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Sirius XM, Customer Service can’t help. I have 2 emails to be about vehicles I do not own to sign up for a subscription. When I talked to customer service they tried selling me a subscription for these vehicles. The problem is I never owned them plus they were a brand I have never owned or would purchase. After talking to someone I could not always understand they finally told me they could not help me, but they sure tried selling me a plan for these vehicles. The representative was willing to go into my account and delete my plans on 2 vehicles I own, and one of them is a life time subscription. I can’t imagine if he deleted it you would restore it. In my opinion, customer service is simply a selling agent, not a helpful representative.

Sirius XM, it seems your company is unaware of the issues and questionable practices happening. Overall, the service experience is very disappointing.

Sirius XM, DJs talk to much. All except Grant Random and Earl Bailey. I pay ad free and that includes not having to listen to these others talk about their personal life and likes and what to watch! I just want to hear the music! Plus your Spa Channel shouldn’t play any drums and party sounds from 6:30 am to to 8:00am! If I wanted to wake up I would tune into the 34. Learn from Apple Spa Channel!

The countless hours I have spent attempting to communicate with foreign customer service representatives have brought me to the point of not renewing my subscription to Sirius XM. I am blown away by the utter lack of professionalism, the inability to understand my simple request to renew, the apparent reading from a script over and over, and the unacceptable amount of time it takes on the phone. The website is full of bugs and forces you to re-input your data to the point of picking up the phone and calling Sirius XM customer support, which, as I stated, is a nightmare.

Ken “Spider” Webb was an excellent host of the Sirius XM Soul Town morning show on channel 49 and I am appealing to Sirius XM executives to please bring him back in the same time slot that he previously had. I loved his stories about the music industry. He knows so much about the songs and the artists whose music he played. Listening to Ken fed my mind and spirit as I got my day started. I rarely changed channels during his show; just stayed tuned into Soul Town knowing I would learn the backstories to songs and scuttlebutt about the people who made the music. I also appreciated the clever segments that kept the audience engaged like the clues he would drop to make us figure out the title of a song, which he would later identify. There were no prizes; just the satisfaction of knowing the answer and the warmth of feeling connected to something amazing through Ken’s show. He is an expert at cohesively weaving talk and music into perfectly portioned bite sized segments. I also hate the way Sirius XM made the switch from Ken Webb to Smokey Robinson. No explanation. No transition. I wish Sirius had kept Ken on channel 49 and created a new station dedicated to Motown music with Smokey as host. That way listeners could have the best of two worlds. Ken Webb with his extensive repertoire of classic soul music and an exclusive Motown channel featuring those hits would be an ideal solution. I love Smokey Robinson as a songwriter, producer and vocalist. I am not impressed with Smokey as a radio show host. I have been a loyal Sirius XM customer for years and I trust that my request to reinstate Ken Webb will be given serious consideration.