Reach Sleep Number Corporate Office 

First off if I could give a rating of 0 stars for this I would! Bought a king I8 mattress and FlexFit 2 Smart adjustable base from Metairie, La. store 10371 on 11/24/2023. Order # 95016920266. The delivery date was set up for Saturday 12/09/2023. On 12/04/23 received a text message stating delivery team would arrive on 12/09/23 between 1:30 and 4:30 pm CST. I replied to confirm this appointment as instructed. Got another text on 12/07/23 reminding me of the delivery on 12/09/23 between 1:30-4:30. On 12/09/23 at 1;50 pm got a call from Sleep Number customer service informing me that our scheduled delivery today was canceled because our merchandise was not received at I their dock. When I questioned the rep that they didn’t know this that morning and why they waited until my delivery window to call and notify me of this I was told they just found this out. They then told me that my rescheduled delivery date was now going to be on 12/20/23. At 1:54 pm while on the phone with a customer service rep, I got a text with the 12/20/23 delivery date. I asked to speak to a supervisor about all of this and finally, someone got on the phone with me and was able to reschedule the delivery date for 12/13/23. When I told the supervisor how unhappy I was with this and the explanation I was being given I was told the same thing that they were just made aware of this. Really? I told the supervisor that Sleep Number should compensate me for this. I then contacted my sales rep at the store and he said that I was the fourth customer today who called them for the same issue and that the 3 other customers canceled their orders. He told me that if I cancelled they would have lost over 35K in sales over this. He called me back and said that when he looked up my order he showed it was at their delivery dock on the morning it was supposed to be delivered. I told him that I wanted compensation back off of my purchase because of their incompetence and lies to me. He got with his District Manager who stated that they “would do a 5% reimbursement back to the original form of payment after my home delivery on 12/13/23. I never got the 5% reimbursement to the credit card I purchased this with. I made repeated phone calls to the store and went into the store once to find out why. The sales rep (different person) said the District Manager was out on vacation but that this should have been credited before DM went on vacation. Finally, today 12/20/23 I got a text message from our sales rep that the District Manager said that the 5% of our purchase would be $334.93 was being placed in a store credit, not a payment refund. So now the District Manager over store 10371 has lied to me. I don’t want a store credit, I want the 5% reimbursed to my credit card. Based on other reviews I’ve seen here from your customers, there seems to be a trend of being lied to by your employees. I will never recommend Sleep Number to anyone and if asked by anyone I will strongly discourage them from purchasing your products. This is the second AND LAST PURCHASE of anything I will ever make at Sleep Number.

I await a reply from someone at Sleep Number concerning this

Sleep Number, Non existent product support. Spent $6k on a mattress with adjustable base. One month after delivery the mattress began sliding to the left. Sleep number website says mattress is supposed to be locked down so it doesn’t slide so clearly mine was not connected properly. Tried calling customer service for the next 7 months and could not get through the phone line (on hold for hours). Finally connected on month 8. By this time the mattress was about 3 inches off the base on the side I sleep on. Was told I had to pay $190 to make an appointment to have technicians come set up the mattress properly. They screwed up and I have to pay to fix it. And I have to pay in advance for a service call. Who does this?? I wish I had not purchased this bed and that I could sent it back and stuff it down their throats. Do Not Buy Anything From This Company! They do not stand by their product or provide any service. They so not deserve to be in business they way they treat their customers. Save your money and get a good traditional mattress.

Sleep Number, in store experience. I stopped at the Bridgewater store tonight to order a mattress. I’ve been a Sleep Number bed owner for over 20 years and wanted to purchase a new mattress. Two years ago I purchased an adjustable base and I wanted to buy the appropriate updated mattress. After waiting for over 45 minutes I left the store as no one was available to help me. Both sales people were checking out customers. I couldn’t understand why it took so long to make a purchase. Both sales people were on the phone and on their computers. So after 45 minutes I walked out. Why does it take so long to “check out?” I will not return to the store. I will call customer service at some time when I am not so annoyed and order the mattress I would like to purchase. Hopefully the info on your website has fully described the mattress I would like to purchase. Customer service in the store was nonexistent.

Sleep Number, Why I will never buy a Sleep Number bed! It’s your commercials. What is the demographics of mixed marriages that actually buy your beds? You should have watched Budweiser. Your going down. Hope your daughters find themselves a black guy. Statistics show more divorce and domestic abuse. You made your bed. Own it.

Biggest purchase mistake of our lives! Absolutely ridiculous customer service from their customer service number and delivery centers. We purchased our bed in the beginning of October 23’ it was delivered a few weeks later and then we found that the bed was defective would not lay flat. No they didn’t come next day or that week… we slept on our couches for 2 weeks. They came out and replaced the base, mind you this EXPENSIVE bed isn’t less than 3 weeks at this point. We tried to return it and they said we could not…even thoughts they have a 100 day trial. To add to this debacle… to this day we still have not received our full order. They refuse to let us return furniture that was not delivered on time then “accidentally destroyed” due to their inability to handle their inventory. A purchase item supposedly “custom built” that had our name on it was “accidentally destroyed” their words not mine and they won’t return our money even though they have not delivered or built our furniture! There has been 2 separate scheduled appointments to deliver prepaid furniture November, December which they did not deliver due to some made up excuse both times. At this point I could have had furniture made from customs builders three times over. I would not recommend buying this overpriced air mattress. Don’t get fooled by their fancy app and fancy marketing it is all smoke and mirrors. Buy your self a nice adjustable base and a amazing mattress that is not an air bubble for half the price! Still trying to get a hold of their non existent corporate for support. I will update if anything positive happens until then stay away from all sleep number locations.