Contact Sportsman’s Warehouse Corporate Office Headquarters 

Sportman’s Warehouse, Less than 1 star. Contacting customer service is a joke. I been trying make a purchase before the sale ends ,and for over a week I’ve been trying to get them to process. They resubmitted information over a week ago. Customer support says they can only Email their support(I find this very very hard to believe). Honestly I’ve been contacting other companies to see if they will price match because I’m absolutely over dealing with this company. Rest assured I’ll never do business with or recommend them to anyone.

Sportsman’s Warehouse, Rude and Unprofessional Manager. I purchased a meat grinder online and went to the Bend Oregon store to pick it up. The product was not at the front desk so I asked the front desk if an associate could assist me. When I went to the shelf the box the associate was directing me to was opened so I asked the associate to make sure that all of the components were there and I went ahead and bought it. When I got home and took it out of the box it was obvious that it had been used, there was dried meat on some of the blade parts and cylinder and there was no way I was going to use a contaminated meat grinder. I immediately called the store and spoke with one of the managers I believe her name was Charlie. I was very frustrated and explained what happened and asked her to see if there was another one on the shelf that was not opened and after holding for a few minutes she confirmed there was. She told me that she was a new manager and I told her that I wasn’t her fault and I’m not mad I’m just really frustrated that this used meat grinder was put back on the shelf and that I was an hour away and now had to leave when I had my Elk staged and ready to grind. I told her that I was on my way to exchange the contaminated one and asked her if she would put it at the front desk and explained again that I was processing an Elk and I was an hour away and needed the exchange to be quick. She said no problem. I heard another male voice in the background while I was on the phone saying “Im going to have to look at it first”. When I arrived at the store they did not have it at the front desk so I asked them if an associate could get one and that’s when another manager “Jessie” came up and immediately start challenging me on my return and suggesting that maybe I was the one that used it and now want a new one. I told him that was absurd and explained that I had just purchased it a couple of hours ago and what would be the point of that and explained that the dried meat all over the grinder parts had been there for awhile. He then suggest that maybe I have another old one at home that I exchanged parts for and was just trying to get my money back. At that point I was so appalled that I started video taping him as he escalated his accusations against me and refused to make the exchange. None of what he said made any sense! I wasn’t trying to return the grinder I was trying to exchange it for one that wasn’t used. During the conversation he cussed at me several times, which is on video and was extremely rude and condescending. This would be a viral video if posted! I only wish I started the video sooner! He made some more very rude comments as he continued to refuse the exchange and then went into the office near the front checkouts and hid there until I left but before he walked away I told him that he shouldn’t be in management and that I am so certain that one of your superiors will look at this interaction and make the exchange that I have no other choice but to purchase another one so me and my son could complete the processing of the Elk. This person “Jessie” completely misjudged me and does not have the demeanor to be in a position to make decisions. He made many comments about not caring about customers that it means nothing to him. A managers role is to resolve problems, not create to exasperate them. I want a refund for the contaminated meat grinder and an apology from Jessie for the way he treated me and at the very least he needs a lesson in how to treat loyal customers if he is going to remain in a manager role. I have been shopping Sportsman’s Warehouse for decades and have purchased most of my outdoor equipment from them and never for a moment have I ever encountered such incompetence and unprofessional behavior from a Sportsman’s Warehouse manager who questioned my integrity for no other reason other than what he stated that he see’s this stuff all the time. He seemed to be having fun digging his heals in while other associates watched. I want to end this with a positive comment on the new manager Charlie. She completed my purchase of the 2nd meat grinder as Jessie hid in the office and she was very kind and compassionate and kept her composure the entire time. She is very capable and should be looked at to be fast tracked into a higher position and my hunch is If she would have been allowed to handle this without Jessie’s interference and bad example of how to treat a customer everything would have been fine. This is not the Sportsman’s Warehouse that I have been shopping for decades and I am hoping that common sense will prevail and someone in a higher role than him will make this right. I have left a message with the corporate office and waiting a response. Has it really gotten that bad with Sportsman’s Warehouse that even your best and most loyal, long time customers are suspect and treated like they don’t matter? We will see!