SDG&E Corporate Office, Headquarters, Phone Number & Complaints 

San Diego Gas & Electric, commonly called SDG&E, is a regulated electric and natural-gas utility serving customers in San Diego County and southern Orange County. Customers frequently search for the SDG&E corporate office, headquarters address, phone number, billing support, outage reporting, payment assistance, claims information, and complaint-escalation options.

SDG&E Corporate Office and Headquarters Information

Sempra currently lists 8326 Century Park as the address for its SDG&E operating company. SDG&E separately publishes 8330 Century Park Court for privacy and customer correspondence. Both addresses are associated with the Century Park campus, but they should not be treated as interchangeable payment addresses.

The previously listed 1-619-696-2000 number belongs to Sempra’s corporate headquarters at 488 8th Avenue in downtown San Diego. Customers with an SDG&E account, billing, service, outage, meter, payment, or complaint issue should normally use the appropriate SDG&E Customer Service number instead.

How to Contact SDG&E Customer Service

SDG&E Gas and Electrical Emergencies

How to Escalate an SDG&E Complaint

1. Contact SDG&E first. Residential customers should call 1-800-411-7343. Business customers should call 1-800-336-7343.
2. Explain the issue clearly. Identify whether the complaint involves billing, payments, service start or stop, a meter, outage, solar interconnection, CCA charges, property damage, a field employee, or another matter.
3. Request a case number. Record the date, time, representative’s name or identification, case number, and any promised follow-up date.
4. Ask for supervisory review. If the first representative cannot resolve the issue, request a supervisor or the department responsible for the matter.
5. Use the correct specialized process. Property-loss complaints should use the SDG&E claims procedure. Solar and interconnection issues may require the Customer Generation team. Billing assistance should use the payment-arrangement or assistance-program routes.
6. File a CPUC complaint when appropriate. If an unresolved complaint concerns utility billing, service, disconnection, or another regulated matter, contact the California Public Utilities Commission’s Consumer Affairs Branch.

SDG&E Billing Complaints and Disputed Charges

Customers questioning a high bill, estimated usage, meter reading, Base Services Charge, rate plan, past-due balance, deposit, reconnection charge, solar credit, Community Choice Aggregation charge, or another bill item should begin with SDG&E Customer Service.

Compare the disputed bill with prior bills and review:

• The billing period and number of days
• Electricity and natural-gas usage
• Current and previous meter readings
• Rate-plan or time-of-use periods
• Delivery and electricity-generation charges
• Community Choice Aggregator or Direct Access charges
• Credits, assistance-program discounts, payments, and prior balances
• Solar-export or battery-related credits when applicable

SDG&E continues to handle transmission, distribution, metering, billing, and related services for customers enrolled with a Community Choice Aggregator. However, the CCA may be the appropriate contact for questions specifically involving its electricity-generation rates or programs.

Payment Arrangements and Bill Assistance

Customers who cannot pay a bill in full should contact SDG&E before the stated disconnection date. Eligible customers may be able to request a payment extension, payment plan, or assistance through My Energy Center, the SDG&E mobile app, chat, or Customer Service.

Programs described by SDG&E include:

• CARE: California Alternate Rates for Energy
• FERA: Family Electric Rate Assistance
• Medical Baseline: Additional energy at a lower rate for qualifying medical needs
• Energy Savings Assistance: Qualifying energy-efficiency improvements
• Payment Arrangements: Extensions or installment plans for eligible accounts
• Arrearage Management Payment Plan: Potential debt forgiveness for qualifying residential customers who meet the current requirements

Eligibility guidelines and benefits can change. Review the current SDG&E assistance programs or call 1-800-411-7343.

SDG&E Payment and Mailing Addresses

Do not send a bill payment to the Century Park corporate address. SDG&E publishes separate remittance addresses:

• Regular Payment Mail: SDG&E, P.O. Box 25111, Santa Ana, CA 92799-5111
• Overnight Payment Processing: Customer Remittance Processing Services, Mailing Location 711D, 1801 S. Atlantic Boulevard, Monterey Park, CA 91754

Customers can also pay through My Energy Center, by telephone, or at an authorized SDG&E payment location.

SDG&E Offices and In-Person Payment Locations

The Century Park address is a corporate and operating-company location, not a general walk-in Customer Service or bill-payment office. Customers searching for an “SDG&E office near me” should use the authorized payment-location map rather than traveling to corporate headquarters.

Authorized payment locations may operate inside grocery stores, retail stores, or other participating businesses. Hours and accepted payment methods vary, so verify the individual location before visiting.

Power Outages and Public Safety Power Shutoffs

Customers can view or report current outages through the SDG&E Outage Center. The outage system provides information about reported outages, estimated restoration, planned maintenance, outage alerts, and Public Safety Power Shutoff events.

Customers who depend on electrically powered medical equipment should maintain an emergency plan and should not assume that Medical Baseline enrollment guarantees uninterrupted service. Review backup-power, outage-notification, and access-and-functional-needs resources before an emergency.

For a downed line or immediate electrical hazard, do not rely on the outage map alone. Stay away, call 911, and call SDG&E’s safety number at 1-800-611-7343.

How to File an SDG&E Property-Damage Claim

A customer who believes an SDG&E service interruption or other utility-related event caused property loss or damage may submit a claim. Filing a claim does not guarantee reimbursement, and SDG&E states that it may not be liable when an interruption resulted from circumstances beyond its reasonable control.

• Online Claims Information: Submit or review an SDG&E claim
• Claims by Telephone: 1-800-411-7343
• Claims Mailing Address: San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112
• Claims Fax: 1-858-541-5737

Keep photographs, repair estimates, damaged-property records, receipts, outage information, food-loss documentation, insurance correspondence, and other supporting records. Submit copies rather than irreplaceable originals.

How to File an SDG&E Complaint with the CPUC

The California Public Utilities Commission regulates privately owned utilities including SDG&E. Customers should normally try to resolve a billing or service problem with SDG&E before filing a CPUC informal complaint.

• CPUC Consumer Affairs Branch: 1-800-649-7570
• Telephone Hours: Monday–Friday, 8:30 a.m.–4:30 p.m.
• Online Complaint: File a CPUC utility complaint
• Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, San Francisco, CA 94102-3298
• Fax: 1-415-703-1158

If service is in immediate jeopardy of disconnection or the complaint involves an urgent safety concern, the CPUC advises customers to call its Consumer Affairs Branch. A CPUC complaint is separate from an SDG&E damage claim and does not replace 911 or the utility’s emergency response.

SDG&E Scam and Impostor Warnings

SDG&E Builder Services and New Construction

Builders, contractors, developers, and property owners can submit new-construction and remodeling service applications through SDG&E’s online system. The company directs Builder Services questions to 1-800-411-7343.

Call 811 before excavation so utility-owned underground lines can be located and marked. Privately owned gas or electric lines may require a qualified private locating professional.

SDG&E Careers and Employment

SDG&E employment opportunities may include engineering, field operations, line work, gas operations, customer programs, technology, finance, regulatory affairs, safety, and administrative positions.

Applicants should use the official SDG&E careers page. The Customer Service number and Sempra headquarters switchboard should not be described as dedicated Human Resources telephone numbers.

Applicants and employees should not publish Social Security numbers, employee identification numbers, payroll information, tax forms, medical information, background-check records, union records, internal documents, or private manager information in the comments.

Who Owns SDG&E?

San Diego Gas & Electric Company is a subsidiary of Sempra, a publicly traded utility holding company listed on the New York Stock Exchange under the symbol SRE. Sempra’s corporate headquarters is located at 488 8th Avenue, San Diego, CA 92101.

• Sempra Corporate Headquarters: 488 8th Avenue, San Diego, CA 92101
• Sempra Corporate Phone Number: 1-619-696-2000
• Sempra Website: sempra.com

Sempra and SDG&E are related but are not interchangeable support departments. Ordinary SDG&E billing, outage, meter, payment, service, and account complaints should begin with SDG&E.

SDG&E Service Area and Industry Position

SDG&E provides electric and natural-gas delivery service across San Diego County and southern Orange County. Its operations include electric transmission and distribution, natural-gas distribution, metering, billing, grid maintenance, wildfire mitigation, outage response, energy-efficiency programs, and customer-support services.

Because SDG&E is a regulated utility with a defined service territory, it does not compete with utilities in the same manner as an ordinary national retailer. Comparable utility-company pages include Xcel Energy, Florida Power & Light, ComEd, and National Grid.

Customers with rooftop solar may also compare installation and support providers such as Sunrun. A solar installer, Community Choice Aggregator, and SDG&E perform different roles and may have separate billing and complaint procedures.

SDG&E Reviews and Complaints

The reader submission previously displayed on this page described an alleged unsafe-driving incident involving an SDG&E vehicle and difficulty reporting a complaint that was not connected to a customer service address. The review appeared incomplete because it began in the middle of a sentence.

Reader reviews are individual, unverified accounts and should not be treated as official findings by SDG&E, Sempra, law enforcement, the CPUC, or Corporate Office Headquarters.

A report involving immediate dangerous driving, a collision, a downed wire, a gas leak, fire, or another active public-safety emergency should be directed to 911 rather than submitted as an online review.

Frequently Asked Questions

Where is the SDG&E corporate office?

Sempra currently lists the SDG&E operating-company address as 8326 Century Park, San Diego, CA 92123-4150.

What is the SDG&E headquarters address?

The current operating-company address is 8326 Century Park, San Diego, CA 92123-4150. SDG&E separately publishes 8330 Century Park Court, San Diego, CA 92123-1538 for customer and privacy correspondence.

What is the SDG&E phone number?

The primary SDG&E residential Customer Service number is 1-800-411-7343. Business customers can call 1-800-336-7343.

What is the phone number for San Diego Gas & Electric?

Call 1-800-411-7343 for residential account, billing, payment, meter, Builder Services, and general service questions.

How can I talk to a person at SDG&E?

Call 1-800-411-7343. Energy Services Specialists are listed as available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 6 p.m.

What is the SDG&E business phone number?

The Business Customer Service number is 1-800-336-7343.

What is the SDG&E emergency number?

For a suspected gas leak, downed wire, or other immediate gas or electrical emergency, leave the area, call 911, and call SDG&E at 1-800-611-7343 from a safe location.

Is 1-619-696-2000 the SDG&E corporate number?

The number 1-619-696-2000 is currently published for parent company Sempra’s corporate headquarters. SDG&E customers should normally call 1-800-411-7343.

Does SDG&E have a customer-service email address?

SDG&E does not prominently publish a general customer-service email address. Use Customer Service, My Energy Center, or the official chat system. Specialized departments may publish separate email addresses for specific programs.

Where can I find an SDG&E office near me?

Use the official authorized payment-location map. The Century Park corporate office is not presented as a general walk-in bill-payment center.

What is the SDG&E mailing address for payments?

Regular bill payments should be mailed to SDG&E, P.O. Box 25111, Santa Ana, CA 92799-5111. Do not mail payments to corporate headquarters.

What is the SDG&E Builder Services phone number?

SDG&E directs Builder Services and new-construction questions to 1-800-411-7343.

How do I complain about an SDG&E bill?

Call SDG&E, request a case number, and ask for supervisory review. If the regulated billing or service dispute remains unresolved, contact the CPUC Consumer Affairs Branch at 1-800-649-7570.

How do I file a damage claim with SDG&E?

Use SDG&E’s online claims process or call 1-800-411-7343. Supporting records and copies of receipts should be retained.

Who owns SDG&E?

San Diego Gas & Electric Company is a subsidiary of Sempra.

Official SDG&E and Regulatory Resources

• Official SDG&E website
• SDG&E Customer Service and contact page
• SDG&E Virtual Assistant and chat
• SDG&E Outage Center
• SDG&E billing and payment information
• CARE, FERA and assistance programs
• SDG&E claims
• SDG&E careers
• SDG&E scam warnings
• CPUC utility complaint process
• Sempra corporate and operating-company contacts

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com reviewed SDG&E’s official Customer Service, business support, emergency, outage, payment, payment-location, assistance, Builder Services, claim, scam, careers, accessibility, and privacy resources. We also reviewed Sempra’s operating-company directory, CPUC complaint and emergency information, the supplied search-query data, and the reader review visible on this page.

We distinguish SDG&E Customer Service from the Century Park office, Sempra headquarters, payment addresses, authorized payment locations, emergency response, CPUC complaints, claims, Community Choice Aggregators, solar providers, and public reader reviews.

Page Update Note

This page was substantially revised on August 7, 2026. The update changed the primary SDG&E operating-company address to 8326 Century Park; retained 8330 Century Park Court as a separate correspondence address; reclassified 1-619-696-2000 as Sempra’s corporate number; verified residential and business Customer Service numbers and hours; added the current 1-800-611-7343 safety number; removed the unsupported general email description; added payment, office-location, outage, assistance, Builder Services, claim, scam, accessibility, CCA, careers, and CPUC complaint information; reviewed the incomplete reader submission; and added relevant verified internal links.

Disclaimer

CorporateOfficeHeadquarters.com is independent and is not affiliated with San Diego Gas & Electric Company, SDG&E, Sempra, the California Public Utilities Commission, any Community Choice Aggregator, solar company, payment processor, contractor, or government agency.

This page provides general corporate-office, utility-contact, consumer-feedback, safety, and complaint-routing information. It is not legal, regulatory, electrical, gas, financial, medical, or emergency advice. Addresses, telephone numbers, hours, rates, assistance programs, payment procedures, utility rules, and regulatory processes may change. Verify current information through SDG&E, Sempra, or the CPUC.

Share Your SDG&E Experience

Readers may share a firsthand experience involving an SDG&E bill, payment, meter, outage, service request, solar interconnection, CCA charge, assistance application, field appointment, Customer Service interaction, claim, or corporate-office contact.

A helpful review identifies the general issue, approximate date, support route used, response time, and whether the matter was resolved. Do not publish account numbers, service addresses, meter numbers, bills, shutoff notices, payment information, medical information, passwords, verification codes, Social Security numbers, employee records, or private contact information.

Do not use the comments to report gas leaks, downed wires, active fires, dangerous driving, or another immediate hazard. Call 911 and the appropriate SDG&E emergency number instead.