Reach Out To SunRun Corporate Office Headquarters 

SunRun, Repair and customer service big negative experience. This is the message I sent out of frustration due to the lack of service I have received. Initial call for damage caused by SunRun according to their inspector! Everything they have done which is very little was suggested by me Not Them! We could have mold growing and no way to know. SunRun has done Nothing. The First Call Once We Noticed Was March 17th. I suggested plastic incase it rained again, which it did and also to have a mold inspection not one thing was or has been offered! Good evening, I will share a message I sent to one of your supervisors that takes care of damage caused when leaks take place and SunRun is responsible. This is the level of Dis Service I am getting from SunRun we have damage caused by your company in Vista Ca 92081 and while we as the customer may seem insignificant at this point by tomorrow morning I can assure that I will take the time to complete the survey I received and will also make sure to inform your company how as a customers we are only important to get service started and then after that you are on your own! Hello so it’s now 8 pm California time and I was expecting a call or update as to where we are and at least find out when to expect someone to come check for mold and that unfortunately did not happen. I understand this is a process, but it’s not what I was told to expect with SunRun. So tomorrow morning I will do what I can and reach out to the Corperate Office and see what I can get done. The level of customer support I feel we are getting is in the negative and it’s ashamed that it feels this way and since I got sent a review yesterday to share my overall experience with the company then I will be taking the time to complete that survey that will be shared with current and future customers. Have a good evening !

SunRun, Over priced and doesn’t work. I pay $150.00 a month with an annual 2% increase for 25 years. Comed bill for February was $283.00 at a 539% increase in usage. March Comed bill is $95.00 at a 418% increase in usage. For two months with SunRun bill is $680.00. I don’;t use that much electricity in six months with out SunRun. SunRun is a bad choice and would not recommend this company to anyone.

SunRun, No Service Response, Lack of Service Process. My SunRun system has been producing less than 30% since November 2024 (5 months). I have called the 855 478-6786 service number multiple times only to be paced on hold for 45 minutes plus. Following weeks/months of frustration, service techs arrived onsite & determined that the inverter needs to be replaced. I called SunRun on March 11 to understand the timing of repair/replacement, put on phone hold for over 1 hour per call twice. I had to make 5 separate calls to get a response from service. In the end, I was provided no time estimate for the repair, was informed it could take months and even a year to get inverter replaced. I have an existing 20-year agreement with 100% Performance Guarantee.

SunRun, Questionable marketing methods. I was contacted by your agent, I think his name was Sam, about making changes to my solar panel installation presumably to reduce my utility charges for electric. He visited my property near the end of August, performed a site evaluation and suggested additional panels on an unused part of the roof. He addressed some of my concerns, but I don’t remember everything he said. He then set up a follow-up phone call whereby a recorded voice asked me a long list of things I agreed to without having the ability to comment on them. They were supposed to be the things we talked about during our meeting, but I don’t recall many of them. I expected an email with all the information I agreed to in written form so that I could review it and question what I needed clarified. Instead, the lengthy email I got was about the relationship between homeowner, utility provider (PSE&G) and SunRun, not much of what transpired during the conference call. I was very uncomfortable with this situation, and would have much preferred to get a written questionnaire. I have not heard from the agent since then. If he tried to call, there was nothing on my phone display to indicate the call was from SunRun. I don’t answer if I don’t recognize the name and just hang up. I would be interested in an upgrade if I knew exactly what was involved and how this configuration would look on my hip roof. My current installation angles upward in a step formation, which I was never happy about, and neighbors also thought it looked odd. Your agent assured me that many improvements have been made since then, including a design that follows the roofline. I would like to see the plan, but there has not been any communication for almost two months. My attempts to call your customer service line gave me no option to describe why I was calling. I then tried your chat bot to ask for your email address to write the aforementioned information, but got no response. Finally, I looked up corporate and found this comments section. To me, this whole process so far has been very unprofessional for a company as large as Sunrun. My request is to be provided with a copy of the questions requiring my agreement and a response to my concerns as previously mentioned. Thank you.