or freeze
- Names of employees or managers contacted
- Copies of relevant emails, receipts, and confirmation numbers
- A specific requested resolution, such as cancellation confirmation, an account correction, or a written explanation of a charge
Common Club Fitness Customer Service Concerns
Membership Billing and Annual Fees
Members may contact Customer Care about monthly dues, annual membership fees, returned-payment charges, account balances, or payments that continued during a cancellation-notice period. Compare the charge with the signed membership agreement before disputing it.
Cancellation Confirmation
Always retain proof of cancellation. An online confirmation, written in-person receipt, certified-mail tracking record, and copies of follow-up communications can help establish when notice was provided.
Gym Conditions and Equipment
Complaints involving broken equipment, cleanliness, locker rooms, crowding, music volume, amenities, or gym access should first be directed to the manager of the specific location.
Kids Club and Safety Issues
Parents and guardians should report Kids Club supervision, treatment, cleanliness, or safety concerns promptly to the club manager. Include the date, approximate time, location, and a factual description of what occurred.
Member Privacy
If a member believes an employee improperly accessed or disclosed personal information, the concern should be reported in writing to the local manager and Club Fitness Customer Care. Avoid publishing sensitive information while documenting the complaint.
Club Fitness Privacy, Billing, and Scam Warning
Do not post membership agreements, access credentials, medical information, full birth dates, bank details, complete card numbers, driver’s-license numbers, or other private records in the public comment section.
- Use only contact information published on the official Club Fitness website or contained in your signed agreement.
- Be cautious if someone claiming to represent Club Fitness requests payment through gift cards, cryptocurrency, wire transfers, or an unfamiliar payment link.
- Do not give a caller a security code or one-time password.
- If a Club Fitness-related charge is unfamiliar, contact Customer Care and review the transaction with the card issuer or bank.
- If the charge cannot be identified, consult the unrecognized charge guide at ChargeOnMyCard.
- If a suspicious message, website, or support offer appears fraudulent, review common warning signs at ThinkIt’sAScam.
Club Fitness Company Overview
Club Fitness is a regional fitness company serving the St. Louis metropolitan area and nearby Illinois communities. The company traces its history to its first St. Louis-area club in 1983 and offers 24-hour gym access at participating locations, strength and cardio equipment, group classes, personal training, recovery amenities, and Kids Club services at selected gyms.
Club Fitness operates through Club Fitness Holdings, Inc. The company describes itself as locally operated and employee-owned through an employee stock ownership plan. Club Fitness has been employee-owned since 2015. Eric Schreimann is identified by the company as its chief executive officer.
Is Club Fitness the Same as CLUB4 Fitness?
No. Club Fitness is the St. Louis-area company discussed on this page. CLUB4 Fitness is a separate gym business operating in other markets. Club Fitness also should not be confused with cult.fit or Fitness Connection.
Club Fitness Reviews and Complaints
Three customer reviews are currently visible on CorporateOfficeHeadquarters.com. The reviews describe individual experiences and have not been independently verified. They should not be interpreted as proof of companywide practices.
- May 21, 2025: A reviewer described music-volume concerns at the Florissant, Missouri, location.
- December 10, 2024: A reviewer raised a concern about how member information was viewed at the O’Fallon location.
- December 13, 2022: A parent described Kids Club concerns involving the Arnold and Fenton locations.
Customer experiences can vary by location, membership type, manager, time of visit, and the specific service involved. Readers are encouraged to provide the location, date, issue, steps taken, and outcome while avoiding personal or financial information.
Club Fitness Competitors
Club Fitness competes with national and regional fitness centers offering gym memberships, group classes, personal training, and wellness amenities. Related fitness companies include:
Official Club Fitness Resources
- Official Club Fitness Website
- Member Center
- Membership Cancellation
- Freeze or Unfreeze Membership
- Customer Contact Form
- Club Fitness Locations
- Privacy Policy and Membership Terms
- Careers
Club Fitness Corporate Office FAQs
Where is the Club Fitness corporate office?
Club Fitness is headquartered in St. Peters, Missouri. The published corporate/support office is associated with 3701 N. St. Peters Parkway, Suite A, St. Peters, MO 63376. Confirm availability before visiting because this may not operate as a walk-in member-service center.
What is the Club Fitness corporate phone number?
The best current published Club Fitness corporate and Customer Care phone number is 1-844-289-2587. Representatives are listed as available Monday through Friday from 8:00 a.m. to 5:00 p.m. CST.
What is the Club Fitness customer service email?
The current customer-service email is cu**********@*********ss.us.
How do I cancel a Club Fitness membership?
Use the official online cancellation page, submit the request in person according to the membership agreement, or send the required written notice by certified mail. Retain confirmation of the request.
Where should a Club Fitness cancellation letter be mailed?
The current published membership mailing address is Club Fitness, 7055 Mexico Road, Box 1210, St. Peters, MO 63376. Verify the address against the current official Member Center and your membership agreement before mailing.
Can I cancel through the general Club Fitness contact form?
No. Club Fitness states that its general contact form cannot accept cancellation or membership-freeze requests. Use the dedicated cancellation or freeze page instead.
Is 1-866-551-2582 still the Club Fitness customer service number?
Older directories and the previous version of this page listed 1-866-551-2582. The current official Club Fitness Member Center publishes 1-844-289-2587 as the Customer Care number.
Is 1-888-827-9262 the current Club Fitness billing number?
The current Club Fitness Member Center does not publish 1-888-827-9262 as its primary billing-support number. Members should start with 1-844-289-2587. Only contact a third-party billing provider when that company and number appear in the member’s own agreement, statement, or verified Club Fitness communication.
Is 3651 N. St. Peters Parkway the corporate office?
That address is the public Club Fitness St. Peters gym. It should not be treated as the membership cancellation mailing address or assumed to be a dedicated corporate customer-service center.
Who owns Club Fitness?
Club Fitness operates through Club Fitness Holdings, Inc. The company describes itself as locally operated and employee-owned through an employee stock ownership plan.
Who is the CEO of Club Fitness?
Club Fitness identifies Eric Schreimann as its chief executive officer.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides independently researched corporate contact information and a public forum for customer reviews, complaints, ratings, praise, and company feedback. Contact details and policies can change, so readers should verify time-sensitive information with the official company before sending documents, money, or sensitive information.
Page Update Note
This Club Fitness corporate office page was researched and updated on August 12, 2026. The update corrected older phone and address information, added current Customer Care and cancellation routes, distinguished the corporate office from the St. Peters gym and membership mailing address, verified related links, and added complaint-escalation and privacy guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Club Fitness, Club Fitness Holdings, Inc., or Club Fitness Elite. This page is provided for informational, review, complaint, and feedback purposes. Membership policies, fees, addresses, hours, and contact information may change. The signed membership agreement and current official Club Fitness terms control each member’s account.
Share Your Club Fitness Experience
Have you contacted Club Fitness Customer Care or its corporate office about billing, cancellation, gym conditions, staff conduct, personal training, Kids Club, or another issue? Share your experience below. Include the location, approximate date, steps taken, and whether the issue was resolved. Do not publish membership numbers, complete financial information, medical details, access credentials, or other private information.