Reach Out To SunRun Corporate Office Headquarters 

SunRun Solar System Disappointment. Unfortunately, my experience with Sunrun has been very disappointing. Like another reviewer, Brad Starmann, I’ve seen my monthly electric bills increase rather than decrease after installation. My system, which includes 17 panels and was purchased outright, is only producing between $60 to $80 worth of electricity per month—nowhere near what I was led to believe it would. I was assured during the sales process that the system would cover my entire electric bill, and I even added extra panels to support a future well. However, the output has fallen far short of expectations. Additionally, I’ve been requesting warranty documentation for over four months with no success. The warranty details were not included in the original contract, and despite repeated follow-ups, I continue to be given the runaround. To make matters worse, my original salesperson has been unresponsive, and the installer has been dismissive, often shifting responsibility back to SunRun. This has left me frustrated and without clear answers.

SunRun, Failure to repair damage to the roof due to SunRun’s installation negligence. In early February 2025, SunRun techs reviewed a leak in my roof and confirmed it was due to errors in the solar installation process. Subsequently they came out and removed 14 panels…the system has been non-productive since the removal and my NEM has increased from $2,500 to about $3,XXX? since the panels removal. They sent out two roofing companies to get repair quotes – one said there was no damage and according to Sunrun submitted a quote to repair the drywall – the other (according to SunRun) provided a remote quote without sending a roofer to inspect the damage. Finally, SunRun asked me if I could request my roofer to provide a quote and SunRun has had this quote since last month. They initially disputed the damage was caused by the installation and then they changed their minds, and said the quote was too high. Then SunRun asked for an updated quote which was provided, but was the same amount – with additional rationale for the repair work that the roofer deemed necessary to bring back the integrity of the roof. This was for the replacement of 150sqft of underlay and the replacement of one section of plywood which was rotten, and the replacement of any battens.

SunRun, Frustrating Experience with SunRun Solar Lease. My SunRun solar system has been completely nonfunctional for over six months due to failed batteries. I’m currently paying both the lease and a full electric bill, with no end in sight. Customer service has been unable to provide a timeline for repairs, stating that the issue is “outside of SunRun’s hands.”To make matters worse, I’m not permitted to seek third-party help, and the contract is essentially unbreakable. I inherited this agreement with the purchase of my home and now find myself locked into a 20-year contract with no clear way to cancel, remove, or pay off the system. This experience has been deeply frustrating and financially burdensome.

SunRun, This is a serious complaint about SunRun’s continued failure to deliver on its service. Once again, I’ve been hit with a massive PG&E bill; this time for $1,169.37—because your system is not supplying the power as promised. I cannot afford to pay this. I am disabled and financially struggling.

Previously, you claimed the issue had been resolved and even showed me records indicating power was being delivered. That turned out to be false. Now the same problem has returned, and I’m left dealing with the consequences.

If PG&E shuts off my power, it will create a life-threatening situation for my household due to our medical needs. This kind of stress is unacceptable, and I will not stay silent. I’ve taken legal action against SunRun before and won—I am prepared to do so again, and I will involve the media if necessary. This needs immediate attention.

SunRun, Repair and customer service big negative experience. This is the message I sent out of frustration due to the lack of service I have received. Initial call for damage caused by SunRun according to their inspector! Everything they have done which is very little was suggested by me Not Them! We could have mold growing and no way to know. SunRun has done Nothing. The First Call Once We Noticed Was March 17th. I suggested plastic incase it rained again, which it did and also to have a mold inspection not one thing was or has been offered! Good evening, I will share a message I sent to one of your supervisors that takes care of damage caused when leaks take place and SunRun is responsible. This is the level of Dis Service I am getting from SunRun we have damage caused by your company in Vista Ca 92081 and while we as the customer may seem insignificant at this point by tomorrow morning I can assure that I will take the time to complete the survey I received and will also make sure to inform your company how as a customers we are only important to get service started and then after that you are on your own! Hello so it’s now 8 pm California time and I was expecting a call or update as to where we are and at least find out when to expect someone to come check for mold and that unfortunately did not happen. I understand this is a process, but it’s not what I was told to expect with SunRun. So tomorrow morning I will do what I can and reach out to the Corperate Office and see what I can get done. The level of customer support I feel we are getting is in the negative and it’s ashamed that it feels this way and since I got sent a review yesterday to share my overall experience with the company then I will be taking the time to complete that survey that will be shared with current and future customers. Have a good evening !